97% lettings valuation accuracy
98% lettings fee satisfaction
As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you ...
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As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you receive a service that far outweighs the offerings from other letting agents.
Latest Reviews
Featured Review
a
reviewed by 'Richard Nayler'
23rd Dec 2024
reviewed by 'Alicja Berganska'
18th Dec 2024
reviewed by 'Judith'
13th Dec 2024
reviewed by 'YK'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 183 | 7 | 321 | 17 | 15 | 2 | 6 | 1 | 15 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
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Apr 14,2019
Apr 14,2019
1
people found
this helpful
this helpful
Letting my property through Hannells could not have been easier or any more stress free. Communication from Leanna was spot on and my property was let within a week of being on the market....
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Comment on agent fees
Good.
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Apr 11,2019
Apr 11,2019
1
people found
this helpful
this helpful
Excellent care from start to finish. I met Heather on my initial viewing of the property, she was very professional and polite. After I made my application I dealt with Leanna, who was very friendly and kept me informed of progress all the way through ...
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Comment on agent fees
Fees are quite good, no hidden costs unlike some "leading" companies that charge individual fees for every minutiae.
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Apr 09,2019
Apr 09,2019
1
people found
this helpful
this helpful
Holly goes out of her way to ensure the best service is provided to me as a landlord, which gives me peace of mind....
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Apr 08,2019
Apr 08,2019
1
people found
this helpful
this helpful
We thought the service from Hannells was fantastic. Explained the process very well, ensured we understood at each step of the way as to what we needed to do and as always were professional and friendly. Will highly recommend to others....
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N/A
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“Professional, courteous and polite from day 1. All queries answered - put me at ease....”
Apr 07,2019
Apr 07,2019
3
people found
this helpful
this helpful
Heather was great and most flexible with her time. A lady came to take photos for the inventory .. she too was lovely. Leanne was with me every step of the way and I know that she will take care of my property. I would most ...
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Comment on agent fees
Reasonable - just do not like the VAT charges!!
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Apr 07,2019
Apr 07,2019
2
people found
this helpful
this helpful
I have had a very positive experience from the initial meeting to the final stages of the letting process, being kept informed fully at every stage. I have only been able to nominate 2 people and I would like to add Leanna who added to making ...
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Comment on agent fees
The fees are in line with the average agent
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Apr 07,2019
Apr 07,2019
3
people found
this helpful
this helpful
We just wanted to say how pleased we have been with the service provided by both Heather and Leanna in helping us find great new tenants for our property. Great service and everything completed and supplied on time....
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Comment on agent fees
Good value for money for the service provided.
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Apr 06,2019
Apr 06,2019
3
people found
this helpful
this helpful
We were extremely impressed with all at Hannells. Their service was both professional and efficient and we would not hesitate to recommend them to anyone....
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Comment on agent fees
Pricey, but you get what you pay for.
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Apr 04,2019
Apr 04,2019
15
people found
this helpful
this helpful
As a landlord,I cannot fault the prompt professional service received from Heather.
From receiving keys to a property -photos-advertising-viewing and a tennant accepting only an amazing 4days.........that's outstanding-many thanks !!!!...
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Comment on agent fees
Every penny spent on Hannells fees is a penny very well spent.
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Apr 01,2019
Apr 01,2019
3
people found
this helpful
this helpful
This is the first time that i am using Hanells for letting. Only been couple of months , but i can certainly recommend as they have given good service and kept me in loop with all the way to the key hand over . Hope they ll ...
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Comment on agent fees
Not competive enough. Certainly can find cheaper
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Jun 12, 2019
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Thank you for your kind words. We are all so pleased here at Hannells you have had such a fantastic experience. Kind Regards Hollie and the rest of the team at Lettings. ...
Mar 26,2019
Mar 26,2019
13
people found
this helpful
this helpful
Responsive in assisting with problems and happy to help. Vicky has always remained professional and updates us regularly without having to chase. Letting with Hannells is easy and the process has been great....
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Comment on agent fees
The fees were fine. Affordable
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Mar 26,2019
Mar 26,2019
2
people found
this helpful
this helpful
Hannells have been brilliant. I had a specific set of circumstances like location, rent amount & they type of house I was looking for. I was also in a rush. The ladies at Hannells (not being sexist #metoo) were great & supported me throughout the process, not ...
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Comment on agent fees
Hannells seem on par with the norm.
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Mar 22,2019
Mar 22,2019
13
people found
this helpful
this helpful
Just a comment to say I always find Vicky & Jenna extremely helpful, pro-active and responsive in my dealings with them. Generally as a landlord I'm very satisfied with the service that Hannells provide....
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Mar 17,2019
Mar 17,2019
2
people found
this helpful
this helpful
When looking for a new home to rent Heather was very professional and helpful, going out of her was to find suitable properties. rnrnLeanna was very professional when answering queries, always responding quickly. rnrnAll in all a very professional and smooth experience, many thanks....
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Comment on agent fees
As expected
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Mar 13,2019
Mar 13,2019
1
people found
this helpful
this helpful
Vicky has been very professional liaising between ourselves and our tenants.
Nothing is too much trouble, and you will always receive a response to a query same day....
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Comment on agent fees
Good
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Yes
Mar 11,2019
Mar 11,2019
2
people found
this helpful
this helpful
From start to finish both Eliza and Leanna were very helpful, positive and timely with the correspondence. The communication was clear and the whole experience was great! Thank you...
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Mar 08,2019
Mar 08,2019
2
people found
this helpful
this helpful
We have had excellent service from the whole lettings team, from first meeting with Heather and great efforts by Eliza and Leanna to get the property successfully let. Everything we dealt with was very helpful...
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Comment on agent fees
Reasonable
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Yes
Mar 08,2019
Mar 08,2019
2
people found
this helpful
this helpful
We have had excellent service from the whole lettings team, from first meeting with Heather and great efforts by Eliza and Leanna to get the property successfully let. Everything we dealt with was very helpful...
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Comment on agent fees
Reasonable
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Yes
Mar 08,2019
Mar 08,2019
2
people found
this helpful
this helpful
Hannells now manage two rental properties for me and on both occasions I've been very impressed with their friendly and professional approach. I found it hard to rate the best members of staff as they have all done such a good job! I have appreciated ...
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Comment on agent fees
Agents fees were very competitive but the recent increase is a little disappointing.
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Mar 04,2019
Mar 04,2019
1
people found
this helpful
this helpful
very pleased with Hollie Clayton and Eliza Tudgay . They managed to find a tenant for our apartment in 2 days which is amazing . I was kept updated through out and am very pleased with the service....
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Comment on agent fees
not the cheapest but very good service.
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Mar 29, 2019
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Thank you for your lovely review Grahame. We are so pleased here at Hannells Lettings we let your property within 48 hours! Please do let us know if you need anything else. Kind Regards Hollie and the team at Hannells Lettings. ...
“All the staff I have dealt with have been so friendly and kind and have made my house move stress free...”
Feb 26,2019
Feb 26,2019
2
people found
this helpful
this helpful
Great Letting agent made my house move stress free all so friendly and kind and keep in touch every step...
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Comment on agent fees
Good
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Feb 25,2019
Feb 25,2019
1
people found
this helpful
this helpful
Found all the Hannells staff extremely helpful & professional especially Eliza Tudgay & Leanna Holmes. Nothing was too much trouble & both were really pleasant & helpful as renting was a new experience for me....
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Comment on agent fees
Fair fees as far as I could tell when comparing with other agents.
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Feb 22,2019
Feb 22,2019
1
people found
this helpful
this helpful
Friendly and helpful team
Did their best to keep me informed throughout the process. Connected me to other relevant companies, eg safe and secure and homeshift to make move easier...
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Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
I've used Hannells prior to this move and always received great customer service. However this time I feel like they helped out a lot more, they were so friendly and smiley every time we saw them. We did have a few issues with finding a ...
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Comment on agent fees
Good, they are reasonably priced and they take the fees all in one go making it easier for moving in day.
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Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
Leanna is an excellent member of staff who works hard at managing our property. Always helpful and gets good results. We were really happy how quickly she sorted new tenants for our property.
Jenna is also excellent. She is always on the ball.
Eliza is ...
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Comment on agent fees
Good. Pleased with the service given.
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Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
Throughout the process I dealt with a number of different people all of who were helpful, professional and friendly, I was happy with the service I received. The only slight issue I had was that I dealt with so many different people, but that said ...
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Comment on agent fees
Ok
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Yes
“My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us into our new home....”
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us.
They were efficient, professional and we left their office confidently knowing our move was in great hands. Thank you....
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Comment on agent fees
Reasonable.
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Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
110% stress free with the way things have gone from start to finish
Made the whole process of becoming a new tenant easy
Always had time to answer all your questions...
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Comment on agent fees
Good
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Yes
Feb 07,2019
Feb 07,2019
1
people found
this helpful
this helpful
From the moment I made the appointment to view the property, the service I have received cannot be faulted. Eliza showed me around the house and was very friendly. She even let us back in to double check something we'd forgotten to check for (This ...
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Comment on agent fees
I think the fees seem to be in line with other Agent's
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Feb 02,2019
Feb 02,2019
1
people found
this helpful
this helpful
I have sent this e-mail to show how grateful I am for the help and service I received from your staff. Eliza showed me around a couple of properties and did the handover at the chosen property, Heather showed me around the chosen property, the ...
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Leanna Holmes
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Chloe
Mya
Emma
Jenna Dolman
(29)
Vicky Jones
(22)
Kerrie
Codie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:38 PM 02/10/2024 by allAgents
Awards won by Hannells, Derby DE73 6TB
-
2024
Best Letting Agent in Derby
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2024
Best Letting Agent in DE73
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2024
Best Letting Agent in Midlands
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2023
Best Letting Agent in Derby
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2023
Best Letting Agent in DE73
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2022
Best Letting Agent in DE73
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2022
Best Letting Agent in Derby
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2024
Best Estate Agent in DE73
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2023
Best Estate Agent in DE73
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2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
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2023
Best Letting Agent in Midlands
