99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Dec 05,2017
Dec 05,2017
0
people found
this helpful
this helpful
Selling our house was made stress free thanks to all the staff at Hills Residential who dealt with our queries quickly and proficiently....
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Comment on agent fees
I paid a higher rate for agents fees 11 years ago so i found the fees very reasonable.
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Dec 03,2017
Dec 03,2017
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Absolutely brilliant service! Jack certainly knew the market and advertised my house at just the right price point and had buyers already lined up who were looking for my type of house.
House went on the market on the Friday, 4 viewings on the Saturday, and ...
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Comment on agent fees
Well worth the money.
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Nov 20,2017
Nov 20,2017
1
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this helpful
Would like to thank the swinton branch for all their help in helping me sell my house especially Catalina they are a wonderful team to work with and very professional in the way they go about there job....
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Comment on agent fees
Great price for the work they do.
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Nov 11,2017
Nov 11,2017
0
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Charlotte kept me well informed every step of the way and was always on hand when I had a question or a queerie....
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Comment on agent fees
good
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Nov 08,2017
Nov 08,2017
0
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Hills have been very good for selling my property. Charlotte has given sound advice, been very effective at organising viewings and has dealt with a number of unexpected issues really well. I'd also like to call out Jack, who personable and professional when carrying out ...
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Comment on agent fees
Competitive and (as far as fees go!) fair!
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Nov 06,2017
Nov 06,2017
0
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The girls at Hills are beyond helpful, really nice and easy to deal with. Would definitely recommend using them. Thanks...
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Comment on agent fees
Not the cheapest but worth it for the service and the hours this agent opens
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Nov 04,2017
Nov 04,2017
0
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Very pleased with the service received from start to finish. Would highly recommend. Great guys. A pleasure to deal with....
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Comment on agent fees
Competitive fees.
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Nov 03,2017
Nov 03,2017
0
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Service was exceptional and always there to help. Very welcoming and I would be happy to recommend them to anyone....
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Oct 30,2017
Oct 30,2017
0
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They say buying and selling can be stressful well yes it sure can be but I have to say Hills Estate Agents both the Eccles Branch and the Swinton branch were amazing
A special thank for all your hard work dedication support you gave us ...
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Comment on agent fees
good
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Oct 26,2017
Oct 26,2017
0
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Excellent, smooth and quick sale with Hills. Staff very open and honest and always available if needed. Would recommend to others...
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Comment on agent fees
Fees were reasonable and as expected - no hidden extras
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Oct 26,2017
Oct 26,2017
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An excellent service from start to finish. Every member of staff was helpful and knowledgeable. I can not recommend them more highly....
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Oct 25,2017
Oct 25,2017
0
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Managed the sale of our property really well, nothing too much trouble for them. All the staff we spoke to really helpful and professional....
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Comment on agent fees
Fees competitive.
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Oct 18,2017
Oct 18,2017
0
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Hollie was very helpful, polite and accommodation. A great help and support for us buying our first home. Always happy and available to help in any way....
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Oct 16,2017
Oct 16,2017
1
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this helpful
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I recently purchased a property via Hills Residential. I would highly recommend this agent to anyone selling or buying. The staff from start to finish were proactive and professional. The simplicity of my buying experience was profound, entirely hassle free thanks to work by the ...
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Comment on agent fees
Good
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Oct 01,2017
Oct 01,2017
0
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Always ready to help with any questions I had and any ways got back to me with a answer with in half an hour . Very friendly would recommend hills to anyone selling or buying . A first class service...
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Comment on agent fees
Very good had other agents in and they were over the top and told me they had sold properties in my area and they had took pics off other agents websites and passed them off as there own . When in fact it was hills that had sold the property .
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Oct 01,2017
Oct 01,2017
0
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The whole process of buying a house was made really easy by the team at Eccles. Both Abigail and Hollie kept me up to date with everything and were extremely helpful whenever I contacted them, always replying to queries the same day which was really ...
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Sep 22,2017
Sep 22,2017
0
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The staff who worked with us to sell my mother's house and purchase her new house were superb. Nothing was too much trouble, especially when my mother needed help with solicitors forms etc and I couldn't be there. We have used Hills in the past ...
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Comment on agent fees
I think the fees were fair on balance. We were given a fixed price from the outset.
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Sep 16,2017
Sep 16,2017
0
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Absolutely fantastic service from Hills Residential! Jack provided an efficiant and great valuation. Charlotte completed all the viewings and ensured the selling of my home went smoothly. All my questions were answered as soon as I asked, nothing was too much trouble. Thank you again ...
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Comment on agent fees
The agent fees were fine, what I expected to pay.
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Sep 16,2017
Sep 16,2017
0
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Very happy with the service from all staff , especially Andy our mortgage advisor who was very helpful, also Leah who I spoken to on a number of occasions , very polite and easy to talk to, always answers and queries and helped us as it was ...
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Comment on agent fees
I found the agent fees were competitive compared to other agents, I was very happy with the service :)
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Sep 16,2017
Sep 16,2017
0
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Service has been great. I was able to just leave the team to get on with viewings- and there were plenty in the first weeks so the property sold quickly.
We had a lot of trouble with my solicitors and the buyers solicitors which made ...
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Comment on agent fees
I think the fees were fair. Not the cheapest , not the most expensive.
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Sep 15,2017
Sep 15,2017
0
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Charlotte was always friendly,helpful, patient.
Always kept me informed as to progress of my purchase. Always answered any queries I had immediately, and returns calls when I leave a message. She communicated with the vendor and vendor's solicitor and got back to me with ...
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Comment on agent fees
Not applicable as I was the purchaser.
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Sep 15,2017
Sep 15,2017
0
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A very professional, helpful service with regular updates.
As well as to Jack who started the sale process, thanks obviously to Charlotte, but also to Leah and Abigail who filled in when necessary....
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Comment on agent fees
Fair
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Sep 15,2017
Sep 15,2017
0
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I sold my house with hills i dealt with a number of the staff but the 2 of the above mostly. I thought all the staff were very professional and were always on hand to answer any questions i had, if they didn't know the questions ...
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Comment on agent fees
Only that the fees should reflect on how quickly you sell your house maybe.
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Sep 14,2017
Sep 14,2017
0
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Me and my boyfriend are first time buyers, and sadly our completion took an extra 2 months compared to what it was meant to due to issues on my vendors side. Leah has been supportive through the whole situation as I found it very stressful, and ...
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Comment on agent fees
Good
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Sep 11,2017
Sep 11,2017
0
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For a first time buyer it's a very nervous thing buying a house. The staff at this branch was very useful at giving us all the information before buying the property and helping us with any additional questions we had throughout the process. Also in ...
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Sep 06,2017
Sep 06,2017
0
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From outset the girls at Hills were lovely. We viewed many properties so encountered lots of different agents. The girl that showed us around on day one was great, Charlotte worked hard with our offer and the paperwork. We had to move quickly on everything ...
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Aug 09,2017
Aug 09,2017
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Leah and Abi have been brilliant throughout the sale of our current property and purchase of our next property. Nothing has been too much trouble, always on hand to provide advice, chase solicitors and agents and they have kept us fully up to date with ...
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Comment on agent fees
1% fee is perfectly reasonable considering the amount of work the girls have put in to make sure the sale and purchase complete
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Aug 04,2017
Aug 04,2017
0
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Thank you for your time and effort in selling the house. Jack Murry did the initial opening process and took some great photographs. Leah Bolton then edited and created the brochure/website. We have 9 viewing straight away. Catalina Matei then worked hard organising both party's ...
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Comment on agent fees
Good
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Aug 03,2017
Aug 03,2017
0
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Leah was really helpful and very patient with us. Answered every question we had no matter how small or big. I Don't think we would be in our house if it wasn't for help....
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Aug 01,2017
Aug 01,2017
0
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I originally got The details of Hills Residential from the NAEA when I was looking for an agent to choose for the sale of my house. This was because, in the recent past, after some very bad experiences I had finally had excellent service from ...
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Comment on agent fees
Fair
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Charlotte
(150)
Martin
(44)
Hollie
(27)
Ryan
Beth
Sarah
(9)
Tia
(5)
Thomas
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
