97% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
96% lettings fee satisfaction
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ...
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Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
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Latest Reviews
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11th Oct 2024
reviewed by 'Georgios'
25th Sep 2024
reviewed by 'Lianne'
28th Aug 2024
reviewed by 'piergraziano usai'
5th Apr 2024
reviewed by 'Salman'
5th Apr 2024
reviewed by 'Tony Llewellyn'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £139,000 | £493,000 |
| Lettings | 90% | 96% | £300 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 3 | 25 | 1 | 38 | 0 | 21 | 1 | 6 | 1 |
Areas covered
- E14
- SE1
- E1
- Canary Wharf Docklands
- E2
- East London
- E3
- E1W
- E16
- E6
- E15
- E17
- E20
- SE16
Address
49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Oct 11,2024
Oct 11,2024
0
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Caroline helped me to buy a property in London.
Amazing service, I would definitely recommend alphabet city and I would choose them again in the future....
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Oct 08,2024
Oct 08,2024
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Excellent support in both managing the property and throughout the sales process. Really went the extra mile, thanks Caroline....
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Sep 25,2024
Sep 25,2024
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Fantastic service. It was a difficult sale and Caroline was so on point chasing the solicitors relentlessly, without her dedication I don't think the sale would have completed. It is not my first time dealing with Alphabet City, mostly I have used them for rental ...
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Aug 28,2024
Aug 28,2024
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I have been a client of Alphabet city for 26 years. I bought the property from them in 1999, they rented it for me for 25 years, and they have sold it now.
Full circle. They have been extremely professional throughout these year. A Gem in the multiple ...
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Apr 05,2024
Apr 05,2024
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Very professional and cordial. Caroline was excellent and knowledgeable. We were able to work quickly and effectively....
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Apr 05,2024
Apr 05,2024
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Alphabet City have been wonderful letting agents for my property for eleven years and have just sold it. During the rental years they handled everything perfectly, with patience, professionalism and friendliness. Keeping me posted on all issues and going the extra mile to give me ...
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Dec 18,2023
Dec 18,2023
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Alphabet City has managed my rental property for over 10 years. I cannot praise its staff highly enough. They have made my life so easy and stress free by finding tenants, decorating, buying new furniture when needed, overseeing repairs and replacing kitchen machines. Rent has always ...
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Dec 18,2023
Dec 18,2023
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I am very happy with the service provided by Alphabet City. Michelle and Caroline in particular have represented my interests to my freeholder very well over an extended period of time during which many issues needed to be pursued. Full marks for persistence....
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Jul 31,2023
Jul 31,2023
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I have worked with Alphabet City for over 20 years and their service and support as agents for renting and selling has always been diligent and efficient. Everyone is very helpful and supportive....
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Jul 28,2023
Jul 28,2023
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Caroline and Michelle have been fantastic contacts from the first visit to completion.
The sale has been extremely complex and long but Caroline was able to bring her knowledge and experience at the best times possible to ensure that we were all successful in this ...
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Mar 09,2023
Mar 09,2023
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Unfailing support through a long process of selling our flat in London. Professional and knowledgeable to the end. More agencies need to take a leaf out of their books. Caroline and Michelle are consummate professionals who know their stuff inside and out. Thank you so ...
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Nov 04,2022
Nov 04,2022
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Excellent Professional Service
I cannot fault the great service that I received from Caroline and her team at Alphabet City re the marketing of my property. Consistently supportive throughout the process, I was fully informed and advised throughout. Thank you, ABC, for your help and ...
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Nov 08, 2022
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(1)
Dear Customer, we really appreciate you taking the time to leave us a review. It's great to know that you found the service you received to be both excellent and professional throughout your sale. Thanks for recommending us to others. Wishing you all the best. Kind regards, Alphabet City ...
Oct 07,2022
Oct 07,2022
1
people found
this helpful
this helpful
Caroline and her team helped us every step of the way through our purchase. From the viewing to completion, they kept in touch between us and the seller keeping us all up to date. They are a small team with a personal touch and got ...
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Oct 26, 2022
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Dear Mike, we really appreciate you taking time to leave your positive feedback. It's brilliant to hear that you found Caroline and the team to be helpful and informative throughout your sale. As a boutique agent, we always want to deliver a personal service to every client and we're so pleased that you experienced that! Wishing you all the best. Kind regards, Alphabet City ...
Aug 22,2022
Aug 22,2022
1
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I have received great support throughout the entire purchasing process which took toughly four months. The agency was always very quick, knowledgeable and professional...
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Oct 26, 2022
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Dear Lukas, thanks so much for taking the time to leave your positive feedback. We're pleased to hear about the professional and supportive manner in which your purchase was processed. Thanks again and please reach out if we can be of assistance in the future. Best regards, Alphabet City ...
Aug 22,2022
Aug 22,2022
1
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this helpful
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Very pleased with consistently efficient, friendly and professional service. All staff at Canary Wharf likewise had similar professional work ethos...
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Oct 26, 2022
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(1)
Dear Caje, we really appreciate your review, thank you. It's wonderful to hear that you found the team to be efficient, friendly and professional. We always pride ourselves on delivery high levels of service and are so glad you found that to be the case as one of our landlords. Wishing you all the best and always happy to be of assistance in the future. Kind regards, Alphabet City ... ...
Aug 15,2022
Aug 15,2022
1
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Caroline Conlon was very helpful especially dealing with solicitors
Caroline Conlon was very helpful especially dealing with solicitors
Caroline Conlon was very helpful especially dealing with solicitors...
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Oct 26, 2022
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Dear DMH, thanks so much for taking the time to leave us a review. We're so glad to hear that you appreciated how Caroline dealt with the solicitors throughout the process of your sale. We know that many sales wouldn't reach completion without her expertise! Wishing you all the best and please contact us if we can be of assistance in the future. Kind regards, Alphabet City ...
Aug 09,2022
Aug 09,2022
1
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Great agents, very helpful and attentive at all times. Caroline and Amulya were particularly great. I would highly recommend the team...
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Oct 26, 2022
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(1)
Hi oluseyi, thanks so much for your review. We are so glad to hear that you found us to be attentive and helpful throughout the process of your purchase. Wishing you all the best. Kind regards, Alphabet City ...
May 31,2022
May 31,2022
2
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I would highly recommend alphabet city. The team have supported us with excellent service whilst we have rented our flat out and recently sold it. The whole team are approachable and helpful. Many thanks...
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Oct 26, 2022
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Dear Emma, thanks so much for taking the time to leave us a review. We really appreciate your kind words and are pleased that you valued the service you received both as a landlord and vendor. We wish you all the best & you know where we are if we can be of assistance in the future. Kind regards, Alphabet City ...
Mar 05,2022
Mar 05,2022
2
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The employees were very helpful when I first viewed the apartment and went over the procedure simply and easily. During tenancy, they were easily accessible whenever we wanted. They have their own specialised maintenance website for fast and informative maintenance issues. Overall great experience.
Had ...
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Oct 26, 2022
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Dear Vasilis, thanks so much for your review. We're pleased to hear that you found it easy to report maintenance through our bespoke website and that the team were easily accessible throughout your tenancy. Wishing you all the best and if you are looking to rent in the area again, you know where we are! Kind regards, Alphabet City ...
Feb 07,2022
Feb 07,2022
3
people found
this helpful
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I used Alphabet City to purchase our first property with my partner. As first time buyers we done our research however we still needed support and guidance. From start to finish we got great service and support throughout the whole process. Viewings were easy to ...
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Feb 10, 2022
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Dear Peter, thanks so much for your review. It was our pleasure to assist you both with the purchase of your first property. We understand that it can be a difficult process and are pleased that you received the support throughout. Thank you for recommending Alphabet City to others and we wish you all the best with your new home! Kind regards, Alphabet City ...
Feb 01,2022
Feb 01,2022
2
people found
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From start to finish, Alpabeth city has been great. Their team is incredibly helpful and reliable.
We personally dealt with Lydia, Michelle, Caroline and John most of the times, thank you for your friendly, patient and professional first class service....
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Feb 10, 2022
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Dear Tiziana, thanks so much for taking the time to leave us a review. It's great to hear that you found the team to be both patient and professional throughout your tenancy. We wish you all the best and if you are looking to rent in the area again, you know where we are! Kind regards, Alphabet City ...
Jan 24,2022
Jan 24,2022
2
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Very professional . I have worked with the team at alphabet city for over 15 years , and in that time l have always had great tenants. Alphabet city always go that extra mile to fully support the landlord....
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Feb 10, 2022
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Dear Lindy, we really appreciate you taking the time to leave us a review. We are pleased to hear that you have always found the team to be both professional and supportive. Thank you for choosing Alphabet City to rent your property for over 15 years! We are thankful for your continued custom. Kind regards, Alphabet City ...
Dec 20,2021
Dec 20,2021
2
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Caroline and team were brilliant from start to finish. Always available to answer questions and chase up those awkward things that always appear. Super professional but friendly and caring. Really appreciated all they did....
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Jan 08, 2022
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Dear Ciaran, thanks so much for taking the time to leave us a review. We really appreciate your kind words and are pleased that you valued the service you received. We wish you all the best & you know where we are if we can be of assistance in the future. Kind regards, Alphabet City ...
Dec 20,2021
Dec 20,2021
2
people found
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Caroline and the team made everything incredibly easy to deal with. Always knew what was going on and super timely in informing us of what was occurring during the process. Professional and friendly. Took away a lot of the stress!!!...
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Jan 08, 2022
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Dear Ciaran, we really appreciate you taking the time to leave us a review. We are so glad to hear that you appreciated being kept informed throughout the process of your sale and that we made everything as easy as possible for you. Wishing you all the best and please contact us if we can be of assistance in the future. Kind regards, Alphabet City ...
Dec 15,2021
Dec 15,2021
3
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this helpful
this helpful
I found the communication open and timely. He took my comments on board and came back with solutions.
Very pleased with the service....
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Jan 08, 2022
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Dear Eva, thanks so much for your positive feedback, it is very much appreciated. Having been a tenant of ours for several years, it's great to know that you were pleased with our service throughout your tenancy. We wish you all the best. Kind regards, Alphabet City ...
Dec 10,2021
Dec 10,2021
3
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Hello, we are a Spanish couple that after a hard time trying to get out of a very unprofessional landlord we found this company, we have felt absolutely great with it, they helped us during the process of renting a new home. They perfectly understood ...
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Jan 08, 2022
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Dear Sergio & Patricia, thank you so much for your positive feedback. We are so pleased to hear that you found us to be both patient and helpful during your rental and that you would recommend our service to others. Thanks again and we hope you enjoy your tenancy. Kind regards, Alphabet City ...
Sep 10,2021
Sep 10,2021
1
people found
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Caroline Conlon is the nicest and most helpful agent we've ever came across. She's a gem! Stay safe and take care....
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Oct 07, 2021
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Dear Redza & Edwina, thank you for taking the time to leave us a review, we greatly appreciate your positive feedback about your experience with us. Wishing you all the best, Alphabet City ...
Aug 13,2021
Aug 13,2021
4
people found
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Exceptional assistance in the sale of our property, could not recommend more and well beyond what would be expected from an agent. Thank-you again!!...
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Oct 07, 2021
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Dear Andrew, you're welcome and it was our pleasure to sell your property for you. We are pleased to hear that we exceeded your expectation and we wish you all the best. Kind Regards, Alphabet City ...
Aug 13,2021
Aug 13,2021
4
people found
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Exceptional assistance in the sale of our property, could not recommend more and well beyond what would be expected from an agent. Thank-you again!!...
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Aug 13, 2021
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Thank you for your lovely review, I am so pleased we were able to make this happen for you and the buyer. BR Caroline ...
Apr 12,2021
Apr 12,2021
1
people found
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I am very pleased with the service provided by alphabet city. We contacted them about the property we were interested in and they immediately got back to us and arranged a viewing and from then on in every process they have been so helpful. Especially ...
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Oct 12, 2021
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Dear Rohima, thank you for your positive review. We're pleased that you found the team to be highly responsive throughout your purchase and we appreciate your recommendation to potential clients. We look forward to being assistance in the future. Best regards, Alphabet City ...
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Vendor Fees
Standard FeesSole Agency 2% + VAT (2.4% inc. VAT)
Where Alphabet City is the sole agent selling your property.
Multi Agency 3% + VAT (3.6% inc. VAT)
Where Alphabet City and other agents are instructed to sell.
If you wish to use Alphabet City to sell more than one property on your behalf, please contact us.
For answers to frequently asked questions please visit;
www.alphabetcity.co.uk/sell/sellers-faqs-fees-terms
Landlord Fees
Standard FeesFully Managed 15% + VAT
Alphabet City manages the property on a daily basis throughout the length of the tenancy. Click here for details of our Managed Service.
Let Only 10% + VAT
Alphabet City will arrange everything on your behalf up to the point of move in and the tenancy will then be handed over to you to manage. Click here for details of our Let Only Service.
If you wish Alphabet City to let or manage more than one property on your behalf, please contact us to discuss a tailored fee for your property transaction.
For a full breakdown of Alphabet City Company Charges please visit;
www.alphabetcity.co.uk/landlord/landlord-faq-fees-terms
Tenant Fees
We are a transparent agent, for a full breakdown of Alphabet City company charges please visit;www.alphabetcity.co.uk/rent/rent-faq-fees-terms Last updated at 19/10/2021, 11:50 AM by Alphabet City
Complaints Procedure
Alphabet City is committed to providing a first-class service. Should you not be entirely satisfied, we want to hear from you so that we can put matters right and take steps to prevent the problem happening again.
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Last updated at 12:40 PM 03/12/2014 by allAgents
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Best Estate Agent in E14 
