Newbury, RG14
4.8/5, 689 reviews
96% recommended
97% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
No description for branch.
Jones Robinson are Estate Agents based in West Berkshire

Latest Reviews

View all Reviews 689
13th Dec 2024
reviewed by 'Tony'
“We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the ......”
27th Oct 2023
reviewed by 'Jóhann'
“Steer clear!....After paying for the top service as sold by Jones Robinson to myself; the communication received was quite ......”
27th Jul 2023
reviewed by 'Sandra Chuma'
“I am a new client to JR and I had a great experience. It did not take me more than 4 ......”
28th Mar 2023
reviewed by 'Marcin'
“I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from ......”
1st Aug 2022
reviewed by 'Govinden'
“If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the ......”
29th Jun 2022
reviewed by 'Andrew'
“We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also ......”
Opening Hours
  • Open: 24/7
Address

Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £25,200 £1,350,000
Lettings 87% 90% £525 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 123 15 354 1 97 3 17 5
Areas covered
  • RG14
  • RG14
  • RG17
  • RG18
  • RG18
  • RG19
  • RG19
  • RG20
  • RG20
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Jones Robinson Estate Agents Image 1
Lambourn, RG17
Newbury, RG14

“I found Jones Robinson estate agents very accommodating. Paul Evans ......”

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Dec 08,2014
Minithumbup
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Paul
By: 'John'
Dec 08,2014
0 people found
this helpful
I found Jones Robinson estate agents very accommodating. Paul Evans was the agent who dealt with our sale. I went to Jones Robinson after dealing with another estate agent in town who failed to sell the property, with little interest shown, after quite a long ...
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“I have found Jones Robinson's Lettings team to be very ......”

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Dec 08,2014
Minithumbup
By: 'Ali'
Dec 08,2014
0 people found
this helpful
I have found Jones Robinson's Lettings team to be very professional. The Lettings team communicate well with one another so if you leave a message with one member of staff, you can be confident that all staff members will be updated. The team are very ...
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“We were very impressed with the service provided by Jones ......”

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Dec 04,2014
Minithumbup
By: 'Mrs'
Dec 04,2014
0 people found
this helpful
We were very impressed with the service provided by Jones Robinson's letting department. Most of our dealings were with Ben Coates. But also with other members of staff, who were always polite, helpful and very professional. Ben was brilliant! If we, or our tenants had ...
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“Jones Robinson offer an extremely professional service, they undertook the ......”

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Dec 01,2014
Minithumbup
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Michael
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Sara
By: 'Maria'
Dec 01,2014
0 people found
this helpful
Jones Robinson offer an extremely professional service, they undertook the viewings of the property and always provided timely feedback from prospective clients as soon as they had it, but generally within 24 hours. My property did not sell as quickly as I expected, or for the ...
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Comment on agent fees
The only part I thinm could be improved, is to make it clear that the fees excluded VAT and I think a provisional cost could be provided when the sale has been agreed, as this would again clearly reiterate the expected expenditure.
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“I recently sold a property through Jones Robinson and the ......”

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Dec 01,2014
Minithumbup
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Michael
By: 'Maz'
Dec 01,2014
0 people found
this helpful
I recently sold a property through Jones Robinson and the sale was handled by Michael Simpson. It was a difficult sale, due to many reasons outside the control of Jones Robinson, but it was handled very professionally throughout. It took several months to complete, and ...
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“A very professional service from Michael throughout. We found it ......”

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Dec 01,2014
Minithumbup
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Deborah
By: 'Mr'
Dec 01,2014
0 people found
this helpful
A very professional service from Michael throughout. We found it a simple and transparent process to market our house and we were very pleased with the advertisements and photos of our property. We were delighted with the high number of viewings arranged and the quick ...
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Comment on agent fees
It was very clear how much we would pay before we signed up. Whilst we might have found cheaper elsewhere I doubt the quality of service and high number of viewings would be the same.
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“We have recently sold a property. It was well presented, ......”

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Nov 25,2014
Minithumbup
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Paul
By: 'Caroline'
Nov 25,2014
0 people found
this helpful
We have recently sold a property. It was well presented, with excellent photos. We received a very good service from Paul Hodgson and his team, keeping us informed with comments from the viewings. He gave us very good advise and helped us with a very ...
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“Jones Robinson were professional from the start. We also bought ......”

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Nov 22,2014
Minithumbup
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Michael
By: 'Mark'
Nov 22,2014
2 people found
this helpful
Jones Robinson were professional from the start. We also bought the property through them. Michael was very clear in all explanations at early stages, and eventually achieved a sale price for us that was higher than expected. He was courteous and generally responsive, and facilitated ...
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Comment on agent fees
Ideally we would have like less fees, and Michael was not willing to negotiate on the 'official' JR fees policy. However, he achieved a higher sale price than we anticipated, which meant that even after the higher fees, we have still gained more.
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“I had a great experience with this agent. Everyone I ......”

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Nov 01,2014
Minithumbup
By: 'eloiseg'
Nov 01,2014
0 people found
this helpful
I had a great experience with this agent. Everyone I met was very helpful, professional and friendly. They would reply to emails within a few minutes and made everything easy for me and the buyers. I am really grateful for their help and really made ...
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“We are very pleased with the service Provieded by Jones ......”

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Oct 31,2014
Minithumbup
By: 'LJ'
Oct 31,2014
0 people found
this helpful
We are very pleased with the service Provieded by Jones Robinson and would (will) use them again. Despite delays from the buyers Jones Robinson kept the sale moving and achieved a successful conclusion....
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“My property was valued, advertised, viewed, offered and completed efficiently ......”

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Oct 29,2014
Minithumbup
By: 'Paul'
Oct 29,2014
0 people found
this helpful
My property was valued, advertised, viewed, offered and completed efficiently and quickly. There was always someone on hand to answer any queries when I called and all members of staff I came into contact with were helpful and friendly. That's what I needed an agent ...
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“terrible service. My doors been broken for more than two ......”

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Oct 22,2014
Minithumbdown
By: 'andy1805'
Oct 22,2014
3 people found
this helpful
terrible service. My doors been broken for more than two months but still not fixed. They have even lied to me about why my hot water wasn't working ! DO NOT USE...
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By: Paul Broomham
Oct 22, 2014
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Dear Mr Thomas, Thank you for your review on allagents.co.uk I have looked into your complaint. As you know the landlord is in the process of an insurance claim through the NHBC to have the top floor patio doors repaired or replaced, these are secure and work will be completed as quickly as possible. I fully understand your frustration with the length of time this is taking to resolve and we have made this clear to the insurers and company who originally advised and were instruct ...

“I would like to express my sincere gratetude for the ......”

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Oct 19,2014
Minithumbup
By: 'Muchaneta'
Oct 19,2014
0 people found
this helpful
I would like to express my sincere gratetude for the service that we got from Joel at the time when we were tenants at the above address.It is common knowledge that problems do happen during any term of tenancy but however it is how ...
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“We have just completed on the purchase of a house ......”

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Oct 05,2014
Minithumbup
By: 'Joanne'
Oct 05,2014
0 people found
this helpful
We have just completed on the purchase of a house through Jones Robinson and I must say we are very impressed with the service we received. All the staff members we spoke to were very polite, professional and efficient. We were kept updated all the ...
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“Poor Service!!! We bought our property in June 2014. Staff at ......”

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Oct 01,2014
Minithumbdown
By: 'Unhappy!!!!'
Oct 01,2014
1 people found
this helpful
Poor Service!!! We bought our property in June 2014. Staff at Jones Robinson (apart from the receptionists who were relatively helpful!!) were pretty useless. David Jones was unable to answer calls despite messages being left, emails were unanswered and we were left feeling pretty unhappy. The ...
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What agent could do to change your mind?
Had contact with us.Been nice. Had a bit of respect to , at least, reply to a phone call!
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By: David Jones
Oct 22, 2014
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Dear Sir /madam I note your comments amd take all criticism seriously if it means we can review our services and deliver a better service . I apologise if I have failed in your eyes to communicate as often as you would have liked and I accept that criticism as that is how you have percieved it . I think you are referring to the end of the purchase when you were unhappy about the state of the property and you finding some asbestos sheets hidden in the undergrowth in the garden which neither ...

“I'll be honest, it's not all been smooth sailing with ......”

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Sep 29,2014
Minithumbup
By: 'clairenw'
Sep 29,2014
0 people found
this helpful
I'll be honest, it's not all been smooth sailing with Jones Robinson, but nor was it with previous letting agents. What I can say is that when things go wrong it's generally the fault of one of their suppliers, and Joel and Sarah try to ...
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Comment on agent fees
Fees are reasonable though I understand new terms and conditions mean that landlords pay 10% extra on all arranged services and call-outs, which does seem a little unfair. Glad I have an old contract!
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“We have been delighted with the service we received from ......”

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Sep 26,2014
Minithumbup
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Paul
By: 'Toria'
Sep 26,2014
0 people found
this helpful
We have been delighted with the service we received from Jones Robinson from start to finish. Not only did our house sell quickly, smoothly and at the asking price, but we felt we were in very safe hands. Jones Robinson did everything they said they ...
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“We found the service from Jones Robinson to be professional. ......”

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Sep 24,2014
Minithumbup
By: 'Helen'
Sep 24,2014
0 people found
this helpful
We found the service from Jones Robinson to be professional. During a complicated sales process we found them to be creative and easy to communicate with helping us to achieve a sale in a reasonable time scale. We would not hesitate to recommend them....
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“Thank you Charles, Sara and Deborah for selling our house ......”

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Sep 24,2014
Minithumbup
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Charles
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Sara
By: 'Debbie'
Sep 24,2014
0 people found
this helpful
Thank you Charles, Sara and Deborah for selling our house in such a short time and exceeding our expectations of the value! We couldn't have chosen a better company to guide us through the process and to help along the way as and when we ...
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“The end of my lease period was hassle free, the ......”

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Sep 19,2014
Minithumbup
By: 'Ian'
Sep 19,2014
0 people found
this helpful
The end of my lease period was hassle free, the prospective new clients were shown around at a convenient time and I endured minimal inconvenience. During my time in the property numerous issues were dealt with in an efficient timely manner by a very friendly ...
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“I found Paul Hodgson extremely helpful and efficient with the ......”

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Sep 14,2014
Minithumbup
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Paul
By: 'Matt'
Sep 14,2014
0 people found
this helpful
I found Paul Hodgson extremely helpful and efficient with the sale of my house. Paul went out of his way to make sure I receive the maximum price for my house and I really couldn't have been happier with the whole process. I would highly ...
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“A very good and efficient service provided by Jones Robinson ......”

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Sep 09,2014
Minithumbup
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Laura
By: 'Neal'
Sep 09,2014
0 people found
this helpful
A very good and efficient service provided by Jones Robinson regarding my tenancy agreement. I was kept informed of all progress and having a single point of contact via Laura Davenport made communication much easier. Thank you....
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“Jones Robertson were always efficient and courteous. We received a ......”

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Sep 04,2014
Minithumbup
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Michael
By: 'Jeremy'
Sep 04,2014
0 people found
this helpful
Jones Robertson were always efficient and courteous. We received a good offer very quickly and they liaised with the buyers throughout, keeping us up to date. I would recommend them to prospector sellers....
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“It was pleasure working with Jones Robinson. From the start ......”

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Sep 03,2014
Minithumbup
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Paul
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Deborah
By: 'Jolanta'
Sep 03,2014
0 people found
this helpful
It was pleasure working with Jones Robinson. From the start to finished I felt huge support! I highly recommend. Most important they've manage to get the best price for our house, which I actually did not expect and buyer was well selected. They know how ...
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“The 4th time I have used Jones Robinson. The service ......”

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Aug 31,2014
Minithumbup
By: '[email protected]'
Aug 31,2014
0 people found
this helpful
The 4th time I have used Jones Robinson. The service provided was beyond what I could ever have hoped for. The attention to detail in producing the brochure, the ability to listen to my requirements and faultlessly satisfy ever requirement. An endless flow of viewings ...
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“House sold very quickly due to lots of arranged viewings.......”

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Aug 13,2014
Minithumbup
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Michael
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Deborah
By: 'Paul'
Aug 13,2014
0 people found
this helpful
House sold very quickly due to lots of arranged viewings. All went pretty smoothly and despite a last minute panic to get to completion on a certain date everything was performed to a high standard. This agent seemed very professional and everything they did was ...
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“From the moment I called to enquire about a possible ......”

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Aug 11,2014
Minithumbup
By: 'Simon'
Aug 11,2014
0 people found
this helpful
From the moment I called to enquire about a possible rental and all the way to collecting the keys I am very impressed with the way Jones Robinson's dealt with/looked after me as a customer. I would like to thank Nicola and the rest ...
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“We recently sold our property using Jones Robinson. We primarily ......”

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Aug 08,2014
Minithumbup
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Paul
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Deborah
By: 'Ruth'
Aug 08,2014
0 people found
this helpful
We recently sold our property using Jones Robinson. We primarily dealt with Paul Hodgson and Deborah Tomlin who were both professional and supportive throughout the process. They both never failed to return a phone call or answer a query and we really felt they were ...
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“Am highly unimpressed with Jones Robinson. They are the worst ......”

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Aug 02,2014
Minithumbdown
By: 'Newbury'
Aug 02,2014
4 people found
this helpful
Am highly unimpressed with Jones Robinson. They are the worst agent we have ever used and will never use again! We moved into the property and it was dirty both carpets and curtains needed cleaning and it was obvious nothing had been cleaned since the ...
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By: Nicola
Aug 02, 2014
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Dear Sir/Madam Thank you for taking the time to post your review. I have read your comments and am disappointed that you feel that Jones Robinson have not met your expectations with regards to the maintenance issues you have faced during your tenancy. We take any/all feedback very seriously and I would welcome the opportunity of discussing this with you directly. I can be contacted on 01635 275014 and I look forward to hearing from you. Kind regards Nicola Taylor Lettings Manager ...

“I initially rented my property through Jones Robinson over three ......”

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Jul 18,2014
Minithumbup
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Anna
By: 'Andy'
Jul 18,2014
0 people found
this helpful
I initially rented my property through Jones Robinson over three years ago, and they have managed it since. As in everything it is all about the relationships developed and Anna at JR is an absolute pleasure to deal with. Responsive, professional, efficient, 'on the ball' ...
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Staff picture Deborah
(175)
Staff picture Paul
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Staff picture Michael
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Staff picture Paul
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Staff picture Laura
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Staff picture Charles
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Staff picture Anna
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Staff picture Paula
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Staff picture Caroline
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:32 PM 04/09/2019 by allAgents

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