80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Susan
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Susan
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Lynne
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Laura
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Lynn
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Pauline
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Alison
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Marion
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Mark
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Kjartan
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Claire
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Glynnis
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Deborah
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Jayme
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Alison
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Images & Videos
May 04,2015
May 04,2015
1
people found
this helpful
this helpful
I would like to thank Braemore sincerely for the very professional way they have handled my flat. I have had several agents manage my property in the past and have had dreadful experiences. It was great to have Kate Podles and Donald Dallas do all ...
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May 15, 2015
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Hi Helen, thank you for your kind review. Its great to hear of your experience with us and we were delighted to have been able to help! All the best. The Braemore Team. ...
May 04,2015
May 04,2015
2
people found
this helpful
this helpful
I had relocated from the Isle of Man to Edinburgh back in November 2013 and had no knowledge of the area on arrival.
Steven Livingston kindly found precisely what I was looking for insofar as a ground floor flat in a reasonable area to rent, which ...
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May 15, 2015
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Dear Scott, thanks for taking the time to review our services - delighted to have been able to help! The Braemore Team ...
Apr 27,2015
Apr 27,2015
1
people found
this helpful
this helpful
Many thanks to Claire Cairns for her investigation and identification of outstanding sums owed by the FACTOR to the landlord and the subsequent reimbursement to the landlord of said outstanding sums.
It has been a pleasure working with your accounts team/ specifically Claire in carefully ...
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N/A
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May 01, 2015
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Dear Craig, Thank you very much for leaving a review for us, especially the work done by Claire. We will be sure to pass on your comments to her! Thanks again, The Braemore Team. ...
Apr 26,2015
Apr 26,2015
1
people found
this helpful
this helpful
Graham was extremely professional in his approach, keeping us updated with market changes and other information relevant to our sale. Our property had been available with another agent for 6 months, but when Graham took it on he managed to successfully find us a buyer and ...
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Apr 27, 2015
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Thank you for taking the time to review us - its great to hear of your experience with us and we were delighted to be able to assist! Thanks again, The Braemore Team. ...
Apr 24,2015
Apr 24,2015
2
people found
this helpful
this helpful
I found those at the Braemore South branch to be most helpful in assisting our move to Morningside. In particular, I appreciated how thorough they were with terms, conditions, rights and legal requirements. This is most important, and is something other estate agents have tried ...
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Apr 24, 2015
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(1)
Hi there! Thanks for your feedback on our service - we will be sure to pass this to the relevant team. Hope you are enjoying the property and if there is anything you need from us, please don't hesitate to get in touch. Thanks again, The Braemore Team. ...
Apr 23,2015
Apr 23,2015
1
people found
this helpful
this helpful
I used Braemore to sell my property in Portobello, although their estate agency department was new, the professionalism shown by Graham and his team was fantastic. Good service and great communication. Highly recommended....
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Apr 24, 2015
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Hi Dale, Thanks for the review! Great news that your house sold - hope alls well in London! ...
Apr 23,2015
Apr 23,2015
1
people found
this helpful
this helpful
I have found Braemore and in particular Susan to be very professional, efficient and understanding. I do think that snagging issues throughout the tenancy were dealt with in a timely manner and importantly the correspondence between myself and the landlord has been seamless. Thank you ...
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Apr 24, 2015
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Hi KC, Thank you very much for your kind review. We will ensure this is passed on to Susan and the rest of the team. ...
Apr 22,2015
Apr 22,2015
1
people found
this helpful
this helpful
My partner and I have been very happy with Braemore lettings. We have recently rented a property and received prompt and friendly service from Braemore. We dealt specifically with Sophie Sleigh who we felt was conscientious and quick to respond to our emails and clarify ...
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Apr 24, 2015
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Dear Charlotte, thanks for taking the time to leave a review for us - great to hear your feedback! Thanks again, The Braemore Team. ...
Apr 16,2015
Apr 16,2015
1
people found
this helpful
this helpful
I had a number of questions about our rental contract and Susan answered all of the emails promptly and with all of the information that was required. I sent around four or five emails throughout the day while I was at work and by the ...
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Apr 20, 2015
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Hi KJ, Thanks for your kind review - great to hear of your experience with us. The Braemore Team. ...
Apr 15,2015
Apr 15,2015
1
people found
this helpful
this helpful
Braemore helped us out when our landlord did not reply to us. In all decent reliable service that we could count on....
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Comment on agent fees
All rent prices in Edinburgh are overly inflated, whether this is due to racketeering by the agencies and landlords I do not know. However we paid the market average for our flat and paid for the excellent location.
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Apr 15, 2015
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Thanks for taking the time to review our services. Delighted to have been able to help. The Braemore Team ...
Apr 15,2015
Apr 15,2015
1
people found
this helpful
this helpful
We had not problems with Donald what so ever and talked through all the aspects of the agreement. He made the process easy....
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Apr 15, 2015
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Dear Michael, Thank you for your kind review. Its good to hear that our team helped out when it was required! The Braemore Team ...
Apr 15,2015
Apr 15,2015
3
people found
this helpful
this helpful
On the 1st April 2015 I ended my tenancy. The inspector said that everything was perfect...he shook my hand to say thank you for the excellent condition I left the property, making his job easy and promising me the report ready for me for the ...
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What agent could do to change your mind?
answer and quick system for paying deposit backAttached Filesnbsp;
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Apr 20, 2015
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(1)
Dear Fede, sorry to hear about this. All tenants deposits sit with an independent 3rd party and we have no control over how long it takes to return these to you, however, you can speed up this process by contacting them yourself to ask for the return. If you have any queries on this, please don't hesitate to contact us. The Braemore Team. ...
Apr 10,2015
Apr 10,2015
2
people found
this helpful
this helpful
We recently sold our property through Graham having been on the market for a year with another agent. What a difference a pro-active approach makes. Yes he got us a buyer (or in his words maybe it was the right person at the right time), ...
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Comment on agent fees
Saved money switching agents and got the sale
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Apr 13, 2015
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(1)
Dear Iain, thank you for taking the time to review our services. Delighted to have been able to help with the sale and we would like to take this opportunity to thank you for your custom! The Braemore Team. ...
Mar 31,2015
Mar 31,2015
1
people found
this helpful
this helpful
I rented a property for 5 1/2 years, originally through Alba Residential and then when they were taken over, by Braemore Lettings. My experience during that transition period and after was very positive. When a storage heater, washer or a lock on my garden gate developed problems, ...
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Mar 31, 2015
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Hi Brett, thanks for your review! Glad to hear all went well when you rented with us and we would be delighted to hear from you in the future if you do come back to Edinburgh. The Braemore Team. ...
Mar 30,2015
Mar 30,2015
1
people found
this helpful
this helpful
Mike Lough once again delivered an excellent service and quality product with the installation of a new kitchen. The work was completed to the required specification on time with other required works in the property also carried out at the same time providing a full ...
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Mar 30, 2015
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(1)
Dear Ian, thank you for your review - we are all delighted to hear of the work carried out by our contractors. Thanks again. The Braemore Team. ...
Mar 23,2015
Mar 23,2015
3
people found
this helpful
this helpful
Hannah was really helpful from the beginning, when I first made contact to ask about viewing the flat.
She set up a viewing appointment, then when I phoned in (after seeing the flat) to say I wanted to put a deposit down, she told me ...
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Mar 24, 2015
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(1)
Dear Sarah, thank you very much for taking the time to review our services and we are delighted to hear of your experience. Thanks again, The Braemore Team. ...
Mar 23,2015
Mar 23,2015
3
people found
this helpful
this helpful
Laura was brilliant with any queries we had regarding our flat.
The first instance of us coming into contact with her was when we suffered a leak due to a plumbing issue in the flat upstairs. We contacted Laura who responded promptly and worked with ...
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Mar 24, 2015
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(1)
Dear Ashleigh, thank you very much for taking the time to review our services and we are delighted to hear you are so happy with our service. Thanks again, The Braemore Team. ...
Mar 23,2015
Mar 23,2015
1
people found
this helpful
this helpful
My impression is that Braemore is a typical mediocre letting agent in Scotland. They stick to their word -- provided it's all written down, but generally they have a policy of being unhelpful.
(1) As far as I can tell, they take a bare minimum of ...
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Apr 08, 2015
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Hi Callum, thanks for your reply. I think your reply underscores my point: Braemore creates unnecessary rules and customer satisfaction is not a high priority.
(1) You said "there are certain legal boundaries that we have to work within". These boundaries seem to be imposed by Braemore rather than Scottish law. According to Shelter (http://scotland.shelter.org.uk/get_advice/advice_topics/renting_rights/renting_from_a_private_landlord/short_assured_tenancies), it is possible for landlords t ...
Mar 19,2015
Mar 19,2015
3
people found
this helpful
this helpful
Do not use!. I don't care if you have to sleep homeless for a week would be a better experience then dealing with this lot. Was looking for my deposit back. I left the house in good order. Deposit was ‚£895. I guessing there might have ...
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Mar 20, 2015
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Hi Aidan, I'm really sorry to hear that you are not happy with the deposit deductions. As you will be aware, the deposit is paid to an independent 3rd party and any deductions that we look to make are looked over and verified by them - if they feel the cost of the clean was excessive, they will only charge what they feel is right. Braemore don't make any kind of profit from these charges as they go to pay the contractor. On the contrary, having to make a claim on a deposit when the property has ...
Mar 18,2015
Mar 18,2015
3
people found
this helpful
this helpful
Grant was a huge help and extremely professional - he replied to emails very quickly and made made the process of moving totally stress-free....
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Mar 18, 2015
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Dear Laura, Thank you for taking the time to leave a review about our services, particularly that of Grant - we will be sure to pass on your kind words to him! Thanks again, The Braemore Team. ...
Mar 18,2015
Mar 18,2015
3
people found
this helpful
this helpful
After reading through other review, it seems that feedback has been taken on board as I am very happy with the service provided. The only thing I would comment on is that I feel at times the communication wasn't fantastic, but it certainly wasn't awful. ...
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Mar 18, 2015
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(1)
Thank you for taking the time to leave a review for us - much appreciated! The Braemore Team. ...
Mar 17,2015
Mar 17,2015
3
people found
this helpful
this helpful
Needed permission from my landlord for something. Grant Stanley sorted it right out in the space of a day. Highly recommend him and his team....
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Mar 18, 2015
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(1)
Dear Ronan, Thank you for taking the time to leave a review for us - much appreciated! The Braemore Team. ...
Mar 07,2015
Mar 07,2015
2
people found
this helpful
this helpful
We were with Alba Residential, who were fine and gave us no problems, but as soon as they were taken in with Braemore we had a number of problems.
Communication was poor, it often took a couple of attempts to get through to anyone on ...
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Mar 09, 2015
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(1)
Dear Jennifer, We are very sorry to hear that you are unhappy with the service. With regards to the lease and moving someone else in, if there is a name change on the lease during the period where the lease is on a rolling contract, a brand new lease (6 month SAT) needs created. This is a fee that's not to be confused with admin fees some agency's charged to tenants prior to a lease being signed which, as you state, is not allowed. I am sorry that you feel let down about the bank failing to canc ...
Mar 04,2015
Mar 04,2015
3
people found
this helpful
this helpful
I used Lomond Maintenance (part of Braemore) to repair my bathroom floor and wall from damage from damp. Mike kept me in touch with progress at all times during the work, and it was done quickly, well and on time and on budget. The bathroom ...
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Mar 04, 2015
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(1)
Dear Anna, thank you very much for your kind review. We are delighted to hear our maintenance firm have completed the work on time and within budget. We will be sure to pass your praise on to them. If we can be of assistance in any way in the future, please don't hesitate to let us know. Thanks again. The Braemore Team. ...
Mar 04,2015
Mar 04,2015
3
people found
this helpful
this helpful
Very good start to my tenance. Professional, and prompt with all queries and fast to answer calls and any emails....
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Mar 05, 2015
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(1)
Thank you for taking the time to leave a review for us! Its great to hear your feedback! Thanks again, The Braemore Team. ...
Mar 02,2015
Mar 02,2015
3
people found
this helpful
this helpful
I have been dealing with Laura Gamble regarding the end of my tenancy, and she has been helpful, professional, and understanding of all the requests I have made. She is efficient, professional and solved a few of my queries straight away.
I have also dealt ...
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Mar 04, 2015
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Dear Isabel, thank you for your kind review. We are delighted to hear of your experience with us and we look forward to assisting you should you have any queries at any stage. The Braemore Team. ...
Feb 27,2015
Feb 27,2015
2
people found
this helpful
this helpful
I just wanted to thank Braemore for helping me settle into my new property.
Since I made first contact it has been a pleasure to deal with them. I had nothing but helpful advice, guidance and assistance with all the paperwork and property repairs.
I ...
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Feb 27, 2015
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Thank you very much for your kind review. We are delighted to hear our team have made the move in process easy for you! We very much look forward to seeing you again for your lease signing. Many Thanks, The Braemore Team. ...
Feb 26,2015
Feb 26,2015
3
people found
this helpful
this helpful
I was very happy in my dealings with Susan. She carried out my wishes/requests exactly as I wanted in a timely manner....
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Feb 27, 2015
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Hi Neil, thanks for your feedback! Much appreciated and glad Susan was able to help. Thanks again, The Braemore Team. ...
Feb 23,2015
Feb 23,2015
2
people found
this helpful
this helpful
Hannah and Calvin are very attentive and replied our queries within the same working day. I need to move into the property earlier and they managed to negotiate this with the landlord. Very flexible in meeting our requests. Definitely a pleasure dealing with them!...
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Feb 23, 2015
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Dear Lubaina, thank you very much for your kind review. Its great to hear of your experience with us and we very much look forward to seeing you again soon. The Braemore Team. ...
Feb 19,2015
Feb 19,2015
2
people found
this helpful
this helpful
I was to end the tenancy on 14th March but suddenly day after I send a vacating mail to Braemore the work got extended till April 30th. So I wanted the deadline to be extended. During that time I was asked to first decorate the ...
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Feb 20, 2015
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Thank you very much for your kind review of our services, particularly that of Grant and Gillian. If we can be of any assistance in the future, please don't hesitate to give us a call. Many Thanks, The Braemore Team. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
