1 Star Review
Nov 02,2024
By:
'Chris'
Nov 02,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN1
Lettings (as a Tenant)
Postcode: BN1
0
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Terrible agency. Aggressive and threatening staff, caused my daughter severe mental distress.
Avoid...
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“The lender changed the mind in last minute...”
1 Star Review
Jan 12,2024
By:
'May Win'
Jan 12,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN1
Lettings (as a Tenant)
Postcode: BN1
1
people found
this helpful
I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.
In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a ...
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“Poor student letting experience....”
1 Star Review
Jan 07,2024
By:
'Jack'
Jan 07,2024
Services: Lettings (as a Tenant)
Rent PCM: £1330
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Rent PCM: £1330
Postcode: BN2
3
people found
this helpful
With regret, I am leaving Brand Vaughan a 1-star review to reflect my experience with them.
This is not a reflection of all staff at the company, as I did indeed have some positive, professional experiences during my tenancy.
It appears to me that from ...
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1 Star Review
Oct 08,2023
By:
'Krzysztof'
Oct 08,2023
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BN2
Lettings (as a Landlord)
Postcode: BN2
2
people found
this helpful
My name is Krzysztof Perek, and I am writing to you on behalf
of my partner, Alexander Nadasky, and myself. We are both residents of Brighton, currently residing at 2
Abbey Road since February 2023. We are international students who moved from London to Brighton in
search ...
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“do not rent with brand vaughan...”
1 Star Review
Dec 31,2022
By:
'unhappy renter'
Dec 31,2022
Services: Lettings (as a Tenant)
Rent PCM: £2492
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Rent PCM: £2492
Postcode: BN2
2
people found
this helpful
our house has rotting floor boards and a reoccurring damp/ mould problem which the land lords are fighting tooth and nail not to fix. we've sent several emails with photographic proof and we've been told that we need to open the windows and run the ...
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2
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“I have used other agents and consider myself ......”
5 Star Review
Sep 22,2022
By:
'Ashley'
Sep 22,2022
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN1
Lettings (as a Landlord)
Postcode: BN1
0
people found
this helpful
I have used other agents and consider myself very lucky to have contacted Beth at Brand Vaughan, she was very knowledgeable, polite, easy to talk to and was and is extremely efficient.
I look forward to a long relationship with her and Brand Vaughan....
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“Beth was amazing and the houses were brilliant...”
5 Star Review
Jan 19,2022
By:
'Caitlyn'
Jan 19,2022
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN2
Lettings (as a Tenant)
Postcode: BN2
0
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Beth was amazing with showing us exactly what we wanted and told us everything we wanted to know about the houses, and she let us look around as much as we wanted and film the houses for our other two housemates which was very much ...
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“Needs to improve communication skills with cu......”
1 Star Review
Sep 25,2021
By:
'Amanda'
Sep 25,2021
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: BN1
Lettings (Prospective customer)
Postcode: BN1
3
people found
this helpful
Needs to improve communication skills with customers. The way this agent came across was quite abrupt and invasive. I will not use this agent again....
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“Beth was absolutely brilliant! She was super ......”
5 Star Review
Sep 14,2021
By:
'Chloe'
Sep 14,2021
Services: Lettings (as a Tenant)
Rent PCM: £590
Would you recommend?: Yes
Postcode: BN1
Lettings (as a Tenant)
Rent PCM: £590
Postcode: BN1
0
people found
this helpful
Beth was absolutely brilliant! She was super attentive, very funny and went above and beyond! She helped me with my application and called me straight away when I sent any emails. Really amazing customer service skills....
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“Fantastic service from Chloe...”
5 Star Review
Jun 21,2021
By:
'Chris'
Jun 21,2021
Services: Admin
Would you recommend?: Yes
Postcode:
Admin
Postcode:
0
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Cannot praise Chloe, student lets, enough! So professional and helpful. When your dealing with someone so knowledgable and helpful, you know you've made the right decision with your business....
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“Beyond useless! Poor communication throughout......”
1 Star Review
Apr 26,2021
By:
'ANON'
Apr 26,2021
Services: Lettings (as a Landlord)
Rent PCM: £1575
Would you recommend?: No
Postcode: BN2
Lettings (as a Landlord)
Rent PCM: £1575
Postcode: BN2
1
people found
this helpful
Beyond useless! Poor communication throughout the lettings process and just abysmal at finding suitable and reliable tenants. The main priority would appear to get anyone in, regardless how their references stack up, and get you on their books. I've now last eight months rent (and ...
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“Absolute shambles of an agency and property m......”
1 Star Review
Mar 11,2021
By:
'Rachel'
Mar 11,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Postcode: BN2
1
people found
this helpful
Absolute shambles of an agency and property manager. As a young student, I have been treated with no respect or dignity, with deliberately slow and meaningless replies. AVOID THIS AGENCY AT ALL COSTS. They see tenants as money and not human beings....
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“Bought and sold a property through their Kemp......”
5 Star Review
Dec 19,2020
By:
'Cosmo'
Dec 19,2020
Services: Sales (as a Vendor)
Sold price: £650000
Would you recommend?: Yes
Postcode: BN2
Sales (as a Vendor)
Sold price: £650000
Postcode: BN2
0
people found
this helpful
Bought and sold a property through their Kemp Town branch in challenging circumstances amidst the pandemic. Michael, Felix, Timothy and the rest of the team were faultless throughout. Always available, helpful, communicative and endlessly patient in dealing with all our enquiries and requests, really couldn't ...
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“Slick con men and women...”
1 Star Review
Oct 28,2020
By:
'Jamie'
Oct 28,2020
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Rent PCM: £900
Postcode: BN2
3
people found
this helpful
I was interested in renting a property in kemptown and Brand Vaughn took a sizeable holding fee (many hundreds of pounds.) The company they use to do a credit search ask for incredible amounts of personal and family information and will not take responsibility for ...
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3
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1 Star Review
Oct 16,2020
By:
'Sam'
Oct 16,2020
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Rent PCM: £795
Postcode: BN2
4
people found
this helpful
Rented out a small studio flat, move in process was smooth, only issues I had for during tenancy was a drainage problem (had plumbers in 4-5 times) as the taps were flow limited (bills were included, flow limited to save them money) They weren't powerful ...
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“Awful and deceitful company who will waste your time....”
1 Star Review
Sep 14,2020
By:
'Isabelle'
Sep 14,2020
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: BN1
Lettings (Prospective customer)
Postcode: BN1
0
people found
this helpful
Terrible letting agency, they will lie, mislead you and waste your time. Two properties we saw with them, the first was a property we saw and put an application in for, only for it to be denied because the landlord did not wish to let ...
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“Absolutely the worst letting agents I’ve ever......”
1 Star Review
Jul 22,2020
By:
'Rebecca'
Jul 22,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Postcode: BN2
2
people found
this helpful
Absolutely the worst letting agents I’ve ever had to deal with. They lie, change locks without consent. Allow viewings when advised it was inconvenient at the time they wanted other students to view property. The actual owner of the company owned the house my ...
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“They play rentees around...”
1 Star Review
May 13,2019
By:
'madon'
May 13,2019
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Rent PCM: £900
Postcode: BN2
2
people found
this helpful
i payed £400 towards a deposit to take property off market. then after passing referencing they said my guarantor fell through (although the guarantor had 2 million in assets). i then gave them another guarantor who was also a property developer then they declined finishing the application. ...
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Comment on agent fees
the wavered the agency fees but i have a feeling they were trying to get the £400 which was supposed to be non refundable deposit. they did say they were going to refund me, however, i dont know whether that was because they saw i had some clout behind me with property developers and i knew what i was talking about or if they genuinely were struggling with the application
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“An excellent, professional and helpful team / service. Would highly recommend. ......”
5 Star Review
Oct 23,2017
By:
'JackieB'
Oct 23,2017
Services: Sales (as a Buyer)
Sold price: £235
Would you recommend?: Yes
Postcode: BN2
Sales (as a Buyer)
Sold price: £235
Postcode: BN2
1
people found
this helpful
An excellent, professional and helpful team / service. Would highly recommend. The team helped us all through the process of purchasing a flat from start to finish and after too! Jon Antony, in particular, went above and beyond in helping us with issues that arose both ...
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1
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“These agents acted with great professionalism from the start and ......”
5 Star Review
Oct 01,2017
By:
'Roger'
Oct 01,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BN2
Sales (as a Vendor)
Postcode: BN2
0
people found
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These agents acted with great professionalism from the start and kept us informed of every stage of the sale. I really wasn't expecting the quick sale they promised, but we were all astounded that this was achieved within 24 hours of signing the sales contract!
A ...
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Comment on agent fees
Best rate agreed quickly.
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“David Vaughn and The B-V team led by Micheal Enever ......”
5 Star Review
Sep 25,2017
By:
'John'
Sep 25,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BN2
Sales (as a Vendor)
Postcode: BN2
0
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David Vaughn and The B-V team led by Micheal Enever from the Kemptown office, were incredibly helpful and supportive throughout the whole selling process. David at the start (and from time to time, was more a friend than agent) and Michael and 'the boy band!...
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Comment on agent fees
Very fair!
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“excellent team, very helpful, professional and efficient. good communication, super ......”
5 Star Review
Sep 22,2017
By:
'east'
Sep 22,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BN2
Sales (as a Vendor)
Postcode: BN2
0
people found
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excellent team, very helpful, professional and efficient. good communication, super website and details of our property. sold within 1 month to completion. Before this; we used their lettings department for 6 years; they were also very good indeed. Toby is an excellent manager who works very hard ...
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Comment on agent fees
good. low for all the work they do.
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“We chose Brand Vaughan on the basis of them being ......”
5 Star Review
Sep 05,2017
By:
'Mr'
Sep 05,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BN2
Sales (as a Vendor)
Postcode: BN2
1
people found
this helpful
We chose Brand Vaughan on the basis of them being the top estate agents selling property in Kemp
town, and good job we did.From start to finish they
have been incredibly professional,helpful and are
always available for you. They're also a seriously
nice ...
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1
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“All Brand Vaughan staff were friendly and efficient and would ......”
5 Star Review
Aug 09,2017
By:
'Geoff'
Aug 09,2017
Services: Sales (as a Vendor)
Sold price: £605000
Would you recommend?: Yes
Postcode: BN2
Sales (as a Vendor)
Sold price: £605000
Postcode: BN2
0
people found
this helpful
All Brand Vaughan staff were friendly and efficient and would recommend their services to buyers and sellers alike with a helpful specialist post sale service...
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Comment on agent fees
Good
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“Brand Vaughan recently handled the sale of my four bed ......”
5 Star Review
May 26,2017
By:
'Jane'
May 26,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BN25
Sales (as a Vendor)
Postcode: BN25
0
people found
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Brand Vaughan recently handled the sale of my four bed period property in Kemptown. Michael Enever was my main contact and he handled every aspect of the sale expertly and was highly professional with what was a long and complex chain.
I felt I was ...
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Comment on agent fees
Excellent
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“Unlike most Estate Agents, this one proved to be outstanding ......”
5 Star Review
Feb 24,2017
By:
'Kim'
Feb 24,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN2
Lettings (as a Landlord)
Postcode: BN2
1
people found
this helpful
Unlike most Estate Agents, this one proved to be outstanding in their professionalism . They kept me informed of every aspect of the sale of my property, with excellent feedback after every viewing. I was always made to feel welcome at my often visits to their ...
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Comment on agent fees
Good
1
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“Michael was brilliant to deal with. Great communication and easy ......”
5 Star Review
Feb 15,2017
By:
'Homegirl'
Feb 15,2017
Services: Sales (as a Buyer)
Sold price: £540000
Would you recommend?: Yes
Postcode: BN2
Sales (as a Buyer)
Sold price: £540000
Postcode: BN2
0
people found
this helpful
Michael was brilliant to deal with. Great communication and easy to have a frank conversation with him. He quickly understood my circumstances and helped me to negotiate a really good price on my house purchase. Strongly recommend. Thanks again Michael :)...
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N/A
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“My experience with all the team at the kemp town ......”
5 Star Review
Nov 18,2016
By:
'C'
Nov 18,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BN2
Sales (as a Vendor)
Postcode: BN2
0
people found
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My experience with all the team at the kemp town office was positive. We had bad luck with some buyers but the boys never gave up and always found another buyer quickly.
A big thank you to Michael, Jordan and Justin for going the extra ...
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Comment on agent fees
Fairly priced.
0
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“Very happy with the service that Brand Vaughan offer. I ......”
5 Star Review
Sep 28,2016
By:
'David'
Sep 28,2016
Services: Sales (as a Vendor)
Sold price: £498000
Would you recommend?: Yes
Postcode: BN29
Sales (as a Vendor)
Sold price: £498000
Postcode: BN29
0
people found
this helpful
Very happy with the service that Brand Vaughan offer. I have dealt with them on a few occasions now and found them to be very professional and friendly. On this particular sale, Mike and Karen (sales progression manager) were brilliant. Thanks again to all the ...
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Comment on agent fees
Agents fees are fine, in line with other agents.
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“I was only thinking about selling my house but after ......”
5 Star Review
Sep 21,2016
By:
'Martha'
Sep 21,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BN7
Sales (as a Vendor)
Postcode: BN7
0
people found
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I was only thinking about selling my house but after meeting the manager Toby Smith and learning more about Brand Vaughan I was ready for it to go on the market immediately and confident they were the agents to use. Toby said that he would ...
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Comment on agent fees
I was very happy with the Agent's Fees
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