80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Susan
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Susan
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Lynne
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Laura
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Marion
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Kjartan
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Andras
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Caroline
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Fergus
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Ula
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 14,2015
Dec 14,2015
11
people found
this helpful
this helpful
Extremely unprofessional!
Seems like she gambled on the chance of having 2 male occupants in the flat, only to realise 2 days before move in that the landlord wanted a family/couple to occupy the flat, therefore unprofessionally cancelling our agreement 2 days before move in. Myself and ...
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Dec 14, 2015
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Really sorry to hear this. I'm aware of the property in question and Im aware that it was the owners decision to back out of this deal, not Braemore's. We would have been more than happy to move you into the property and had all the relevant paperwork ready to go. Returning the funds shouldn't have taken 2 weeks as, despite us having to wait 3 days for the transfer you made to reach us, we paid this back to you the same day we received it (although the banking process would have meant you wai ...
Dec 11,2015
Dec 11,2015
4
people found
this helpful
this helpful
Agency is the most poor unprofessional agency we ever experienced and we already rented properties through out quite a lot of them. This Braemore agency trying to create very serious and professional impression but customer service is very poor. Tenants for them not people quite ...
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What agent could do to change your mind?
Could be nice and helpful, not ignorant.Attached Filesnbsp;
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Dec 14, 2015
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Hi Dafne, Im really sorry to read your review and to hear that you feel this way. Some times we have a lot of leases being signed at the same time so we have to ask tenants to come in at a certain time to sign their lease. Assuming we can get everyone signed and happy with the paperwork, we do aim to keep to this timetable (sometimes thats just not possible and for that we are very sorry). If a member of our team has made a visit to the property and then not attended, we apologise. Appointme ...
Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Lovely person with prompt replies. Loved the way she handled my complains and made sure they were attended to promptly. Would like every employee of Braemore to take a note of her and be as responsive and prompt as she is....
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Dec 14, 2015
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Thank you for your kind review! The Braemore Team ...
Dec 10,2015
Dec 10,2015
0
people found
this helpful
this helpful
Thanks for Susan's good service. It's really helpful. She took the time to explain things to me as a tenant....
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Dec 14, 2015
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Thanks so much to writing up a review for us! Great to hear of your experience with us! The Braemore Team ...
Dec 09,2015
Dec 09,2015
0
people found
this helpful
this helpful
We've been renting with Braemore for close to a year now and i would recommend them to others looking to rent in Edinburgh. The applications process is straightforward and made stress free through the professionalism and helpfulness of the staff we've worked with (mostly Lynn ...
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Dec 10, 2015
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Hi Conor, thank you so much for taking the time to review us, especially that of Lynn and Lisa. WE will be sure to pass your praise on to them. Thanks again, The Braemore Team. ...
Dec 09,2015
Dec 09,2015
0
people found
this helpful
this helpful
Stephanie was very helpul when I had handed in my notice to buy a house then the sale of the house fell through. she talked to my landlord and happily I am still renting the same property !...
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Dec 10, 2015
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Hi there! Thanks for taking the time to leave a review for us - great that we were able to help and we hope you are enjoying the property! Thanks again, The Braemore Team. ...
“Great service. Very professional, friendly and efficient. Would certainly recommend ......”
Dec 08,2015
Dec 08,2015
0
people found
this helpful
this helpful
Great service. Very professional, friendly and efficient. Would certainly recommend and would definitely use again. I have no complaints, Braemore made everything so smooth and easy for someone who had never done this before! Thanks....
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Dec 08, 2015
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Hi Maggie, Thanks for your kind review and we were more than happy to have been able to assist. Thanks again, The Braemore Team. ...
Dec 08,2015
Dec 08,2015
0
people found
this helpful
this helpful
Laura has handled my request in a professional manner and responded quickly. Very much happy with the service provided by Laura....
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Dec 10, 2015
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Thanks for your review Kumaran - great to hear from you and of your experience of our service. The Braemore Team. ...
Dec 07,2015
Dec 07,2015
9
people found
this helpful
this helpful
I rented through your agency, with the branch on 92 Morningside Road.
3 days after I moved in on 29th September, I have submitted to you an updated inventory list and a list of repairs for the maintenance team, The list of repairs includes the following (the ...
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Dec 08, 2015
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Dear Zhenyu, Thanks for getting in touch about the outstanding maintenance issues within the property. As Im sure you are aware, we do not hold the maintenance contract for this property so we are unable to process repairs on behalf of the owner. Unfortunately, we cannot force his hand but what we will do is get in touch with him to let him know that there are still a couple of outstanding issues that need resolved. Please bear with us whilst we ask him to complete these repairs for you as qu ...
Nov 27,2015
Nov 27,2015
1
people found
this helpful
this helpful
Alison has been outstanding in every way throughout my rental, from the first phone call to her ( this was originally when the flat was rented through another company) to contacting her now (through Braemore). Any issue has been dealt with promptly and with complete satisfaction. ...
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Nov 27, 2015
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Thank you for your review. Delighted to hear our team were able to help! The Braemore Team. ...
Nov 20,2015
Nov 20,2015
0
people found
this helpful
this helpful
Apologies about my delay in completing this.
I would like to start by saying Stephanie was professional, promt and willing to go that extra mile in relation to my query. The small things mean alot to clients / customers.
The manner in which the email was ...
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Nov 20, 2015
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Hi Martin, thank you for taking the time to write a review for us, specifically that of Stephanie's customer service! Delighted to hear from you, thanks again. The Braemore Team. ...
Nov 16,2015
Nov 16,2015
8
people found
this helpful
this helpful
Braemore were the agents for the property I rented.
It was furnished. It included a great deal of the landlords' clutter, rusting pans in the kitchen, crumpled bedding, an exhausted old cooker with, it transpired, a smelly oven.
It had two hoovers, both of which ...
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Nov 19, 2015
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(1)
Hi Carol, I'm really sorry to hear this. You should know that any deposit deductions are agreed by an independent 3rd party (the tenancy deposit scheme). If the deposit scheme feel that the agency or landlord don't have correct or sufficient evidence, they will rule in favour of the tenant. Im sorry that you feel you have been ripped off but I can assure you that this isn't the case. We have to ensure that properties are ready to go for new tenants moving in and we would not have been awarde ...
Nov 11,2015
Nov 11,2015
0
people found
this helpful
this helpful
Deborah has been extremely helpful in the move in although the time frame is short and had given good advice for it. She has done them in a respectful manner as well. Really appreciate it!
Upon moving in, the flat has a couple of issues ...
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Nov 11, 2015
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Thanks for leaving a review for us - glad to have been able to help! The Braemore Team. ...
Nov 10,2015
Nov 10,2015
1
people found
this helpful
this helpful
I was very happy with the way Graham handled everything. I live in Wales and bought a buy to let in Edinburgh and Graham put me in touch with everyone and made life very easy for me. With the distance it would have been very ...
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Nov 11, 2015
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Hi Peter, thank you so much for your kind review. We were delighted to help out and look forward to working with you in the future. Many Thanks, The Braemore Team. ...
Nov 06,2015
Nov 06,2015
0
people found
this helpful
this helpful
Laura was kind enough to help me with a Character Reference for a flat I am in the process of a applying for. I was notified instantly that it was being worked on and received the reference I was after very quickly. Laura was very ...
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Nov 09, 2015
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Hello! Thank you very much for your review, particularly for Laura. The Braemore Team ...
Oct 31,2015
Oct 31,2015
1
people found
this helpful
this helpful
Braemore had been very efficient in providing regular monthly reports. I can feel assured that my property is being looked after by professionals who have experience and proficiency in this field.i would not hesitate to recommend them to anyone seeking letting agents in Edinburgh....
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Nov 02, 2015
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Hi Ann, Thank you for taking the time to leave a review for us - delighted to have been able to help. ...
Oct 29,2015
Oct 29,2015
1
people found
this helpful
this helpful
I got a change of sofa and the landlord picked a small 2 seater rather than the 3 seater I had previous. My original call was apparently not logged (Friday) and an e-mail to a previous member of staff (I assume they no longer work there) went ...
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Nov 02, 2015
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Hi John, Thanks so much for your review - glad that we were able to get that sofa for you! Thanks again, The Braemore Team. ...
Oct 28,2015
Oct 28,2015
2
people found
this helpful
this helpful
We have been very pleased with the work Graham has done for us over the past three years, we had our property let out and he managed that for us, and has now just completed the sale on our behalf. he is friendly and helpful ...
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Nov 02, 2015
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Thanks for your review of our services particularly that of Graham. ...
Oct 24,2015
Oct 24,2015
2
people found
this helpful
this helpful
When I sold my property I chose BRAEMORE. I dealt with the Graham White (Head off Sales). I have to say I was extremely happy with the speed off the sale and their professionalism in dealing with all the issues involved. From the time it ...
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Comment on agent fees
Very reasonable.
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Oct 26, 2015
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Dear Michael, thank you for your review. Its great to hear of your feedback and we were delighted to help. Thanks again, The Braemore Team. ...
Oct 22,2015
Oct 22,2015
3
people found
this helpful
this helpful
Rachel has done a great job chasing up a water leak which was coming from the flat above. Rachel was very proactive here and kept pushing till the leak was sourced and repaired (in this case was really a nightmare). Very importantly she kept me ...
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Oct 23, 2015
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Hi Eric, Thank you very much for taking the time to leave a review for us - much appreciated. The Braemore Team. ...
Oct 19,2015
Oct 19,2015
2
people found
this helpful
this helpful
My roommate of nearly five years moved out in October and a new roommate moved in. It is quite a tricky process for the tenants that are staying on. There is a lot more paperwork and to-ing and fro-ing than if we had both moved ...
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Oct 19, 2015
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Hi Linda, thanks for your review! Glad that all went well with the move in/out! The Braemore Team. ...
Oct 06,2015
Oct 06,2015
1
people found
this helpful
this helpful
great to deal with from start to finish. arranged removal of furniture, cleaning, decoration etc to present the property better for sale....
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Oct 06, 2015
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Thanks for your kind review Jon. We were delighted to be of assistance. Thanks again, The Braemore Team. ...
Sep 29,2015
Sep 29,2015
1
people found
this helpful
this helpful
Very helpful throughout the sale process. Excellent marketing of the property and very accommodating for viewings at lots of different times. Also had extremely good communication throughout the sale process. Highly recomended....
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Sep 30, 2015
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Hi Kevin, Thanks for taking the time to leave a review for us. We were delighted to help out and thank you for using us. The Braemore Team ...
Sep 28,2015
Sep 28,2015
1
people found
this helpful
this helpful
The cooperation with Breamore and especially with Rebbeca was excellent. The exchange of letters went smoothly and we could always count on a fast reply.
I recommend this agency :-)...
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Sep 30, 2015
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Thank you for your review! Lovely to hear from you and great to hear of your experience with us. Thanks again, The Braemore Team ...
Sep 28,2015
Sep 28,2015
0
people found
this helpful
this helpful
Donald secured a new tenant for my property very quickly and at a good rent leaving only a very small and necessary gap between the outgoing and incoming tenant thereby keeping my period of responsibility to a minimum. Very professional with no hassle or worry ...
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Sep 30, 2015
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Hi there, thank you for kind review! We will be sure to pass your praise on to Donald! Thanks again, The Braemore Team. ...
Sep 23,2015
Sep 23,2015
0
people found
this helpful
this helpful
I waited a considerable amount of time on several issues with my flat to be resolved due to many members of staff on 'annual leave', Leona's Barnes took over these dealings and solved the issues incredibly quickly. I appreciate Leona's attention and quick action - ...
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Sep 24, 2015
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Thank you very much for your kind review. Its great to hear your feedback on the work Leona has been doing - please dont hesitate to get back in touch should you have any queries. The Braemore Team. ...
Sep 21,2015
Sep 21,2015
1
people found
this helpful
this helpful
We can't recommend Graham White and the staff of Braemore higher. From the first conversation through to the end sale, we were treated with total professionalism, and felt that we were in the hands of experts.
Previously to using Braemore, we were using another estate ...
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Sep 24, 2015
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Hi Hannah, thank you for taking the time to review us. We are so happy to hear of your experience with us and we were delighted to be able to assist. The Braemore Team. ...
Sep 17,2015
Sep 17,2015
0
people found
this helpful
this helpful
Claire was professional and easy to deal with in her conduct of our final flat inspection. She clearly had training and experience to a high standard for her job. Would be happy to recommend her as a good example to train her colleagues at Braemore....
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Sep 24, 2015
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Thank you for taking the time to leave a review for us. Its great to hear of your experience with us. The Braemore Team. ...
Sep 14,2015
Sep 14,2015
1
people found
this helpful
this helpful
I dealt with both Donna and Donald regarding my recent move to my new flat and found them both very helpful and informative. I would recommend Braemore to any friends and colleagues looking to rent property in Edinbugh....
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Sep 24, 2015
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Thanks for your review Sarah - hope you enjoy your new home! The Braemore Team. ...
Sep 11,2015
Sep 11,2015
0
people found
this helpful
this helpful
Very professional service throughout. We are two PhD students aged 25 and 35 and had had real difficulty finding a nice flat because most agents didn't want to know as soon as they heard the word 'student'.. However, Braemore were very friendly and said they'd check with ...
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Sep 24, 2015
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Hi John. Thanks for your review - we were delighted to help and we hope you enjoy your new home! Thanks again, The Braemore Team. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
