100% lettings valuation accuracy
84% lettings fee satisfaction
When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would ...
show more
When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standard for the industry to follow. Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never rested on our laurels and continue to introduce new ideas and innovative practices. Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie. Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?
Latest Reviews
12th Sep 2019
reviewed by 'Peter'
1st Aug 2016
reviewed by 'Olayemi'
3rd Mar 2016
reviewed by 'MK'
18th Jan 2016
reviewed by 'Tom'
Opening Hours
Address
Gibbs Gillespie
Chapel Lane Chambers, 1 Chapel Lane,
Pinner
Middlesex
HA5 1AA
020 8866 7866
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 84% | £825 | £2,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 3 | 22 | 4 | 1 | 0 | 0 | 0 | 9 | 0 |
Areas covered
- HA5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 15,2015
Jun 15,2015
0
people found
this helpful
this helpful
Shavonne dealt with any enquiries regarding our property in a polite and efficient manner. We felt reassured leaving her to manage the property knowing it was in safe hands. We were only contacted when important decisions regarding changes to the property were requested by the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15, 2015
View all comments
(1)
Dear Nigel,
Thank you for taking the time to write a review, Shavonne works so hard to provide our landlords with a first class service so we are delighted to hear that she has been of service to you,
We are very proud to have Shavonne represent Gibbs Gillespie,
We look forward to providing you with continued good service,
Best regards
Kelly ...
May 21,2015
May 21,2015
0
people found
this helpful
this helpful
As a landlord that isn't currently living in the UK, it was important to have someone like Tara that could deal with issues promptly while keeping me in the loop. I wouldn't hesitate to use Gibbs Gillespie again....
read full review
read full review
Was this helpful?
Yes
Yes
May 22, 2015
View all comments
(1)
Dear B,
Thank you for taking the time to write a review, at Gibbs Gillespie we understand the level of trust needed to manage a property and we are delighted to hear to we are being of service to you,
We are very proud to have Tara represent our Property Management Team,
We look forward to providing you with continued good service,
Best regards
Kelly ...
Apr 23,2015
Apr 23,2015
1
people found
this helpful
this helpful
My husband did the viewing so I cannot comment on that. Once the tenancy started I was astonished as to the lack of response to emails and calls regarding quite an urgent matter. Sorry to say, it has been very frustrating so far....
read full review
read full review
What agent could do to change your mind?
Please be courteous and at least respond to emails and return calls without having to be chased.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 20,2015
Apr 20,2015
0
people found
this helpful
this helpful
Ben met with me at the agreed appointment on time and was friendly, courteous and informative. We viewed the property and he was able to swiftly identify the potential rental and possible demand. He was the third agent I had spoken with but he very ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 21, 2015
View all comments
(1)
Dear David,
Thank you for taking the time to write a review, Ben is a very experienced and hard-working agent and really works hard to ensure that our landlords receive an excellent service,
We are very proud to have him represent Gibbs Gillespie and we look forward to providing you with continued good service,
Best regards
Kelly ...
Apr 16,2015
Apr 16,2015
1
people found
this helpful
this helpful
My property was let and managed by this agent for two tenancies, the management side of this company did not do the job at all. They did every thing to make money but by manipulating the situation. They would ask me to clean the property ...
read full review
read full review
What agent could do to change your mind?
They could have cooperated better, said sorry for the mistakes and showed genuine interest in solving the issues! The mentioned issues are still outstanding and the agent is yet to respond. We are to take this the small claims if they do not respond.Attached Filesnbsp;
Comment on agent fees
We feel that for the work that they did and the way the property was managed, they should not have charged any thing for managing the property as they in effect did not manage it at all or I'll managed it big time!
Was this helpful?
Yes
Yes
Feb 24,2015
Feb 24,2015
5
people found
this helpful
this helpful
Gibbs Gillespie and Kerry of the Northwood branch were mostly helpful, up until it came to leaving the property, upon which it became clear that Gibbs Gillespie will go to great lengths to keep your deposit.
Many people won't fight when faced with claims of ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25, 2015
View all comments
(1)
Dear Becca,
Thank you for taking the time to write a review,
We are saddened to hear your comments and understand sometimes Tenants do not agree with charges proposed to their deposits. In this particular case Gibbs Gillespie were acting on the Landlords instructions with the support of the third party report.
The discrepancy arose over the invoice for new carpets being submitted detailing different rooms to what you explained to being replaced, you were asked to get the invoice changed or ob ...
Feb 05,2015
Feb 05,2015
0
people found
this helpful
this helpful
From start to finish, Gibbs Gillespie offered us outstanding service when we moved to our new rental flat in January. Chris was fantastic at showing us the new place at the first viewing, and was able to answer any questions we had about the property. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05, 2015
View all comments
(1)
Dear L Leigh,
Thank you for taking the time to write a review. Chris & Matthew are extremely hard-working letting agents and we are delighted to hear that they have been of service to you!
As letting agent we try to provide an all round service for our tenants, we are proud to have Chris & Matthew represent Gibbs Gillespie.
I will be certain to pass on your kind comments to the team and we look forward to dealing with you in the future,
Best regards
Kelly ...
Jan 29,2015
Jan 29,2015
0
people found
this helpful
this helpful
Ben and Chris were both very helpful and very communicative. I have no objection in dealing with them in the future or recommend Gibbs to others....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29, 2015
View all comments
(1)
Dear Jason,
Thank you for taking the time to write a review, Ben and Chris are extremely professional and hard working agents and we are proud to have them represent Gibbs Gillespie.
I will be certain to pass on your kind comments to Ben and Chris and we look forward to dealing with you in the future,
Best regards,
Kelly ...
Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
The first person I spoke to was Jenna who organised the viewing.
The day before the viewing Jenna then informed me that her colleague Reena would be showing us property.
Reena was very helpful and answered a lot of our questions. As we were adamant ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22, 2014
View all comments
(1)
Dear Aine,
Thank you for taking the time to write a review, Matthew, Reena and Jenna work so hard to provide an excellent service so we are delighted to hear that we have been of service to you,
I will pass on your kind comments to the team and we look forward to dealing with you in the future,
Many thanks
Kelly ...
Dec 15,2014
Dec 15,2014
0
people found
this helpful
this helpful
Shavonne is the best Property Manager I had the opportunity to deal with so far (out of 3 previous PMs I came across). She provided an excellent customer service and a thorough, honest approach. Shavonne was always dedicated to keep me informed responding to emails promptly ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16, 2014
View all comments
(1)
Dear Michal,
Thank you for taking the time to write a review, Shavonne is an extremely hard-working and professional Property Manager and we are so proud to have her represent Gibbs Gillespie, especially when we receive feedback like yours!
Natalie is also another agent that we are extremely proud of, always willing to go that extra mile and help with any queries,
I will be certain to pass on your kind comments to Natalie & Shavonne and we look forward to providing you with continued good ser ...
Nov 17,2014
Nov 17,2014
0
people found
this helpful
this helpful
We had a problem with a boiler in our flat. We asked for quotes then chose not to go with them then found someone else to do the work. Not before we asked Charlotte to investigate different types of boiler. It took us a while ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17, 2014
View all comments
(1)
Dear Charlotte,
Thank you for taking the time to write a review. Charlotte and the rest of our Property Management Team work so hard to give our landlords and tenants a positive and stress free experience so we are delighted to hear that Charlotte has done this for you,
I will be sure to pass your kind comments to Charlotte and we look forward to dealing with you in the future,
Kind regards,
Kelly ...
Nov 14,2014
Nov 14,2014
0
people found
this helpful
this helpful
My property has been under management with Gibbs Gillespie for approx. 20yrs and so far I have no complaints with their level of service. This was most recently exhibited by the speed of response and overall quality of property management demonstrated by Tara Cooney in ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17, 2014
View all comments
(1)
Dear Adrian,
Thank you for taking the time to write a review, Tara, and the rest of our Property Management Team work so hard to provide our Managed Landlords and tenants with a superior customer service so we are delighted to hear that we have been of service to you!
I will be sure to pass on your kind comments to Tara and we look forward to continuing to manage your property,
Kind regards,
Kelly ...
Sep 30,2014
Sep 30,2014
0
people found
this helpful
this helpful
I would like to say a big Thank You to Shavonne Mcleod (Assistant Property Manager- Pinner) for going that extra mile in providing customer service. I was very impressed with her prompt responses to email queries and each time coming back with a positive outcome. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30, 2014
View all comments
(1)
Dear Gauri,
Thank you for taking the time to write a review. Shavonne is an extremely hard-working property manager, always willing to go that extra mile for our tenants and landlords and we very proud to have her representing Gibbs Gillespie.
I will be certain to pass your kind comments onto her,
Kind regards,
Kelly ...
Aug 08,2014
Aug 08,2014
0
people found
this helpful
this helpful
We recently had an issue at our property on a very stormy weekend - and Shavonne did a really nice job of arranging for contractors at short notice, keeping the tenants calm and letting us know immediately and keeping us in the loop on progress. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08, 2014
View all comments
(1)
Dear Mark,
Thank you for taking the time to write a review. Bad weather can be a Property Managers nightmare - however at Gibbs Gillespie our property managers have the experience and expert knowledge to deal with storm damage with the minimum of fuss. We are so pleased that Shavonne was able to arrange repairs and keep your tenants calm, we are very proud of her!
We look forward to providing you with continued good service,
Kind regards,
Kelly ...
Jul 25,2014
Jul 25,2014
0
people found
this helpful
this helpful
Nikki Martin is brilliant!
The electric cooker in the property was faulty. Contacted Nikki via email yesterday at 2:03pm.
Nikki responded at 2:07pm, saying an electrician had been deployed. By 5pm, electrician had
sorted out my cooker.
She is an absolute gem!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28, 2014
View all comments
(1)
Dear Taiwo,
Thank you for taking the time to write a review. Nikki is the Head of Property Management and with the support of her team, works extremely hard to ensure our tenants needs are looked after.
She is an asset to Gibbs Gillespie and I will pass your kind comments onto her,
We look forward to providing you with continued good service,
Kind regards
Kelly ...
Jul 22,2014
Jul 22,2014
1
people found
this helpful
this helpful
I would not recommend Gibbs Gillespie as a letting agent.
Myself and my husband had been exemplary tenants in a 3 bedroom house in Hillingdon that we had rented for 4 years. We were given 2 months notice by the landlord to move out of the property. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 25, 2014
View all comments
(2)
Dear Kelly,
Thanks for your response.
Unfortunately we have not been able to report our concerns to you before as on your website it seems that complaints are forwarded to Nicola, the property manager. As our complaints are concerning Nicola it would not have been appropriate to raise our concerns with her.
I'm still not clear as to why you use a third party company for check in and out. I'm afraid there were a number of discrepancies on these two inventories. My husband raised these with Nic ...
Jul 21,2014
Jul 21,2014
0
people found
this helpful
this helpful
I have been renting a property via Gibbs Gillespie & have had Nikki as our Property Manager who has been such a support to us. Renting was a very daunting experience for us especially with an Agent when you hear these horror stories, Nikki however was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22, 2014
View all comments
(1)
Dear Jessica,
Thank you for taking the time to write a review, Nikki is the Head of our Property Management department and is an outstanding property manager.
Our Property Management team work so hard to provide excellent service and I will be sure to pass your kind comments onto Nikki,
We look forward to providing you with excellent service again sometime in the future,
Kind regards
Kelly ...
Jul 18,2014
Jul 18,2014
0
people found
this helpful
this helpful
Many thanks to Tara C. for beeing flexible and organizing our move-out as smooth as possible. Very professional and excellent support! Kenneth Z....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22, 2014
View all comments
(1)
Dear Kenneth,
Thank you for taking the time write a review, Tara and our Property Management team work so hard to provide an efficient service for our tenants and landlords so it is pleasing to receive such high praise,
Tara is an excellent property manager and will be certain to pass on your kind comments to her,
We look forward to providing you excellent service again the future,
Kind regards,
Kelly ...
Jul 18,2014
Jul 18,2014
1
people found
this helpful
this helpful
I have been dealing with Chloe for letting out my property and I have to say, that she is very efficient, polite & courteous and certainly acts in my best interests as a Landlord. I wish more agents were like her!
Well done Chloe - a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22, 2014
View all comments
(1)
Dear Ian,
Thank you for taking the time to write a review, Chloe, and our Tenancy Management team work so hard to provide an efficient service for our landlords and tenants alike so it is pleasing to receive such glowing praise.
Chloe is certainly an asset to Gibbs Gillespie and I will be certain to pass your kind comments onto her,
Kind regards,
Kelly ...
Jul 15,2014
Jul 15,2014
0
people found
this helpful
this helpful
I'm really pleased with the help we get from Shavonne at Gibbs. She is our first point of contact there and very approachable. Responsive and also helping to deal with our queries in a timely manner. I can't be happier with the service that is ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2014
View all comments
(1)
Dear Mrs Pawar,
Thank you for taking the time to write a review. Shavonne, and the rest of our Property Management team are extremely dedicated and hardworking! Shavonne really is an asset to Gibbs Gillespie and we very proud of her here! I will be certain to pass on your kind comments to her,
We look forward to providing you continued excellent service,
Kind regards,
Kelly ...
Jul 12,2014
Jul 12,2014
0
people found
this helpful
this helpful
Thank you Shavonne for the wonderful service you offer. I particularly appreciate your professionalism in trying to solve the issue in hand and keeping the lines of communication open. You have been very pleasant to deal with and I look forward to your continued support....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14, 2014
View all comments
(1)
Dear Raj,
Thank you for taking the time to write a review. Shavonne, and the rest of our Property Management team work so hard to ensure that our tenants and landlords are expertly looked after, so your kind words are extremely gratifying.
We look forward to providing you with continued excellent service,
Kind regards
Kelly ...
Jul 11,2014
Jul 11,2014
0
people found
this helpful
this helpful
I have dealt with Kerri over the past few weeks helping us with a tenant. I must say in her dealings she has been nothing less then excellent in all levels of service. She will be the main reason for renewing our tenancy with Gibbs....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11, 2014
View all comments
(1)
Dear DC1, thank you for taking the time to write a review,
Our lettings accounts team work hard to give landlords & tenants an excellent service, as they are not always in the front office, they don't always get the credit they deserve, so I will be certain to pass your kind comments onto Kerri!
We look forward to providing you with continued excellent service,
Kind regards
Kelly ...
Jul 03,2014
Jul 03,2014
0
people found
this helpful
this helpful
I told Nicola (Nikki) Martin, who is in charge of property rental management, that I was so pleased with her performance, that I wanted to write a good review. She has been managing the rental of my property to 3 students, and I was very pleased ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03, 2014
View all comments
(1)
Dear Juliet,
Thank you for taking the time to write a review, Nikki is a hard-working and dedicated Property Manager and is an asset to Gibbs Gillespie. We are very proud of her and I will be certain to pass your kind comments onto her,
We look forward to providing you with continued excellent service,
Kind regards,
Kelly ...
Jun 06,2014
Jun 06,2014
0
people found
this helpful
this helpful
Nikki is one of the most reliable contacts I deal with at Gibbs Gillespie. Her customer service is A class and her love for the job shines through in everything. Her advice and support are invaluable when it comes to the management of my House ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06, 2014
View all comments
(1)
Dear Geoff, thank you for taking the time to write a review,
Nikki is Head of our Property Management department and is continually providing excellent service to our managed landlords and her colleagues. Nikki certainly is an asset to Gibbs Gillespie and we are very proud of her,
I will be certain to pass your kind comments onto her and we look forward to continuing to provide you with exceptional service,
Kind regards,
Kelly ...
May 13,2014
May 13,2014
0
people found
this helpful
this helpful
I have been using Gibbs Gillespie's service as a landlord for about five years now and the best thing about it is that I do not have to think about my property let in the UK while I work from abroad.
I am confident that ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13, 2014
View all comments
(1)
Good afternoon Jurek and thank you for taking the time to write a review.
Hayleigh is a valued member of the Property Management Team and I am pleased that you are happy with the whole lettings service you are receiving from Gibbs Gillespie.
I will be certain to pass your kind comments on and we look forward to providing you with continued excellent service,
Many thanks
Kelly ...
May 06,2014
May 06,2014
0
people found
this helpful
this helpful
Chloe, has been nothing but helpful and a real pleasure to do business with. Very prompt and professional. A delight to work with. A+ service. Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
May 06, 2014
View all comments
(1)
Dear Nicky,
Thank you for taking the time to write a review. Chloe is a valued member of Gibbs Gillespie and the Tenancy Management department and I will be certain to pass on your kind comments to her,
We would look forward to continuing to provide you with excellent service,
Many thanks
Kelly ...
Apr 29,2014
Apr 29,2014
0
people found
this helpful
this helpful
Nikki has been my point of contact at Gibbs Gillespie for 4 years or so and I have to say she has never let me down. Her knowledge and experience are priceless and the management service is worth every penny as my property is in safe ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01, 2014
View all comments
(1)
Hi Erica,
Thank you for taking the time to write a review, Nikki is a valued member of Gibbs Gillespie and in her new role as Head of Property Management, she will push the Property Management department forward. I will pass your kind comments and lovely words onto her,
We look forward to continuing to provide you with exceptional service,
Kind regards
Kelly ...
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
I have dealt with Chloe Reynolds when letting out my property. Chloe has made the whole process run smoothly, dealing with issues that have arisen, and keeping me up to date all the way through. It has been a pleasure to have had Chloe as ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24, 2014
View all comments
(1)
Dear Lorna,
Thank you for taking the time to write a review, Chloe is a valued member of Gibbs Gillespie and I will be sure to pass on your kind comments to her.
We look forward to continuing to provide you with an excellent service,
Kind regards
Kelly ...
Dec 24,2013
Dec 24,2013
0
people found
this helpful
this helpful
I am writing a review to highlight the exceptional service I have received from a Property Manager called Nicola Martin. I was a Tenant renting via the Harrow Lettings team and initially had the unfortunate luck of dealing with a lady called Rebecca Rust, who ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02, 2014
View all comments
(1)
Dear ex Harrow tenant, thank you for taking the time to write a review, Nicola is a valued member of the Property Management Team and I will forward your kind comments to her. We take every review seriously and can assure you that we are looking into your comments regarding the service provided by Rebecca.
Kind regards
Kelly ...
Nov 10,2013
Nov 10,2013
4
people found
this helpful
this helpful
I am a Landlord of a managed Property and have a lady called Rebecca Rust as my point of contact - all I can say is what a waste of time/money! I don't think I have ever had one of my emails or phone ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11, 2013
View all comments
(1)
I am very sorry to hear that you’ve been unhappy with our management service. We’d very much appreciate the opportunity to discuss this matter with you in an attempt to rectify the situation. Please would you be so kind as to contact Chris Reile on 020 8429 3597 or [email protected] when its convenient for you to do so. Many thanks and I look forward to hearing from you ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:28 AM 27/06/2017 by Jo Ryan
Best Letting Agent in Pinner 
