80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Susan
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Lynne
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Marion
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Mark
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Kjartan
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Andras
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Helen
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Caroline
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Rachel
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Fergus
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Ula
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Sophie
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Claire
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Glynnis
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 19,2014
Nov 19,2014
1
people found
this helpful
this helpful
Truth be told, I have not had a smooth time with Braemore over the last two years, mainly down a lack of consistant account manager for my property . Communication was slow and poor, and I felt I was doing all the chasing to get matters ...
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Comment on agent fees
At the time of renting, there was a slump, however the rent still was low. This was never sucessfully increased each year, and I am now behind in the amount I could have had. Hopefully this will change with new tenants next year. This was not Gillians doing as she was not with Braemore at the time.
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Nov 19, 2014
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Dear Lee, Thank you for taking the time to review us and especially that of Gillian. If we can be of any help during your tenancy, please don't hesitate to get in touch. The Braemore Team. ...
Nov 19,2014
Nov 19,2014
1
people found
this helpful
this helpful
My experience with Braemore was a good one that I would definitely recommend to others. The agent that was in charge of the flat that I moved in to, Lily, has been truly helpful in ensuring that my move into the flat was as smooth ...
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Nov 20, 2014
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Dear Tiffany, Thank you for your kind review. Its great to hear of your experience with us. The Braemore Team. ...
Nov 18,2014
Nov 18,2014
2
people found
this helpful
this helpful
I've been a tenant of Braemore for a while now, however on my last contact with the office Kayleigh Harper went over and above the call of duty. Assisting with a few ongoing issues that we are facing, she emailed me straight after the call ...
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Nov 18, 2014
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Hi Caroline, thanks for your review. Great to hear from you and great to hear about your experience with us. If we can be of assistance in the future, please give us a shout! The Braemore Team. ...
Nov 18,2014
Nov 18,2014
2
people found
this helpful
this helpful
Braemore have successfully managed my rental property for 6 years . Whilst there seemed to be few teething troubles during recent company amalgamations, my property manager Gillian Porteous has ensured that I continue to receive the high level of service I've come to expect from Braemore....
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Nov 18, 2014
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Hi Eddie, Thanks for your review of our services. Yes, we did indeed have a few teething problems last year but through the hard work of our staff, we are delighted to be offering the service our clients expect from us. Its fantastic to hear so many clients note our services with 5 star reviews and I would like to thank you for your continued custom. The Braemore Team. ...
Nov 18,2014
Nov 18,2014
2
people found
this helpful
this helpful
Braemore was very helpful throughout the letting process. The staff were friendly and knowledgeable, and made the whole process very smooth. The only criticism is they operate a first come first served system for property lets, meaning there's a bit of a mad rush to ...
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Nov 18, 2014
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Dear Dan, Thank you for taking the time to leave us a review. We are delighted to hear that we were able to help! We have trialled other ways of making it fair for tenants when there is so much interest and we find that the "first come first served" (although a bit of a mad rush at times) is the fairest. It means everyone has the same chance but we will keep looking at this to see if there is a fairer way. Thanks again for the review and the feedback, its much appreciated. The Braemore Team. ...
Nov 18,2014
Nov 18,2014
2
people found
this helpful
this helpful
We have had a very positive experience from start to finish with Braemore. Rachel dealt with our recent move and was very friendly and helpful throughout the process. My boyfriend and I have spent a number of months looking for a place to live and ...
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Nov 18, 2014
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Hi Maxine, thanks for your kind review! We are delighted that the process for moving you into your new property went well and you were happy with our services. All the very best in your new property and please do feel free to contact us whenever you are looking again - we would be more than happy to help. Thanks again, The Braemore Team. ...
Nov 17,2014
Nov 17,2014
3
people found
this helpful
this helpful
Thank you Claire for providing invoice details for my flats so promptly. I was very impressed how quickly you gathered the information and communicated the detail back verbally and by e-mail.
Many thanks!
Paul...
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Nov 17, 2014
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Hi Paul, Thanks for your kind review. We are delighted to hear about the service that you have received and we look forward to being of assistance in the future. Thanks again. The Braemore Team. ...
Nov 13,2014
Nov 13,2014
4
people found
this helpful
this helpful
Had some issues with maintenance moments before moving out of a property and found that the advice and reassurance from Claire was second to none. Never had any other issues with the property so can't report on having issues with communication on repairs or the ...
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Nov 13, 2014
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Hi Sam, Thanks very much for your kind review, its great to hear your feedback on our service. All the best. The Braemore Team. ...
Nov 12,2014
Nov 12,2014
3
people found
this helpful
this helpful
I would like to pass on my thanks to Karen in the property maintenance team and the plumber for their efficient response to an issue I had regarding water ingress from a Braemore property. The problem was reported at 9.20 and a plumber was on site ...
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Nov 13, 2014
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Hi Margaret, thank you very much for your review. Thankfully, as you say, there was no lasting damage! If we can be of any help at any stage of your tenancy, please don't hesitate to get in touch. Thanks again. The Braemore Team. ...
Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
From my first contact with Kayleigh her service has been outstanding. She was very warm and engaging when I arrived to sign the contract. She took the time to explain things to me clearly as a new tenant. Whenever I have had problems or queries ...
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Nov 11, 2014
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Hi Fiona, Thanks for your kind review. We are delighted to hear about the service that you have received and we look forward to being of assistance during the tenancy for you. Thanks again. The Braemore Team. ...
Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
Claire Griffiths is a pleasure to deal with, courteous, efficient, helpful and nothing is too much trouble for her. Claire is a perfect go-between with our tenants and ourselves. The tenants had a problem in the bathroom and Claire contacted us and helped us to ...
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Nov 11, 2014
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Thank you for taking the time to review our services. We have set ourselves very high standards and its great to see that we are meeting these for our clients. If we can be of any help at any stage, please dont hesitate to let us know. Thanks again. The Braemore Team. ...
Nov 07,2014
Nov 07,2014
3
people found
this helpful
this helpful
Claire has given us excellent service regarding keeping us updated on awaited repairs to our gas fire. She has responded promptly to all emails we sent her and she has gone out of her way to personally chase up what was happening with maintenance to ...
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Nov 07, 2014
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Thank you very much for your review of our services, specifically Claire. Its great to hear your feedback. Thank you for your continued custom. The Braemore Team ...
Nov 05,2014
Nov 05,2014
3
people found
this helpful
this helpful
To be honest it was a slightly shaky start with Braemore but once I had established Claire Griffiths as a contact the service has been extremely efficient and thorough. Claire communicates well and always gets back to me quickly and deals with any issues efficiently. ...
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Nov 05, 2014
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Thank you very much for your kind review. Its great to get feedback on our team members (we will be sure to pass this on!) and we are delighted to hear that you have confidence in our service. Thank you for your continued custom. The Braemore Team. ...
Nov 03,2014
Nov 03,2014
2
people found
this helpful
this helpful
I used Lomond Maintenance, the building and maintenance arm of Braemore, to undertake major house renovations this summer. The works undertaken included all building warrant paperwork connection to gas supply, gas central heating, double glazing, new kitchen, removal of internal wall, plastering, general joinery, tiling ...
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Nov 04, 2014
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(1)
Dear Eilidh, Thanks for taking the time to review our maintenance arm. Its good to hear that they have done a good job for you! Kind Regards, The Braemore Team ...
Oct 29,2014
Oct 29,2014
3
people found
this helpful
this helpful
I have had my property let for over 9 years with Braemore (previously Alba) and have had extremely efficient service from the staff concerned in both looking after the property and dealing with any problems that have arisen. When my last tenant of long standing left, ...
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Oct 29, 2014
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Dear David, Thank you for taking the time to review us. I'm delighted to hear about your experience with us. Thank you for your ongoing custom and we look forward to working with you in the months ahead. Thanks again. The Braemore Team ...
Oct 27,2014
Oct 27,2014
1
people found
this helpful
this helpful
We recently moved to the property shown to us by Braemore lettings and we are enjoying the stay here.
We really loved the way we were welcomed here as tenants.
Kudos to team ...thank you....
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Oct 28, 2014
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Hi Rama, Thanks for your kind review. I'm glad to hear that our team has done a good job and we look forward to helping in any way we can at any stage of your tenancy. Thanks again, The Braemore Team. ...
Oct 24,2014
Oct 24,2014
5
people found
this helpful
this helpful
Braemore was recommended by a friend who have used them for a number of years. I found the experience for me excellent as a first time landlord, excellent advice, proactive help, friendly and always eager to solve any problem that occured setting up the lease ...
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Oct 24, 2014
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Dear Allan, Thank you for taking the time to leave us a review. We are delighted to hear from you and delighted that you are happy with the service we have provided you. If we can be of any assistance at any stage, just get in touch! Thanks again. The Braemore Team ...
Oct 22,2014
Oct 22,2014
6
people found
this helpful
this helpful
Excellent company with excellent staff. Not had much dealing with the letting agents since it changed hands but I was pleased to see that the company kept on all of the previous staff. I get on well with the visiting property inspector who comes out ...
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Comment on agent fees
Our rent has never gone up in five years. We are very happy with this.
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Oct 22, 2014
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Dear Steven, Thank you for your review. Its great to hear of your experience with us and we hope you will remain a tenant with us a while yet! When you are house hunting, give us a shout as we also offer estate agency so will hopefully have something for you when the times right. Thanks again. The Braemore Team ...
Oct 20,2014
Oct 20,2014
5
people found
this helpful
this helpful
Braemore and their predecessors have acted for me on a Landlord / Letting agent basis since 1994.
Although I have experienced teething problems since the takeover of Alba by Braemore, these have now been largely resolved, mainly due to the hard work and input of Chris Simpson, ...
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Oct 20, 2014
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Hi Jack, thanks for taking the time to leave us a review. I'm glad to hear that Chris has been so helpful with your portfolio. Thank you for your continued business and if we can be of any help at all, please don't hesitate to get in touch. The Braemore Team. ...
Oct 20,2014
Oct 20,2014
5
people found
this helpful
this helpful
Thank you for the last 4 years of 99% tenant occupancy and for seamless service. Its been excellent. I am a happy landlord. Thank you....
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Comment on agent fees
Good value
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Oct 20, 2014
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Hi Iain, thanks for taking the time to leave us a review. Its great feedback for us and we are delighted to be of assistance. Thanks again. The Braemore Team. ...
Oct 20,2014
Oct 20,2014
5
people found
this helpful
this helpful
We have numerous properties that Braemore look after on our behalf. Since moving to Braemore from another agent several months ago, we have found their service and staff very efficient & friendly. Any issues are immediately brought to our attention and seen through from Braemore with ...
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Oct 21, 2014
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Dear Shelley, Thank you very much for your kind review. Its great to hear your feedback and we are delighted to hear you are happy with the service. If we can be of any help at all, please dont hesitate to get in touch. Thanks again. The Braemore Team ...
Oct 19,2014
Oct 19,2014
5
people found
this helpful
this helpful
I have been extremely impressed with the service provided by Gillian Porteous, our Property Manager, over the last month as she arranged for the urgent re-plastering of our living room ceiling, which was at risk of collapsing due to extensive water damage. My experience of ...
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Oct 20, 2014
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Hi Michelle, thanks for leaving us feedback. Its great to hear that Gillian has been so helpful and we look forward to helping in any way we can going forward too! Thanks again, The Braemore Team ...
Oct 17,2014
Oct 17,2014
6
people found
this helpful
this helpful
Dear Laura and Rachel,
Thank you for excellent service! As you know due to circumstances out of our control we had to find a new property under severe time constraints. You helped us and solved this challenge in a very good way - both "there ...
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Oct 20, 2014
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Thank you for leaving a review. Its great to hear about your experience with us and we are delighted to have been able to help. Please let us know if there is anything else we can help with. The Braemore Team. ...
Oct 17,2014
Oct 17,2014
5
people found
this helpful
this helpful
I have been with Braemore for around 18 months, and have found them to be very professional. They have found tenants quickly on two occasions, and also helped to manage a situation regarding emergency communal repairs. They are always very courteous in correspondence, either by phone ...
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Oct 20, 2014
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Hi Liz, Thank you for taking the time to leave us a review - we are delighted to hear about your experience with us and look forward to working with you in the months ahead! If we can be of any assistance at any stage, please don't hesitate to give us a call or drop us an email. Thanks again. The Braemore Team. ...
Oct 16,2014
Oct 16,2014
5
people found
this helpful
this helpful
Have used Braemore and its predecessors for nearly 10 years now and they have provided a high level of service at all times. This has been particularly so with respect to the speed and efficiency of finding new tenants plus the communication of, and resolution of ...
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Comment on agent fees
Fees have increased recently and seem a bit high to me but I don'y have any means of comparison in Edinburgh. All I know is that they are higher than those of similar agencies I am using in England.
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Oct 16, 2014
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Hi Geoff, Thank you very much for your kind review. We are delighted to hear about your experience with us and we look forward to working with you over the coming years. Thanks again. ...
Oct 16,2014
Oct 16,2014
6
people found
this helpful
this helpful
My dealings with Chris Simpson dates from his time at Alba Residential although he has only recently come into contact with me again as part of the Braemore team.
Suffice to say his intervention has come at a good time after not having had a ...
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Oct 16, 2014
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Dear Jeff, Thank you very much for your kind review. Its great to hear from you and great to hear that you are happy with our service - if we can be of any help at any stage, please don't hesitate to get in touch. Thanks again. ...
Oct 16,2014
Oct 16,2014
5
people found
this helpful
this helpful
I have been using Charles White/Alba, now Braemore, for letting my flat for over 10 years and they have always been good at keeping the property let with short vacancy periods. But where I believe they really add value is in arranging maintenance for the ...
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Oct 16, 2014
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Thank you for taking the time to review us. We, are delighted to hear of your experience, especially with Chris Simpson. We look forward to working with you for many years to come! Thanks again. ...
Oct 16,2014
Oct 16,2014
4
people found
this helpful
this helpful
I have worked with Chris for a little over two years now. After taking over the business from Charles White (with whom I had been for almost 10 years) - the service from Braemore went terribly wrong. If it was not for Chris, listening to me ...
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Comment on agent fees
I would always like to pay less fees! I don't seek maximum income - I seek a fair rent for my tenant and myself - a happy tenant is worth their weight in gold.
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Oct 16, 2014
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Hi Stephen, Thanks for taking the time to review our services, especially those of Chris. If we can be of any assistance at any stage, please don't hesitate to let us know. Thanks again. ...
Oct 10,2014
Oct 10,2014
4
people found
this helpful
this helpful
Have dealt with CHRIS SIMPSON with regards to my property for many years now, before alba residential merged with Braemore properties and I would personally recommend Chris.
If any issues have arisen, which always will, being the nature of the business, I have absolute confidence ...
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Oct 10, 2014
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Hi Jeni, Thanks for your review! Delighted to hear of your experience in dealing with us, especially with Chris. Thanks again. ...
Oct 10,2014
Oct 10,2014
4
people found
this helpful
this helpful
Very happy with the flat we rented trough Braemore. So far everything has been clear, easy and straightforward. Friendly and helpful staff. The hoover in our flat stopped working and after telling them they immediately ordered a new one....
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Oct 10, 2014
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Dear Vinde, Thank you for taking the time to leave us a review. We are delighted that you have chosen to rent through Braemore and we look forward to assisting you in any way we can during your tenancy. Many Thanks. The Braemore Team. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
