99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jun 20,2019
Jun 20,2019
0
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I can't recommend Hills residential enough. From initial meeting with jack right through to exchange with Leah and all the other estate agents whom communicated exceptionally with me - the service was great . Always returned my calls . Communicated with both myself as the seller and ...
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Jun 18,2019
Jun 18,2019
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I honestly don't think I can put across how brilliant Leah has been. She has taken the time to understand my needs, kept in regular in contact throughout the process and finally got it over the line with my offer being accepted!!
I could not ...
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N/A
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Jun 18,2019
Jun 18,2019
0
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Leah made what could have been a massively stressful process a breeze. Viewings were made completely stress free, a buyer was found very quickly, and she totally took over comms from that point onwards.
She was always on hand and knowledgable enough to answer all ...
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Jun 13,2019
Jun 13,2019
0
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The property I bought was being sold by Hills Residential. Have received fantastic service from Abigail from beginning to end. All my emails and questions were answered promptly and it made the process a lot easier. A big thank you to Abigail and the team!...
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Jun 10,2019
Jun 10,2019
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I have been dealing with Hills Residential to help me purchase a house and they have been excellent. In particular Leah Bolton who is handling the purchase, she is always on hand to help with any issues or questions I have and responds quickly. She ...
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N/A
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Jun 07,2019
Jun 07,2019
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A very positive ,helpful,and friendly lady Leah Bolton has been extremely help full all the way through the sale and perchase of my property's I would highly reccomend hills due to the consistent help and hard work put in a massive thank you very ...
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Comment on agent fees
Good
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Jun 05,2019
Jun 05,2019
0
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Charlotte has been absolutely fantastic from start to finish. She went above and beyond in every aspect of my property purchase. She was always available, happy to help and keep the sale moving forward in any way she could. I couldn't be happier with Hills ...
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Jun 02,2019
Jun 02,2019
0
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Brilliant from start to finish nothing to much trouble always ready with advice if needed
Charlotte was very helpful and polite...
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Comment on agent fees
Happy with fees
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Jun 01,2019
Jun 01,2019
0
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Charlotte made the purchase of our property very easy. She was always available and extremely helpful. Can not recommend her enough. Excellent service. Thank you....
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May 24,2019
May 24,2019
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All the staff at Hills Residential from first point of contact were really professional and very helpful. As were were first time buyers Leah and Andy really helped us to understand the process and give us great advice along the way, which helped when it ...
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Comment on agent fees
Very Good
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May 24,2019
May 24,2019
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Very professional and was kept up to date during the process. I would definitely recommend you speak with Charlotte if you are looking to buy a house....
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May 22,2019
May 22,2019
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Leah and the team were on the ball throughout the process. Absolute pleasure working with them. Definitely recommended by me and my family....
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Comment on agent fees
Slightly higher fee than other estate agents but well worth it.
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Apr 18,2019
Apr 18,2019
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Great service from everyone at Hills during our recent sale and purchase, always willing to help with any queries and very efficient communication....
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Apr 01,2019
Apr 01,2019
0
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Totally worth the money. Hard working and helpful estate agents. Really nice to deal with. Regular up dates and always available for advice and help. Great Service!...
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Comment on agent fees
Had two options so their fee system seemed very fair
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Apr 01,2019
Apr 01,2019
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All staff were really helpful and friendly.
Having not bought a house in a number of years, Leah really helped us to understand the process.
She gave us advice which even helped with our solicitors.
Very quick to respond to any questions, and will use ...
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Apr 01,2019
Apr 01,2019
0
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Although I have nominated Leah, because she has been my main point of contact, I would not want to leave out all the staff members at Hills. All have been excellent, with Leah absolutely brilliant. I can recommend Hills without reservation. And would further caution ...
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Comment on agent fees
See above.
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Yes
Mar 29,2019
Mar 29,2019
1
people found
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Amazingly complete, professional and friendly service. Every development was immediately relayed to us and all the staff that helped us sell our house were brilliant. Thank you all and the best of luck....
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Comment on agent fees
Fair and well worth it.
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Feb 13,2019
Feb 13,2019
0
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Just wanted to give some feedback, not sold or bought with hills.
Despite not directly being a customer of hills , the customer service received off Leah Bolton in your Eccles office has been great , constantly in touch regarding my property and perspective properties when looking ...
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Comment on agent fees
Similar to competitors
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Feb 07,2019
Feb 07,2019
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I am very pleased the service provided by Hills Residential, in particular Sarah McGarity, in relation to a recent purchase of a property in Swinton. Throughout the process Sarah was proactive in following up with both the vendor and myself, and this ensured that any ...
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Feb 01,2019
Feb 01,2019
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I have dealt with Hollie from start to finish and she's been fantastic with me. Due to me being a first time buyer there has been a lot I haven't understood and she's been fantastic at answering my questions and has always got back to ...
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Comment on agent fees
Very good
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Jan 26,2019
Jan 26,2019
0
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Excellent, communicative estate agents who understand what you need when buying and selling homes. We would highly recommend Hills, Charlotte and Abbie were always there around the clock ready to help with any query, big or small....
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Jan 21,2019
Jan 21,2019
0
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Great service & advice from Charlotte and others. Our house was sold within 2 weeks at the asking price. Very happy with the professional service offered....
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Comment on agent fees
Competitive fees.
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Jan 20,2019
Jan 20,2019
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Charlotte was great at getting feedback on viewings and keeping me informed. She always got back to me when I had any queries. I think the whole team were very efficient and worked together well....
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Comment on agent fees
About average
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Jan 18,2019
Jan 18,2019
0
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Thanks to Charlotte and Leah who made buying my first house really enjoyable, Great knowledge and a pleasure to deal with!...
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Comment on agent fees
Good
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Yes
Jan 18,2019
Jan 18,2019
0
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I sold my flat with Hills and, after the buyer pulled out due to mortgage issues, Charlotte made sure everything for the sale was in place and there were no further hindrances - my flat was re-listed the very same day and it meant I ...
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“Excellent service from start to finish. No phone call to them ever felt like they didnt know exactly where my sale and purchase were at!!...”
Jan 18,2019
Jan 18,2019
0
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Thank you all you are a great team and sorry if i've missed anyone who took my numerous calls!!...
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Comment on agent fees
Good for level of service.
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Jan 16,2019
Jan 16,2019
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An excellent, efficient and friendly agent, with great local knowledge. The buying process has been swift and effective. I would highly recommend Hills and thank Charlotte for assistance with recent transactions...
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“we were delighted with the friendly and excellent service, quick sale, helpful advice and overall brilliant wprk....”
Dec 03,2018
Dec 03,2018
0
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We were very pleased with the friendly staff, excellent service, quick sale, helpful advice and overall brilliant operation. We would definitely recommend Hills....
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Comment on agent fees
Gpod
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Nov 28,2018
Nov 28,2018
0
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The team at Hills were fantastic in assisting with the sale of my property. Having been recommended by a friend, they delivered the sale with exceptional communicaiton despite a challenging buyer!...
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Comment on agent fees
Fees were appropriate
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Nov 23,2018
Nov 23,2018
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Charlotte and Hollie are a great team. They were really pro-active selling the house, great with providing feedback from the viewings and really easy to deal with. Very smooth process...
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Comment on agent fees
A little higher than we are paying on my partners house but for the service provided i cant grumble
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Charlotte
(150)
Martin
(44)
Hollie
(27)
Ryan
Beth
Sarah
(9)
Tia
(5)
Thomas
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
