100% sales valuation accuracy
100% sales fee satisfaction
Over the years, we’d like to think we’ve learned a lot about what our sellers like and don’t like, so we’ve created a service that makes for a speedy, efficient home-selling process…Lean on our experienceNathan & Sian’s years of combined experience in the Cardiff market ...
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Over the years, we’d like to think we’ve learned a lot about what our sellers like and don’t like, so we’ve created a service that makes for a speedy, efficient home-selling process…
Lean on our experience
Nathan & Sian’s years of combined experience in the Cardiff market will ensure you’re armed with an effective, tailored marketing strategy designed to achieve the very highest price for your home.
Home staging is crucial
First impressions are made within 3 seconds, so what greets your buyer is crucial. Sian & Nathan’s eye for detail helps you to stage your home in cost-effective ways, in line with all the latest trends.
A high-quality listing
Your home is an expensive asset, so it should be showcased as such. A virtual tour is one thing, but one of Scott’s videos elevates any property to an unrivalled level within the Cardiff market.
#BeSocial
Social media is a massive part of everyday life, so all of our listings feature as paid promotions across Facebook & Instagram, ensuring your property reaches buyers before they come to us.
We already know your buyer
We’ve built relationships with a vast array of buyers in the 20 years we’ve been on Cardiff’s high streets, so we know exactly whose numbers to dial when we take on their ideal property.
Viewings to maximise offers
Sellers have busy lives, so our initial ‘open-house’ viewings appointment is designed to create competition, drive up offers and reduce the number of times you have to prepare for a viewing.
Feedback is crucial
We’ll always be in touch to let you know how marketing is going and how many viewings are booked in so far. This can be by telephone, e-mail or even WhatsApp. We’ll make contact after every appointment, and again once we’ve given viewers
Whose offer should you accept?
Every offer we put forward to you will be accompanied by an explanation of the buyer’ circumstances, allowing you to accept the one best suited to your situation. Once you’ve made a decision, we’ll ensure the accepted buyer is fully financially-vetted before passing the file over to solicitors.
Mortgage surveys within 14 days
We insist on your buyer\'s mortgage survey being scheduled within 14 days. If you’re buying a new place and are in a chain, this is a vital way of ensuring everything is in place early on, avoiding any hold-ups or delays further down the line.
Meet Chelsea
Once your sale is agreed, our dedicated Sales Progression Manager, Chelsea, will take over. Chelsea runs a tight ship and ensures your journey from sale agreed to completion is smooth. She works up and down the chain, speaking to all parties and solicitors. Most importantly, she’ll keep you fully up-to-speed.
Lean on our experience
Nathan & Sian’s years of combined experience in the Cardiff market will ensure you’re armed with an effective, tailored marketing strategy designed to achieve the very highest price for your home.
Home staging is crucial
First impressions are made within 3 seconds, so what greets your buyer is crucial. Sian & Nathan’s eye for detail helps you to stage your home in cost-effective ways, in line with all the latest trends.
A high-quality listing
Your home is an expensive asset, so it should be showcased as such. A virtual tour is one thing, but one of Scott’s videos elevates any property to an unrivalled level within the Cardiff market.
#BeSocial
Social media is a massive part of everyday life, so all of our listings feature as paid promotions across Facebook & Instagram, ensuring your property reaches buyers before they come to us.
We already know your buyer
We’ve built relationships with a vast array of buyers in the 20 years we’ve been on Cardiff’s high streets, so we know exactly whose numbers to dial when we take on their ideal property.
Viewings to maximise offers
Sellers have busy lives, so our initial ‘open-house’ viewings appointment is designed to create competition, drive up offers and reduce the number of times you have to prepare for a viewing.
Feedback is crucial
We’ll always be in touch to let you know how marketing is going and how many viewings are booked in so far. This can be by telephone, e-mail or even WhatsApp. We’ll make contact after every appointment, and again once we’ve given viewers
Whose offer should you accept?
Every offer we put forward to you will be accompanied by an explanation of the buyer’ circumstances, allowing you to accept the one best suited to your situation. Once you’ve made a decision, we’ll ensure the accepted buyer is fully financially-vetted before passing the file over to solicitors.
Mortgage surveys within 14 days
We insist on your buyer\'s mortgage survey being scheduled within 14 days. If you’re buying a new place and are in a chain, this is a vital way of ensuring everything is in place early on, avoiding any hold-ups or delays further down the line.
Meet Chelsea
Once your sale is agreed, our dedicated Sales Progression Manager, Chelsea, will take over. Chelsea runs a tight ship and ensures your journey from sale agreed to completion is smooth. She works up and down the chain, speaking to all parties and solicitors. Most importantly, she’ll keep you fully up-to-speed.
Latest Reviews
6th Dec 2024
reviewed by 'Cristian'
31st Jul 2023
reviewed by 'Matthew'
20th May 2022
reviewed by 'Lilian'
18th May 2022
reviewed by 'Ellie stitfall'
6th May 2022
reviewed by 'Damiano de Gennaro'
Opening Hours
Address
CPS Homes
66 Albany Road
Roath,Cardiff
Cardiff County
CF24 3RR
029 2045 4555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £142,000 | £440,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 17 | 8 | 2 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- CF3
- CF5
- CF10
- CF11
- CF14
- CF15
- CF23
- CF24
- CF64
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 06,2024
Dec 06,2024
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Shame on this company, what a shame!!
After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back.
5 years ago they did not make a photographic report claiming that ...
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Dec 09, 2024
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Hi Cristian,
Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim from your deposit. Bear in mind that occupation contracts are between the contract-holder(s) and the landlord, so it’s the landlord who chooses to submit this claim. We would much prefer not to have to make a claim from a deposit, as it's far quicker and easier to return a deposit in full. There have been delays ...
Jul 31,2023
Jul 31,2023
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STUDENTS BEWARE, RENTERS, LANDLORDS BEWARE
Do not sign up to this agent or enter a contract with them.
Was informed they are not on the university recommended list as they don't follow local rules and regulations and now fully understand why.
This will most likely ...
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Jul 31, 2023
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Dear Mr Brailsford,
Thank you for your review. We’re sorry that your experience with CPS Homes has been a less than positive one.
Your complaint – which has been dealt with at length via our internal complaints process – arose from a desire to have the contract-holder you signed a guarantor agreement on behalf of released from the contractual obligations they entered into as part of a fixed-term, joint occupation contract. Had they proceeded to take up occupation of the property as o ...
Jul 03,2022
Jul 03,2022
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My experience with CPS homes was great, communication between the company and myself was excellent compared to other estate agents. Each time I phoned, somebody answered, unlike other estate agents.
Rhiannon was great with helping me complete my application, she sent over all the required ...
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May 20,2022
May 20,2022
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CPS Homes helped me to get a conducive and good accommodation after several search with other agencies, thanks to Funmi Jaiyeoba their amazing admin staff who was very efficient, professional in handling and putting me through with the documentation process. Thank you CPS Homes...
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May 18,2022
May 18,2022
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Funmi Jaiyeoba was incredibly helpful and Contributed to the easy process of the paperwork signing and organising. I would go through cps homes again because of this....
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May 06,2022
May 06,2022
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Fumni has gently guided me through the whole process from the agreement in principle to the tenancy agreement signing. She has been very helpful during the whole process responding to all my queries and trying to solve any issue. I have really appreciated all the ...
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Apr 29,2022
Apr 29,2022
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Helpful service from Funmi and she was always on the run for us in order to get the flat as quick as possible....
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Apr 24,2022
Apr 24,2022
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Funmi was very polite on phone and always answered any questions I had on email, got everything sorted when needed....
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Apr 13,2022
Apr 13,2022
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Funmi was great and made the letting process as easy and short as possible. Would be happy to work with her again
kind regards
Jack and liv...
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Apr 12,2022
Apr 12,2022
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Funmi has been a great help throughout, would definitely use again in future. The process was quick and pain free and was kept informed throughout....
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Apr 01,2022
Apr 01,2022
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My husband and I will be moving to a new flat and I would like to give some thoughts about the experience we had with CPS home. From the booking for the viewing to signing the contract and doing the payment the consultants directed us ...
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Mar 19,2022
Mar 19,2022
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If you want to avoid all kinds of deductions from your deposit when you move out, take pictures of everything when you move in and out. They are deducting more than £350 out of a deposit of £850 which is outrageous. The reasons they provide are not ...
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Mar 22, 2022
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Dear Eva,
Thank you for your review. We’re sorry to learn that your experience with CPS Homes hasn’t been a positive one.
We make it our mission for tenants to move into clean, fully-functioning homes in as smooth a way as possible, so we're sorry that we did not meet our aim during your move-in. We hope our Maintenance and Inspections Teams were helpful in dealing with any concerns you raised with us during the move-in process. We will always re-send cleaners if it’s demonstrable th ...
Mar 16,2022
Mar 16,2022
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Nothing like feeling stressed when you have to move. Never mind waiting for the references which can be daunting but with the reliable service we had from CPS. It was easier than I thought. Quick turnaround and very quick replies to any questions. Big thank ...
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Oct 07,2021
Oct 07,2021
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Awful. Has taken months to exit a tennancy agreement and was charged addtional fee for leaving the tennancy as well as having to pay the rent for an additional three months as they were extremely slow in signing up the new tennant which I found ...
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Aug 16,2021
Aug 16,2021
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I had a very positive experience with CPS Homes. Emma and Ellie were really helpful and friendly, I am happy with the quality service they provided and the response time....
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Jul 09,2021
Jul 09,2021
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Could not of had a better experience renting a house through CPS, especially with Angharad. She was there to answer any queries (even after so many emails from myself) and really made the whole experience a lot more comfortable. I also had a great experience ...
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May 18,2021
May 18,2021
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Great and helpful thought we process which helped me a lot as I've never rented before thank you so much...
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May 05,2021
May 05,2021
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It was really easy to get the ball rolling with renting my first home. Cath has been really helpful and it has been a very straight-forward process so far. Looking forward to getting everything sorted!...
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Apr 23,2021
Apr 23,2021
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Hannah was very friendly and understanding when helping me and my family sort out the guarantor forms and the tenancy agreement. She answered all my questions and was very accommodating to both mine and my guarantors requests, went above and beyond. Thanks you!...
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Apr 16,2021
Apr 16,2021
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Very helpful and efficient sorting out a new flat. Hannah Potter gave excellent customer service and was very friendly and approachable....
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Apr 15,2021
Apr 15,2021
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I thought Emily Coleman was extremely helpful, friendly and very polite. Emily guided us into our perfect first home and I can't thank her enough. What an estate agent, what a woman....
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Apr 14,2021
Apr 14,2021
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Chelsea and the team at CPS Homes were incredibly committed, professional and hardworking in helping to sell my property and secure my next home too. Chelsea would stay in touch regularly, keep me updated and be honest throughout, even when having to deliver hard messages. ...
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Apr 14,2021
Apr 14,2021
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CPS were fantastic from the very start, even throughout the pandemic their customer see is has been outstanding. Both Nathan and Chelsea provided first class customer service. And to be honest without Chelsea's help and support through the entire process I think I'd have really ...
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Apr 14,2021
Apr 14,2021
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We've just bought our new house through CPS, and we were delighted how things went. Obviously the agent is paid by and represents the seller, and Angela did that, but at all times in the process she communicated clearly to us what the position was. ...
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Apr 14,2021
Apr 14,2021
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Mr Jack Murphy is the first Property Adviser from CPS that I spoke to and the present lovely property is the fourth one I had spotted from RightMove, that is, I had come across three other properties with other real estate agencies before contacting CPS.
...
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Mar 04,2021
Mar 04,2021
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CPS Homes failed to take responsibility for dealing with maintenance issues. Their staff lie continuously, their management deliberately avoid looking or sharing certain information that proves them to be at fault and their director supports this kind of behaviour. Despite being shown evidence otherwise that ...
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Mar 08, 2021
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Dear Tyler,
Thank you for your review.
We’re sorry you feel this way about the level of service you have received from CPS Homes. Having been through the various stages of our complaints procedure before leaving your review, you have been issued with our final viewpoint letter that lays out our position on the matter and the options available to you now.
Kind regards,
The CPS Homes Team. ...
Feb 11,2021
Feb 11,2021
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wish I have just cut my hands instead of signing a tenancy agreement with CPS Homes. If you ever need to be robbed financially and mentally and want to be humiliated every time you report something, choose CPS! Renting from the just over a year, ...
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Feb 12, 2021
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Hi M,
Thank you for taking the time to leave us your feedback. I am sorry to hear that you have been disappointed with the service you have received from our maintenance team.
I am aware that you have reported an issue with your windows leaking, however it was determined that this was condensation forming on the inside of the window. This was confirmed by a Housing officer from Cardiff Council at a recent inspection that took place at the property. Additionally, we had the glass changed in ...
Oct 28,2019
Oct 28,2019
9
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Do you like being treated like a second, or even third, class citizen?
Do you enjoy living in a constant state of anxiety due to issues within your home?
Do you crave becoming frequently unwell because of the lack of the health and safety at ...
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Nov 13, 2019
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For goodness sake.. Surely you viewed the property in the first instance? Why did you take it ?? ...
Oct 15,2019
Oct 15,2019
7
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They are only competent in lying and not giving back deposits. Please make sure you never rent with them ... It is one of those agencies that must be avoided at all cost.
CPS Homes staff is very incompetent and rude. During our check out the ...
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Jul 16,2018
Jul 16,2018
6
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This is one of those companies that simply should go bankrupt and stop existing. Do not trust them, do not use their services, simply avoid at all cost. They are incompetent, rude and useless....
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Comment on agent fees
The fees are worth nothing
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Landlord Fees
Let only service
90% (inc. VAT), On Completion (Fees are negotiable)Please contact us if you are a landlord and would like more information on our services or fees.
Last updated on 03/06/2019, 6:20 PM by Fiona- Trainee Assistant ManagerVendor Fees
Overall Fees
1.44% (inc. VAT), On Completion (Fees are negotiable)Please contact us if you are considering selling your property.
Last updated on 04/06/2019, 1:56 PM by Nikki Lewis, DirectorTenant Fees
Tenant Management Service
60% (inc. VAT), On CompletionPlease contact us if you are a landlord and would like more information on our services or fees.
Last updated on 03/06/2019, 6:21 PM by Fiona- Trainee Assistant ManagerVariation Of Contract((Tenant’s Request)
£180 (inc. VAT), Pay UpfrontPlease contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last updated on 04/06/2019, 12:01 PM by Fiona- Trainee Assistant ManagerAdministration Fee
30% (inc. VAT), Pay UpfrontPlease contact us if you are looking for a property and would like more information on our services or fees.
Last updated on 03/06/2019, 6:26 PM by Fiona- Trainee Assistant ManagerAdministration Fee
15% (inc. VAT), Pay UpfrontPlease contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last updated on 03/06/2019, 6:26 PM by Fiona- Trainee Assistant ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:01 AM 15/07/2021 by Gemma
Best Letting Agent in CF24 
