99% sales valuation accuracy
98% sales fee satisfaction
Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.As licensed members ...
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Hills are an award-winning, independent estate agent adopting a new, forward thinking approach to property sales and lettings. Having operated in estate agency for many years and worked with some of the biggest names in the UK, Hills offer an experienced and local service at great value.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
As licensed members of the National Association of Estate Agents (NAEA) and voluntary members of the Property Ombudsman for estate agents they provide their customers with a professional, reliable and honest approach to buying and selling property.
Hills approach is not aimed at building a large stock of properties, but instead focusing on a hands on, personal approach, with a desire to improve the levels of customer service received by all parties. They pride themselves on getting you the best possible price, in the shortest possible timeframe.
Hills have put market leading software and technology at the forefront to deliver a marketing package aimed at showcasing properties to the widest possible audience. Hills website plays a pivotal role in the professional marketing of properties, with individual vendor login access for updates and unique amenities data including school performance, local healthcare centres and transport links. On each property they go beyond the conventional property search.
Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Dec 21,2016
Dec 21,2016
0
people found
this helpful
this helpful
We cannot praise Hills Residential enough. From the time Martin came to value the property to completion was 3 months. All the staff there are professional, friendly and do what they promise. We live in Wales but this made no difference as they had the keys ...
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Comment on agent fees
Fees were reasonable. We had 2 other quotes and went for Hills because we could see looking around the area that their success rate was high and we are now added to that list.
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Dec 04,2016
Dec 04,2016
0
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As my main point of contact at Hills, Abi provided the best service possible, more than I could have hoped for. The purchase of my property ended up being quite a complicated process but Abi was first rate at speeding things through. Also, she responded ...
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Comment on agent fees
n/a
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Nov 11,2016
Nov 11,2016
0
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I chose Hills after reading reviews on local agents. I was very pleased with my choice and found them to be extremely professional and efficient in dealing with my sale and purchase. Charlotte Park was my main contact who kept me well informed throughout the ...
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Comment on agent fees
The fees were comparable with other agents and less than some.
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Nov 10,2016
Nov 10,2016
0
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The team at Hills in Eccles looked after the sale of our house and the purchase of the new one. We have been delighted with the service provided by Charlotte, the two Jacks and the rest of the team. Our house sold really quickly and ...
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Nov 09,2016
Nov 09,2016
0
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this helpful
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Hills were brilliant with selling my house. Jack was refreshingly honest. Charlotte was engaging, friendly, attentive and very eager to help with any problems i had. I would highly recommend them....
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Comment on agent fees
Agent's Fees are excellent value.
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Nov 09,2016
Nov 09,2016
0
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this helpful
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Hills Residential were absolutely brilliant when it came to selling our house. From an initial accurate valuation right through to completion they managed the process really well. A very special thanks to Jack Murray who as our main point of contact was really professional and ...
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Comment on agent fees
Thought the fee was very fair
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Nov 09,2016
Nov 09,2016
0
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I chose Hills Residential because they had successfully sold other properties in my area, so I felt confident they could do the same for me. The whole process was clearly explained from the initial meeting to discuss a valuation right through to completing on the ...
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Comment on agent fees
Reasonable
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Nov 08,2016
Nov 08,2016
0
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this helpful
this helpful
I was very happy and satisfied with Jack
He was very helpful and informative with assisting my property purchase.
Thanks Jake!...
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Comment on agent fees
good
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Oct 31,2016
Oct 31,2016
0
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Hills have been fantastic from the start to the finish of our sale. All the staff are extremely professional. We were kept informed at all times regarding prospective purchasers. We never once had to wait for calls back if we contacted the office as there ...
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Comment on agent fees
I think the fees are fair and reasonable. The team work extremely hard and they get results.
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Oct 03,2016
Oct 03,2016
0
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Excellent professional service throughout - quick sale obtained and pro-active work from agent when there were issues which might have led to sale falling through.
Very happy with the service I had from Hills...
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Sep 20,2016
Sep 20,2016
0
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I was initially interested in Hills Residential because they were local agents with a good website and excellent reviews.
Upon meeting them the first impressions were great. Jack was enthusiastic, very positive whilst still being realistic, and he knew his market well. (very different to ...
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Comment on agent fees
You can pay less but their fees are not high. The service they provide is terrific and I feel they fully justified their fee.
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Sep 15,2016
Sep 15,2016
0
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We have recently purchased our new home through Hills Residential based in Eccles Manchester.
We would like to start this review with a special mention of the agent who dealt with our purchase. The agents name was Charlotte Park.
WOW what can I say about ...
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Comment on agent fees
Good
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Aug 18,2016
Aug 18,2016
0
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Jack has truly gone well above his expected duty in order to progress the sale of our property. He has always been available on the phone and via email to answer any questions and give us his advice, opinion and reassurance.
His efforts have probably ...
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Comment on agent fees
Very happy with the fees particular considering the service we have had.
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Aug 16,2016
Aug 16,2016
0
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Excellent service from start to finish. Charlotte ensured that anything outstanding was chased and sorted quickly. Would definitely recommend Charlotte and Hills to others....
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Comment on agent fees
Very competitive.
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Yes
Aug 11,2016
Aug 11,2016
1
people found
this helpful
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We've just completed on our house sale with Hills and I must say they've been fab from start to finish. They've always listened and responded to our needs re viewing tines etc and were very unintrusive. Even so we still had regular contact to make ...
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Comment on agent fees
Perfectly reasonable
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Yes
Aug 09,2016
Aug 09,2016
0
people found
this helpful
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Jack and Abigail were brilliant to deal with, very professional and helpful, great support during a stressful time. Hills did what they said they'd do, generated lots of interest in our property and it was sold very quickly, thank you....
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Comment on agent fees
OK we could have paid less elsewhere but perhaps you get what you pay for and certainly can't complain about how our sale was handled.
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Aug 03,2016
Aug 03,2016
0
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Hills Residential was one of 2 agents that came to view the property when we were ready to sell and within minutes I felt to confident with the service that was being offered by Chris. Pictures were taken at the initial valuation as per my request ...
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Comment on agent fees
Good
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Yes
Jul 14,2016
Jul 14,2016
0
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I purchased my new property through Hills. I found their service to be of the highest standard, highly communicative and responsive. I would recommend them as an estate agent for others in the market....
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N/A
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Jul 08,2016
Jul 08,2016
0
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I just sold my house with these guys and from day 1 they were fantastic especially jack osullivan. Previously my house had been on the market for over 6 months with 2 different estate agents -with not one single offer so I moved to hills as a recommendation ...
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Comment on agent fees
Good there was a promotion on if they didn't sell my house within 8 weeks they'd do it for free. And even after the 8 weeks they still had lots of viewers for my property . And they managed to sell it for me .
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Jul 05,2016
Jul 05,2016
0
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Very professional company, helped me and my wife understand everything we needed to and in a very timely manner. We were first time buyers and Abi made the process very easy throughout the whole duration. She was very polite, courteous and a real pleasure to ...
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Jun 13,2016
Jun 13,2016
1
people found
this helpful
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Just sold my father's house and catalina and her team were outstanding and very informative with keeping me up to date with the sale.
Catalina was a pleasure to talk to and very professional.
Thanks catalina for all your help and cheerfulness....
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Comment on agent fees
Slightly too high with this now competitive market.
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May 05,2016
May 05,2016
0
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Selling a house isn't one of the easiest things to do but WOW Hills Resedential have been amazing from start to finish and made the whole process run perfectly for us !!
Charlotte has to be the best for me she has kept me informed step ...
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Comment on agent fees
Very fair for the service you will receive
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Apr 18,2016
Apr 18,2016
1
people found
this helpful
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They will not be getting my custom!
I obtained a valuation of my father's house for probate purposes following his death.
Hills were instructed not to contact me until my father's funeral and probate were sorted out. To date I've received two hassle telephone calls ...
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N/A
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Apr 15,2016
Apr 15,2016
0
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Fantastic service, very helpful and professional. Always prompt replying to emails etc. Was a pleasure to do business with. Always pleasant and friendly, kept up-to-date on sale progression....
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Comment on agent fees
reasonable rates
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Yes
Apr 12,2016
Apr 12,2016
0
people found
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Outstanding customer service from start to finish, exceeded all
my expectations.
Completion took place in less than 8 weeks against a very tight deadline due to the hard work and efficiency of Charlotte Park.
Phone calls & emails always responded to promptly....
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Comment on agent fees
Not Applicable
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Apr 11,2016
Apr 11,2016
0
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Excellent service and good communication all round. Thanks a million. Charlotte managed to keep us sane throughout the whole process....
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Comment on agent fees
Fair
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Apr 11,2016
Apr 11,2016
0
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Everyone at Hills Residential were friendly and professional, they could not be more helpful. They made the whole process of selling our house so easy and stress free.
From the initial telephone call right through to house sale it took less than a week....
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Comment on agent fees
The fees were less than we expected.
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Apr 04,2016
Apr 04,2016
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I would highly recommend Hills Residential.They were supportive all the way through which meant a lot as I was a first time buyer.
They emailed or phoned me at every stage to keep me updated which made the process a lot simpler....
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Comment on agent fees
I think the fees were fair for the service provided
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Mar 29,2016
Mar 29,2016
0
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Really helpful and professional, hand over was convenient so I didn't have to miss work. Business has a good feel to it and they help when needed. Would recommend to anyone....
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Comment on agent fees
Fees are part of the process and I don't mind paying for good service. Wasn't expensive good value for money.
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Mar 16,2016
Mar 16,2016
0
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Hills Residential was one of the first estate agents I viewed properties with during my property search and from start to finish their customer service stood out by miles when compared to other estate agents I used.
Abi in particular was so patient as I ...
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Comment on agent fees
Good and in line with other estate agents in the area.
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Ryan
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
