Southsea - Portsmouth, Southsea, PO5
4.8/5, 314 reviews
89% recommended
94% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
https://bernardsestates.co.uk

Latest Reviews

View all Reviews 314
5th Oct 2024
reviewed by 'Cathy'
“Would highly recommend Bernards Etate Agents, Southsea. Craig and Jordan have been informative and professional through the whole process of ......”
1st Sep 2024
reviewed by 'KG Ocampo'
“I had just finished uni when I came to Bernards Estate Agents to find my own place after my uni ......”
22nd Aug 2024
reviewed by 'Kevin Fraser'
“We have been letting our two properties out via Bernards for many years. The whole team are brilliant, supportive and ......”
5th Jul 2024
reviewed by 'Thomas McCaughan'
“I used Bernards for letting and selling and would 100% recommend. What I appreciated most is the communication. They responded to ......”
2nd Feb 2024
reviewed by 'Jeffery Paul Atkinson'
“Completed purchase two days ago on a house. Expertly & professionally managed by the Bernard's team. Special thanks to Craig & Luke. ......”
24th Jan 2024
reviewed by 'Sarah'
“Jack was amazing in helping finding me and my partners first home together even though we had different requirements he ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 97% £90,000 £1,300,000
Lettings 97% 95% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 2 131 21 51 5 45 2 24 4
Areas covered
  • PO4
  • PO5
  • PO1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Southsea - Portsmouth, PO5
Waterlooville, PO7

“Extremely accommodating...”

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Sep 19,2018
Minithumbup
By: 'Lauren'
Sep 19,2018
1 people found
this helpful
I am a tenant in Southsea and have found some of the team very helpful and accommodating. They helped me find somewhere to live at very short notice which I really appreciated. I have seen bad reviews but I truly believe if you are nice ...
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Comment on agent fees
very good value for money, cheaper fees than some other agents
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“Excellent Service...”

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Aug 07,2018
Minithumbup
By: 'Nicola'
Aug 07,2018
0 people found
this helpful
Bernards delivered on service. After having three agents out to value you my house i decided to go with Bernards and once my property went on the market Friday I was inundated with viewings over the following week. I agreed a sale on my property ...
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Comment on agent fees
You get what you pay and it was worth every penny
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“Do not use - will keep deposit for no warranted reasons...”

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Mar 22,2018
Minithumbdown
By: 'Anon'
Mar 22,2018
1 people found
this helpful
No inventory on moving in removed lots of fag ends and weeds and cut grass, internally wouldn't allow me to paint to refresh as last tenants left it patchy, and Hugh cracks and missing plaster before moving but I only moved from flat next door ...
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Comment on agent fees
Expensive
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“Don't assume a 'holding fee' will hold a rental property ......”

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Feb 09,2018
Minithumbdown
By: 'Veronica'
Feb 09,2018
3 people found
this helpful
Don't assume a 'holding fee' will hold a rental property for you if you deal with Bernards. Decided on a nice flat yesterday and filled in the paperwork, paid the holding fee and was told the flat was ours. A few hours later we were ...
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By: John
May 21, 2019
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They took my deposit money and rented out the flat to someone else then the manager started to raise his voice with me. Also my friend said they kept letting them self in to.there flat unannounced plus she was in the shower a few times then her little boy said the same thing. I'm so glad they did give the flat to someone else there rotten to the core the turd in the punch bowl ...

“Having had tennancies with multiple properties this by far was ......”

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Feb 01,2018
Minithumbdown
By: 'Youknowwho'
Feb 01,2018
3 people found
this helpful
Having had tennancies with multiple properties this by far was the worst experience i have ever received, from start to finish, the only person who should really get out of that place and go somewhere and make a name of himself was Tom from Waterlooville, ...
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Comment on agent fees
BAD
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“Absolutely amazing service, and I do believe that without Bernards, ......”

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Nov 29,2017
Minithumbup
By: 'VSt'
Nov 29,2017
1 people found
this helpful
Absolutely amazing service, and I do believe that without Bernards, and Leon in particular, this sale would not have gone through. Very friendly and extremely professional service. Thank you!...
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Comment on agent fees
Good and in keeping with other estate agents. Well deserved by the end of the process!
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“Absolutely terrible! After having encountered continual problem after problem throughout ......”

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Sep 22,2017
Minithumbdown
By: 'Disgusted'
Sep 22,2017
2 people found
this helpful
Absolutely terrible! After having encountered continual problem after problem throughout our 1 year tenancy, they had the cheek to deduct over 60% off of our deposit return with no valid explanation or reason at the end of the year. Absolutely disgusting customer service. Rude and unprofessional!...
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Comment on agent fees
BAD
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“Bernards have dealt with letting my property for nearly 20yrs ......”

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Sep 18,2017
Minithumbup
By: 'B'
Sep 18,2017
1 people found
this helpful
Bernards have dealt with letting my property for nearly 20yrs I found them to be very thorough and professional. They also dealt with the sale of the property very efficiently.. I would highly recommend them as a property agent....
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Comment on agent fees
Good
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“I am a student and rented out a house in ......”

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Sep 05,2017
Minithumbdown
By: 'Anon'
Sep 05,2017
3 people found
this helpful
I am a student and rented out a house in Fratton with 4 other girls. I was EXTREMELY dissapointed with the customer service at Bernards. They were never available for important maintainance issues nor would they respond to our issues quick enough. Along side that they ...
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“I rented a property of Bernards for about 3 years. They ......”

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Jul 31,2017
Minithumbdown
By: 'Lauren'
Jul 31,2017
6 people found
this helpful
I rented a property of Bernards for about 3 years. They weren't very good at coming in and fixing issues we had with the flat. It took them over 5 days to come in and fix our freezer, in which I had to throw away all my ...
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“I bought a property from this estate agents. They bullied ......”

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Oct 23,2016
Minithumbdown
By: 'Landlord'
Oct 23,2016
6 people found
this helpful
I bought a property from this estate agents. They bullied me into using their mortgage advisor, and told me I couldn't even view the property unless I used them. After it completed they had students signed up for the following academic year, and forgot to ...
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Comment on agent fees
Bad
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“Bernards were instructed by a property owner in this block ......”

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Jun 23,2016
Minithumbdown
By: 'Notquiteafreeholder'
Jun 23,2016
3 people found
this helpful
Bernards were instructed by a property owner in this block to sell their property. During the course of this they were told that the share of freehold was imminent.And they published this on Rightmove in the property description. They sold the property. Using this ...
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Comment on agent fees
N/A
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“We found a property to let from Bernards which was ......”

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Dec 11,2013
Minithumbdown
By: 'Noodles1979'
Dec 11,2013
4 people found
this helpful
We found a property to let from Bernards which was advertised as available now. We agreed to take the property, paid our deposit and were suppose to collect our keys Thursday 28th November. on the Wednesday evening we had a phone call to say the ...
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What agent could do to change your mind?
They could have returned our calls. They could have replied to emails. They could have been honest instead of stringing us along and after all we had been through and they could have given us our deposit back when they said they were going to.
Attached Filesnbsp;
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“3rd time lucky!...”

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Sep 11,2018
Minithumbup
Staff profile picture
Daniel Byrne
By: 'Carol'
Sep 11,2018
2 people found
this helpful
After 6 months of my property languishing on the market, my 3rd consecutive estate agent - Bernards (Southsea), sold it within a week of being marketed by them. Denise was amazing, all through the rollercoaster experience (due to a difficult buyer) she was amazingly supportive and ...
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Comment on agent fees
Fair price for a great service, previously I'd negotiated a fixed price, but found the agents maybe didn't prioritise selling the house, Bernards refused to work on fixed price, in retrospect, trying to save a few thousand, didn't work (in my case anyway).
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Linda
Nov 30, 2018
View all comments (1)
Denise was a friendly professional. I had great customer experience with her from start to finish. She really went above and beyond, and were reliable and very helpful. Thanks Denise. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams

Awards won by Bernards Estate Agents, Southsea PO5 2EE



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Bernards Estate Agents

Branch - Southsea - Portsmouth, Southsea, PO5

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