99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Apr 30,2020
Apr 30,2020
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I was honestly blown away by the support that I received from Charlotte Coleby throughout buying my house. She answered my endless questions, was really helpful with my next steps and I felt really in the loop. Because of her amazing service I’ve honestly ...
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Apr 28,2020
Apr 28,2020
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Currently with Hills Residential buying a property in a very difficult time but Charlotte is helping us navigate through. We'd already seen a few properties via this agent and hoped that we'd finally be able to work with them and buy one of their houses, ...
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Mar 26,2020
Mar 26,2020
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Great estate agents, always a better experience then with other agents and they always do what they can for you, Hollie is fantastic....
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Feb 10,2020
Feb 10,2020
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Having met a couple of estate agents after loosing our mum, Hills were the most confident and professional at a difficult time for our family.
All the marketing, negotiations and communication were great.
I would highly recommend, when times are tough Hills Residential are the ...
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Feb 01,2020
Feb 01,2020
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Would highly recommend hills residential. Hard working friendly staff throughout our purchase. A massive thankyou to Charlotte who went above and beyond....
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Jan 31,2020
Jan 31,2020
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Hills Residential is an estate agent that actually sells houses ! They kept us informed throughout the process, which in my experience is a skill to be learnt by other estate agents. I liked the fact that whenever you rang their office you were promptly connected ...
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Jan 31,2020
Jan 31,2020
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Charlotte was really friendly and very helpful showing us around the property. She kept in contact throughout the buying process, up to completion. We can't thank Charlotte and Hills enough for everything....
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Jan 29,2020
Jan 29,2020
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Great sale team, achieved a selling price in excess of the listed price, The sale was dealt with professionally and with outstanding customer service and more to the point swiftly. Charlotte the sale manager is an amazing asset to Hills and without her at the ...
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Jan 16,2020
Jan 16,2020
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Very professional and informative from the first meeting right through to completion. Thank you Abigail, Charlotte and the team....definitely recommend!!!...
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Jan 05,2020
Jan 05,2020
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We recently bought a property from Hills Residential. The service we received from Charlotte Coleby and her team was truly fantastic. Super efficient, professional and friendly all rolled into one.
We would highly recommend Hills, Charlotte and her team to anyone and plan to use ...
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Dec 27,2019
Dec 27,2019
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Very professional and helpful. So glad we didn’t use anyone else.
Thanks again from myself and wife plus Ben the cat...
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Dec 20,2019
Dec 20,2019
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Thank you Charlotte, for keeping a cool head when Timelines slipped (on my part!), great service, great end result, very professional....
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Dec 16,2019
Dec 16,2019
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recently purchased my home through Hills and the process couldn’t have been any smoother. Charlotte was incredibly helpful throughout the process and always made sure I knew what was happening! Thanks to the team at Hills!...
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Dec 16,2019
Dec 16,2019
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Both my husband and I found all staff at Hills Residential are very professional and helpful. In particular, we would like to say thank to Becky and Charlotte for their great help, throughout the purchase of our beautiful house....
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Dec 15,2019
Dec 15,2019
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I have recently moved into my first home with help from Hills, Charlotte was incredibly helpful throughout the entire process and always made sure I was up to date on what was happening.
Thank you Charlotte and thank you Hills!...
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Dec 14,2019
Dec 14,2019
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Really friendly staff. Always very helpful and dud everything they could to answer all our questions. Helped alot from start till after we moved. Specially Charlotte and Leah. Thank you. Xxx...
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Dec 06,2019
Dec 06,2019
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Communication incredible... hills residential keep you updated every step of the process.
Fast efficient and very friendly service.
Dealt with Leah who was extremely knowledgeable, dealing with my solicitors, my buyer and myself. I can't rate her high enough, she is a great asset to ...
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Nov 12,2019
Nov 12,2019
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My house sale was made so much easier by the team at Hills, great prompt, friendly service, no question unanswered, the process explained when necessary. Would highly recommend...
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Oct 28,2019
Oct 28,2019
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This was a probate sale and the guys at Hills were understanding and empathetic that it was a difficult time.
They marketed the property well and moreover got offers quickly whilst keeping me up to date.
I was really impressed and would recommend Hills Residential ...
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Aug 21,2019
Aug 21,2019
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We were looked after brilliantly by Hills. Charlotte and Leah could not have done enough for us. Every step of the sales process was well explained, and communication was fantastic from start to finish....
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Aug 20,2019
Aug 20,2019
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Rebecca Gibson from the Eccles Branch of Hills is amazing. She has helped us should we have any issues. Rebecca has been so professional and full of integrity. She has such a warm yet professional approach & you can see she loves what she does. Rebecca ...
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Aug 02,2019
Aug 02,2019
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Had a offer accepted on a property through hills residential and the agents didnt take the property off the markets so another person then put an offer on the same house after mine had already been accepted and now I've been told their offer has ...
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Aug 02,2019
Aug 02,2019
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My experience with Hills has been very positive Charlotte and the rest of the team have been very helpful and supportive with both selling and buying my property....
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Jul 23,2019
Jul 23,2019
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Hills Residential provided a very professional and proactive service which resulted in the house taking under 3 months from first meeting Abi to the completion of the sale. We are very happy we chose them and wouldn;t hesitate to recommend them....
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Jun 27,2019
Jun 27,2019
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I take my hat off to these guys! personable, responsive and proactive at all times. Leah especially was very helpful and supportive throughout the process in terms of negotiating and has helped my dream come true....
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Jun 26,2019
Jun 26,2019
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I Could not thank or recommend Hollie from hills enough! Very professional and thorough! Excellent communication skills couldn’t of asked for a better agent. Highly recommend to anybody looking to purchase or sell a property she has been a god send!...
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Jun 26,2019
Jun 26,2019
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Just Bought & Sold two houses through Hills, Charlotte was the agent that helped along the way. Charlotte & Hills were constantly chasing up the others involved with the purchase & sale trying to keep the process up to speed despite the others involved being slightly awkward. Would ...
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Jun 26,2019
Jun 26,2019
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Its hard to write an unbiased view for something that you've actually never done before. But if I was ever going to move again Hills would be my absolute first choice.
Background I both sold my old house and bought my new house through Hills.
...
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Jun 26,2019
Jun 26,2019
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Hollie was very helpful in finding a variety of properties all over Salford, especially as a first time buyer. Also Hills were very good at communicating between myself an the vendor. Whole process went very smoothly!...
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Jun 21,2019
Jun 21,2019
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Charlotte was amazing. Couldn't have found our home without her. Always there to answer anything we needed. Highly recommend if anyone is looking to buy for first time or move home...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
