1 Star Review
Feb 14,2024
By:
'KirstenSteve'
Feb 14,2024
Branch: Maidstone, 11 King Street
Services: Lettings (Prospective customer)
Rent PCM: £2300
Would you recommend?: No
Postcode: ME17
Branch: Maidstone, 11 King Street
Lettings (Prospective customer)
Rent PCM: £2300
Postcode: ME17
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Misled by unprofessional staff who verbally offered a path that wasn't actually available and this cost me over £500. Email not replied to in 2 weeks. Complaints procedure is being pursued currently....
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“Great experience from Ashton Burkinshaw.Super......”
5 Star Review
Nov 02,2023
By:
'Uche Ogbonna'
Nov 02,2023
Branch: Maidstone, 11 King Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: ME15
Branch: Maidstone, 11 King Street
Lettings (as a Tenant)
Postcode: ME15
0
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Great experience from Ashton Burkinshaw.Super professional. Jason is the best...
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“Worse than terrible Ashton Burkinshaw (owne......”
1 Star Review
Aug 18,2023
By:
'John'
Aug 18,2023
Branch: Tenterden, 16 High Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: ME16
Branch: Tenterden, 16 High Street
Lettings (as a Landlord)
Postcode: ME16
1
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Worse than terrible
Ashton Burkinshaw (owned by Countrywide) managed my property in Maidstone through their fully managed scheme, from the outset the tenant was unhappy with them, and I can understand why. The agent did a property inspection at the beginning of January 2020, and didnt ...
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“AB delivers…consistently...”
5 Star Review
Jul 06,2023
By:
'Julian'
Jul 06,2023
Branch: Tonbridge, 119B High Street
Services: Lettings (as a Landlord)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: TN11
Branch: Tonbridge, 119B High Street
Lettings (as a Landlord)
Rent PCM: £1350
Postcode: TN11
0
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I have been a landlord client of AB’s for over three years. Overall service standards are very good from the local and regional offices. Additionally, attention to all the details is an imperative for a lettings management service, and AB consistently delivers on this.
...
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1 Star Review
Mar 26,2023
By:
'Find another agent'
Mar 26,2023
Branch: Maidstone, 11 King Street
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: ME15
Branch: Maidstone, 11 King Street
Lettings (as a Tenant)
Rent PCM: £775
Postcode: ME15
1
people found
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Communication poor to start and shocking at the end, many emails and calls unanswered. Called for different phones to see if that made a difference, it didnt, and left messages that were never returned. Commitment to maintenance prior to moving in never completed. The timescales ...
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“We like to Thank you for your advice and for ......”
5 Star Review
Jan 24,2023
By:
'Karel Libal'
Jan 24,2023
Branch: Wadhurst, Osborne House High Street
Services: Surveys
Would you recommend?: Yes
Postcode: TN5
Branch: Wadhurst, Osborne House High Street
Surveys
Postcode: TN5
0
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We like to Thank you for your advice and for your patience and time you spend give with us to help us with all enquiries we need.
You are the best and friendliest people we spokes.
Thank you Thank you Thank you for your help.
...
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“My experiences have been five star from start......”
5 Star Review
Jan 09,2023
By:
'Barry Rowland'
Jan 09,2023
Branch: Tonbridge, 119B High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TN9
Branch: Tonbridge, 119B High Street
Lettings (as a Tenant)
Postcode: TN9
0
people found
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My experiences have been five star from start and through my continuing lease. Charlotte is on top of her game and beyond responsive. I would recommend to anyone should the chance arrive.
Barry...
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1 Star Review
Jul 23,2022
By:
'bijeshvs5365'
Jul 23,2022
Branch: Crowborough, 1 Eridge Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TN22
Branch: Crowborough, 1 Eridge Road
Lettings (as a Tenant)
Postcode: TN22
1
people found
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Be careful with them . Worst service ever and they never give you house will cancel in last minute without any reason . They want to steal money from you . Will ask for holding deposit and don’t give you back . Reject your application in last minute ...
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5 Star Review
Dec 10,2021
By:
'Anthony'
Dec 10,2021
Branch: Tonbridge, 119B High Street
Services: Lettings (as a Landlord)
Rent PCM: £900
Would you recommend?: Yes
Postcode: TN12
Branch: Tonbridge, 119B High Street
Lettings (as a Landlord)
Rent PCM: £900
Postcode: TN12
0
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I Have had a business relationship with Tonbridge Branch for well over a decade now and as a Landlord I have always found them to give a first class service, nothing is ever too much trouble....
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“All thanks to Wendy!...”
5 Star Review
Oct 24,2021
By:
'SG'
Oct 24,2021
Branch: Wadhurst, Osborne House High Street
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: TN18
Branch: Wadhurst, Osborne House High Street
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: TN18
0
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The wadhurst branch have been a complete delight to work with. Wendy in particular has been such a professional person to deal with. Each stage and process has been carried out with efficiency and compassion.
The rental market currently makes life pretty difficult for a ...
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“Highly recommend the team at Wadhurst....”
5 Star Review
Apr 27,2021
By:
'Sophie'
Apr 27,2021
Branch: Wadhurst, Osborne House High Street
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: TN5
Branch: Wadhurst, Osborne House High Street
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: TN5
0
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Wendy and the team at Wadhurst have been great. I was time pressured to find somewhere for myself and my daughter. They were all reassuring and charming. Thank you. Sophie....
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1 Star Review
Mar 06,2021
By:
'Rm1664'
Mar 06,2021
Branch: Tenterden, 16 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TN32
Branch: Tenterden, 16 High Street
Lettings (as a Tenant)
Postcode: TN32
2
people found
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I'm only giving one star because there is no option for zero.
We rented a property from Ashton Burkinshaw a few years ago, it was an extremely unpleasant experience.
The property was old and tired, borderline unrentable and not updated for many years. The rent ...
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“I have now let three flats through Kelly and ......”
5 Star Review
Feb 10,2021
By:
'Mike Prime'
Feb 10,2021
Branch: Crowborough, 1 Eridge Road
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: Yes
Postcode: TN6
Branch: Crowborough, 1 Eridge Road
Lettings (as a Landlord)
Rent PCM: £850
Postcode: TN6
0
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I have now let three flats through Kelly and here team in Crowborough and would thoroughly recommend them as a landlord. It was very well organised for the tenants too during these social distanced times....
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“Dishonest, unprofessional, unpleasant. Avoid!...”
1 Star Review
Jun 05,2020
By:
'Guy'
Jun 05,2020
Branch: Tonbridge, 119B High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TN9
Branch: Tonbridge, 119B High Street
Lettings (Prospective customer)
Postcode: TN9
4
people found
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I’ve had the misfortune of dealing with the Tonbridge branch of Ashton Burkinshaw in late May 2020. Challenging times for everyone no-doubt with the coronavirus pandemic, but they really excelled at making a complicated move even more difficult.
From the very beginning, the attitude from ...
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“Lost job due to covid 19. Made contact 2 mont......”
1 Star Review
May 14,2020
By:
'Paul'
May 14,2020
Branch: Maidstone, 11 King Street
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: TN12
Branch: Maidstone, 11 King Street
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: TN12
0
people found
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Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with ...
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“I have been using AB T Wells Branch for 7 yrs ......”
5 Star Review
Oct 17,2019
By:
'Julia'
Oct 17,2019
Branch: Tunbridge Wells, 1 Vale Road
Services: Lettings (as a Landlord)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: TN9
Branch: Tunbridge Wells, 1 Vale Road
Lettings (as a Landlord)
Rent PCM: £1650
Postcode: TN9
0
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I have been using AB T Wells Branch for 7 yrs to rent properties in and around the Tunbridge Wells / Tonbridge area. I have always found Darren and Tom to be v responsive and professional on both the phone and email. Properties have always rented quickly ...
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Comment on agent fees
New rules on fees in 2019 makes this largely irrelevant. Any fees charged are in line with other agents in the area.
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1 Star Review
May 22,2019
By:
'nk'
May 22,2019
Branch: Tunbridge Wells, 1 Vale Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TN1
Branch: Tunbridge Wells, 1 Vale Road
Lettings (as a Tenant)
Postcode: TN1
0
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Had to pull out of contract because there were rats in the flat and I was never told, was actually told it was the property next door and that it was dealt with before paying my holding deposit. Move in date changed 3 times at great ...
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Comment on agent fees
Expensive especially since I was expected to meet the land lady on a weekend so she could tell me how to clean the flat and that I would not have a working tele point or improved water pressure and then told she wanted to do more work and I couldn't move for another week and a half. Ashton Burkinshaw no help no involvement at all.
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1 Star Review
Dec 10,2018
By:
'jbh1'
Dec 10,2018
Branch: Medway, 26 New Road
Services: Lettings (as a Landlord)
Rent PCM: £1250
Would you recommend?: No
Postcode: ME2
Branch: Medway, 26 New Road
Lettings (as a Landlord)
Rent PCM: £1250
Postcode: ME2
2
people found
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Terrible experience, poor customer service, did not deliver to contractual obligations, passed from one Countrywide office to another.
No consistent property manager.
Fees â never ending.
Do not be misled into the impression that Ashton Burkinshaw is a medium sized Lettings Agent, it is part of ...
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Comment on agent fees
Will charge at every opportunity!
Read the small print and then expect more fees
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1 Star Review
Dec 03,2018
By:
'Old'
Dec 03,2018
Branch: Tunbridge Wells, 1 Vale Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TN4
Branch: Tunbridge Wells, 1 Vale Road
Lettings (as a Tenant)
Postcode: TN4
0
people found
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Avoid with all costs if letting from these.
Fees are extremely high to get in and to renew contracts to stay costs £125 a year which they forget to tell you about!
Once you have got sucked in, then trying to get anything out of them ...
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Comment on agent fees
A 3 week holiday for a family of 4 to Disney is cheaper
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1 Star Review
Nov 24,2018
By:
'Raven'
Nov 24,2018
Branch: Tunbridge Wells, 1 Vale Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TN4
Branch: Tunbridge Wells, 1 Vale Road
Lettings (as a Tenant)
Postcode: TN4
0
people found
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Awful , very high fees and lots of hidden fees to rent through this company , If there are any problems when in the property they are useless at dealing with issues you have to chase them which is disheartening and becomes stressful if left without heating ...
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Comment on agent fees
Fees are ridiculous extremely high for level of service
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1 Star Review
Nov 05,2018
By:
'AVG'
Nov 05,2018
Branch: Tunbridge Wells, 1 Vale Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TN4
Branch: Tunbridge Wells, 1 Vale Road
Lettings (as a Landlord)
Postcode: TN4
14
people found
this helpful
As a landlord who used Ashton Burkinshaw (Tunbridge Wells) to manage my property I can safely advise both landlords and tenants to avoid them at all costs.
When you pay them to manage a property, you expect them to do that and keep the tenants ...
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Comment on agent fees
A waste of money - it would be better to do it yourself.
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“No hot water for weeks...”
1 Star Review
May 14,2018
By:
'Natalie'
May 14,2018
Branch: Tonbridge, 119B High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TN9
Branch: Tonbridge, 119B High Street
Lettings (as a Tenant)
Postcode: TN9
7
people found
this helpful
We are still in an ongoing issue, up to day 26 where we have had no hot water / no working boiler. AB and their management company have allowed this to continue and I have had to chase every single day (clearly that still is not enough). ...
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“Poor and dishonest serviceDeep dissapointment with Ashton Burkenshaw. I have ......”
1 Star Review
Jul 24,2017
By:
'never'
Jul 24,2017
Branch: Maidstone, 11 King Street
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: No
Postcode: ME14
Branch: Maidstone, 11 King Street
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: ME14
6
people found
this helpful
Poor and dishonest service
Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the ...
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Comment on agent fees
Who cares about the fees if they are not open with you.
6
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“Extremely rude staff, would avoid at all costs. We tried ......”
1 Star Review
Jul 22,2017
By:
'Elizabeth'
Jul 22,2017
Branch: Tonbridge, 119B High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TN1
Branch: Tonbridge, 119B High Street
Lettings (Prospective customer)
Postcode: TN1
5
people found
this helpful
Extremely rude staff, would avoid at all costs. We tried to a view a number of properties they had available to rent but Ashton Burkinshaw kept trying to push one property above all others. We offered a reasonable offer on one but the estate agent ...
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people found
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“I viewed a property and said I wanted to proceed ......”
2 Star Review
Jul 02,2017
By:
'Lesley'
Jul 02,2017
Branch: Maidstone, 11 King Street
Services: Lettings (Prospective customer)
Rent PCM: £1300
Would you recommend?: No
Postcode: ME16
Branch: Maidstone, 11 King Street
Lettings (Prospective customer)
Rent PCM: £1300
Postcode: ME16
4
people found
this helpful
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had ...
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4
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“At first Ashton Burkinshaw was a good company to deal ......”
2 Star Review
Jul 01,2017
By:
'BrunoBear_CoffeeAddict'
Jul 01,2017
Branch: Maidstone, 11 King Street
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: ME17
Branch: Maidstone, 11 King Street
Lettings (as a Tenant)
Rent PCM: £700
Postcode: ME17
4
people found
this helpful
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or ...
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Comment on agent fees
Poor value for money given the level of service
4
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“Overall, whilst renting, I think we had a fairly standard ......”
1 Star Review
Jun 25,2017
By:
'TW'
Jun 25,2017
Branch: Tunbridge Wells, 1 Vale Road
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: TN4
Branch: Tunbridge Wells, 1 Vale Road
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: TN4
4
people found
this helpful
Overall, whilst renting, I think we had a fairly standard experience.
When we were looking to rent, Ashton Burkinshaw came across as quick in correspondence, professional and competent. Their agent fees were steep.
Once in the property, we had no real issues. They were slow ...
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Comment on agent fees
Seemed steep - will be interesting to see how they fair under the new incoming legislation.
4
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“Oh dear oh dear! I did not read the reviews! ......”
1 Star Review
Apr 09,2017
By:
'Lady'
Apr 09,2017
Branch: Maidstone, 11 King Street
Services: Lettings (Prospective customer)
Rent PCM: £1000
Would you recommend?: No
Postcode: ME10
Branch: Maidstone, 11 King Street
Lettings (Prospective customer)
Rent PCM: £1000
Postcode: ME10
7
people found
this helpful
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so ...
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Comment on agent fees
When come to money they wanted it ASAP for their fee etc. Agent fees Oh yes BAD
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“Very very bad people trying there hardest to mug money ......”
1 Star Review
Mar 22,2017
By:
'Somy'
Mar 22,2017
Branch: Tunbridge Wells, 1 Vale Road
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: TN12
Branch: Tunbridge Wells, 1 Vale Road
Lettings (as a Tenant)
Rent PCM: £575
Postcode: TN12
4
people found
this helpful
Very very bad people trying there hardest to mug money out of my deposit very rude people charge me aloy of money in initial stage of my tenancy and when I left the property trying hardest to take money out of my deposit and gave ...
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Comment on agent fees
Very huge fees on initial stage and still charge me large amount for wear and tear
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“If I could leave a zero star review I would. ......”
1 Star Review
Mar 09,2017
By:
'h8ab'
Mar 09,2017
Branch: Tenterden, 16 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TN32
Branch: Tenterden, 16 High Street
Lettings (as a Tenant)
Postcode: TN32
6
people found
this helpful
If I could leave a zero star review I would. Terrible agents, throughout our tenancy service was awful and conducted with a snobbish, superior attitude. We got the feeling they were continually trying to rip us and the landlord off. At the end of our ...
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people found
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