99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jul 27,2017
Jul 27,2017
0
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No complaints at all. Prompt in replys. Good communication. Chased things that needed chasing. Gave good advice. Thanks very much!🙂...
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Comment on agent fees
Fees are fees.
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“Brilliant service and extremely helpful & informative throughout the purchase of ......”
Jul 25,2017
Jul 25,2017
0
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this helpful
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Brilliant service and extremely helpful & informative throughout the purchase of our property. We had a long and not too straight forward purchase; however, Leah was always helpful and rang back when agreed....
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Jul 22,2017
Jul 22,2017
0
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Leah, Charlotte and the team at Hills worked tirelessly proactively with me and for me to sell my property. They were always positive, friendly and cheerful. They kept me informed and returned calls promptly.
Thanks for your work....
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Comment on agent fees
The fees were competitive. It is worth being aware what other agents are/would charge and discuss the fees with them.
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Jul 16,2017
Jul 16,2017
0
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Would highly recommend Hills Residential. The service from all staff was brilliant they kept me informed of all viewings, offers made on the sale of the property....
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Comment on agent fees
Agents fees were good.
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Jul 16,2017
Jul 16,2017
0
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Having recently sold my parents property we found all the Agency staff to be courteous and helpful. The property received many viewings within the first two weeks and was sold straight away which meant they were on the ball at matching prospective buyers up....
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Comment on agent fees
The fees appear to be in comparison with others for this service
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Jul 14,2017
Jul 14,2017
0
people found
this helpful
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Great to work with them! Good valuation and potential buyers. Seamless process with good communication and easy to get im touch with.
Personable and professional....
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Comment on agent fees
Good.
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Jul 14,2017
Jul 14,2017
0
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I dealt mostly with Leah but also a little with Abi. If I could give them more than 5 stars then I would -
Leah was amazingly professional, helpful, patient, forward thinking and always on the ball when things weren't going according to plan. I would ...
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Comment on agent fees
Extremely good value for money
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Jul 10,2017
Jul 10,2017
0
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The staff are absolutely amazing to work with. Both Catalina and Chris showed us an extraordinary level of expertise, professionalism, as well as thoughtfulness, throughout the whole process. In addition, they are very prompt on responding to all the question that we had....
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Jul 04,2017
Jul 04,2017
0
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Hills were great with us the whole way though our whole process. They answered all of our questions and got back to us as soon as possible....
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Comment on agent fees
Agents fees were good.
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Jul 03,2017
Jul 03,2017
0
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We have sold with Hills twice now and would never use any other agent. Both times, we have only had one day of viewings and sold from those first viewings. They listen to what you tell them, they don't make silly mistakes like some other ...
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Comment on agent fees
Good
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Jul 02,2017
Jul 02,2017
0
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all the staff were very helpful in what was a difficult sale for them with the clause I had written into the contract. they never gave in and found the perfect couple for the property....
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Comment on agent fees
very competetive
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Jul 02,2017
Jul 02,2017
0
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Martin was immediately helpful and assisted with getting our home on the market right away.
Charlotte then dealt with the follow up of our viewings with us and was in constant communication until we completed.
We couldnt have asked for a smoother process from Hills....
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Comment on agent fees
A bit higher than others we have been made aware of but not extortionate.
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Jun 26,2017
Jun 26,2017
0
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By far the best experience I ever had with a real estate agency in all my years living in Manchester. I was very impressed with the level of professionalism that Abigail and her team displayed - they guided me through the entire process, answered all ...
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Jun 20,2017
Jun 20,2017
0
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Since the initial meeting with Chris Robinson I was immediately impressed by his honesty and professionalism. Yes, I know, not words you used to associate with estate agents. Our sale was then passed to Catalina Matei who also proved to be professional, efficient and genuinely ...
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Comment on agent fees
Average costs for a sale but well worth using the company as they were excellent.
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Jun 20,2017
Jun 20,2017
0
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Catalonia and Chris have been totally fantastic from start to finish, reliable and helpful they made the whole process stress free and a positive experience and I am very grateful to them for that. I wouldn't hesitate to recommend them- and have done so twice ...
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Comment on agent fees
Very reasonable
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Jun 08,2017
Jun 08,2017
0
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Hills were fantastic at every point of selling my house. I invited three different agencies to do an initial valuation of the property, and Hills gave what I thought to be the most accurate valuation of and did not seem interested in inflating the estimate ...
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Comment on agent fees
Very reasonable.
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Yes
May 31,2017
May 31,2017
0
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What an amazing team you have at the Eccles branch. I took the decision to sell my house in February and Jack came to take the pictures and gave me his view on the property. Within 5 days with the help of Charlotte and the rest ...
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Comment on agent fees
Agent fees are very good
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May 03,2017
May 03,2017
0
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I was under the impression that selling a house was going to be a bit of a nightmare........well with Hills residential it certainly isn't ......they made it so easy for us.
After first meeting Jack at the property I was so impressed with his ...
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Comment on agent fees
For the amount of work that was put in the fee was very good.
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Apr 04,2017
Apr 04,2017
0
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Excellent service very helpful coming from luton to live in manchester no time to come only communicate and very very helpful Now
Moved xx...
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Comment on agent fees
I don't know how much the letting agent charged in manchester I come from luton to live in luton it's £100
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Apr 02,2017
Apr 02,2017
0
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We are so pleased we decided to sell our house through Hills. The upfront fee deal is excellent and competitive. Martin was proffesional, sympathetic and helpful when setting up our sale. We received weekly updates on any viewings and always received feedback once they had ...
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Comment on agent fees
Upfront fee deal excellent, very competitive against internet agents but with the bonus of dealing with the agent face to face.
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Mar 08,2017
Mar 08,2017
0
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Fantastic help all the way through the process, when moving on from our current home we'll hope that Hills manage again...
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Mar 06,2017
Mar 06,2017
0
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Our purchase through Hills was handled efficiently and courteously. The staff were helpful and friendly. The whole process has been completed with the minimum of fuss....
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Mar 02,2017
Mar 02,2017
1
people found
this helpful
this helpful
Great service, always reply quickly and work to get the best service for everyone involved. I would recommend them to buy from and would certainly contact them if I wanted to sell....
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Mar 01,2017
Mar 01,2017
1
people found
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Great experience dealing with Charlotte and the rest of the gang at Hills Residential - thanks for everything. I would highly recommend them!...
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Feb 25,2017
Feb 25,2017
1
people found
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Excellent and helpful all the way through the process. Communication was the best factor in our move allowing us to resolve any potental issues before they arose...
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Comment on agent fees
Good
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Feb 24,2017
Feb 24,2017
1
people found
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this helpful
The team was very helpful at Hills residential, always got back to messages left prompt and dealt with any issues quickly.
Leah is very efficient and helped in anyway she could.
Thank you...
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Comment on agent fees
Good rates
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Feb 22,2017
Feb 22,2017
0
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Very good service all round very happy would use again. Staff are very helpful and got me in fast. Very good...
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Feb 22,2017
Feb 22,2017
1
people found
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Leah was brilliant, she always answered my emails in a timely manner and was a great help arranging viewings. I would definitely recommend Hills Residential because of her!...
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Feb 22,2017
Feb 22,2017
1
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Great knowledge of the market and friendly proffessional support to progress from viewing to exchange. Good selection of properties on offer...
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Dec 30,2016
Dec 30,2016
0
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Brilliant from start to finish. I would recommend Hills to anyone looking at selling. We were very impressed with the way our house was marketed and Charlotte's communication with us throughout the process was great!...
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Ryan
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
