75% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
80% lettings fee satisfaction
No description for branch.
Latest Reviews
13th Jan 2022
reviewed by 'Marharyta Karaiman'
16th Sep 2021
reviewed by 'Jenny'
12th May 2021
reviewed by 'Radoslaw Papay'
7th May 2021
reviewed by 'Daniel'
2nd Apr 2021
reviewed by 'Andrew'
Opening Hours
Address
Keatons
152-154 The Grove
Stratford,London
Greater London
E15 1NS
020 8534 7788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 91% | £250,000 | £415,000 |
| Lettings | 80% | 80% | £1,100 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 2 | 34 | 11 | 7 | 0 | 18 | 0 | 5 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 26,2016
Feb 26,2016
3
people found
this helpful
this helpful
I can not stress strongly enough how dissatisfied I am with these agents. They are unprofessional, contradictory, outright rude and utterly clueless. Only giving one star as it is the minimum. Have experienced completely unnecessary drawn out negotiations regarding deposit money. Keatons have continually contradicted ...
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Nov 10,2015
Nov 10,2015
0
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Martina has been amazing. Whenever I contact her about something I get a response straight away. She is so helpful and has made the process of buying a house just that bit easier. She has amazing customer support skills and I am personally very grateful ...
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May 26,2015
May 26,2015
5
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AVOID KEATONS
* Keatons tried to make up several 'issues' with the property when we left.
Having struggled with a damp issue in the bathroom which we raised numerous times since the beginning of out tenancy, they tried to charge us to repaint the bathroom - ...
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What agent could do to change your mind?
They could have communicated much better and actually be decent human beings and be reasonable when taking away deposit money.Attached Filesnbsp;
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May 26, 2015
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Dear Old Tenant,
We are sorry to read that you had a negative experience with Keatons and would like to investigate further.
Please could you contact our head office on 020 7650 5158, or via email at [email protected] so that we can learn more? ...
May 12,2015
May 12,2015
2
people found
this helpful
this helpful
Completely terrible. Promised to fix issues with damp before we moved in. Have now been there nearly a year and we've had nothing done. Told us the landlord would complete the inventory themselves and then went back on their word so they could charge us ...
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Comment on agent fees
Outrageously high.
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Jan 13,2015
Jan 13,2015
0
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this helpful
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Jack and his team at Keatons in Stratford are the only way to go if your selling a property in East London, sold my apartment within 10 Days at top valuation, I cannot recommend these guys highly enough....
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Comment on agent fees
Highly competitive.
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Dec 20,2014
Dec 20,2014
0
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Very impressed with everything the whole way through: great quality marketing and a genuinely helpful and hardworking team.
Our vendor used another local agent and the contrast couldn't have been starker (the vendor is complaining about the service she received). Her lot encapsulated everything you ...
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Aug 31,2014
Aug 31,2014
4
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this helpful
this helpful
Awful service.
Whilst I know estate agents take landlords as their first priority, I didn't realise this meant conning the tenants. Our flat we are renting was falsely advertised to include a parking space which does not exist, photos from years ago and we were ...
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Jun 24,2014
Jun 24,2014
2
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this helpful
I started looking for a flat beginning of February 2014 and of course I went to different estate agencies.
When I arrived at Keatons Stratford, I met Ainis Radzevicius.
In that vendor driven market we are facing now, Ainis was the only real estate agent I ...
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Jun 18,2014
Jun 18,2014
2
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this helpful
this helpful
I've just bought a place with Keatons and I am very happy with the service provided. Ainis really took time to understand what I was looking for and only showed me places that fitted my criteria. This enabled both of us not to waste our ...
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Jun 16,2014
Jun 16,2014
2
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Th staff at Keatons Stratford have been professional, courteous and accommodating ¢â‚¬â€œ as a first-time buyer, this was both invaluable and sincerely appreciated.
I would particularly like to commend sales consultant Ainis Radzevicius on his customer servicing throughout.
My thanks are with them and I look ...
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Jun 04,2014
Jun 04,2014
2
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this helpful
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On a positive note, Jennifer Offiah was the most helpful and communicative person I have ever come across in lettings. I was really impressed with her dedication and level of service.
However...
We had a dispute with our Landlord regarding deductions from our deposit. It ...
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Jan 29,2014
Jan 29,2014
0
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I have gone to Keatons in Stratford on many occasions.
I have had them let my properties and appraise them for selling.
On the lettings side Vincent Baird and his team are excellent.They give very sound advice when requested
and are very friendly.The ...
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Dec 15,2013
Dec 15,2013
3
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this helpful
this helpful
I could not thank The team headed by Jack Gundy enough for the tremendous support and the way they have managed and overseen the sale of my property, As a team they are a fantastic unit and the communication and personal way that I was ...
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Nov 13,2013
Nov 13,2013
5
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this helpful
this helpful
Dear Ainis,
Just wanted to drop you a quick note to say thank you for all your hard work and commitment in making sure that we got Studley Road.
We are thrilled to finally have the keys. Thank you for communicating with the seller and ...
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Oct 24,2013
Oct 24,2013
0
people found
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I have recently rented a property through the stratford office with a few friends. We found the lettings staff to be very helpful throughout, especially when registering our exact requirements. They showed us a few properties all of which were great but then we finally ...
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Oct 24,2013
Oct 24,2013
0
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My dealings with Mo at Keatons Stratford have been second to none. Mo, my main contact, was delightful, honest, calm and reassuring when going through my sale and purchase, which can be so stressful. All the staff at keatons are friendly and courteous, and I ...
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Oct 03,2013
Oct 03,2013
1
people found
this helpful
this helpful
Mo and his colleague in the Stratford Keatons were always professional, courteous and helpful. Good support was provided in both pricing and negotiation. During the lengthy time from acceptance of an offer through to contract exchange and completion they were good at progressing and keeping ...
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Sep 24,2013
Sep 24,2013
1
people found
this helpful
this helpful
I have recently rented a property through the stratford office with a few friends. We found the lettings staff to be very helpful throughout, especially when registering our exact requirements. They showed us a few properties all of which were great but then we finally ...
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Sep 16,2013
Sep 16,2013
4
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this helpful
this helpful
My partner and I recently bought a property through Keatons and dealt solely with Ainis from start to finish. He was always on the ball and did everything in his power to aid and assist the purchase process and ensured everything ran smoothly. When the ...
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Aug 30,2013
Aug 30,2013
1
people found
this helpful
this helpful
One of the few positive experiences I've had renting in London was through Keatons, Stratford. They made the search process quick and hassle-free and made the overall move pretty painless.
I would note that they didn't manage the property, so I can't comment on their ...
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Jun 03,2013
Jun 03,2013
11
people found
this helpful
this helpful
Ainis Radzevicius is a fantastic estate agent, knowledgeable, very effective in liaison between the parties involved in a sale and supremely patient in what turned out to be a very long sale period for my property, due to the type of property. I also found ...
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May 08,2013
May 08,2013
13
people found
this helpful
this helpful
I would like to thank you for the excellent service that we received from all at the Stratford office whilst selling our house in E10. I believe that we got an excellent price for the property which smashed all the records for the area.It ...
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Apr 19,2013
Apr 19,2013
16
people found
this helpful
this helpful
Ainis was extremely professional and very helpful to us. He contributed significantly to us securing our lovely new property. The most helpful thing, which I had never come across before from an agent, is how he facilitated exchange of information and views with our sellers. ...
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Mar 06,2013
Mar 06,2013
15
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this helpful
this helpful
The people I dealt with at Keatons in Stratford were helpful, informative and kept me in the loop when we were all under pressure near to completion date. I would happily recommend them...
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Mar 02,2013
Mar 02,2013
16
people found
this helpful
this helpful
I was really delighted with the service offered by Ainis Radzevicius.
I am a first time buyer and had previously received some bad service from another estate agent. Ainis is very sensible, straight talking and generally easy to communicate with. An issue came up during ...
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Nov 08,2012
Nov 08,2012
18
people found
this helpful
this helpful
I've only had one meet with Ainis but from what I can tell he is professional and knows what he is talking about. My questions were answered thoroughly with detail with his expertise and knowledge of the property I was viewing. It has been a ...
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Nov 07,2012
Nov 07,2012
16
people found
this helpful
this helpful
Ainis has been selecting potential properties for me since the day I enquired about one property. Normally you don't hear back from estate agents unless you call them and they are usually extremely rude and unhelpful in London in my experience. Ainis seems to really ...
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Mar 26,2012
Mar 26,2012
25
people found
this helpful
this helpful
Keatons make no attempt to contact you unless there is some financial incentive for them to do so.
We were told that they made 'a string of failed attempts to contact' us but even though i work from home and have an answerphone they never ...
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What agent could do to change your mind?
returned one call in the time we rented through them. passed on any our messages to the landlord. returned our deposit within the 20 days as per our contract.Attached Filesnbsp;
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Mar 29, 2012
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Dear Customer,
I am sorry you have had a bad experience, if you can please contact [email protected] we would like to know more. Kind regards. Keatons ...
Nov 04,2011
Nov 04,2011
18
people found
this helpful
this helpful
As soon as the contract was signed and the money taken the problems began. I wanted to move out of the contract early as had a relative die, and my partner moved out, and keatons demanded the whole letting agents finding and management fee for ...
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What agent could do to change your mind?
the only thing keatons could do now to change my mind, would be to take the deposit as payment, and pay back the 1000 pounds they have taken as a fee, cancel the remaining 1877 pounds to pay as a fee, as i accept ending a contract early means a penalty, but the whole finding and management fee for the rest of the contract is double jeopardy, as the new tenant will pay the same rent as me now. I could find them a new tenant for nothing, but they won't have it. scandalous. also, their customer service is shocking, they don't respond to email or phone calls, only threats that would cost them money, i.e. get the repairs done yourself, and charge them.Attached Filesnbsp;
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Jul 12, 2013
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peter? the ubiquitous peter. peter who had never been in my garden to my knowledge (you have to have a key to get in there),... yet when i mentioned that 2 bikes had been stolen when we were on holiday , he said - o, the ones you had locked up in the garden?
crooks the lot of them. I cannot wait to move out of this flat with its moth-infested carpet, falling apart kitchen and plaster falling from the damp ceiling... ...
Feb 03,2011
Feb 03,2011
14
people found
this helpful
this helpful
All mouth and no trousers. When it comes to giving it the big un, Keatons are up there with the best (worst?) - Foxtons!
Stroll in to the branch, grab yourself a drink from the fully stocked fridges either side of the big wooden reception ...
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Mar 16, 2011
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Keatons doesn't accept tenants on DSS, i.e. housing benefits etc. Maybe that is why you weren't called. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Keatons Customer Complaints Procedure
If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.
The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.
If you remain dissatisfied with the result of the internal investigation, please email [email protected]. You will receive an acknowledgment email and your complaint will be reviewed.
A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.
In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk
Best Letting Agent in E15 
