0% sales valuation accuracy
0% sales fee satisfaction
Fine and Country, Cheltenham is located in the heart of the Regency Spa town of Cheltenham. Charlton Kings is home to the office and from where Fine and Country has become synonymous with the successful selling of prime residential property throughout Cheltenham and the neighbouring towns and villages found within ...
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Fine and Country, Cheltenham is located in the heart of the Regency Spa town of Cheltenham. Charlton Kings is home to the office and from where Fine and Country has become synonymous with the successful selling of prime residential property throughout Cheltenham and the neighbouring towns and villages found within Gloucestershire.
Fine and Country, Cheltenham is known for its blend of creative and intelligent marketing, so ensuring that its clients' homes are presented to the largest audience. Utilising online technology, professional marketing services and over 70 years of selling experience, it ensures that your property stands out to attract the right buyer.
Within Fine and Country, Cheltenham, you will find a positive, enthusiastic and very professional team of people who have a wealth of experience in the selling of residential property throughout Gloucestershire. They understand that the buying and selling of property, whilst being extremely exciting, can also be stressful at times, so are always on hand to help and guide you. Priding themselves on exceptional customer service, integrity and honesty, they are confident that you will be delighted with the services offered during every step of the process.
With over 300 offices nationally and internationally, and primary showrooms on Mayfair’s prestigious Park Lane, Fine & Country is a stronghold of independent national and international offices that specialise in the marketing and sale of prestigious properties. Offering a premium service focused on the upper quartile of the market, its award-winning network of independent estate agencies represent luxury and character residential properties, incorporating targeted golf, waterside and equestrian divisions which suit our beautiful region perfectly.
With the combined force of Fine and Country, Cheltenham's passion and commitment this provides a solid foundation from which to build success. Powered by a sophisticated team of marketers, your property will be broadly promoted – locally, regionally, nationally and internationally – using a proven spectrum of marketing and advertising tools to target high end buyers.
Fine and Country, Cheltenham is known for its blend of creative and intelligent marketing, so ensuring that its clients' homes are presented to the largest audience. Utilising online technology, professional marketing services and over 70 years of selling experience, it ensures that your property stands out to attract the right buyer.
Within Fine and Country, Cheltenham, you will find a positive, enthusiastic and very professional team of people who have a wealth of experience in the selling of residential property throughout Gloucestershire. They understand that the buying and selling of property, whilst being extremely exciting, can also be stressful at times, so are always on hand to help and guide you. Priding themselves on exceptional customer service, integrity and honesty, they are confident that you will be delighted with the services offered during every step of the process.
With over 300 offices nationally and internationally, and primary showrooms on Mayfair’s prestigious Park Lane, Fine & Country is a stronghold of independent national and international offices that specialise in the marketing and sale of prestigious properties. Offering a premium service focused on the upper quartile of the market, its award-winning network of independent estate agencies represent luxury and character residential properties, incorporating targeted golf, waterside and equestrian divisions which suit our beautiful region perfectly.
With the combined force of Fine and Country, Cheltenham's passion and commitment this provides a solid foundation from which to build success. Powered by a sophisticated team of marketers, your property will be broadly promoted – locally, regionally, nationally and internationally – using a proven spectrum of marketing and advertising tools to target high end buyers.
Latest Reviews
Opening Hours
Address
Fine & Country
Harley House, 29 Cambray Place
Cheltenham
Gloucestershire
GL50 1JN
01242 650974
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- GL50
- GL51
- GL52
- GL53
- GL20
- GL1
- GL2
- GL3
- Gl4
- GL19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Vendor Fees
1.25%Landlord Fees
NATenant Fees
NA Last updated at 17/05/2023, 6:30 PM by Maisie LynamComplaints Procedure
In-House Complaints Procedure
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – [email protected] clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House,
1st Floor, Elstree Way,
Borehamwood,
WD6 1JH
By Email
[email protected]
By Phone
0333 321 9418
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
The Property Ombudsman (TPO)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the sales advisor that is handling your case.
If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Area Manager, Nicola Wright ([email protected])
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director whowill arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge
The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
When you have raised a complaint with The Property Ombudsman, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Last updated at 5:30 PM 17/05/2023 by Maisie Lynam
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – [email protected] clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House,
1st Floor, Elstree Way,
Borehamwood,
WD6 1JH
By Email
[email protected]
By Phone
0333 321 9418
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
The Property Ombudsman (TPO)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the sales advisor that is handling your case.
If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Area Manager, Nicola Wright ([email protected])
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director whowill arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge
The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
When you have raised a complaint with The Property Ombudsman, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
