100% sales valuation accuracy
100% sales fee satisfaction
76% lettings valuation accuracy
87% lettings fee satisfaction
Latest Reviews
7th Oct 2022
reviewed by 'RJG'
27th Jan 2022
reviewed by 'Alka'
27th Jan 2022
reviewed by 'Hanan'
8th Dec 2021
reviewed by 'Wellington'
Opening Hours
Address
Dexters
4 Wood Street
Kingston upon Thames,London
Greater London
KT1 1TG
020 8546 3555, 020 8546 3003
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £767,500 | £767,500 |
| Lettings | 76% | 87% | £850 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 3 | 31 | 6 | 3 | 0 | 2 | 1 | 2 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
May 05,2017
May 05,2017
1
people found
this helpful
this helpful
Tom has helped me while I was looking for a flat. He is polite, efficient and welcoming. He is also available to solve all unexpected complexity that can occur during the process of research or of agreement....
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May 19, 2017
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Dear Christian, thanks so much for your feedback and I know Tom will be thrilled to have been awarded 5 stars. These comments are really appreciated and thanks again for taking the time to post the review. Kind regards, Marilyn ...
May 04,2017
May 04,2017
0
people found
this helpful
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Very helpful staff. They have sorted out all the requests that we did during the process of letting. Very recommended....
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May 19, 2017
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Dear Raffaele I was delighted to read your review and I know the Kingston team will be as well. I know that they go out of their way to ensure that all our customers receive the very best service. All the very best. Kind regards, Marilyn ...
Dec 02,2016
Dec 02,2016
0
people found
this helpful
this helpful
We have been using Dexters to manage two properties in Kingston and are very pleased with the service. Our Property Manager, Paul Ford, provides an excellent service and can be relied on to handle matters promptly and professionally....
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Dec 06, 2016
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Dear Rina,
Thank you for your review about our Property Management team and Paul in particular.
We pride ourselves on delivering a five star service to all of our clients and customers and so I am pleased to read that Paul has achieved this for you.
I do hope we can continue to assist you and would liek to wish you the very best for the future.
Kind regards,
Marilyn Plews,
Head of Customer Relations ...
Nov 20,2016
Nov 20,2016
0
people found
this helpful
this helpful
Dexters have been providung tenants for me over many years. I have always found them helpful in trying to obtain the correct type of tenants to dovetail my properties. The various staff & managers continue to give their best endeavours to quickly fulfil my needs....
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Comment on agent fees
I like that Dexters deduct their fees monthly, this keeps them & I on the ball.
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Nov 30, 2016
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Dear Francis,
Thank you for your review regarding your experience with our letting team in Kingston.
I am pleased to read that we have delivered the five star service that we pride ourselves on.
I would like to take the opportunity to wish you all the best and do hope we can be of assistance in the future.
Kind regards,
Marilyn
Head of Customer Relations ...
Nov 14,2016
Nov 14,2016
39
people found
this helpful
this helpful
After paying our holding deposit and completing the tenancy agreement on Thursday 10 November, it seems like despite the agent confirming that we had secured the property, 4 days later we merely get an email stating that the landlord has decided to go with someone else, taking ...
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Comment on agent fees
Expensive for the type of service on offer
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Nov 14, 2016
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I am really sorry to hear that you have been unhappy with the service provided by our Kingston Office.
I understand that you are in direct contact with our Lettings Director, who is discussing the landlords decision with you.
I am of course very sorry that you have been disappointed in this instance due to the landlords decision.
Kind regards,
Marilyn
Head of Customer Relations ...
Aug 23,2016
Aug 23,2016
46
people found
this helpful
this helpful
I am moving from Norway to London and I planned a two-day trip to look for a flat. I booked a meeting with Dexters for the whole afternoon on my first day about a month in advance. When I arrived at the place it turned ...
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Oct 02,2015
Oct 02,2015
81
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Dexters Kingston are Bullies.
I signed their Letter of Agreement on a Monday and emailed it back to them, online and tried to cancel the agreement 2 days later and was told it would be put on hold and I said No, I want to cancel ...
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Oct 29, 2015
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Dear Ms Man,
Further to your recent communication with us on this matter, I can confirm our Managing Director has been in direct contact with you and we have now amicably resolved the matter and reached a successful conclusion.
Thank you once again for your feedback and I wish you all the very best for the future.
Yours sincerely
Marilyn Plews | Customer Services Manager ...
Oct 02,2014
Oct 02,2014
0
people found
this helpful
this helpful
I recently asked Dexters to take over marketing and managing my flat, having been literally reduced to tears of frustration by two previous lettings agents that I used. In wonderful contrast, Dexters have made everything as simple and smooth for me as possible. Critically for ...
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Oct 14, 2014
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Hello,
I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Aug 04,2014
Aug 04,2014
0
people found
this helpful
this helpful
This was my first property that I was letting in the UK. As a result my questions were typically not the normal standard type of questions. However, whether it was a standard or non-standard question Hellena was always quick to repsond, provide guidance and ensure ...
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Aug 05, 2014
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Hello,
I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to hear from happy customers.
Kind regards
Marilyn ...
Jul 28,2014
Jul 28,2014
176
people found
this helpful
this helpful
Dexters has been absolutely appalling in managing my property. They failed to communicate with me when the tenants stopped paying the person managing my houses didn't even know that it had fallen 2 months behind in rent. Meanwhile the tenants trashed my house burn marks on ...
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What agent could do to change your mind?
They have written to me explaining new systems are in place and they did all they could do!! Oh and waived the ‚£150 check out fee.Attached Filesnbsp;
Comment on agent fees
The fees would be reasonable if they protected the landlords interests as it stands I can't see what I have paid for. Would have been far better letting it myself!!!
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Aug 05, 2014
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Dear Landlord
We have noted your comments and do feel that we have done what we can in the circumstances regarding the tenancy and condition of your property on the lead up to the vacation of your tenants and after the tenants vacated.
We do have an in internal complaints procedure and if you have not been satisfied with our service you do have recourse to this, following this if you are still not satisfied, you can refer the matter to The Property Ombudsman for an independent review. It ...
Jun 13,2014
Jun 13,2014
186
people found
this helpful
this helpful
I have read a couple of reviews from tenants about the poor service from Dexters and as a landlady I am sorry to say I completely agree.
BEWARE once you sign all the rules of common decency are totally out the window with these guys ...
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Jun 23, 2014
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters. I am head of Customer Services for the group and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Dec 04,2013
Dec 04,2013
165
people found
this helpful
this helpful
Dexter Kingston is the worst letting agent i have ever come across! they are terribly incompetent and they lie! they conform to all bad stereotypes that estate agents are branded to! avoid at all cost...
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What agent could do to change your mind?
Dexter Kingston is the worst letting agent i have ever come across! they are terribly incompetent and they lie! they conform to all bad stereotypes that estate agents are branded to! avoid at all costAttached Filesnbsp;
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Dec 09, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Kingston Branch. I am Head of Customer Services here at Dexters and I wondered if I could be of further assistance. If you could email me further details to [email protected] , we can discuss this situation directly and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Apr 16,2013
Apr 16,2013
1
people found
this helpful
this helpful
I have in the past used Dexters to find a property and they were the only ones that actually took an interest in my criteria and showed me any decent properties, they found me something quickly that was ideal and did everything they promised, hence ...
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Apr 16,2013
Apr 16,2013
1
people found
this helpful
this helpful
Jordan was an excellent help and the whole team were extremely pro-active which meant they managed to get my flat let within a few days to a lovely couple. Thank you very much for your hard work....
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Aug 22,2011
Aug 22,2011
91
people found
this helpful
this helpful
We have had pour property one with Dexters for three and a half months. They were rubbish! Felt like they were working for the viewers and not us, they were often rude on the phone making us feel like we were a bother and they ...
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Stacie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
