What agent could do to change your mind?

They could of came up with other options or even spoke to the person that owns the flat, they don't really care do they.

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What agent could do to change your mind?

Service could be improved by a single point of contact and informing (simply via email) when that contact changes. Getting 3 quotes for all repairs to allow a price comparison to be made rather than simply instructing repairs and only informing what the cost will be after the tradesmen have completed. Never before have I had to pay for a tradesmen to "diagnose" a problem, in my personal experience this should be free.

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What agent could do to change your mind?

They are not interested . Once they have you locked into the lease they could not give a monkey's !!

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What agent could do to change your mind?

Concern there appeared to be lack of transparency regarding ‚£34,585 factor fee for essential structural work. We were told they don't need to mention this as solicitor when doing the conveyancing should ring factor and find out, then tell perspective buyer. When an offer was put in for second time ‚£15K above asking price, told seller had paid ‚£162K and was looking for that. Third offer of ‚£162,600 and ‚£164,100 ( later with furniture) told no, seller wants ‚£170K which is on home report. NB home report does not have known factor works identified. Factors have two estimates and one letter already sent out to people in block but no response. All other flats have tenants, only flat being sold has owner. Concern is lack of openness and that a buyer could be stung if unaware of fee for structural work and no one else in block resPonding to requests for work to go ahead. Asked by Lisa if I knew Scottish system as I should look at home report regarding price. Why then ask ‚£25K less and not make clear current outstanding essential repairs with large cost attached? Felt disappointed as though we could have had a much better experience regardless of outcome.

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What agent could do to change your mind?

Not be rip of merchants with God awful customer service. Actually manahe the property.

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What agent could do to change your mind?

Train their staff to not be rude and obnoxious. Give their staff training on the referencing process. Teach everyone about common telephone courtesy and face-to-face customer communications. Or much easier.... Find new office staff for their byres road branch Judy Green is one of the rudest and most unpleasant women I have ever come across.

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What agent could do to change your mind?

The agent could only have changed my mind by showing the slightest interest in dealing with our problems.

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What agent could do to change your mind?

Nothing could make my change my mind. Clyde are corrupt.

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What agent could do to change your mind?

The service provided by Clyde Property is so poor that nothing short of a complete change in the culture, organization and personnel of the company would alter my opinion of them.

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What agent could do to change your mind?

Do what is required of them - e.g. inventory Respond to correspondence and phone calls Repay debts incurred on their behalf due to their incompetence

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What agent could do to change your mind?

Revamp the whole business. Starting by training their staff at the property management center on basic customer service skills.

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What agent could do to change your mind?

They are all soulless, full of attitude and you wouldn't get an apology out of them if their mother's life depended on it. It really is true what they say about estate agents. Especially those who work for the shambolic swindling outfit that is Clyde Property.

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