99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Nov 22,2018
Nov 22,2018
0
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A pleasure to deal with Hills. A very professional team, I dealt with all team members in different occasions and everyone of them was friendly and polite and went out there way to help me. Thank you guys...
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Good
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Nov 19,2018
Nov 19,2018
0
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Ever since Martin valued and measured our home to the final viewing with Charlotte on our new home and the many phone calls, Hills have done themselves proud and made the whole buying and selling process a stress free experience. Comminication between all parties has ...
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Good
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Nov 15,2018
Nov 15,2018
0
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Excellent service from start to stressful finish (my solicitors fault). Leah was exceptional, great communication and excellent tenacity. Leah helped me with her advice and experience and chasing up my dishonest solicitors. I can't fault the service provided and I hope the vendors felt the ...
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N/a
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Nov 14,2018
Nov 14,2018
0
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Charlotte is highly recommended. She is professional and really helpful. We are 1st time buyers and she pointed us in the right direction for everything. Would recommend to anybody looking to buy a house...
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Charlotte is highly recommended. She is great, professional and really helpful. She helped us with everything which got us to where we are now ( getting the keys to our new property) highly recommended
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Nov 13,2018
Nov 13,2018
0
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Very pleased with the service. Particularly good when the "going got tough" with the transaction at an early stage.Good people to deal with....
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Comment on agent fees
Fair
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Nov 11,2018
Nov 11,2018
0
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Easily the best agents in the area. Everyone is really friendly and super helpful. Just when we've given up hope of finding a house Charlotte called us out of the blue with our perfect home. We're getting the keys next week and we can't wait... ...
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Nov 11,2018
Nov 11,2018
0
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I found my agent extremely supportive and understanding through the whole sales process - I had a sale that went through and one that fell through quite late in the process. I also bought my house using the same company. Leah was always respectful to ...
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Nov 09,2018
Nov 09,2018
0
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Charlotte helped my mum to downsize to a lovely new home. Both my mum's property and the property she bought were through the Eccles branch. Moving house is a daunting experience for most people and it was something my mum, at 80 years of age, wasn't ...
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Comment on agent fees
The fees were ok, but are more expensive than some competitors.
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Nov 08,2018
Nov 08,2018
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I am really happy with the service I have received from hills both members of staff are friendly, positive and keep me up to date an at ease throughout my experience with them. Charlotte on 1st sale Leah on 2nd as the 1st buyer pulled ...
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Comment on agent fees
Good couldn't of asked for better service
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Nov 08,2018
Nov 08,2018
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Within 6 days of listing our house Hills managed to get us an acceptable offer with still clients to view our property. Thank you Hills....
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Comment on agent fees
Very reasonable. I would rather pay this than less for the service you get over other online competitors
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Nov 08,2018
Nov 08,2018
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I can fully recommend Hill Residential. From the moment I decided I was going to sell my house they were brilliant. Martin came out within a couple of days and my house was on the market (and sold) within four days of making the initial ...
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Comment on agent fees
What I expected
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Nov 07,2018
Nov 07,2018
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Leah has been responsible for selling out house in Eccles, she has always been very responsive to our enquiries and has found us a number of potential buyers at over our asking price. Very well done....
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Comment on agent fees
Very fair fees and no sale no fee.
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Nov 06,2018
Nov 06,2018
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Charlotte has been great to deal with in what turned out to be a very protracted purchase for one reason and another. There was lots of chasing back and forth between solicitors, us and the vendor and she worked very hard to get the deal ...
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N/A
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Yes
“Leah did a great job helping us sell our house quickly at a price level we wanted. Faultless job. Communication was spot on.....”
Nov 06,2018
Nov 06,2018
0
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Leah did a great job helping sell our house quickly at a price level we wanted. Faultless job. Communication spot on....
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Comment on agent fees
Fees were of a level we would expect to pay and very good value for money.
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Nov 06,2018
Nov 06,2018
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Charlotte was very professional when she put my house on the market. She found me a buy within a week and progressed the sale quickly. I wouldn't hesitate to use hills residential again....
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Nov 06,2018
Nov 06,2018
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An exceptional service from the whole team at Hills Residential.
Their realistic valuation, proffessional photography and pro active approach ensured we had constant viewings from day one.
All of the staff are friendly, highly effecient and kept us constantly updated.
We accepted an offer in ...
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Nov 04,2018
Nov 04,2018
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Received helpful and friendly service from Hills Residential throughout the process of buying my first home.
Quick responses, would recommend. Charlotte was particularly helpful....
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Nov 04,2018
Nov 04,2018
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Very efficient service from start to finish. Provided me with everything I needed for the sale to go through as quickly as possible. Would highly recommend....
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Comment on agent fees
Good
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Yes
Nov 04,2018
Nov 04,2018
0
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Great service with friendly helpful staff, dealt with Charlotte mainly who was always available or got back to us quickly regarding any queries we had....
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Good
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Nov 02,2018
Nov 02,2018
0
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From start to finish Leah was with me throughout. as a first-time buyer, there were many things I did not know about in regards to what's involved Leah answered any questions I had and if she didn't have them pointed me towards the right people ...
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Comment on agent fees
Knowledgeable
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Nov 02,2018
Nov 02,2018
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Charlotte has been very helpful and supportive throughout the sale of our home and would recommend her in a heart beat...
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Comment on agent fees
Fee based on a percentage of sale, sale agreed above asking price. Awaiting final survey and exchange of contracts
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Nov 02,2018
Nov 02,2018
1
people found
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Leah spotted what we were looking for when we first met, she called us the minute the property we bought was listed, showed us round and helped us to make a sensible offer. She then continued to manage the buying process, putting us in touch ...
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Comment on agent fees
Buying and selling agent is great!
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Nov 02,2018
Nov 02,2018
0
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I dealt with Leah who was very efficient and professional. I'd definitely use her/them again. Very speedy purchase with no aggravation...
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“Leah was very helpful and went above and beyond in helping me purchase my first house. Leah is a fantastic sales consultant she is a credit to Hills....”
Oct 30,2018
Oct 30,2018
0
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Leah was very helpful and went above and beyond in helping me purchase my first house. Leah is a fantastic sales consultant she is a credit to Hills.
I had a stressful six months purchasing my first property but couldn't of done it without Leah. ...
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Oct 29,2018
Oct 29,2018
0
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Fantastic service, very professional, answer any queries, couldn't have done anymore to help our sale go smoothly. Very warm and welcoming team....
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Comment on agent fees
Good
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Oct 04,2018
Oct 04,2018
1
people found
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I feel compelled to provide a review for these employees - I dont do this often but in this case - I had to!
Abbie and Hollie have been fantastic and so supportive to me through a very difficult chain. They have been driven, compassionate ...
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Comment on agent fees
NA
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Oct 04,2018
Oct 04,2018
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Leah, thank you so much. As a first time buyer, I now believe all property purchases are this easy! I know you were working wonders to make sure it all went through. Thanks for your help. I love my new home!!...
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Sep 04,2018
Sep 04,2018
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Thank you Charlotte for your hard work, help, and support in the sale of my house. I really appreciate all of your time and effort and profesional manner.
Kind Regards
Anna Z....
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Aug 31,2018
Aug 31,2018
1
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I bought my house through Hills and, when it was time to upsize, went back to them to sell.
As a buyer, Hills were superb. When arranging viewings, most agents needed lots of notice and often failed to return calls - Hills on the other ...
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Comment on agent fees
Good. Hills offered two options - a fixed price up-front (which at the time, with accompanied viewings included, was actually cheaper than the upfront fees I was quoted by the hybrid/online agents with the cringey TV adverts) or alternatively a fee on completion, which again was very reasonable and was the option I chose.
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Aug 27,2018
Aug 27,2018
1
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The service I received from Hills Residential Eccles was really great. Buying a house is honestly one of the most stressful times but Leah was always in contact with me, she would update me on a weekly/daily basis and was so friendly. I really ...
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Charlotte
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Martin
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Hollie
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Ryan
Beth
Sarah
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Tia
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Thomas
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
