“Landlords beware. The tenant introduced by this agent was not ......”
1 Star Review
Jan 09,2015
By:
'Furious'
Jan 09,2015
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: No
Postcode: BR1
Lettings (as a Landlord)
Rent PCM: £950
Postcode: BR1
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Landlords beware.
The tenant introduced by this agent was not referenced and was trouble from day one. I have been left seriously out of pocket and my beautiful house needs complete redecoration, not to mention the days of cleaning.
Christine, who steadfastly ignored emails from ...
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What agent could do to change your mind?
Point me in the direction of a decent agent.
Attached Filesnbsp;
Comment on agent fees
Money for old rope, better to manage it yourself as I am now doing.
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“Abysmal customer service. They have failed to respond to any ......”
1 Star Review
Aug 10,2014
By:
'Stuart'
Aug 10,2014
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: BR3
Lettings (as a Tenant)
Rent PCM: £875
Postcode: BR3
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Abysmal customer service. They have failed to respond to any letters we have ever sent them and that's during the last five years. They introduced a contract renewal charge which has increased each year without any notification and have not had the decency to respond ...
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Comment on agent fees
As mentioned above a contract renewal charge was introduced on our 2nd year in this particular property but no warning was sent that the charge was being introduced it was requested at the time our contract was due to be renewed without any explanation. After writing to them ensuring I sent via recorded post they ignored my letter. In the 7 years we have rented via homefront they have never acknowledged any of our letters or responded.
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“In our experience, Poor communicators from start to finish- we ......”
1 Star Review
May 29,2014
By:
'Laura'
May 29,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BR1
Lettings (as a Tenant)
Postcode: BR1
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In our experience, Poor communicators from start to finish- we are happy to not have to deal with them anymore. Painfully slow to do anything (it took 3 months to solve a repair), constantly had to chase for updates and no apology. Staff were rude and ...
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What agent could do to change your mind?
Apologise and acknowledge the poor service we reported would have been a starting point!
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