100% sales valuation accuracy
94% sales fee satisfaction
82% lettings valuation accuracy
79% lettings fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ...
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Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Latest Reviews
21st Feb 2024
reviewed by 'Abigail'
13th Feb 2019
reviewed by 'Joanne'
30th Jan 2019
reviewed by 'V.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 94% | £90,000 | £591,000 |
| Lettings | 82% | 79% | £415 | £2,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 125 | 7 | 256 | 16 | 18 | 2 | 21 | 0 | 19 | 4 |
Areas covered
- RH1
- RH2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 16,2015
Jan 16,2015
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Overall excellent experience
Jayne was always very polite and helpful and also very human since my case had particular needs that other agencies weren't that interested in helping me....
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Jan 16,2015
Jan 16,2015
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Jayne was very professional in all her dealings with me, she kept me up to date with what was happening with other organisations which needed to provide information about me so that my move was smooth and on time. Her telephone manners were second to ...
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Jan 16,2015
Jan 16,2015
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Very pleased with the service provided.
Jayne was friendly and accommodating, keeping me up to date and informed all the way....
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Jan 15,2015
Jan 15,2015
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Amy Amy Amy, what a little gem she is. I get the delight of speaking to her most days, usually because I have done something wrong but even if I do she never tells me off and she is always providing a sensible and efficient ...
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Jan 14,2015
Jan 14,2015
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Philip was very helpful and persistent in finding us a 1 bedroom flat in the Croydon area. even though the searching process and the referencing process took long i am still happy with the property. A point of improvement would be better communication with me during ...
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Jan 13,2015
Jan 13,2015
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Philip was very helpful and encouraging while trying to find me a property and although it took endless calls and patience., he came through in the end. He was easy to talk and friendly concerning the requirement needed for referencing, I am happy with the ...
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Jan 12,2015
Jan 12,2015
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Very pleasant and professional agent. She helped me with tips on how to best secure a flat and she was very understanding of my needs and honest and straightforward in her responses. I felt taken care of and in good hands!...
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Jan 12,2015
Jan 12,2015
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Charlotte managed to get me to register when I initially phones about a property that had gone. She then came back to me the same day with 2 other properties.
When I viewed the 2 properties and didn't like either, Charlotte found another the same day (more ...
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Comment on agent fees
Who is happy paying fees to an estate agent? I think the agent achieved the best price possible for the landlord because the landlord is paying the money
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Jan 09,2015
Jan 09,2015
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To be perfectly honest we were not wanting to rent with choices but after meeting Charlotte and Jayne we felt differently they were both very warm welcoming and very helpful, they took in to account exactly what we needed and helped find the perfect place ! ...
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Comment on agent fees
Thought they were very reasonable have paid more else where
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Jan 05,2015
Jan 05,2015
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Jaynes professionalism and efficiency was second to none. An absolute asset to choices and a pleasure to deal with. From the first phone call through to the viewings Jayne remained bubbly, vibrant and exceptionally enthusiastic. Thanks for making my experience through choices easy and enjoyable!...
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Dec 28,2014
Dec 28,2014
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I have listed my property through Choices as a friend is do a letting through yourselves.
I have not had satisfactory service with other agents in the area.
I found Chris to be a good listner and not pushy but informative.
Where I have had ...
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n/a
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Dec 23,2014
Dec 23,2014
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Jayne is very refreshing and extremely professional at doing her job.
Without any hesitations,any obstacles that occur are simply overcomed by her act of confidence. Which gave me reassurance that all is well.
I am very pleased to have met Jayne and I do ...
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Dec 21,2014
Dec 21,2014
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I liked the positive, re-active approach from Jayne and her team. She got my flat let, in two weeks, where other estate agents had nothing to report in months! Most importantly, was the follow up calls and feed-back given to me. I was most impressed, ...
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Comment on agent fees
Competitive with other agents.
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Dec 19,2014
Dec 19,2014
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Charlotte was very polite and courteous, her knowledge of the property was the deciding factor on me for taking the property.
I would recommend Charlotte and choices in finding a property....
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Dec 19,2014
Dec 19,2014
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got me a tenant in less than 24 hours...pleasant to deal with and very efficient. First time i've dealt with them and if it continues to be as good an experience as it has been so far i will work with them again...
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Dec 19,2014
Dec 19,2014
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Have been very helpful over the past couple of weeks. Always keeping in contact and informing me of new property vacancies, spoke almost every day. Always extremely polite over the phone and in person. Very easy for talk to and always listens.
Definitely recommend to ...
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Comment on agent fees
Happy to do so
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Dec 18,2014
Dec 18,2014
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Jayne recently has found us a tenant with increased rate of rent. She has been a good communicator and quite efficient with providing the information....
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Comment on agent fees
Should be reviewed because we are a long term customer.
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Dec 18,2014
Dec 18,2014
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Very good at getting back to me. Always polite. Helpful with questions that I have. Chris has always informed me with any changes going on....
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Dec 18,2014
Dec 18,2014
1
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Jayne is a consummate professional in her business, and undertook the activities for which I had retained her with both calm efficiency and a determined approach. Her communication about prospective tenants and their feedback (good and bad) is excellent, and was all that I needed ...
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Dec 17,2014
Dec 17,2014
2
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Jayne picked a perfect property for me and my family to rent, we love this house and we were moved In, in plenty of time before xmas....
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Comment on agent fees
Fine with the fees.
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Dec 16,2014
Dec 16,2014
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Leah showed me around one property which I decided was unsuitable. Leah then took the time to get the details of what was important to me in a property for me and my daughter. Leah suggested an alternative property taking into account these details. The ...
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Dec 09,2014
Dec 09,2014
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Friendly and very approachable, and quick to respond via telephone. Quick to find properties suiting our needs, easily contactable in the evenings....
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Dec 05,2014
Dec 05,2014
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I have been using Choices to let more than one property over the past four years. I have generally been happy with the service they provide through the various people I have contacted. The time I noticed a significant improvement in the level of service ...
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Comment on agent fees
Always looking for a better fee but its ok
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Dec 05,2014
Dec 05,2014
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Informative and friendly but was not pleased that I did not receive my holding deposit back and I was not informed prior to payment that I could potentially not get it back....
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Comment on agent fees
I found the fees to be quite high and was not pleased that I did not receive my holding deposit back.
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Dec 01,2014
Dec 01,2014
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Charlotte was very friendly, efficient and honest with her advice to me in my request for details of properties to rent in Redhill and through the office in Brighton. I appreciated her help to me in starting my search for a new home....
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Nov 30,2014
Nov 30,2014
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It was/is a pleasure dealing with Charlotte, she is very welcoming, friendly and polite.
Charlotte reassuringly guided me through all stages of renting a property. She is very knowledgable and answered every question I have had, even if she had to find the answers ...
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Nov 28,2014
Nov 28,2014
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Charlotte was really helpful in mine and my little sisters property search, she arranged viewings to suit is both as we are at college she was efficient and very helpful. I am very pleased with the service I recived...
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Nov 26,2014
Nov 26,2014
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I dealt with Charlotte Worcester and she was fantastic. She handled my enquiry efficiently and times when she was off she briefed other staff on the situation.
Charlotte has excellent communication and customer service skills.
Charlotte definitely is a great asset for Choices...
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Comment on agent fees
The landlord was unreasonable as she advertised the property at ‚£995 which I accepted then change it to ‚£1025. I feel I was coerced into accepting an increased price.
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Nov 23,2014
Nov 23,2014
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Jayne is so welcoming, with a good sense of humour perfect customer care always eger to make sure you have a variety of options to choose from. She kept in touch the entire time we were looking for a property. However much we didn't successfully ...
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Comment on agent fees
Every business has its profit margins so I won't say much about fees. I am convinced they suit the services I was rendered.
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Nov 22,2014
Nov 22,2014
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Charlotte has been extremely helpful in helping us find a property, unfortunately i haven't seen one right for us just at the moment. Charlotte has been very helpful in our search for our family home, she rings me whenever a property matching my requirments becomes ...
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Helen
(109)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:19 PM 09/02/2017 by Andrew Higham
