Castles Estate Agents (London)
Hackney, London, E5
5/5, 182 reviews
99% recommended
95% sales valuation accuracy
99% sales fee satisfaction
No description for branch.

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Latest Reviews

View all Reviews 182
8th Oct 2024
reviewed by 'Sarah S'
“Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. ......”
23rd Oct 2022
reviewed by 'Cedric Rondeaux'
“We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding. Due to issues with ......”
3rd Oct 2022
reviewed by 'Evita'
“As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and ......”
15th Sep 2022
reviewed by 'Poppy'
“I wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in ......”
31st May 2022
reviewed by 'C/o Charlie McNelly'
“This was my first experience of agents as a buyer, and it was a very very positive one. Ela was ......”
29th Apr 2022
reviewed by 'Jonathan'
“Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
44 Lower Clapton Road
Hackney,London
Greater London
E5 0RN
020 8985 0106

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £34,000 £1,250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 5 0 89 1 84 1 1 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Our main contacts were Max and David. Viewings were carried ......”

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Jan 24,2017
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David
By: 'Denis_Denis'
Jan 24,2017
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Our main contacts were Max and David. Viewings were carried out in a very professional manner, and they worked nicely around our schedule (baby naps etc). Good comms with both us and the solicitor, and generally nice guys to deal with. We achieved around 94% of ...
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Comment on agent fees
variable fee meant they came out slightly cheaper than the other highest rated Hackney agents.
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“David was extremely helpful at all times, as were other ......”

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Jan 06,2017
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By: 'Jenny'
Jan 06,2017
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David was extremely helpful at all times, as were other members of staff. He was always on the ball and ahead of the game and I felt he did everything he could to bring about a quick sale. He helped throughout the whole selling process ...
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Comment on agent fees
Fixed fee.
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“Without David Sipple's professionalism and tenacity i do not think ......”

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Dec 19,2016
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David
By: 'Sarah'
Dec 19,2016
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Without David Sipple's professionalism and tenacity i do not think we would have found our ideal house. He got to know us and our needs and stayed in constant contact with us throughout the looking stage, finally helping us secure our property. He was always ...
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Comment on agent fees
we didn't pay fees, we were buyers
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“We recently bought our house through the team at Clapton, ......”

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Nov 08,2016
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David
By: 'Chris'
Nov 08,2016
0 people found
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We recently bought our house through the team at Clapton, E5. Throughout the process they were very helpful and very efficient. They always got back to us immediately and were very positive and courteous throughout the process....
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“I sold my house through Castles, having purchased it through ......”

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Nov 07,2016
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David
By: 'Tom'
Nov 07,2016
0 people found
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I sold my house through Castles, having purchased it through them a few years earlier. The second time round it was a new team. David, the branch manager, was excellent and I liked him from our first meeting. We agreed a good strategy and, despite ...
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Comment on agent fees
Good few structure agreed
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“We sold out flat through Castles and both my husband ......”

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Oct 31,2016
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David
By: 'Karen'
Oct 31,2016
0 people found
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We sold out flat through Castles and both my husband and i found both Max and David very easy to deal with. MAx gave us solid and honest advice when it came to positioning the price of our flat, especially in a more challenging, post ...
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Comment on agent fees
very fair
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“Scott was very friendly and helpful from the first minute. ......”

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Sep 19,2016
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By: 'Gaizka'
Sep 19,2016
0 people found
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Scott was very friendly and helpful from the first minute. I forgot an important paper to complete our contract and he did not hesitate to drive me to my former house to pick it up. Emails sent to him were answered fairly quickly too....
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“Really impressed with Castles estate agents in Hackney. Being first ......”

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Sep 12,2016
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David
By: 'Sarah'
Sep 12,2016
0 people found
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Really impressed with Castles estate agents in Hackney. Being first time buyers, my friend and I were grateful to have such approachable, professional and genuine agents to help us through the house buying process. Scott and David kept us updated, particularly at times when there ...
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“We used Castles to both sell our old property and ......”

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Sep 06,2016
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David
By: 'Lisa'
Sep 06,2016
0 people found
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We used Castles to both sell our old property and purchase our new property. The chain collapsed several times, and was frought with issues (mainly Brexit related). It was a very stressful process but David and Max from Castles were professional and responsive throughout. Their ...
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Comment on agent fees
The fees we paid to Castles were market rate and fair. Due to the issues relating to the chain, they really worked hard.
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“Excellent service from start to finish. Smooth communications throughout, very ......”

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Sep 06,2016
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David
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Max
By: 'Will'
Sep 06,2016
0 people found
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Excellent service from start to finish. Smooth communications throughout, very efficient. Would recommend this agent to my friends without hesitation...
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Good
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“David and Max at Castle have been great throughout the ......”

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Jun 24,2016
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David
By: 'Hanlou'
Jun 24,2016
0 people found
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David and Max at Castle have been great throughout the sale of my flat. From the start they gave me a realistic expected sale price, they got my flat on all the right sites, getting lots of viewers round until we got the sale. Once ...
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Comment on agent fees
The fees i felt were very fair, set at 3 different rates dependent on the final sale price of my flat
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“A huge thank you to Scott and David for their ......”

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Apr 11,2016
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David
By: 'DM'
Apr 11,2016
0 people found
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A huge thank you to Scott and David for their help and support with buying my first property. Throughout the process, Scott and David kept me informed at all times, acted in the best interests of both the seller and me, and maintained professionalism. No ...
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N/A
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“Sold a house for me to a cash buyer very ......”

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Mar 25,2016
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By: 'Rushil'
Mar 25,2016
0 people found
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Sold a house for me to a cash buyer very quickly. Always kept me updated with feedback on all viewings. Would definitely use again...
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Good
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“I would like to say a huge thank you to ......”

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Mar 24,2016
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David
By: 'F.Kelly'
Mar 24,2016
0 people found
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I would like to say a huge thank you to Scott and David for selling my property and overseeing the purchase of my new home. Without their hard work, determination and persistence I honestly do not think I would have achieved my dream of a ...
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By: David Sipple
Mar 24, 2016
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Ms Kelly really appreciate the positive feedback and congratulations on the new home , we are always free for new home parties so we will await our invites . It wasnt always plain sailing but after chasing the council vigorously for days on end and ensuring the buyer was informed at every step , we got the move to happen just in time . Good luck in the new home and dont hesitate to contact if you require our services or advice again . ...

“David was instrumental in getting this sale through and was ......”

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Mar 18,2016
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David
By: 'Ko'
Mar 18,2016
0 people found
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David was instrumental in getting this sale through and was a pleasure to work with . He was honest and offered great resolve when things became very difficult . I've bought many properties but never had to deal with such a complex purchase but castles were fantastic ...
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“We were delighted with the overall level of service we ......”

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Mar 18,2016
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David
By: 'Terraced'
Mar 18,2016
0 people found
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We were delighted with the overall level of service we received and would personally like to thank David Sipple and is staff for the incredible personal support he gave us in what was an extremely stressful sale....
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Good
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“Max was exceptional to deal with. From the first phone ......”

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Mar 08,2016
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By: 'A'
Mar 08,2016
0 people found
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Max was exceptional to deal with. From the first phone call it felt like we weren't dealing with a typical estate agent, he was honest and outlined the pro's and cons of the property. I'd highly recommend dealing with Max!...
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“Fantastic experience with castles ! I just bought my first home ......”

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Mar 07,2016
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David
By: 'Laura'
Mar 07,2016
0 people found
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Fantastic experience with castles ! I just bought my first home and was really impressed with Scott . He was really attentive with my needs and has a great personality and always kept me informed with the purchase . I will defiantly be using them again Thanks guys...
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“I have found Castles and particularly Scott to be really ......”

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Mar 03,2016
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David
By: 'EJV'
Mar 03,2016
0 people found
this helpful
I have found Castles and particularly Scott to be really helpful and pleasant to deal with. Not at all like the stereotypical estate agents! Scott was so helpful and pro-active when I was looking for a buy-to-let flat that I used Castles as my letting ...
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Comment on agent fees
Good
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By: David Sipple
Mar 03, 2016
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Thank you for the the glowing review regarding scott and the team . Unfortunately sales can take longer than expected but its very important that you are kept up to date with the process . Hope you enjoy the new flat and you know where we are if you need us in the future . ...

“Scott is very attentive and does his best at all ......”

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Feb 19,2016
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By: 'Jade'
Feb 19,2016
0 people found
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Scott is very attentive and does his best at all times to get things done as quick as possible. With a great sense of humour he makes the whole stressful process of finding a place to live much more bearable....
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Comment on agent fees
Very decent, the best I have experienced
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“So happy with our service from Scott, he was more ......”

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Feb 19,2016
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By: 'Lou'
Feb 19,2016
0 people found
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So happy with our service from Scott, he was more than helpful from our first phone call where we called up about a property we saw online, right through til post completion 5 months later on the same property. With a lot of problems along the ...
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Na
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“I just bought a flat through Castles, very much pleased ......”

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Feb 16,2016
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By: 'rav'
Feb 16,2016
0 people found
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I just bought a flat through Castles, very much pleased with everything. Max and scott were very professional, answered all my questions quickly, the whole process was very smooth and painless. Thank you for everything. If one day I decide to rent out my flat, ...
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“Buying a flat is a long process, but I'm glad ......”

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Jan 19,2016
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David
By: 'Oren'
Jan 19,2016
1 people found
this helpful
Buying a flat is a long process, but I'm glad I had the chance to do it with Scott, Mahe and George who have made every effort to make it as quick and easy as possible. I had actually called Castles originally about a different ...
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“We first met Scott for a viewing on a flat ......”

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Jan 11,2016
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David
By: 'Yeonoon'
Jan 11,2016
0 people found
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We first met Scott for a viewing on a flat in Hackney Downs. He was friendly, listened to what we were looking for and was proactive about finding suitable viewings which lead to the purchase of our current flat in Clapton. He stayed involved in ...
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“We have recently completed on the purchase of a property ......”

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Jan 04,2016
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By: 'Anon'
Jan 04,2016
0 people found
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We have recently completed on the purchase of a property and have been very pleased with the prompt, efficient and courteous service provided by Mahe, Scott, George and team at Castles, Hackney. We live in Sussex, and for us to get up to London takes ...
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Comment on agent fees
comparable
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“The service from Castles during our time of purchase was ......”

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Dec 10,2015
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David
By: 'Jemima'
Dec 10,2015
0 people found
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The service from Castles during our time of purchase was outstanding. We had full support throughout the process and communication was strong at every stage. Due to the nature of the purchase it required persistence from our end and that is exactly what we experienced ...
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“I called about another property but George mentioned this one ......”

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Dec 08,2015
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David
By: 'Caspar'
Dec 08,2015
0 people found
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I called about another property but George mentioned this one and although quite different from the one we were calling about it suited us perfectly. We called back the next day, viewed it and offered the same day. Both George and Mahe were very helpful ...
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“Castles were a breath of fresh air. I wandered in ......”

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Oct 02,2015
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By: 'Mel'
Oct 02,2015
0 people found
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Castles were a breath of fresh air. I wandered in one day having had my property on the market with another agent with little action after 3 months, and straight away I knew that we were on the same page! Their professional but relaxed approached to ...
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Comment on agent fees
Very competitive in todays market. No doubt they work hard for their fees unlike other agents charging much higher fees.
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“These guys are absolutely fantastic. I cannot recommend them highly ......”

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Sep 30,2015
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David
By: 'Ed'
Sep 30,2015
0 people found
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These guys are absolutely fantastic. I cannot recommend them highly enough. They went above and beyond in my opinion, keeping us informed of everything that was happening in a process which was not straightforward due to the sale being through probate. I have dealt with ...
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“I tried to sell my property last September and did ......”

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Sep 24,2015
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David
By: 'Damian'
Sep 24,2015
0 people found
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I tried to sell my property last September and did not succeed because different agency overvalued my property witch on paper looks interesting but in reality it was a waste of time. Then I went to Castles Estates east London witch I also bought my ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), London E5 0RN



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