80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 09,2015
Sep 09,2015
0
people found
this helpful
this helpful
I rented a flat with the property agent James Gibb, although it was an old flat but it has its character and I feel it more like my home. As, I need to be away from Edinburgh for a while I had to let it ...
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Sep 24, 2015
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Hi - thank you very much for taking the time to leave a kind review. We are delighted to hear from you. The Braemore Team ...
Sep 06,2015
Sep 06,2015
1
people found
this helpful
this helpful
I want to congratulate Braemore for being so professional and easy to deal with.
I was mostly dealing with Callum who was extremely helpful in helping me rent my flat.
The flat was secured for a Tennant in one day!!
I am very impressed at ...
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Sep 07, 2015
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Hi Maria, Thank you so much for taking the time to leave a review for us - we were delighted to help and you know where we are if you have any queries. Thanks again. The Braemore Team. ...
Sep 04,2015
Sep 04,2015
1
people found
this helpful
this helpful
Having been a tenant in the same property for over 8 years, I have had many dealings with the letting agency, Braemore. Throughout this period, I have regularly and mainly corresponded with Susan Conway. I have always found her to be exceptionally friendly, efficient and responsive ...
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Sep 07, 2015
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Hi Gemma, Thanks for your feedback - great to hear and we are delighted to have been able to help. The Braemore Team. ...
Aug 28,2015
Aug 28,2015
0
people found
this helpful
this helpful
I am a prospective tenant and was confused about the whole process. I remember speaking to Claire on the phone and she really explained things very well, making me feel more confident about letting some place from Braemore. I really appreciated her kindness, patience and ...
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Aug 28, 2015
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HI Olivia, Thanks for your review - lovely to hear such good feedback and we were more than happy to help. Thanks again, The Braemore Team. ...
Aug 27,2015
Aug 27,2015
0
people found
this helpful
this helpful
Braemore have been letting our flat for 6 yrs now and are responsible also
managing it , they have done a good job . First of all I have to thank at the speed of letting the
Property . It has always been very fast .
The maintenance team have ...
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Aug 27, 2015
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Hi Hope, thanks very much for your kind review! The Braemore Team. ...
Aug 27,2015
Aug 27,2015
0
people found
this helpful
this helpful
From the first visit to Braemore I received excellent service from the agent Kate Podles who was at all times constructive with advice on letting my flat. She was very good on advising me on complying with regulations and general advice on presentation of the ...
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Comment on agent fees
Very good
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Aug 25,2015
Aug 25,2015
1
people found
this helpful
this helpful
Recently moved into my property and was delighted with the people I met and dealt with. Would recommend to others....
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Aug 26, 2015
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Hi Ron, thanks very much for your kind review! If there is anything we can do for you, please dont hesitate to let us know. Thanks again, The Braemore Team. ...
Aug 25,2015
Aug 25,2015
3
people found
this helpful
this helpful
Grant Stanely and Susan Ryles were such a great help for me. They both helped me that my
rent will not increase for the next six month. I am so grateful to both and I want to thank them.
And by the way, all the ...
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Aug 26, 2015
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Hi there, Thanks for taking the time to review us! If there is anything we can do during your tenancy, please dont hesitate to let us know. The Braemore Team. ...
Aug 16,2015
Aug 16,2015
2
people found
this helpful
this helpful
Stephanie was very helpful with sorting a few things before moving into our new home. Her service was very friendly and professional. If necessary she got in touch with the landlord immediately and answered every question quickly. Highly recommended so far....
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Aug 17, 2015
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Dear Dirk, Thank you for taking the time to write up a review of our services. We are delighted to hear that you are pleased with our service. If there is anything we can do to assist in the future, please dont hesitate to let us know. The Braemore Team. ...
Aug 14,2015
Aug 14,2015
2
people found
this helpful
this helpful
I am looking to move property within the city. I was more than satisfied with the helpful manor of my agent when viewing the property. His ability to answer all my questions was a great help and seemed to be very knowledgeable about the property ...
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Aug 14, 2015
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Thank you for your kind review! Hopefully we can get a property for you! The Braemore Team ...
Aug 13,2015
Aug 13,2015
2
people found
this helpful
this helpful
We have been with Braemore Property Management (and formerly Alba Residential) for the past four years, and have certainly had our ups and downs with the property in general. Earlier this year, Claire Griffiths was assigned as our property manager. The difference in our experience ...
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Aug 14, 2015
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Hi there, thank you for taking the time to leave a review, we really appreciate it. Great to hear Claire is doing such a good job. Thanks again, The Braemore Team. ...
Aug 11,2015
Aug 11,2015
3
people found
this helpful
this helpful
Repairs were slow or neglected altogether, which was a serious issue as the flat was in a building that had ongoing problems with penetrating damp. The staff who carried out inspections were rude, judgemental, and took photographs without permission. The procedure for moving out was ...
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Aug 12, 2015
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Hi there, thank you for your feedback - Im sorry to hear this. Could you please contact our office with your full details so we can look into this for you? Photos are required for any large maintenance issue (such as damp) - apologies that we didn't ask before we took these. I would be keen to find out what happened with potential viewings as we have an automated system that informs you of all viewings that we are looking to carry out (assuming the email and phone numbers are up to date). Ho ...
Aug 11,2015
Aug 11,2015
3
people found
this helpful
this helpful
Claire was friendly and polite in the phone. She was a great help in organising viewings of various relevant properties and then finding something. Once I had found something she made tsure the process went smoothly....
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Aug 12, 2015
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(1)
Thank you for taking the time to review our services, particularly that of Claire Love - we will be sure to pass this information on. The Braemore Team. ...
Aug 07,2015
Aug 07,2015
1
people found
this helpful
this helpful
We telephoned as soon as we left the property and our call was handled quickly and efficiently by Caroline who guided us through the process smoothly.
On the day we collected the keys for our flat she ensured that we understood all that was required ...
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Aug 07, 2015
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Dear David,
Thank you for taking the time to review us - its great to hear of your experience and we wish you all the very best in your new home!
The Braemore Team ...
Aug 06,2015
Aug 06,2015
2
people found
this helpful
this helpful
I found Graham delightful to deal with and professional in his duties. He managed to empty to the flat by getting a charity in, he arranged with Edinburgh Council to zero rate the payment for council tax as the property was empty and he managed ...
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Comment on agent fees
I had been a customer of his company in renting the property out for a number of years so I was offered a generous discount on the normal 1% selling fee.
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Aug 06, 2015
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Thank you for taking the time to review our services, particularly that of Graham. We will be sure to pass on your comments to him. Kind Regards, The Braemore Team. ...
Aug 05,2015
Aug 05,2015
0
people found
this helpful
this helpful
We found Graham to be helpful and friendly. He explained the selling process in Scotland well which was a slight mystery to us form England. He valued the property at a higher price than we thought we were likely to get for it and found ...
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Aug 06, 2015
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Hi Kit, great to see your feedback on the site - thanks very much and we were more than happy to help. The Braemore Team. ...
Aug 05,2015
Aug 05,2015
0
people found
this helpful
this helpful
We found Braemore to be very organised, polite and efficient when we were taking on the lease. They did not rush us through the contract and were happy to help with any questions, everything seemed very professional. We were disappointed when we arrived at the ...
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Aug 06, 2015
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Dear Catriona,
Thank you for taking the time to leave a review for us. Can I ask that you email us with your property address as each property should be clean for new tenants moving in and we would like to rectify this for you as soon as possible. Many Thanks. ...
Aug 04,2015
Aug 04,2015
1
people found
this helpful
this helpful
Just to say that Lewis was incredibly helpful, very attentive and helped to resolve a serious maintenance issue which caused us a lot of inconvenience. The most important quality for ANY person working in ANY public facing company/public service is the ability to deal ...
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Aug 06, 2015
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Good Morning and thank you for taking the time to review our services, particularly that of Lewis. We are delighted to hear your feedback. The Braemore Team ...
Jul 28,2015
Jul 28,2015
0
people found
this helpful
this helpful
Made special effort to show property on on 2 occasions that suited us.
Reported speedily when we needed clarification on goods being left
Negotiations between parties were done through him speedily
He always returned calls...
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Jul 28, 2015
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Hi there! Many thanks for the review - we are delighted to hear of your experience and we will be sure to pass your comments on to Graham. Thanks again, The Braemore Team. ...
Jul 26,2015
Jul 26,2015
1
people found
this helpful
this helpful
Graham White was excellent from start to finish in the process of selling our property, would definately use them again....
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Jul 28, 2015
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Hi Brian, thank you for taking the time to write up a review of our sales team, particularly that of Graham. We were delighted to assist so please don't hesitate to let us know if we can be of assistance again in the future. The Braemore Team. ...
Jul 23,2015
Jul 23,2015
1
people found
this helpful
this helpful
When my tenancy came to an end Emma carried out the final inspection and was a pleasure to deal with. She was very professional, knowledgeable and very easy to speak to....
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Jul 24, 2015
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Hi Iain, thank you very much for your kind review! Its great to hear your feedback and we are delighted that the move out process was smooth for you. All the very best. The Braemore Team. ...
Jul 08,2015
Jul 08,2015
5
people found
this helpful
this helpful
From start to finish, Braemore have not failed to disappoint. We moved in 20 months ago to a filty flat - un-hoovered, kitchen and cooker filthy, windows filthy, dust on every surface, rubbish left everywhere by workmen, fridge full of mould and shevles held on by ...
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Jul 08, 2015
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I am very sorry to hear this and I can certainly look into this further, please contact me on the following email address, [email protected]. As you have not clarified your details I am unable to assist at this stage.
I look forward to hearing from you.
Kindest regards,
Stacey ...
Jul 07,2015
Jul 07,2015
1
people found
this helpful
this helpful
Prior to and during my tenancy, Braemore were very efficient and friendly. From the replacement of an uncomfortable mattress, and arrangement of gas meter inspection, I was really impressed with their response rate and professionalism. In fact, I let them know how pleased I had ...
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What agent could do to change your mind?
A tenancy extends until after we have moved out. It's a shame that it seems we are less important once we are no longer providing you with a monthly sum of money. I was never late with my rent, informed you of all issues with the flat upon moving out, and yet I am still left chasing people to find out about the return of my money. I am completely aware that these processes take time, but such poor communication and customer care is appalling for a company like yourselves.Attached Filesnbsp;
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Jul 08, 2015
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Thank you for your review, as you have not confirmed your details I am unable to help and rectify the above. Please email me on the following email address [email protected] and I will be more than happy to help.
I look forward to hearing from you.
Kindest regards,
Stacey ...
Jun 29,2015
Jun 29,2015
1
people found
this helpful
this helpful
I want to take this opportunity to say special thanks for brilliant specialists from Braemore Estate Agency especially for Kate Podles, Stacey Fraser & Donald Dallas. They really did a great job of letting my property in Edinburgh at 2 Ivy Terrace. I was deeply impressed by ...
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Comment on agent fees
The Agency's fees are absolutely competitive and acceptable!
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Jul 16, 2015
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Hi Ivan, Thanks very much for your review - delighted to hear of your experience with us! The Braemore Team ...
Jun 21,2015
Jun 21,2015
1
people found
this helpful
this helpful
We were under time pressure to find somewhere to live after having sold our house. Braemore were very accommodating in arranging viewing times to suit us as we were coming in from out of town. We were able to secure a property we liked by ...
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Jul 16, 2015
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Hello Ian, thanks for taking the time to review us. Its great to hear your feedback and we were more than happy to have been of some help! Thanks again, The Braemore Team ...
Jun 17,2015
Jun 17,2015
0
people found
this helpful
this helpful
good customer service. Very polite and friendly staff. Highly recommended if you are working professional and looking for a good flat to live in Edinburgh....
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Jun 17, 2015
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Dear George, thank you for your kind review! The Braemore Team. ...
May 29,2015
May 29,2015
0
people found
this helpful
this helpful
I highly appreciate, the kind of service provided by Braemore. They are very friendly and help you on all possible aspect for getting your choice of house. Incae any maintenance assistance required. They are really quick. in future I may travel back, I would definite ...
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Jun 02, 2015
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Hi there, thanks for taking the time to leave a review for us. Great to hear your feedback and if we can be of assistance in the future, don't hesitate to get in touch with us. The Braemore Team. ...
May 21,2015
May 21,2015
0
people found
this helpful
this helpful
Braemore manage my property in Edinburgh for the past couple of years and I was particularly impressed with the service I got from one of their employees Grant Stanley, when accidentally my renewed driving license got sent to the rental property address instead of to ...
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May 27, 2015
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Dear Mr Halliden, thank you for your kind review - we are all delighted to hear of your experience with us. All the best, the Braemore team. ...
May 07,2015
May 07,2015
2
people found
this helpful
this helpful
I was very unsure who to appoint to act as our selling agent, having lived in Edinburgh for 20 years, and being well aware of the various options. Braemore were acting as our letting agent and having been pleased with their service decided to use their ...
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May 15, 2015
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Hi David, thank you for taking the time to leave a review for us. We are delighted to hear of your experience and are keen for everyone to understand just how quick and simple Graham and his team make the Estate Agency for clients! Thanks again, The Braemore Team. ...
May 06,2015
May 06,2015
1
people found
this helpful
this helpful
As a first time buyer this was an excellent agency to buy property from. Very efficient in dealing with clients....
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May 15, 2015
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Hi there! Thanks for your review! Glad to have been able to help out! The Braemore Team ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
