By : 'Elaine' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : LE13
30 Jan 2019
People found this helpful0
The same thing happened to me as it did to Jon. I feel so strongly that I shall put a note through the vendors' door about the service that they are not getting. I shall never use these estate agents and I shall spread the... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 30th Jan 2019
The same thing happened to me as it did to Jon. I feel so strongly that I shall put a note through the vendors' door about the service that they are not getting. I shall never use these estate agents and I shall spread the word.
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Refused my request to view a ...
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1 Star Review
By : 'Jon' Services : Sales( Prospective Vendor/Buyer ) Sold price : £240000 Would you recommend ? : No Postcode : LE13
11 Jan 2019
People found this helpful5
I telephoned the Melton Mowbray branch of HM to enquire about viewing a property only to be told that unless I agreed for them to build a profile of me and my personal data they would not be able to process the request â surely at this stage they would only need my name and contact details.
I... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 11th Jan 2019
I telephoned the Melton Mowbray branch of HM to enquire about viewing a property only to be told that unless I agreed for them to build a profile of me and my personal data they would not be able to process the request â surely at this stage they would only need my name and contact details. I find this totally unacceptable and I'm appalled i cannot view the property, i was very keen and in a good position to make an offer. Its their customers loss! I referred to their privacy policy - it breaches my rights to withhold certain parts of my personnel data.
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Very happy with the service ...
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5 Star Review
By : 'Pilot' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : LE13
21 Oct 2017
People found this helpful0
Very happy with the service we received from Harrison Murray when we instructed them to sell. They found our buyer by matching our details with buyer's requirements before our property was even advertised. We were under pressure to complete subsequent purchase in a short time scale and they... Read Full Review
Comments on Agent Fees
Average fees charged - similar to other agents in the area.
Services : Sales( As a Vendor )Date: 20th Oct 2017
Very happy with the service we received from Harrison Murray when we instructed them to sell. They found our buyer by matching our details with buyer's requirements before our property was even advertised. We were under pressure to complete subsequent purchase in a short time scale and they did all they could to help us achieve that. The service could not have been better and we would have no hesitation in instructing Mike Ford and his team again.
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I feel i should write about ...
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1 Star Review
By : 'The' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : LE13
19 Nov 2016
People found this helpful6
I feel i should write about my experience with Harrison Murray, 4 years ago i tried to sell my house with them. I had no interest at all with the �115,000 price they valued at, it turned out to be at least �7000 over the odds, i had to ring them and make them drop the price. I finally sold at... Read Full Review
Comments on Agent Fees
I cant comment currently, but previously it was very high
Services : Sales( Prospective Vendor/Buyer )Date: 19th Nov 2016
I feel i should write about my experience with Harrison Murray, 4 years ago i tried to sell my house with them. I had no interest at all with the �115,000 price they valued at, it turned out to be at least �7000 over the odds, i had to ring them and make them drop the price. I finally sold at �104,000 then i had hold ups with my mortgage, i got nothing but hassle off HM saying the buyer needs this and that, the buyer's getting impatient etc, yet it's the seller who pays the fees. Now to the present, HM have been into my father's house (deceased) to value it because apparently the executor asked them to, even though probate has been sorted and the house actually sold, so the only authority is my sister and I, sole beneficiaries, and they havent' asked permission from either of us, I'm only assuming they got in as there is a worker in the house at the moment. This is by the by, the real joke is they valued at about �20,000 over the odds. A great hook to let them sell your property if you didn't know any better.
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We had endless problems with this agent. Would not recommend. Physically drained me and my partner. The other agents were alot more professional. Staff attitudes need addressing in this company...
Totally feel sick and ...
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1 Star Review
Sandra
By : 'h' Services : Sales( As a Vendor ) Sold price : £120000 Would you recommend ? : No Postcode : LE13
24 Jun 2015
People found this helpful6
Totally feel sick and physically drained from how rude they are.
During the Sale of my flat Sandra argued with me saying I'm biting of my nose to spite my face if I didnt accept the low offer the buyer had offered. At this point I pointed out that she was being rude to me on the phone. I asked to... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Jun 2015
Totally feel sick and physically drained from how rude they are. During the Sale of my flat Sandra argued with me saying I'm biting of my nose to spite my face if I didnt accept the low offer the buyer had offered. At this point I pointed out that she was being rude to me on the phone. I asked to speak to the manager mike ford who never called me. Then when me and my partner went to see the mortgage advisor which is in the Harrison and Murray branch , we could loudly hear the staff in the staff room swearing about how much they hated someone. At that point the mortgage advisor excused himself and asked them to be quiet, my partner said to the mortgage man 'i hope that wash about you' which the mortgage man replied its unprofessional. I then was left a four minute answerphone message from Sandra beesleys work mobile, where it had obviously dialed out in her pocket while she spoke badly about another client. Then I rang harrison and Murray to ask a few questions about my Sale and had attitude on the phone from another member of staff Julie. I said to her I know we may ring up and ask questions alot but its only because we lack knowledge on the sale but there is no need for rude attitudes and huffing on the phone and then again asked if i could speak to mike. She Sai she would raise it with mike in Monday mornings meeting. Mike called me leaving me two answerphone messages. Emphasising the word complaint and telling me this is the First time the Melton Mowbray branch have ever recieved a complaint. I later took a call from mike. He said he had listened to the staffs opinions on I all and he stated that he didnt want to talk about what's been going on as he Said 'im the issue' he also said that he believes his staff and that I'm the one with the problems and thats because of how I am and that I wont listen. I then told him I wanted to speak to him as i myself run my own business and know complaints procedures. Mike then raised his voice and refused to take anything on board I had to say. He Said he refused to speak to someone like me and that he was terminating the call. This shocked me as he was down to earth and realed us in to use him as an estate agent quite well. I realised he was just as fake as people had told me he was and he shouted at me and pushed me around on the phone because he was just as much of a bully as his staff where. I dont feel hanging up the phone on a customer is right . Nor is shouting at them. I kept calm throughout the call. Although I felt upset and dis heartened by how unprofessional Harrison and Murray deal with customers. Criticism should be taken on board and dealt with properly. I was told to go to head office but I doubt any complaints would reach head office .
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