By : 'Livia' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No
6 Mar 2025
People found this helpful0
I would like to express my sincere gratitude to Shaun Brennan his outstanding customer service. From the beginning, Shaun was patient, transparent, and honest throughout the entire process. He worked diligently and efficiently to arrange our mortgage, and within no time, we were able to secure the ... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 6th Mar 2025
I would like to express my sincere gratitude to Shaun Brennan his outstanding customer service. From the beginning, Shaun was patient, transparent, and honest throughout the entire process. He worked diligently and efficiently to arrange our mortgage, and within no time, we were able to secure the property we truly love. We are incredibly happy with the service he provided, and we highly recommend Shaun to anyone seeking mortgage advice and assistance.
Shaun’s expertise ensures that you get the best mortgage deal at the best rate. Thank you, Shaun – we truly appreciate everything you've done us. We don't know how to thank you enough! Livia and Paulo Dourado
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As per my initial discussion ...
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1 Star Review
vanessa
By : 'Rahul' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : CV31
8 Aug 2023
People found this helpful0
As per my initial discussion with your Connells Sales team in Leamington Spa they advised that we review the property value before putting it on market and ensure its best price for our buyers to ensure its not over valued and we act on there behalf but in my case i see its absolutely... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 8th Aug 2023
As per my initial discussion with your Connells Sales team in Leamington Spa they advised that we review the property value before putting it on market and ensure its best price for our buyers to ensure its not over valued and we act on there behalf but in my case i see its absolutely incorrect.
Property was put on market originally for £3,xx0x0 and where i made an offer for £3,xx0x considering that agency has done the property valuation and i don't need to spend any more money on this property by initial looks of property however when i got the survey and valuation done (which costed me £700) survey came out with multiple issues ate property which require immediate fix from safety point of you for which approx £50-60 K additionally required to fix key issues also i got the valuation which was £55K more than what agency put this property on market originally for which was a shocker to me as gap was huge i tried negotiating via agency they mentioned that seller will not sell on less than the value they put property on market and then they re market the same property for £25K less than origianal which to me was a huge shock and surprise.
I went with Connells thinking they are no 1 in UK and can trust them but my trust is fully broken with the experience I had with there team in Leamington Spa. I end up loosing approx £2,000 on various things including survey cost, admin charge etc.
I would request all the potential buyer's to stay vigilant about these estate agents and avoid getting into there trap as they get better margin from sellers so they always think in there interest. I wish i could rate them in Negative
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5 Star Review
lucy
By : 'Marta' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CV32
18 Oct 2022
People found this helpful0
We finally did it!!
We would like to thank Lucy as she has been really helpful and understanding to us. Our buying process has been quite long and we have faced so many difficulties with the solicitors. However, Lucy was always there for us. She chased our solicitors every day and engaged the... Read Full Review
We finally did it!! We would like to thank Lucy as she has been really helpful and understanding to us. Our buying process has been quite long and we have faced so many difficulties with the solicitors. However, Lucy was always there for us. She chased our solicitors every day and engaged the Connells team to make the process faster for us. We are sure that without Lucy's help, diligence and resilience we would still be waiting to close a ton of enquiries. Additionally but not less important, she was very understanding of our personal situation and our urgency to move from our rental.
We really appreciate Lucy's work on our process and we would highly recommend working with her.
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Great ...
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5 Star Review
Leanne
By : 'Mark' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : CV35
9 Mar 2022
People found this helpful0
Leanne and the team have been brilliant in finding a tenant for our property. Great service all round !... Read Full Review
Services : Letting( As a Owner )Date: 9th Mar 2022
Leanne and the team have been brilliant in finding a tenant for our property. Great service all round ! Thanks
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Leanne and her team were just ...
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5 Star Review
Leanne
By : 'Cristina' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : CV31
27 Sept 2021
People found this helpful0
Leanne and her team were just the best. I had to move abroad during the pandemic and Leanne helped my tenent with anything that he needed, arranged for him to move out when he wanted to, kept an eye on my place when it remained vacant. She was so professional, quick with responses and proactive in ... Read Full Review
Leanne and her team were just the best. I had to move abroad during the pandemic and Leanne helped my tenent with anything that he needed, arranged for him to move out when he wanted to, kept an eye on my place when it remained vacant. She was so professional, quick with responses and proactive in suggesting solutions. I certainly recommend working with her. Thank you Leanne!
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When looking for a tenant, I ...
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5 Star Review
Katy
By : 'Dawn' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CV32
31 Mar 2021
People found this helpful0
When looking for a tenant, I contacted Connells and a lovely girl called Katy was on hand to help. She helped me from the initial sign up all the way through to moving my tenant in within a matter of weeks. Katy, you’re a superstar, thank you for your help. We have a number of properties... Read Full Review
Services : Letting( As a Owner )Date: 30th Mar 2021
When looking for a tenant, I contacted Connells and a lovely girl called Katy was on hand to help. She helped me from the initial sign up all the way through to moving my tenant in within a matter of weeks. Katy, you’re a superstar, thank you for your help. We have a number of properties and hope to use Connells in Leamington in the near future.
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Very ...
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5 Star Review
lucy
By : 'Carolyn' Services : Sales( As a Vendor ) Sold price : £185000 Would you recommend ? : Yes Postcode : CV
11 Mar 2021
People found this helpful0
Lucy and her team were just the best. We live in Australia and so we had to do everything remotely which was a worry for us, but Lucy was so professional, quick with responses and answered all my queries and worries very quickly. I truly think they were the best, not the cheapest but you... Read Full Review
Services : Sales( As a Vendor )Date: 11th Mar 2021
Lucy and her team were just the best. We live in Australia and so we had to do everything remotely which was a worry for us, but Lucy was so professional, quick with responses and answered all my queries and worries very quickly. I truly think they were the best, not the cheapest but you definitely get what you pay for and I would definitely recommend them.
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Prompt,helpful,professional ...
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5 Star Review
lucy
Julie
By : 'Dip' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CV31
11 Mar 2021
People found this helpful0
Lucy,Julie,Paul and Sam have all been amazing! They have responded to all queries promptly and gone over my listing as many times as I have wanted! They helped me sell and buy and have been on the ball with every aspect! I highly recommend this... Read Full Review
Services : Sales( As a Vendor )Date: 11th Mar 2021
Lucy,Julie,Paul and Sam have all been amazing! They have responded to all queries promptly and gone over my listing as many times as I have wanted! They helped me sell and buy and have been on the ball with every aspect! I highly recommend this branch
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Thank you to all the staff at ...
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5 Star Review
lucy
Julie
By : 'Maria' Services : Sales( As a Vendor ) Sold price : £250000 Would you recommend ? : Yes Postcode : CV34
15 Dec 2020
People found this helpful0
Thank you to all the staff at Connells who have helped me sell my property. I would definitely recommend Connells they are very good and always quick to respond with any updates or questions to do with my sell. They have made the process very easy and stress... Read Full Review
Services : Sales( As a Vendor )Date: 15th Dec 2020
Thank you to all the staff at Connells who have helped me sell my property. I would definitely recommend Connells they are very good and always quick to respond with any updates or questions to do with my sell. They have made the process very easy and stress free.
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Very ...
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5 Star Review
Julie
By : 'Harj' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CV31
14 Aug 2020
People found this helpful0
Overall a very good service provided by Julie and all the other staff we had to deal with in regards to our property purchase. Kept us informed and up to date with what was going on and helped chase down the conveyancer when they were playing up. Will definitely use connels... Read Full Review
Overall a very good service provided by Julie and all the other staff we had to deal with in regards to our property purchase. Kept us informed and up to date with what was going on and helped chase down the conveyancer when they were playing up. Will definitely use connels again.
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A very big thank you to Julie ...
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5 Star Review
Julie
By : 'Sharan' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CV31
14 Aug 2020
People found this helpful0
A very big thank you to Julie at Leamington Connells for the amount of time and effort she put into the purchase of our first home. Julie is truly fabulous and we cannot thank her... Read Full Review
A very big thank you to Julie at Leamington Connells for the amount of time and effort she put into the purchase of our first home. Julie is truly fabulous and we cannot thank her enough!
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Positive Renting ...
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5 Star Review
Clodagh
By : 'Jharris' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CV34
30 May 2019
People found this helpful1
Would just like to say how easy and straightforward it was dealing with Connells for the duration of my tenancy. Also thank you to Clodagh for all her help and support during the end of my... Read Full Review
Services : Letting( As a Tenant )Date: 29th May 2019
Would just like to say how easy and straightforward it was dealing with Connells for the duration of my tenancy. Also thank you to Clodagh for all her help and support during the end of my tenancy.
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excellent ...
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5 Star Review
Clodagh
By : 'emma' Services : Letting( As a Owner ) Rent PCM : £650 Would you recommend ? : Yes Postcode : CV34
21 Jan 2019
People found this helpful0
I always receive excellent communication from Clodagh for all 3 properties, i could not wish for better overall service, i have recommended connells on numerous... Read Full Review
Services : Letting( As a Owner )Date: 21st Jan 2019
I always receive excellent communication from Clodagh for all 3 properties, i could not wish for better overall service, i have recommended connells on numerous occasions
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Customer ...
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5 Star Review
Clodagh
By : 'Deborah' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CV
1 Nov 2018
People found this helpful0
I wish to thank Ms Matthews for her manner when communicating with me. Even though I don't always reply promptly she remains professional and respectful towards me. She keeps me updated on the status of the property, repairs and maintenance.
I am thankful to her for keeping the best interests... Read Full Review
Services : Letting( As a Owner )Date: 1st Nov 2018
I wish to thank Ms Matthews for her manner when communicating with me. Even though I don't always reply promptly she remains professional and respectful towards me. She keeps me updated on the status of the property, repairs and maintenance. I am thankful to her for keeping the best interests of the tenants and me at heart.
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Wife called to view a ...
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1 Star Review
By : 'Annoyedbuyer' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : CV32
25 Aug 2017
People found this helpful6
Wife called to view a property advertised by Connells on Rightmove.
The agent instead spent 10 minutes trying to make my wife agree to a Mortgage Review with their 'in -house' mortgage adviser.
My wife told her that
1. We are on a 5 year mortgage on our existing property and
2. We are... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 24th Aug 2017
Wife called to view a property advertised by Connells on Rightmove.
The agent instead spent 10 minutes trying to make my wife agree to a Mortgage Review with their 'in -house' mortgage adviser.
My wife told her that 1. We are on a 5 year mortgage on our existing property and 2. We are NOT looking for a mortgage
Still, the agent kept pushing and trying various explanations on why it would be a good idea to leave our mortgage and take a new one again with them!
All this when we called to inquire about a viewing! When my wife finally said 'No' to the mortgage, the agent said - 'Oh we are not accepting any viewings for this property'. For the record - the property is still on the market as of today.
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I have to agree with the Bad ...
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1 Star Review
lucy
By : 'Mr' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : CV34
23 May 2017
People found this helpful6
I have to agree with the Bad Reviews made by other Clients who have tried to Sell with Connells. The main problems is there Sales dept which has a High turn over off Sales Staff. One day you will be talking to someone then a few days later they have left the Company.
Very hard to get them on the... Read Full Review
Services : Sales( As a Vendor )Date: 22nd May 2017
I have to agree with the Bad Reviews made by other Clients who have tried to Sell with Connells. The main problems is there Sales dept which has a High turn over off Sales Staff. One day you will be talking to someone then a few days later they have left the Company. Very hard to get them on the phone and leaveing a message you very rarely get a reply. Be prepared to do your own viewings as they concentrate on the higher priced properties as they get a larger personel Commision. Tried to complain to Head Office but you get the same reply speak to the Branch.. Took my property off the market with them & instructed another Agent who Sold my property in 10 Days for the full asking price.
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I lost a lot of money because ...
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2 Star Review
By : 'Disgruntled.' Services : Sales( As a Vendor ) Sold price : £275000 Would you recommend ? : No Postcode : CV34
7 Apr 2017
People found this helpful3
I lost a lot of money because of Connells inability to manage the vendor I was buying from. They let me carry on with searches and surveys whilst knowing full well the vendor hadn't got a mortgage in place or properly appointed her solicitor. Turns out, the vendor didn't really want to sell, a... Read Full Review
I lost a lot of money because of Connells inability to manage the vendor I was buying from. They let me carry on with searches and surveys whilst knowing full well the vendor hadn't got a mortgage in place or properly appointed her solicitor. Turns out, the vendor didn't really want to sell, a waste of my time and money. All Connells could say was, that's how it is with house buying. Not good enough. They handled my sale relatively well though.
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We rented the flat through ...
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5 Star Review
By : 'wckchai' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CV32
23 Mar 2017
People found this helpful1
We rented the flat through Holly, and the property is managed by Jessica. They are both very nice and efficient when I asked them for helps. In addition, Heather who we encountered in person the most in the branch was very friendly and helpful. About the agency in particular, I think their online... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Mar 2017
We rented the flat through Holly, and the property is managed by Jessica. They are both very nice and efficient when I asked them for helps. In addition, Heather who we encountered in person the most in the branch was very friendly and helpful. About the agency in particular, I think their online tenancy agreement system can save both the tenants and the landlords a lot of time and papers. Overall, I would recommend Connells.
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Hannah was the agent selling ...
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hannah
lucy
By : 'Pauline' Services : Sales( As a Vendor ) Sold price : £172 Would you recommend ? : Yes Postcode : CV8
25 Feb 2017
People found this helpful1
Hannah was the agent selling my house ,I found her very helpful and very efficient.always returned my calls if she wasn't available when I... Read Full Review
Services : Sales( As a Vendor )Date: 25th Feb 2017
Hannah was the agent selling my house ,I found her very helpful and very efficient.always returned my calls if she wasn't available when I rang.
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As a landlord I have been ...
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5 Star Review
By : 'Mr' Services : Letting( As a Owner ) Rent PCM : £1250 Would you recommend ? : Yes Postcode : CV31
13 Dec 2016
People found this helpful1
As a landlord I have been helped by Jessica for more than a year now. Jessica knows my property, how best to contact me, when to contact me and when not to. She is competent, polite and eternally upbeat. Jessica utilises a range of local tradespersons to resolve items with a minimum of fuss,... Read Full Review
Comments on Agent Fees
Though I initially though that the full management fees were more than I wished to pay, the agency secured a monthly rent above expectations that more than compensated for the 10% fee.
Services : Letting( As a Owner )Date: 13th Dec 2016
As a landlord I have been helped by Jessica for more than a year now. Jessica knows my property, how best to contact me, when to contact me and when not to. She is competent, polite and eternally upbeat. Jessica utilises a range of local tradespersons to resolve items with a minimum of fuss, always volunteering to go one step further to fully resolve anything. We appreciate her approach and enjoy being supported by her.
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