99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Mar 08,2016
Mar 08,2016
1
people found
this helpful
this helpful
Quite simply a great service from start from finish. Started by Jack being clear in what they offered and getting everything sorted prior to going on the market in a couple of days. 1st viewing was organised within 48 hours and they made an offer and ...
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Comment on agent fees
Slightly higher than others that i saw but lets be honest its well worth paying a little more for a proven track record and getting the whole process completed in 26 working days!!
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Feb 26,2016
Feb 26,2016
0
people found
this helpful
this helpful
Great service with Can Do attitudes, nothing is to much trouble, the girls guided me through the process giving me clear informed choices, if I wasn't sure on somthing they would find the information and get straight back to me. Myself and my wife appreciate ...
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Comment on agent fees
Good and worth every penny.
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Feb 24,2016
Feb 24,2016
0
people found
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this helpful
Well they sold my house in a week so can't really fault them. No issues throughout process either. always available to chat on phone....
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Comment on agent fees
Was amongst lowest of five quotes I received so given swiftness of sale I would say pretty good value.
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Feb 23,2016
Feb 23,2016
0
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From Start to finish the service I received from Abbie at Hills residential was first class. Abbie made the sale of me house effortless and stress less. The marketing was amazing and the pictures portrayed my house in its true light, which helped to receive ...
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Comment on agent fees
very reasonable
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Feb 22,2016
Feb 22,2016
0
people found
this helpful
this helpful
Charlotte is a credit to Hills Residential. From our initial contact Charlotte has always delivered excellent customer service in a professional, pleasant and friendly manner, always returning calls and responding to emails whenever required. We are grateful to Charlotte for always keeping us informed every ...
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Feb 20,2016
Feb 20,2016
0
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this helpful
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Charlotte has been a fantastic help with the help of selling our property, she has been there to help me whenever I have needed her, I would recommend Charlotte to anyone who was selling there property. Kind, caring and always joyful....
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Comment on agent fees
Agents fees where good.
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Feb 19,2016
Feb 19,2016
0
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this helpful
I have used Hill's residential for the sale of three property's now and would highly recommend them,they are all very helpful and friendly but most of all they keep you informed on any progress every step of the way......
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Comment on agent fees
fee's are reasonable.
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Feb 19,2016
Feb 19,2016
0
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this helpful
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I could simply say Charlotte was superb but apparently my review has to be more than 20 words so I would go on to say Charlotte was suberb, marvelous, outstanding and splendiferous.
But seriousluy that would probably be understating her efforts in keeping our purchase on ...
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Comment on agent fees
As we were buying the property through Hills we did not incur any fees, so cannot comment
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Feb 16,2016
Feb 16,2016
0
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this helpful
this helpful
Charlotte was great from start to finish, keeping me fully updated on how the sale was progressing. Buying a house can be one of the most stressful times, however when you have an agent who is actively working to keep you fully updated this take ...
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N/A
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Feb 16,2016
Feb 16,2016
0
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Hills looked after us from start to finish a big thank you to catalinia towards the final completion she was a star...
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Comment on agent fees
The fees were compatible with others and less than others
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Feb 13,2016
Feb 13,2016
0
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this helpful
this helpful
Charlotte at Hills has been fantastic to deal with. She's been very friendly, quick to respond to any queries and very informative.
This is the first house we've sold and Hills Have guided us all the way, taking us through each step with no issues ...
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Comment on agent fees
The fees are very reasonable.
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Feb 13,2016
Feb 13,2016
0
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Charlotte was great at every step of the process from helping us to find the right property and keeping informed along the purchase process....
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Jan 29,2016
Jan 29,2016
0
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this helpful
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Excellent from start to finish polite every time even when we were ringing constantly even after completion took time to email us wishing us look thanks for all your help abbey...
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Jan 12,2016
Jan 12,2016
0
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We have dealt with Hills since June 2015, and their service has been nothing but exceptional. Being first time buyers, the house buying game is difficult enough, but Hills made it that little bit better despite having numerous problems with the sellers of the properties ( none ...
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n/a
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Dec 23,2015
Dec 23,2015
0
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From start to finish the experience with Hills was excellent. From when Jack first came round to do the valuation and talk through the service Hills offered through to Abigail chasing solicitors for me and going above and beyond in making everything as quick and ...
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Dec 22,2015
Dec 22,2015
0
people found
this helpful
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Very good service, kept on top of the purchase process and worked to our time scales. I could tell it was needing a fair bit of admin on their side and Catalina was in touch on a regular basis. A few problems cropped up from ...
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Dec 18,2015
Dec 18,2015
0
people found
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Hillls did what they say they were going to do, when they said they were going to do it, which given the nature of the industry as a whole is rare.
Very proactive, pleasant, kept great communication and I look forward to developing a long ...
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Dec 14,2015
Dec 14,2015
0
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Just want to say a huge thank you to Abigail as she's been brilliant and a massive help to us buying our first home!...
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Dec 14,2015
Dec 14,2015
0
people found
this helpful
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Charlotte from Hills Residential was helpful throughout the whole process of looking, finding and purchasing my property and Abigail was patient as she showed me round several properties until i found the one for me. i couldn't have asked for more assistance for my first ...
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Nov 30,2015
Nov 30,2015
0
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this helpful
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Our whole experience of dealing with hills residential, in particular Tony and Rebecca, was pleasant. everything done very quickly and smoothly.
They helped us and our colleagues find suitable properties at very short notice.
After moving in to the property we informed Rebecca of an ...
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Nov 23,2015
Nov 23,2015
0
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Since the property was handed to hills residential, to take care of finding the right tenant at the right rent, and then handling all the enquiries made by the tenants Hills residential' staff have lived to their promise and my expectations. Special thanks to Tony ...
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Nov 23,2015
Nov 23,2015
0
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The agent was very professional in his dealing with me. Meeting me on time at the property to show me around , provided all the necessary information and was forthcoming with all the details. He was also helpful in liaising with the landlord in order to ...
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Comment on agent fees
Personally I am not excited about paying fees for lettings and I do believe they were high but they were in line or a little cheaper than other agents I came across. The fee in my opinion those not justify the service being provided (admin).
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Nov 19,2015
Nov 19,2015
0
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The service provided by Tony and Rebecca was second to none. The letting process was efficiently handled. We were informed every step of the way and I recommend them unconditionally....
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Nov 18,2015
Nov 18,2015
0
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Absolutely fantastic service from start to finish. Charlotte and Abigail were friendly, knowledgeable, easy to get in contact with, always returned calls, and proactive and helpful in managing the progression of the sale. All estate agents should be this way! Thank you Hills Residential....
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Nov 17,2015
Nov 17,2015
0
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Tony is a knowledgeable and highly approachable Lettings Manager and adds a personal touch to the lettings management process. Tony has responded quickly to my queries and has certainly given input into other potential letting opportunities in the M6 area.
Highly recommended member of staff....
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Nov 16,2015
Nov 16,2015
0
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We had been trying to sell out property for over 12 months when we approached Hills they sold it within 3 months and achieved 97% of the price required. Nothing was too much trouble their office staff were more than helpful....
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Nov 14,2015
Nov 14,2015
1
people found
this helpful
this helpful
They found a great tenant for my property and provide a professional service with regular updates, and inspections as required.
I also purchased the property through Hills, and again the service was top notch....
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Nov 13,2015
Nov 13,2015
0
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I was given really useful advice prior to letting my house to maximise its potential. The target rental, which was higher than my initial expectations, was achieved, and Tony had found a tenant within days of receiving my instructions. The tenant moved in within 3 weeks. ...
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Nov 13,2015
Nov 13,2015
0
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This is the only estate agent I have ever dealt with that has left me feeling really pleased!!! They're amazing and a real lesson to every single other estate agent in the country. They say that they are focused on providing a good service and ...
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Comment on agent fees
Very reasonable and competitive. Totally worth it for the service you get.
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Nov 12,2015
Nov 12,2015
0
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I have been a tenant with Hills Residential since May of this year and I find their service most excellent. My initial meeting with Tony was very professional and he listened very carefully to my situation and requirements before helping me move forward to rent ...
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Charlotte
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Martin
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Hollie
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Ryan
Beth
Sarah
(9)
Tia
(5)
Thomas
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
