25% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
27% lettings fee satisfaction
The best advice and honest valuationshomes4u are property specialists, established in 1990, we believe that we have the flexibility, experience and skills to meet all of your property needs. homes4u has an unrivalled commitment to providing a professional and stress free service.Residential lettings and managementWe currently manage 1500+ properties, ...
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The best advice and honest valuations
homes4u are property specialists, established in 1990, we believe that we have the flexibility, experience and skills to meet all of your property needs. homes4u has an unrivalled commitment to providing a professional and stress free service.
Residential lettings and management
We currently manage 1500+ properties, including Private Halls, with many more homes advertised on a let-only basis. The strength of our rental business means we have unrivalled relationships with landlords and tenants, and results in our position as investment specialists.
homes4u are property specialists, established in 1990, we believe that we have the flexibility, experience and skills to meet all of your property needs. homes4u has an unrivalled commitment to providing a professional and stress free service.
Residential lettings and management
We currently manage 1500+ properties, including Private Halls, with many more homes advertised on a let-only basis. The strength of our rental business means we have unrivalled relationships with landlords and tenants, and results in our position as investment specialists.
Latest Reviews
13th Jan 2021
reviewed by 'Unsatisfied Tenant'
17th Oct 2020
reviewed by 'Sam'
26th Aug 2020
reviewed by 'Lauren'
23rd Aug 2020
reviewed by 'William'
Opening Hours
Address
homes4u ltd
Withington House
Wilmslow Road
Withington,Manchester
Greater Manchester
M20 3FU
0161 448 0090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 25% | £0 | £0 |
| Lettings | 100% | 27% | £290 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 5 | 24 | 28 | 7 | 0 | 6 | 0 | 1 | 2 |
Areas covered
- M20 M14 M13 M21 M19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Apr 23,2013
Apr 23,2013
1
people found
this helpful
this helpful
With a positive attitude Susanne Davis led me to choose your company. I am very grateful for the support her rental property. She is a positive, responsive and committed to their work. I thank her for the help they gave me....
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Apr 21,2013
Apr 21,2013
1
people found
this helpful
this helpful
The agent introduced us very quickly to the person nominally acting for the buyer and after a ridiculous initial limit being proposed managed a more reasonable offer though a considerable drop in what he cosidered a fair selling price. later it was less satisfactory and ...
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Apr 13,2013
Apr 13,2013
0
people found
this helpful
this helpful
All the agents were polite and well mannered, there are certainly no complaints there. But the actual service we were very disappointed with. We viewed a number of properties initially, and after selecting one and going to the agency to pay the deposit etc we ...
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Mar 27,2013
Mar 27,2013
1
people found
this helpful
this helpful
The agent showed us a house that met our criteria, and then followed this up by having us sign quickly....
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Mar 15,2013
Mar 15,2013
2
people found
this helpful
this helpful
Homes 4u have been managing our property for 18 months, apart from a few teething problems, mainly due to us being new to the property market we have received a really good service overall , however we have received an excellent service by one particular member of ...
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Mar 15, 2013
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(1)
Thank you Elaine for your review, we are really happy you have been pleased with the service and will ensure that Anna sees your kind words.
Ann Durrell, Operations Executive, homes4u ...
Mar 05,2013
Mar 05,2013
1
people found
this helpful
this helpful
When it came to meeting and sorting out the contracts etc. a time for the meeting was arranged and the person who I had arranged to meet, at a time we both agreed on, wasn't able to deal with us for some reason not given.
...
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What agent could do to change your mind?
Been there for the meeting we arranged. Let us know the progress of our tenancy i.e whether all tenants have got guarantor forms in etc. Be easily contactable. When you tell us you are going to do something, just get it done. If you aren't going to email contracts out in a day or two, don't say you will, be realistic, I wouldn't have cared if I'd have been told it was coming in a week or a week and a half.Attached Filesnbsp;
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Mar 06, 2013
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Hi,
This is Ann from homes4u, customer care is very important to us and I am sorry to hear of the issues you have raised. At homes4u we have a customer care & complaints policy, a copy of which can be downloaded from our website www.homes4u.co.uk/about-us/
If you wish, please do contact me directly in order to discuss the matter, my telephone number is 0161 448 4808 and email [email protected].
Ann, Operations Executive, homes4u ...
Mar 04,2013
Mar 04,2013
1
people found
this helpful
this helpful
David was very helpful in sorting out house viewings and organising the paper work. He was very friendly over the telephone which helped the stressful experience of finding a house a lot more enjoyable. Thank you!...
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Mar 06, 2013
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(1)
Hi Debbie, thanks for your review, I will make sure Dave sees your kind comments,
Ann Durrell Operations Executive homes4u ...
Feb 28,2013
Feb 28,2013
2
people found
this helpful
this helpful
I've rented in Manchester on a number of occasions, both, as student and once I graduated and was working in the city. Some of the agents I had used had been awful, and having looked at the reviews on here, I wasn't the only one. ...
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Mar 06, 2013
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(1)
Hi, thank you for your review and kind comments, I will ensure Shazia sees your kind comments
Warm Regards, Ann Durrell, Operations Executive, homes4u ...
Feb 28,2013
Feb 28,2013
1
people found
this helpful
this helpful
Amy was excellent and very helpful. Very patient with us as there was some issues getting hold of people who were not in the country....
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Feb 27,2013
Feb 27,2013
2
people found
this helpful
this helpful
Having moved recently from London to Manchester, I must admit I was delighted to have dealt with Home4U for renting this property. The members of staff were extremely kind, candid and professional in all communications and appointments with me. They have successfully facilitated the ...
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Feb 28, 2013
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(1)
Hi Antonios, thank you very much for your review, if we can be of any assistance in the future please do contact us.
Warm Regards
Ann Durrell Operations Executive homes4u ...
“Absolutely horrendous service that you should absolutely avoid. Deeply unprofessional ......”
Feb 12,2013
Feb 12,2013
0
people found
this helpful
this helpful
Absolutely horrendous service that you should absolutely avoid. Deeply unprofessional and incompetant staff. Arranging my tenancy through homes4u in Withington was extremely stressful and massively more difficult than it should have been. Initially homes4u seemed relatively good as they were polite and appeared ...
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What agent could do to change your mind?
Try answering the phone or emails and then accept responsibility for trying to take on more customers than you can handle.Attached Filesnbsp;
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Feb 13, 2013
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(1)
Hi, this is Ann from homes4u, customer care is very important to us and I am sorry to hear of the issues you have raised. At homes4u we have a customer care & complaints policy, a copy of which can be downloaded from our website www.homes4u.co.uk/about-us/
If you would please contact me directly with the address of the property I will be able to investigate the matters you have raised in full, my telephone number is 0161 448 4808 and email [email protected].
Ann, Operations Executive, hom ...
Dec 18,2012
Dec 18,2012
1
people found
this helpful
this helpful
From the outset homes4u were just very unhelpful some members of staff were blatantly rude. We needed to move stuff into the property, not move it, just put some stuff in there which they had said would be fine. All paperwork was filled out, ...
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Dec 12,2012
Dec 12,2012
3
people found
this helpful
this helpful
homes4u and anyone who is employed by this unprofessional, conniving and frankly robbing company is an absolute shambles
firstly, which ever little mancunian, crackhead tramp that works for YOUR cleaning company decided to either steal or throw away literally all of my possessions that ...
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What agent could do to change your mind?
literally nothing. never seen anything like it. worst bunch of people i've ever had to deal with in my entire life by a country mile, and i'm being totally honest. should be ashamed of yourselvesAttached Filesnbsp;
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Oct 23,2012
Oct 23,2012
2
people found
this helpful
this helpful
We are currently 4 students renting a property via homes4u in Withington. We moved in, in July, and had multiple issues with the property, including extensive damp in the attic room (so much so the ceiling fell through), bad drainage (including smell, and our shower ...
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What agent could do to change your mind?
ALL OF THE ABOVE.Attached Filesnbsp;
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Oct 24, 2012
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Hi, I will talk with the property management department and will come back to you
Ann
Operations Executive homes4u ...
Sep 28,2012
Sep 28,2012
0
people found
this helpful
this helpful
I really enjoyed dealing with homes4u, they were friendly and helpful, really listening to what we were looking for an understood that although our budget wasn't huge we still wanted a reasonably nice place. Apart from a few teething problems (wrong time and date ...
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Sep 28, 2012
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(1)
Thank you for your review Sara, I will make sure Amy and Donna see it!
Ann Operations Executive, homes4u ...
“Would advise everyone to avoid Homes 4 U Withington. Unprofessional, disorganised, ......”
Sep 18,2012
Sep 18,2012
2
people found
this helpful
this helpful
Would advise everyone to avoid Homes 4 U Withington. Unprofessional, disorganised, slow. It seems that noone there has a clue what is going on.
I signed up for a houseshare last December and called in May to find out what I needed to do to get ...
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Sep 18, 2012
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(1)
Hi, this is Ann from homes4u, customer care is very important to us and I am sorry to hear of the issues you have raised.
If you would please contact me directly with the address of the property I will be able to investigate and resolve the issues for you, my telephone number is 0161 448 4808 and email [email protected].
Ann, Operations Executive, homes4u ...
Jul 09,2012
Jul 09,2012
7
people found
this helpful
this helpful
Absolutely terrible, shoddy and inept service from Homes4u. I am in my summer trying to relax but am yet found trying to sort out the mess Homes4u I've put me and my housemates through. They work on false promises, lack of clarity and ...
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What agent could do to change your mind?
Not be incompetent.Attached Filesnbsp;
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Jul 20, 2012
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Hi, this is Ann from homes4u, customer care is very important to us and I am sorry to hear of the issues you have raised. All of our deposits are protected in line with the Deposit Protection Legislation and we have a dedicated member of the team to facilitate the returns. Tenants who pay their rent by standing order are advised at the start and again at the end of the tenancy, as well as in the tenancy agreement, that you will need to cancel the standing order with your bank after your final r ...
Apr 13,2010
Apr 13,2010
2
people found
this helpful
this helpful
Absolutely awfull service, full management service was very poor value for money. Incompetent dispute resolution by agent cost me hundreds of pounds. Do not use Homes4U for letting or management....
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Oct 17,2013
Oct 17,2013
14
people found
this helpful
this helpful
There have been many faults that Homes4U have had and the service that we have received overall has been disastrous, resulting in myself and my housemates being left with a bitter taste in our mouths after being shunned by the company on multiple occasions. ...
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What agent could do to change your mind?
Improve communication skills Sort out our housing problems, especially the damp and damaged plugsAttached Filesnbsp;
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Nov 26, 2013
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(1)
Hi, I am Ann the Operations Executive at homes4u. I am sorry to hear of the issues you have raised. I have escalated this post to be handled as a formal complaint with the Manager of the Maintenance Team who will be in touch. A copy of our complaints procedure can be downloaded from our website http://www.homes4u.co.uk/about-us/ ...
Mar 18,2015
Mar 18,2015
19
people found
this helpful
this helpful
If I were asked to describe the services provided by Homes4U Manchester - disgraceful. Here's why:
In September 2014 I and two friends found a property advertised on-line by Homes4U, a property management agency based in Manchester. Homes4U has 4 offices located around the ...
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Comment on agent fees
In November, one of our party suffered a mental breakdown and was advised by his doctor to take some time out from his studies, this meant him leaving Manchester and returning home. A clause in the contract does state that we are allowed to replace tenants on the joint agreement with no mention of any fees. The vacating tenant agreed to keep paying rent until a replacement was found. Within days I¢â‚¬â„¢d found a replacement myself, a colleague from work. We visited the city centre branch to fill out the necessary paperwork. We were then surprised to be told that we would EACH have to pay a fee of ‚£100 pounds to have a name replaced on the contract. On asking what this was for we were told it was the standard fee for a new contract; we argued that this was a modification to the existing one but they wouldn¢â‚¬â„¢t have it. It¢â‚¬â„¢s understandable that the new party would have to pay a fee for credit checks etc but I can see no reason why the remaining tenants had to pay the same. It seemed this was a money making exercise and Homes4U failed to provide and evidence to the contrary. Again with no option we paid the obscene fee to ensure we still had a roof over our heads.Attachments
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Mar 18, 2015
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Dear Mr Watt
We apologise if you feel you have not received the level of service expected from homes4u as managing agents. We act as agents for private landlords and on the majority of occasions require consent from the landlord to carry out work. I can see from your correspondence with our Property Management Department that many of your points have been raised and responded to. If you feel this is not the case and you would like to raise a formal complaint, please follow our customer care and ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Care & Complaints Procedures
Care
homes4u, as a member of the Ombudsman for Estate Agents Scheme, aims to provide outstanding levels of service to all of our customers. In respect of property sales, we support the Which? Move It Campaign, and are committed to the 'We Promise' Code: We commit to help you to buy/sell your home with integrity and
professionalism.
In order to do this, we make the following promises:
- We will value your property accurately
- We will declare any conflict of interest
- Our contracts do not include unfair contract terms
- We will ensure that you understand the contract you sign
- We will check that buyers are in the position to fund the transaction, but we will not force buyers to take our mortgage advice
- We will pass on all offers immediately and in writing
- We will accurately reflect your home in advertising
- We will be honest about the property you are buying
- We will give you a weekly update about your transaction
- We will deal with any complaints fairly and speedily
We observe the regulations of the Estate Agents Act '79, the Property Misdescriptions Act '91, Data Protection and Money Laundering.
We observe the Manchester Student Homes Code in respect of our private halls, and in the handling of all of our lettings we commit to:
- We will accurately reflect property in advertising
- We will be honest about the property you are renting
- Our contracts do not include unfair contract terms
- We will ensure that you understand the contract you sign
- Our contracts will always give contact details for the landlord or managing agent
- All prospective tenants will have the opportunity to view property for letting, whilst recognising current tenants' right to 24 hour notice
- We will notify landlords of legal obligations which apply to renting property
- We will keep Landlords updated with the letting and contract process
- We will deal with any complaints fairly and speedily Equal Opportunities Statement
homes4u will ensure no person or group of persons will be treated less favourably by us than any other person or group of persons because of their age, race, colour, ethnicity, religious or national origin, gender, disability, appearance, marital status, sexual orientation or social status.
Complaints
In order to ensure that these standards are maintained, we have introduced a complaints procedure, which provides for any grievances to be handled internally.
We commit to taking your grievance seriously. We will listen, investigate and confirm our findings to you in a speedy, impartial and honest way.
If you believe you have a grievance, please write in the first instance to the Manager of the branch concerned (contact us), outlining the details,
within three months of the incident. Your letter will be acknowledged within 3 working days, detailing steps that will be taken to investigate the matter.
Your complaint will be thoroughly investigated according to our in-house procedures, and a written reply will be sent to you within 14 days of
receipt of your initial letter. If you are not satisfied with the outcome of our initial investigation, we will offer you the further opportunity to have your grievance reviewed by the Managing Directors Office. If we fail to conclude our investigations within three months from when the complaint was first submitted in writing, it can be referred to the Ombudsman.
In the even that the final review as details above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman for Estate Agents, to whom information will be provided by homes4u. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters expeditiously i.e. within 3 months from the date of written notification to ourselves.
