100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
69% lettings fee satisfaction
Latest Reviews
12th Aug 2022
reviewed by 'Akanu'
23rd Jun 2022
reviewed by 'Irina'
9th Feb 2022
reviewed by 'Ross Doneghan'
12th Nov 2020
reviewed by 'Susan'
Opening Hours
Address
Dexters
1 Sheen Road
Richmond,London
Greater London
TW9 1AD
020 8288 9988, 020 8288 0828
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 60% | 69% | £1,250 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 15 | 10 | 1 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Oct 12,2016
Oct 12,2016
1
people found
this helpful
this helpful
We have just sold our property in Richmond. Working with Luke and his team at Dexter's was an absolute pleasure....
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Comment on agent fees
Fees were fair and transparent.
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Oct 13, 2016
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(1)
Hello,
I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers.
Marilyn ...
Feb 22,2016
Feb 22,2016
54
people found
this helpful
this helpful
The worst Agency I have ever dealt with - Dexters Richmond Branch.
We have only just moved into our property and if I could have legally get our deposit refunded we would not be here! The 6 weeks leading up to our lease commencement were an ...
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Comment on agent fees
Terrible
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Mar 08, 2016
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(2)
The above is a generic response they send to every bad review.
I asked to speak to the Director of the Richmond branch on several occasions during my terrible dealings with them and was not given details (only on the last day of my dealings with the brach were the Directors details provided).
It wasn't until I posted these reviews did anyone bother to contact me and all I heard were excuses. Dexters/Thamesview are absolutely, hands down, the worst agency I have ever dealt with.
AVOID! ...
Dec 12,2012
Dec 12,2012
94
people found
this helpful
this helpful
Extremely poor service. When I was about to rent a property from them they made all sorts of false promises that the property will be repaired prior to me entering (which they didn't and of course they did not bother checking either ¢â‚¬â€œ they subsequently blamed ...
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Jan 14, 2013
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Jul 31,2012
Jul 31,2012
88
people found
this helpful
this helpful
the agents were not able to answer simple questions both times. they should recommend to landlords to refurbish properties before renting. They often show the property to more than one prospective tenant at one time which doesnt allow much chance for the tenant to view.
...
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What agent could do to change your mind?
be more tenant focused rather than landlord. checks to ensure property is suitable for tenants should be made by the agent also. letting a property for an 18 month lease when it hasnt been refurbished just before the tenant moves in is not going to make a satisfied client.Attached Filesnbsp;
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Aug 09, 2012
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in TW9 
