Hartlepool, TS24
5/5, 170 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ... show more Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.

This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.

Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Castledene Sales & Lettings | Estate Agents with Properties for sale - Bishop Auckland, Seaham, Easington, Hartlepool, County Durham & The North East

Latest Reviews

View all Reviews 170
21st Dec 2022
reviewed by 'JRP'
“I have been dealing with the Hartlepool office to rent a property in Sunderland, and the team consisting of Louise, ......”
19th Dec 2022
reviewed by 'Melinda Wutete'
“Had the back-up of a very dedicated team (Louise,Lizzie and Abbey).Very immediate to answer your emails and provide ......”
15th Nov 2022
reviewed by 'Julie'
“Recently bought a house via this branch.Both Alex and Charlotte were very professional, helpful and communicative. Would highly recommend ......”
5th Jul 2022
reviewed by 'Wayne'
“After contacting Castledene lettings about a property in Mowbray road on the 28/06/2022. I asked to apply for a rental just ......”
19th Jul 2021
reviewed by 'Bryan'
“All in all everything went very smoothly and without any major 'hiccups', I spoke to Abbey on the phone several ......”
19th May 2021
reviewed by 'Rachel'
“The fantastic team of Louise, Lizzie and Abbey at Castledene Hartlepool are first class and my favourite agents for my ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 12:00
  • Sunday: Closed
Address

Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £28,500 £230,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 1 52 2 15 0 11 0 2 1
Areas covered
  • TS24
  • TS26
  • TS25
  • TS23
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Castledene Sales & Lettings Image 1
Bishop Auckland, DL14
Easington, SR8
Hartlepool, TS24
Seaham, SR7

“Really genuinely happy with how the team manages my portfolio ......”

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Feb 21,2018
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By: 'J'
Feb 21,2018
0 people found
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Really genuinely happy with how the team manages my portfolio of houses. Leaves me with time to find more properties!...
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Excellent
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“Wonderful service from start to finish, really couldn't rate Louise, ......”

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Feb 21,2018
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By: 'Stella'
Feb 21,2018
0 people found
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Wonderful service from start to finish, really couldn't rate Louise, Lizzie and the team at CastleDene highly enough. 5 Star Service!...
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Good
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“Great girls, friendly, approachable and go out of their way ......”

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Feb 19,2018
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By: 'Jenny'
Feb 19,2018
0 people found
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Great girls, friendly, approachable and go out of their way to help. That's why I've stayed with CastleDene to rent my house, gives me peace of mind as a tenant that any issues I may have are always dealt with....
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Totally, especially to have the confidence of knowing you can rely on your landlord
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“Brilliant customer service, nothing is an issue, Louise is very ......”

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Feb 19,2018
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By: 'D'
Feb 19,2018
0 people found
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Brilliant customer service, nothing is an issue, Louise is very knowledgeable on the market and on the rare occasion we've had problems, her knowledge of legislation is fantastic and Lizzie is a superstar, any time I request anything i.e. a statement, its there in ...
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good
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“Superb service, the girls are friendly, polite and very knowledgeable! ......”

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Feb 12,2018
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By: 'George'
Feb 12,2018
0 people found
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Superb service, the girls are friendly, polite and very knowledgeable! Absolutely confident that my properties are in the safest hands. Would certainly recommend....
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Excellent
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“First Class Service!! Having used other agents throughout my time ......”

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Feb 12,2018
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By: 'R'
Feb 12,2018
0 people found
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First Class Service!! Having used other agents throughout my time renting properties, I have to say Louise and Lizzie are head and shoulders above the competition and I have and will continue to refer anyone looking for an honest, approachable and effective management agent to ...
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Comment on agent fees
Brilliant in terms of the service level.
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“What can I say .... these girls are amazing pure go ......”

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Feb 12,2018
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By: 'Lynn'
Feb 12,2018
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What can I say .... these girls are amazing pure go out there way to do what they can . Absolute incredible staff .....
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Good
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“Fantastic service. Very helpful and friendly at all times. Louise ......”

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Feb 12,2018
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By: 'Chris'
Feb 12,2018
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Fantastic service. Very helpful and friendly at all times. Louise couldn't do enough for me. Would definitely recommend Castledene Estate Agents....
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“These ladies have made it so easy for me to ......”

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Feb 09,2018
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By: 'Abby'
Feb 09,2018
0 people found
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These ladies have made it so easy for me to rent the house I love! Couldn't have been more helpful :)...
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Comment on agent fees
Good price agency fees compared to some agencies I have used In past
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“When looking to find the perfect house for me and ......”

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Jan 17,2018
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By: 'Nadia'
Jan 17,2018
0 people found
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When looking to find the perfect house for me and my son Lizzie and Louise couldn't of helped me more to find the right one. Very professional and would recommend to anyone...
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“We are really pleased with Lizzie at the Hartlepool branch, ......”

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Jan 16,2018
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By: 'Susan'
Jan 16,2018
0 people found
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We are really pleased with Lizzie at the Hartlepool branch, nothing is too much trouble, any hiccup and it is sorted out asap, she makes you feel at ease....
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Comment on agent fees
Fair
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“As a new tenant these girls have worked hard and ......”

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Jan 16,2018
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By: 'Simon'
Jan 16,2018
0 people found
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As a new tenant these girls have worked hard and fast to help me move in and get settled. Their quick response to issues and communications between myself and the landlord have made this little rental feel like home....
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Comment on agent fees
Reasonable
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“I signed up with Lizzie after having one of my ......”

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Jan 16,2018
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By: 'N'
Jan 16,2018
0 people found
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I signed up with Lizzie after having one of my properties empty for a year. A tenant was found within a few weeks, I then transferred 2 more properties. Lizzie is very professional and efficient and always easy to contact. She is very helpful and knowledgeable....
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Comment on agent fees
Castledene is above average with regard to costs but when you weigh this up against cheaper Agents but you have empty property its well worth the investment.
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“Brilliant!! These two girls really do take the stress and ......”

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Jan 12,2018
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By: 'Rick'
Jan 12,2018
0 people found
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Brilliant!! These two girls really do take the stress and hassle out of renting your house out. The tenant they have found is spot on, no arrears, looks after my house and wants to stay long term. I couldn't be more pleased....
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Good
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“Very professional and responsive. The type of agents who find ......”

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Dec 18,2017
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By: 'J'
Dec 18,2017
0 people found
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Very professional and responsive. The type of agents who find solutions not problems. As a landlord I would recommend Castledene Hartlepool without hesitation....
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Good
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“Always professional, always helpful. Nothing is a problem. They make ......”

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Dec 18,2017
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By: 'Lynne'
Dec 18,2017
0 people found
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Always professional, always helpful. Nothing is a problem. They make the Hartlepool branch! Keep it up girls!! Well done castledene x...
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Comment on agent fees
Fantastic
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“We get a great service from Lizzie and Louise. They ......”

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Dec 18,2017
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By: 'JulesM'
Dec 18,2017
0 people found
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We get a great service from Lizzie and Louise. They are very friendly, knowledgeable and approachable. They respond quickly to enquiries and get a good job done....
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Good
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“Louise and Lizzie are so cheery and helpful, I would ......”

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Dec 16,2017
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By: 'Steve'
Dec 16,2017
0 people found
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Louise and Lizzie are so cheery and helpful, I would recommend every time! Nothing is too much trouble no matter what the issue....
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“Louise and Lizzie have been very helpful in dealing with ......”

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Dec 15,2017
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By: 'Stuart'
Dec 15,2017
0 people found
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Louise and Lizzie have been very helpful in dealing with a difficult tenancy problem and have always been friendly and efficient...
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Standard
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“Good communication at all times. Quick response to any problems ......”

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Dec 15,2017
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By: 'A.'
Dec 15,2017
0 people found
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Good communication at all times. Quick response to any problems that arise which is essential to me as I live far away from the rental property and therefore rely on the agents to make all arrangments with contractors etc....
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Comment on agent fees
Very reasonable
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“From meeting Louise in April we were very impressed. Always ......”

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Dec 15,2017
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By: 'Efficient'
Dec 15,2017
0 people found
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From meeting Louise in April we were very impressed. Always efficient and on time and ready with her very professional advice. We didn't hesitate to go with Castledene. We had tenants in very quickly and they kept us up to date with all of the ...
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Comment on agent fees
Excellent
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“Both Lizzie and Louise have been excellent. Friendly, professional and ......”

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Dec 15,2017
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By: 'Paul,'
Dec 15,2017
0 people found
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Both Lizzie and Louise have been excellent. Friendly, professional and efficient service. I would highly recommend Castledene to other landlords....
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Comment on agent fees
Very reasonable fees.
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“Really easy to deal with. Always has your best interests ......”

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Dec 14,2017
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By: 'Dkinnersley'
Dec 14,2017
0 people found
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Really easy to deal with. Always has your best interests on mind. Would recommend to anyone in the renting business!...
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“I feel really safe and secure with Castledene as my ......”

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Dec 14,2017
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By: 'Fran'
Dec 14,2017
0 people found
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I feel really safe and secure with Castledene as my landlords. I always know my repairs are carried out fast and by qualified tradesmen. I've never had a bad experience since renting my house threw them....
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Good
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“Lizzie and Louise go above and beyond the call of ......”

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Dec 14,2017
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By: 'Happy'
Dec 14,2017
0 people found
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Lizzie and Louise go above and beyond the call of duty when it comes to managing my property. They always keep me fully up to date with everything I need to know. If I have any queries they are very happy to help and don't ...
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Comment on agent fees
Fees are goid for the service given
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“These two work so hard and from moving in to ......”

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Dec 13,2017
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By: 'Lisa'
Dec 13,2017
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These two work so hard and from moving in to my home they have always been so lovely. Any repairs I report are always dealt with immediately and their contractors are really friendly. I wouldn't rent of anyone other than castledene. They are brilliant landlords....
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Good
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“These two work so hard and from moving in to ......”

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Dec 13,2017
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By: 'Lisa'
Dec 13,2017
0 people found
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These two work so hard and from moving in to my home they have always been so lovely. Any repairs I report are always dealt with immediately and their contractors are really friendly. I wouldn't rent of anyone other than castledene. They are brilliant landlords....
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Good
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“Castledene have managed my houses in Hartlepool for over two ......”

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Dec 13,2017
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By: 'Happy'
Dec 13,2017
0 people found
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Castledene have managed my houses in Hartlepool for over two years now and I must say I couldn't be happier with the service. The girls are always professional, polite and really helpful. I wouldn't hesitate to recommend them to anyone looking for a managing agent....
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Good
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“Castledene have managed my houses in Hartlepool for over two ......”

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Dec 13,2017
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By: 'Happy'
Dec 13,2017
0 people found
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Castledene have managed my houses in Hartlepool for over two years now and I must say I couldn't be happier with the service. The girls are always professional, polite and really helpful. I wouldn't hesitate to recommend them to anyone looking for a managing agent....
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Good
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“Louise has been professional and extremely knowledgeable from our first ......”

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Dec 13,2017
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By: 'P'
Dec 13,2017
0 people found
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Louise has been professional and extremely knowledgeable from our first meeting. She valued our property and gave us all the information we needed, some of which we weren't even aware of and could have potentially been prosecuted had we let our property ourselves. She has ...
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Comment on agent fees
Excellent for the service levels received
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:31 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Hartlepool TS24 7SE



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Branch - Hartlepool, TS24

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