97% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
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Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Latest Reviews
20th Sep 2022
reviewed by 'Rosa'
11th May 2022
reviewed by 'Cecilia'
14th Apr 2022
reviewed by 'Debby Cheung'
5th Apr 2022
reviewed by 'Helen'
Opening Hours
Address
Castles Estate Agents (London)
438 Hertford Road
Edmonton,London
Greater London
N9 8AB
020 8804 8123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 100% | £170,000 | £680,000 |
| Lettings | 92% | 96% | £575 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 31 | 0 | 54 | 0 | 50 | 0 | 10 | 0 | 4 | 1 |
Areas covered
- N9
- Ponders End
- N18
- Edmonton
- EN3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Jan 11,2019
Jan 11,2019
0
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this helpful
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Thanks to Stuart for seeing through our recent property sale. He was diligent and kept us informed at all stages. I would recommend Castles as the best estate agents in Edmonton....
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Good
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Jan 04,2019
Jan 04,2019
0
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this helpful
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Castles have handled our two flat in Tottenham since 2010. During this time both Alex and Sertac have displayed exceptional Professionalism in handling issues which have arisen . We would recommend them without reservation.
A mention should also be made here of Fatima(Technical and property services) ...
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Comment on agent fees
Higher than other agents we use especially when they manage more than one property.
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Nov 23,2018
Nov 23,2018
0
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this helpful
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I have been working with Craig for the last 2 months as was looking for a flat for my mum. It was a difficult challenge as we had a long list of requirements and the situation was a bit messy.
Craig simplified the process and was ...
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Comment on agent fees
Reasonable fees.
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Nov 19,2018
Nov 19,2018
0
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this helpful
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My first meeting with Craig was at the property. I was very impressed with the way he presented himself and the company. After the meeting was finished, i decided that Castle's were going to be marketing the property. Craig up dated me on a regular ...
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Comment on agent fees
Agent,s fees were fair, but i do achieve better rate in other areas.
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Nov 09,2018
Nov 09,2018
0
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I used to rent a property in Tottenham in 2013/14, and recently contacted again Alex with regards to a reference. I always found him very friendly and professional....
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Nov 05,2018
Nov 05,2018
0
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Stuart and Mikhael were both very helpful from the outset with the sale of our house; and any requests or queries by us were efficiently followed-up by them. They were on the case, and kept us abreast of any developments during the progression of the ...
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Comment on agent fees
Fair and reasonable
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Nov 03,2018
Nov 03,2018
1
people found
this helpful
this helpful
Craig was extremely knowledgable, helpful and courteous. I would happily recommend him to anyone looking for rental property both to landlords and tenants...
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Oct 07,2018
Oct 07,2018
0
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this helpful
this helpful
I have been a buyer and seller for some time and have dealt with many agents in different areas I haven't always thought my opinions and thoughts have mattered where it comes to estate agents, they have just seemed (to me) interested only in their ...
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Comment on agent fees
N/A as I am the buyer
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Oct 06,2018
Oct 06,2018
0
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The initial valuation was accurate. The service provided by Stuart throughout the sale process was really good and helped to alleviate the stress of selling a property....
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Comment on agent fees
The fees were reasonable for the services provided and were competitive with other agencies.
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Sep 13,2018
Sep 13,2018
0
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Absolutely brilliant service provided by Stuart and Castles. House sold within a week. I was living 300 miles away during sale and Stuart provided a great service which meant I did not have to keep travelling up and down the country during the sale. He went ...
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Comment on agent fees
Reasonable and easy to understand.
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Aug 27,2018
Aug 27,2018
0
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Extremely patient and helpful throughout the process of selling the house, leading to early identification of a buyer. Without hesitation I would recommend Stuart...
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Comment on agent fees
Good
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Jul 20,2018
Jul 20,2018
0
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Stuart was very helpful when it came to selling Dad's house. He was very professional and explained everything to us before the house was put on the market and got us a very quick sale. He kept us informed all the way along and was ...
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Comment on agent fees
I thought the fees were reasonable - you get what you pay for.
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Jul 15,2018
Jul 15,2018
1
people found
this helpful
this helpful
We received good service from Stuart at Castles. He explained the process and fees before the house went on the market.
He also kept us informed throughout the process and handled our communication with the buyer very well throughout....
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Comment on agent fees
The fee was reasonable and Stuart explained exactly what they would be.
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Jul 14,2018
Jul 14,2018
0
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When selling, Stuart Gray kept in regular contact with me and provided updates along the way. I really appreciated this as I am always busy at work. Selling was smooth sailing and quick once we had a buyer. Stuart put me in touch with other ...
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Comment on agent fees
Good
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Jun 22,2018
Jun 22,2018
0
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Having not had any previous experience of selling a property, I had no idea of what to expect when I walked into Castles Estate Agents.
After explaining I had a property I wished to put on the market I was promptly introduced to the manager, ...
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Comment on agent fees
Very acceptable, nowhere near what I was expecting to pay.
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Jun 15,2018
Jun 15,2018
0
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this helpful
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Alex was really helpful and lovely from our first conversation till present. It was my first time renting as I have previously lived in a property which i owner. Was very understanding and helpful when trying to find a landlord who would allow pets. Good ...
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Jun 01,2018
Jun 01,2018
0
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I have used Castles for letting my flats for around 15 months and I have to say that they have been brilliant. They realistically estimated my prospective rents and have found brilliant tenants for me and continued to support me through the tenancy.
The repairs team ...
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Comment on agent fees
The fees are average for the area but I pay it to save myself hassle rather than letting directly, so it feels value for money to me.
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May 28,2018
May 28,2018
0
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We received good service from Stephen at Castles. He kept us informed throughout the process and handled our communication with the sellers very well throughout....
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Apr 15,2018
Apr 15,2018
0
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Alex was outstanding from the moment we first met with him. Arranging a suitable time to be there for us to meet, and on the several occasions we need afterward as well. Being first time buyers we couldn't have asked for a better introduction to ...
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Comment on agent fees
Good
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Mar 12,2018
Mar 12,2018
0
people found
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Alex is incredible. Being new to property, I really needed an agent who was patient, knowledgeable and had my best interests in mind. I found all of those qualities from Alex at Castles. Having helped me now for nearly 2 years with great tenants, I am ...
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Mar 12,2018
Mar 12,2018
0
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Just resently move in to my new flat.all process went smoothly and with full satisfaction thanx to Craig.Thank you for being so helpful and professional....
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Comment on agent fees
Fees are very reasonable
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Mar 08,2018
Mar 08,2018
0
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Alex has been extremely helpful when dealing with issues pertaining to the rental of my flat. At the end of a long, succesful tenancy, although she didn't have to, she offered to make sure the tenant has left the property in good order and that ...
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Comment on agent fees
Agency fees have been quite reasonable.
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Feb 27,2018
Feb 27,2018
1
people found
this helpful
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Lorenzo and Alex were warm, attentive and accommodating throughout the entire process. It seemed that they didn't want to simply complete the deal for business purposes, but also because they cared and wanted me to get the flat I wanted! Alex went out of his ...
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Comment on agent fees
Standard
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Dec 09,2017
Dec 09,2017
0
people found
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Alex and Sertac made our moving house experience easy going and straight forward. Thank you for being so clear and transparent during the whole process. I really recommend them....
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Comment on agent fees
The agent’s fees were expensive however the market seems to be expensive too. In my case it was worth money
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Aug 21,2017
Aug 21,2017
0
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Craig has made the process of us moving very easy. He is friendly in his manner but also very professional. He has been very easy to reach and quickly answers all of our questions and queries, which haven't stopped since we moved in. He has ...
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Comment on agent fees
We found the agency fees to be reasonable and less than many other estate agents.
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Feb 16,2017
Feb 16,2017
0
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Both members of staff were very helpful. Steven as the person who was present during viewing of the property and signing the contract was very pisitive. He has dealt with everything professionally. He was very approachable. Sertac was also helpful and it was nice and ...
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Comment on agent fees
The fees are slightly high
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Aug 05,2016
Aug 05,2016
0
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I can not thank these guys enough for all the help they gave me and at the speed it needed to be done. Where the council were not being any use, everyone I delt with in the office especially Steven Carter and Alex were brilliant...
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Jul 19,2016
Jul 19,2016
0
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Steven has made my move stress free and seemless from beginning to end. He is a true professional and a gentleman. Can not recommend him highly enough, thank you so much to castles and Steven!...
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May 26,2016
May 26,2016
0
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Gerry Evans is simply a trooper. I had a massive problem with my property due to a water leak from the upstairs flat. Castles dealt with the problem, contractors and insurance company from beginning to end and kept my stress and involvement to a minimum. ...
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May 11,2016
May 11,2016
0
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Excellent and consistent service for a few years now as a landlord letting I can highly recommend Alex Philippou and his colleagues at Castles Letting....
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Comment on agent fees
Very reasonable fees
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Alex
(59)
Stuart
(59)
Sertac
(16)
Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:30 AM 22/03/2018 by allAgents
Best Estate Agent in N9 
Best Letting Agent in N9 
