99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Nov 12,2015
Nov 12,2015
0
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We let our property from Hills Residential in October 2015 and were surprised at how friendly and professional the service was, after renting through a private landlord previously. We initially dealt with Chloe during the initial phone calls who was extremely friendly, understanding, and helpful; and ...
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Comment on agent fees
With our property, Hills initially required only the standard admin charges to secure the property and take it off the market, unlike other letting agents who demand a full deposit be paid before anything can happen. This really helped us as we were relocating as short notice.
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Nov 10,2015
Nov 10,2015
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Couldnt fault any of them, they were very helpfull and veey professional. Sold my house within weeks and very please with the service provided thankyou hills...
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Nov 07,2015
Nov 07,2015
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I felt totally at ease that my property was with a great agent, the staff are extremely helpful and accommodating. They did a fantastic job and I have no hesitation in recommending them....
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Nov 02,2015
Nov 02,2015
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Excellent local agent with an impressive sales record that you can't argue with! Great service from Hills, especially from main contact Abi who consistently kept me updated on progress. Would highly recommend Hills....
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Nov 01,2015
Nov 01,2015
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At the valuation Chris went through the whole process of selling the property so we knew what to expect. He also gave us the name of a solicitor to use. We were very pleased with the brochure Hills prepared for the sale. Abi arranged the ...
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Oct 29,2015
Oct 29,2015
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As first time buyers we were entering into a daunting process but Abigail Lloyd really helped, her upbeat and friendly attitude throughout the process gave us a real sense of calm; a feeling that she was on our side and as such committed to helping ...
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Oct 29,2015
Oct 29,2015
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Firstly, Chris came so well prepared when we were interviewing prospective agents. He knew the area and advised us well (we were selling our deceased mum's house). He told us exactly what hill's could deliver and showed us reviews and properties they had sold. Compared ...
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Comment on agent fees
Dearer than other agents but we got what we wanted, a sale, and much quicker than we expected. False economy to pay less and have no agent action and no sale. They learnt every penny of the fee from the moment we first met Chris.
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Oct 29,2015
Oct 29,2015
1
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I was really impressed with the professional staff at Hills. Everyone I spoke to at Hills were really helpful and extremely friendly , their customer service was excellent . I mainly spoke with Abbie who dealt with all of my queries promptly , efficiently and was really professional ...
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Sep 14,2015
Sep 14,2015
0
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Handed over property to Hills Letting Team on Friday pm. On Monday I received a call to tell me there were 2 viewings planned for that day and an hour later a second call to say the property was let.
This took place 3 weeks before property ...
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Sep 13,2015
Sep 13,2015
0
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Throughout my dealings with Jack, Charlotte, Abby and Martin Hill their approach has been realistic, professional, dynamic and proactive in handling the sale of my home. I have no hesitation in recommending Hills Residential....
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Sep 10,2015
Sep 10,2015
0
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Charlotte from Hills Residential was really helpful & made buying our first home together extremely stream like. If I needed Chatlotte she was there & willing to chase the owner & solicitors when needed. I would highly recommend Hills Residetial & I don't usually recommend businesses!...
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Sep 04,2015
Sep 04,2015
0
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I would like to thank Martin and his team at Hills Residential for selling our property in Monton.
We shortlisted 3 local agents and Hills valued our property the highest and assured us it would sell. It was put on the market on the Thursday and ...
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Jul 26,2015
Jul 26,2015
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I would not hesitate to use hills if you are selling your home.
We used them after a recommendation and we are not sorry we did.
We needed a quick sale and after just 5 weeks on the market it was under offer and completed yesterday.
...
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Jul 23,2015
Jul 23,2015
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Very happy, Charlotte was great. Very organised great service. All questions answered quickly. Would highly recommend to all. So happy in our new house....
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Jul 22,2015
Jul 22,2015
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Charlotte was so helpful throughout the process of purchasing our property.
As a first time buyer it was so good to have her helping us along the way. She responded straight away to any enquiries we had and we felt she really cared about helping ...
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Jul 10,2015
Jul 10,2015
0
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The agent was very helpful in arranging house viewings and had a very friendly attitude. The agent was also very easy to get hold of and would always respond to emails instantly.
Regular updates on newly added properties were emailed to me regularly which made ...
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Jul 10,2015
Jul 10,2015
0
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I rented a property out in Eccles with the help of Tony Singh, he was more than helpful and went the extra mile on every occasion, he litterally did everything, as I work long hours and could not do much myself. He was always extremely ...
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Comment on agent fees
at market rates but worth every penny
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Jul 09,2015
Jul 09,2015
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We sold our house within 3 weeks and found it quite stressful with one thing and another but Charlotte was great dealing with our concerns and making phone calls on our behalf would highly recommend using hills residential
Thanks to Chris also for the fantastic photos ...
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Jul 06,2015
Jul 06,2015
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Hills were absolutely brilliant through out the whole buying process, from day one when a house that we wanted to view but was taken off, but then came back on that day, they arranged there schedule so they could meet back up with us and ...
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Jun 12,2015
Jun 12,2015
0
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Sale sign up promptly.
Advertised our house in many places.
Sold in ten days.
Came to view houses with us.
We're able to help with solicitors and mortgage.
On the phone to answer queries throughout....
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Jun 11,2015
Jun 11,2015
0
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Abigail was fantastic in helping us through the buying process, she was helpful and attentive throughout. In Abigail's absence Martin Hill stepped in and was equally as helpful. You have a great team....
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Jun 08,2015
Jun 08,2015
0
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A fab service again! Jack and Abi generated lots of viewings and kept me informed throughout. I would not hesitate to recommend Hills Residential. It's great to see an independent agent with low fees who sell quickly and efficiently with great customer service....
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Comment on agent fees
Great value with better results compared to larger estate agents.
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Jun 01,2015
Jun 01,2015
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A perfect service, just wish I had started out with them instead of wasting time on the larger estate agent I started with. all staff were fantastic, friendly, professional, and made for an easy life whilst selling the property.
The fees are competitive and you ...
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Comment on agent fees
Perfectly reasonable
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May 12,2015
May 12,2015
0
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Hills were simply fantastic. We went to them after 6 months on the market with a national firm (whose service was dire all round) and were somewhat disillusioned. Hills quickly restored our faith and quickly sold our apartment. Their communication and service was great all round. ...
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Comment on agent fees
I felt the fees were very fair especially compared to the national firm.
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Apr 08,2015
Apr 08,2015
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After having our house on them market for nearly 9 months with another local agent with just a few viewings and one offer that fell through we moved it to Hills just before Christmas 2014. Chris did an excellent job with the photos for the internet / brochure ...
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Comment on agent fees
Comparable to other local agents, and nice that a % of the fee is donated to local charities.
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Mar 27,2015
Mar 27,2015
0
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We found hills residential very easy to work with, they were promt and professional returning calls and answering questions straight away. Abi was fantastic she went the extra mile to keep the purchase on track and we really felt like she cared and wanted to ...
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Mar 16,2015
Mar 16,2015
0
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I had been looking for a house for sometime, I received a call from Jack informing me that he had valued a house and thought it was what I was looking for.
After a number of viewings, I decided to make an offer (which was ...
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Mar 07,2015
Mar 07,2015
2
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Good initial contact and service. In the end we chose another agent who offered a better price and higher valuation and the phone call to Hills informing them was arrogant and unprofessional bordering on insulting....
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Apr 08, 2015
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(1)
Dear Seige,
Thank you for your recent comments. With a lack of properties coming to the market we have seen an increase in agents ‘buying' instructions – this tends to involve agents offering higher valuations and lower fees. Whilst I hope this isn't the case in your situation it can get frustrating for the team and unfortunately on rare instances this can come over in the wrong way, so please accept the companies apology if this was the case.
It is good to hear about the initial ...
Feb 17,2015
Feb 17,2015
0
people found
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I found Martin and his team to be as eager and proactive throughout the sale as they were at introduction. Having previously dealt with other estate agents in other capacities they tend to be very good with the sales pitch then let you down with ...
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Comment on agent fees
Whilst the fee charged is less than the larger players, it was still a substantial sum and took a substnantial chunk of the money from the sale. Considering the fee is 2.5 times the upfront fee, there seems much disparity between the two. A cost to sell a house is the same whether upfront or on completion.
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Jan 28,2015
Jan 28,2015
0
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We sold our house and bought our new house through hills. They were committed to selling our property 100% and pulled out all the stops e.g. open house, brilliant photos even when we lost a sale. We did have to reduce the price of the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
