What agent could do to change your mind?

All we wanted was for them to do their job - oil the wheels of the sale, keep us informed, make us feel like they care and are acting on our behalf and share in the success and joy when a sale finally goes through. We had warmer and more genuine congratulations from other agents in the local area who weren't responsible for the sale. Nothing could persuade us to sell via David Doyle when we come to that stage.

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What agent could do to change your mind?

Your agents need to know the basics of each property they show around. In fact, your job is to know more than the basics, so get a grip and start doing some homework. A 5 minute read of the facts before arriving at the viewing is NOT too much to ask. Sort it out. Your office needs to be more responsive. You have one job to do, sell properties, and you have telephones and mobile phones. No body is so busy, or should be so arrogant, that they cannot extend common courtesy to those who pay for their services. This is the UK and we expect a basic level of service, if not more. Get it right. Do unto others as you would expect to be done to you. Arrogance and rudeness...Sort it out. Being an estate agent does not mean you need to have these characteristics. Can I advise you go undercover, pretend to be a buyer, and see how all the other estate agents in Hemel area do it. You will be surprised and may be inspired to change your ways. Finally, if you cannot take my suggestions on board, I advise you to shut your office down immediately and do us all a favour. The world would be a better place indeed.

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