96% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
No company information
Latest Reviews
23rd May 2024
reviewed by 'Michael'
27th Mar 2024
reviewed by 'John'
19th Jan 2024
reviewed by 'Simon Neale'
5th Dec 2023
reviewed by 'P Williams'
31st Oct 2023
reviewed by 'Alison'
Opening Hours
Address
Chase Buchanan
20 Red Lion Street
Richmond
Surrey
TW9 1RW
020 8948 1331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £275,000 | £6,000,000 |
| Lettings | 100% | 93% | £1,350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 8 | 1 | 50 | 1 | 39 | 0 | 3 | 1 |
Areas covered
- TW9
- TW8
- TW10
- SW14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
No Properties
Jan 20,2021
Jan 20,2021
1
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this helpful
this helpful
We have had a good experience using Chase Buchanan to rent out our flat in Richmond. Elliott Finn was particularly helpful and efficient in the process....
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Feb 17, 2021
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Dear Pam,
Thank you very much for your 5 star review for Chase Buchanan and Elliott, we are delighted to hear that you found the service so helpful and efficient.
Kind regards,
Chase Buchanan ...
Sep 19,2020
Sep 19,2020
0
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Excellent service provided during the testing times of buying a property In a pandemic. Communication was always good and all staff helpful and efficient....
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Sep 28, 2020
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Hi Dee,
Many thanks for your 5 star review and lovely comments for the Richmond sales team, we are delighted that you found the service excellent.
Best wishes,
Chase Buchanan ...
Aug 24,2020
Aug 24,2020
0
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Couldn't have felt better supported throughout buying process; than you particularly to Danny Hicks and also the rest of his team for professional and considerate service....
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Sep 28, 2020
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Dear Carolyn,
Many thanks for the 5 stars and great review. We are delighted that you found Danny and the team so helpful and supportive.
Kind regards,
Chase Buchanan ...
Aug 10,2020
Aug 10,2020
0
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this helpful
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Danny & Daniel were great at patiently pushing through our transaction in very challenging times. With their help we were able to purchase the wonderful house that we had been renting for a while and had always wanted to buy....
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Sep 28, 2020
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Hi Gregory,
Many thanks for your 5 star review, we are delighted that Danny & Daniel supported you throughout and you successfully completed on your purchase.
Best wishes,
Chase Buchanan ...
Jan 21,2020
Jan 21,2020
0
people found
this helpful
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I recently arranged a valuation with the Richmond Lettings manager Chelsea Ryan. When she visited my home to carry this out I was blown away with her professionalism and friendly can do attitude. She ran through the whole process answering all my questions and queries ...
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Feb 03, 2020
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Hi John,
Thank you very much for your lovely review for Chelsea and the lettings team at Richmond. We are delighted that you were so impressed by the service and that a tenant was found so quickly. We really appreciate your recommendation and look forward to many more successful years.
Warm regards,
Chase Buchanan ...
Jan 04,2020
Jan 04,2020
1
people found
this helpful
this helpful
At a tricky time in the year and with very limited time, Chase Buchanan managed to find a tenant for my flat. Chelsea Ryan and her team worked extremely quickly and efficiently with support from Rihanna Andrews and Elliot Finn who succeeded in finding a ...
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Comment on agent fees
good.
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Jan 08, 2020
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Many thanks Dominique, its great to hear that you were so impressed with the service from all the team at Richmond, we look forward to many more successful years.
Kind regards,
Chase Buchanan ...
Dec 21,2019
Dec 21,2019
0
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this helpful
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We have been looking for a property to rent for the last 6 weeks and getting so close to Christmas we were resigned to putting the search on hold until the New Year. We were very lucky to spot the one-bed Chase had just taken on ...
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Jan 08, 2020
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Hi Dan,
Thank you so much for your wonderful comments about Rhianna & Chelsea, we are delighted that you found a property and that you were so impressed with the service. Your recommendation is much appreciated.
Warm regards,
Chase Buchanan ...
Dec 13,2019
Dec 13,2019
0
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this helpful
this helpful
Danny and the team took over my property sale from Anthony Roberts in Richmond this summer (2019). I reached out to Danny after dealing with Kristian Fitchett in the Twickenham office as had found him very professional and attentive re a property I was hoping to ...
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Dec 16, 2019
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Hi Joanne,
Thank you very much for your great comments for both Danny & Kristian, we are delighted that you found the service excellent and we really appreciate your recommendation is much appreciated.
Warm regards,
Chase Buchanan ...
Dec 13,2019
Dec 13,2019
0
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this helpful
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We required a viewing at Richmond. Daniel Johns was my Contact in Richmond, he was extremely polite, professional and helpful, I would highly recommend him. We had a very good experience....
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Dec 16, 2019
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Hi Shuko,
Many thanks for your comments and recommendation. We are really pleased to hear that you were impressed with the service from Daniel.
Kind regards,
Chase Buchanan ...
Sep 26,2019
Sep 26,2019
0
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this helpful
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I had a good feeling about giving our property to Danny and his team to sell given how on the ball & professional they all seemed.
I didn't need to have many dealings with or meet too many members of the team, as Danny had our ...
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Oct 07, 2019
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Thank you so much for your kind words, Grace.
We know the sale was rather stressful, for you and your sister and it was great that we all pulled together to get the job done.
Thanks again and best wishes to you and your family.
Danny ...
Jun 07,2019
Jun 07,2019
0
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Danny and Daniel were extremely professional and efficient with driving the the purchase forward. They maintained timely and transparent communication between ourselves and the vendor and through their understanding of the local market were able to advise us on determining what offer we made, which ...
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Jul 01, 2019
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Dear Jonathan,
Thank you for your kind words. We are pleased you were happy with our service and we wish you well in your new home. We are sure to see you around town and should you need any advice in the future, you know where to find us.
Thanks again. ...
May 16,2019
May 16,2019
0
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this helpful
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For me using Chase Buchanan has been a most pleasurable smooth process on finding the perfect home for myself . A positive experience since the staff are trusting, professional and most reliable.
Both Daniel and Danny have been wonderful....
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Comment on agent fees
I recommend them highly .
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May 30, 2019
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Dear Belinda,
Many thanks for your lovely comments for both Danny & Daniel, it's great to hear how positive you found the experience and we do hope you are enjoying your perfect home.
Warm regards,
Chase Buchanan ...
May 08,2019
May 08,2019
0
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Back in the 1980's I was Partner in 3 Estate Agencies in the Richmond and Ealing areas. If I was still in the business and Chase Buchanan under the management of Danny Hicks and his more than able assistant Daniel Johns, were my competitors I would ...
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Comment on agent fees
Fees very reasonable indeed
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May 30, 2019
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Dear Albert,
Thank you so much for such a fantastic review for both Danny & Daniel, your comments are very much appreciated and we are delighted that they impressed you so much.
Warm regards,
Chase Buchanan ...
May 05,2019
May 05,2019
0
people found
this helpful
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Excellent service from start to finish, made the whole process seamless. I will definitely come back to work with Danny in the future, very professional and courteous . If only all estate agency service were like this. I felt he did everything he could to market ...
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Comment on agent fees
Very competitive and worth the excellent service
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May 30, 2019
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Dear Jayne,
Thanks for such a glowing review for Danny, we really appreciate your comments and look forward to being of service again in the future.
Warm regards,
Chase Buchanan ...
Apr 17,2019
Apr 17,2019
1
people found
this helpful
this helpful
Thank you to Elliot and Chelsea for finding me a tenant in a short space of time and securing an immediate follow on tenancy with no vacancy period....
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Comment on agent fees
Fees are competitive
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Apr 27, 2019
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Dear Ramsey,
We are delighted that Elliot and Chelsea found you a new tenant so promptly and your review is very appreciated. We look forward to being of service again in the future.
Kind regards,
Chase Buchanan ...
Apr 16,2019
Apr 16,2019
0
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Great help in all steps of the process. I strongly advise everyone to consult with Elliot as the service is assured to be great...
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Apr 09,2019
Apr 09,2019
0
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Danny managed the relationship between buyer & seller expertly & professionally whilst at the same time managing expectations & keeping up to date with the conveyancing process to maintain the positive momentum. At the viewings Danny was friendly and very informative with excellent local knowledge. Great work...
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Apr 16, 2019
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Dear Les,
We are delighted to hear that you found Danny so informative and professional and really appreciate your review. If we can help with anything else, please let us know.
Kind regards,
Chase Buchanan ...
Dec 15,2018
Dec 15,2018
0
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this helpful
this helpful
I have recently purchased a flat through Dan at Chase Buchanan in Richmond. Dan was very helpful and proactive and worked hard to get everything through to exchange....
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Comment on agent fees
Unknown as I am purchasing through this agent.
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Jan 04, 2019
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We are delighted that you found Dan at Richmond so helpful and proactive and appreciate your review. ...
Nov 21,2018
Nov 21,2018
1
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Great service, honestly the best rep that I have had contact with, he really understood the brief on what me and my family needed....
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Nov 22, 2018
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Thank you very much for your great review, we are very glad you found the service excellent and really appreciate your comments.
Warm regards,
Chase Buchanan ...
Oct 25,2018
Oct 25,2018
0
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this helpful
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I can't rate my experience with Chase Buchanan highly enough. The quality of service from Danny Hicks and Daniel Johns for the sale of my property was superb, they went above and beyond to help and really have set the benchmark for my dealings with ...
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Comment on agent fees
Perfectly fair and reasonable.
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Oct 26, 2018
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Dear Matt,
Thank you so much for your fantastic comments for both Danny & Daniel, we are delighted you found the service superb and your recommendation is greatly appreciated.
Kind regards,
Chase Buchanan ...
Oct 15,2018
Oct 15,2018
0
people found
this helpful
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Elliot provided outstanding service to help my partner and I find the perfect rental property in Richmond. He was very polite, informative and went above and beyond to ensure the process was smooth and hassle free. I've had my fair share of difficult estate agents ...
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Comment on agent fees
Good
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Oct 18, 2018
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Love the new place and always happy to provide positive feedback when it is so richly deserved.
Cheers, Arvind ...
Oct 04,2018
Oct 04,2018
0
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this helpful
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I turned to Chase Buchanan after having had a slightly frustrating sales process (a buyer was found after only a few weeks of marketing, but the sale fell through and my then acting agents were unable to secure another buyer for several weeks). I received ...
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Comment on agent fees
In line with the market
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Oct 05, 2018
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Hi,
Thank you so much for posting your wonderful comments, your praise for the service you received from both Danny & Daniel is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are.
Thank you, Chase Buchanan. ...
Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
Elliot was quick off the mark with viewings arranged immediately, regular progress reports, and a successful let achieved very quickly. He was always available, knowledgeable, and helpful in resolving any queries or issues that arose. Many thanks, Elliot...
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Comment on agent fees
Fees were good value for the excellent service received
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Sep 24, 2018
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Hi Chris,
Many thanks for your great review for Elliot, we are delighted that you found his service so positive and helpful and hope we can help again in the future.
Warm regards,
Chase Buchanan ...
Sep 10,2018
Sep 10,2018
0
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Yet again, you pulled a rabbit from the hat. We are particularly impressed as it is outside your usual area. Thanks for your diligence in getting it over the line. Well done!...
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Comment on agent fees
You were very competitive on fees compared to your peers
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Sep 13, 2018
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(1)
Thank you very much for your great review, we really appreciate your comments and are delighted that you were so impressed by the Richmond office. If we can help again, please let us know.
Kind regards,
Chase Buchanan ...
Sep 03,2018
Sep 03,2018
0
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this helpful
this helpful
Daniel kept on top of this transaction every day and helped to make sure nothing was left to chance. I was particularly happy with his continued commitment after the sale was completed....
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Comment on agent fees
N/A
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Aug 16,2018
Aug 16,2018
0
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Elliot was an absolute pleasure to do business with and was very attentive and efficient throughout the entirety of the process....
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Aug 16, 2018
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Hi Clara,
We are delighted that you found Elliot a pleasure to do business with and we very much appreciate your review.
Kind regards,
Chase Buchanan ...
Aug 13,2018
Aug 13,2018
0
people found
this helpful
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In a competitive market, Chase Buchanan is an agent that stands out. Granted I only worked with one individual - Dan Johns - but having worked with many agents over the years, he and the CB team are a breath of fresh air.
Dan is ...
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Comment on agent fees
was a buyer, so didnt have any
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Aug 16, 2018
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Hi Ollie,
Many thanks for posting such a great review for Dan, we are delighted you found him so helpful and do hope you enjoy your new home. If you need anything from us, please let us know.
Warm regards,
Chase Buchanan ...
Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
From the time we met Danny Hicks, when buying our Kew home, he has been professional, attentive and encouraging.
He helped steer us to a successful completion and we move in shortly.
Could not recommend highly enough and able supported by team Richmond and in ...
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Comment on agent fees
Buying therefore not applicable
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Jul 05, 2018
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Hi David & Helen,
Thank you very much for your lovely review for our Richmond office. We are delighted you found the service excellent and we hope you will have many happy years in your new home.
Kind regards,
Chase Buchanan ...
Jun 28,2018
Jun 28,2018
0
people found
this helpful
this helpful
The flat came back on the market after we thought we'd lost it. Chase Buchanan remembered us and contacted us. Really impressed. They've been great to deal with throughout the whole purchasing process and very professional. Thanks to them I got my dream home....
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Comment on agent fees
Good
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Jun 28, 2018
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Hi Tom,
Many thanks for you lovely review, we are delighted that our Richmond office were able to make your dream home a reality and hope you have many happy years there. If you need us again, we would love to help.
Warm regards,
Chase Buchanan ...
May 08,2018
May 08,2018
0
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this helpful
this helpful
I would like to thank you for making our project a sales success.
It was your knowledge of the market, your management of the buyers through the buying process and your regular weekly, and sometimes daily, feedback to us on the requirements needed to see ...
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May 30, 2018
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Many thanks for your fantastic review and such positive comments for the Richmond sales team. We are delighted they were able to provide you such a first class service and you found the advice invaluable. We hope we can help again in the future.
Warm regards,
Chase Buchanan ...
Danny
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Daniel
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 24/07/2023, 3:33 PM by Danny HicksComplaints Procedure
No procedure set.
Last updated at 2:33 PM 24/07/2023 by Danny Hicks
Best Estate Agent in Richmond 
