Portsmouth, PO2
4.9/5, 373 reviews
96% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
https://bernardsestates.co.uk

Latest Reviews

View all Reviews 373
18th Nov 2024
reviewed by 'Jackie AJ'
“Excellent experience with a long and difficult house sale. Members of the team kept me in regular contact and responded ......”
16th Jul 2024
reviewed by 'Nicholas'
“Worst ever experience with this firm. Do not pay a holding deposit, they tried to steal mine and my sons ......”
2nd Jan 2024
reviewed by 'Sanjaykumar Patel'
“She is very helpful and guide to for buy house....”
21st Dec 2023
reviewed by 'Ryan'
“This was our first time buying a house together and we're grateful that we had Luke to help and advise ......”
21st Dec 2023
reviewed by 'Ryan'
“This was our first time buying a house together and we're grateful that we had Luke to help and advise ......”
21st Dec 2023
reviewed by 'Ryan'
“This was our first time buying a house together and we're grateful that we had Luke to help and advise ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Bernards Estate Agents
129 London Road,North End
Portsmouth
Hampshire
PO2 9AA
023 92728 090

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £23,000 £24,250,000
Lettings 100% 95% £500 £6,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 28 3 148 1 99 2 71 7
Areas covered
  • PO1
  • PO2
  • PO3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties
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“Good job...”

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Feb 20,2019
Minithumbup
By: 'PK'
Feb 20,2019
0 people found
this helpful
These staffs are very professional about their job and very respectful. They take swift action if required and are diligent about their work. Good job guys....
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“Letting process...”

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Feb 19,2019
Minithumbup
By: 'Connor'
Feb 19,2019
0 people found
this helpful
Bernard's team were both very professional and helpful through the whole process. They helped make it as simple as possible in what can be a very stressful process....
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“Very good...”

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Feb 07,2019
Minithumbup
By: 'Connor'
Feb 07,2019
0 people found
this helpful
Very friendly, lovely to get along with and easy to talk to, told us all we needed to know, welcoming...
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“Excellent service...”

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Feb 01,2019
Minithumbup
By: 'Bernards'
Feb 01,2019
0 people found
this helpful
From of the initial enquiry & viewing to the completion and moving in, Charlie has kept us informed all the way. Very responsive with phone enquiries and always willing to arrange more viewings for measuring etc....
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Comment on agent fees
Good, no hidden charges, everything up front.
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“82 Shadwell Road...”

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Jan 28,2019
Minithumbup
By: 'Rick'
Jan 28,2019
0 people found
this helpful
I was first dealt with by Lee Talmond and then Charlie Tucson, and both kept me in the loop at all times. I am therefore very happy with Barnards....
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Comment on agent fees
I'd rather pay less, but satisfied tat this is a normal fee level.
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“Excellent Service...”

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Jan 25,2019
Minithumbup
By: 'Luke'
Jan 25,2019
0 people found
this helpful
Charlie has been very patient and understanding with our case as it was not the most straight forward process. Despite being our sellers estate agent, not ours, he was informative & helpful with an consistent & prompt response time. If he was ever not about to deal ...
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“Excellent...”

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Jan 12,2019
Minithumbup
By: 'Excellent'
Jan 12,2019
0 people found
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My experience with Bernards were excellent. I do suggest for future reference.Thank you all for smooth selling of my house....
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“Quick , simple, professional sale...”

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Dec 21,2018
Minithumbup
By: 'Holly'
Dec 21,2018
0 people found
this helpful
Sold on the first day to the first viewers. Really happy with service we received. Always quick to help, good with chasing up the sale so it was all completed within three months. Thankyou...
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“Excellent Service!...”

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Dec 20,2018
Minithumbup
By: 'MrsP'
Dec 20,2018
0 people found
this helpful
Brilliant professional and friendly service from Charlie & Jim. They did everything they could and always kept me informed. Would highly recommend....
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“Excellent service!...”

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Dec 03,2018
Minithumbup
By: 'Stuart75'
Dec 03,2018
0 people found
this helpful
Have to give Bernards a five star review. They were professional, but very approachable. Nothing was too much trouble. Every query was dealt with in hours. We never had to wait around to get calls/emails returned, infact, Charlie went so far as to email ...
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Comment on agent fees
Good
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“Without going into too much detail, I have never dealt ......”

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Oct 07,2015
Minithumbdown
By: 'Tennant'
Oct 07,2015
1 people found
this helpful
Without going into too much detail, I have never dealt with a company as bad as this, problem after problem. the apartment itself was lovely however the people we dealt with (most of them) where horrendous. they held our deposit and charged us over £160 to ...
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What agent could do to change your mind?
The fee for the apartment itself was fair, loved the place. However we paid deposit of ‚£675 and they withheld over ‚£160 for minor issues such as dust, even though we left house early due to the issues with them so this is why it became dusty!!!
Attached Filesnbsp;
Comment on agent fees
The fee for the apartment itself was fair, loved the place. However we paid deposit of ‚£675 and they withheld over ‚£160 for minor issues such as dust, even though we left house early due to the issues with them so this is why it became dusty!!!
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“The service I received from Bernards was excellent. Jim dealt ......”

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Aug 13,2015
Minithumbup
By: 'FCantrell'
Aug 13,2015
0 people found
this helpful
The service I received from Bernards was excellent. Jim dealt with the sale of my property. He went out of his way to help, he was courteous throughout as were every member of the North End team I spoke with. I can honestly say that ...
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Comment on agent fees
Very reasonable
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“Kept me informed...”

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Jan 23,2019
Minithumbup
By: 'Liz'
Jan 23,2019
0 people found
this helpful
Melissa joined Bernard's Estate Agents on the letting side only very recently. I had some problems with my tenants and if Melissa wasn't in the office when I phoned, she would always call back or email me or copy me into other emails. She kept ...
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Comment on agent fees
Very Good
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Staff picture Luke
Staff picture Martin
(91)
Staff picture Ross
(37)
Staff picture Lacie
Staff picture Matthew
(33)
Staff picture Lee
Staff picture Daniel Byrne
(18)
Staff picture Natalie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Bernards Estate Agents, Portsmouth PO2 9AA



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Bernards Estate Agents

Branch - Portsmouth, PO2

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