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Unity Lets
2.2/5, 76 Reviews
31% Recommended
33% letting valuation accuracy
44% letting fee satisfaction
No description for branch.
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Unity Lets
96 North Hill,PL4 8EXCertified Customer Experience
Report Summary
Report generated on (31 May 2025 @ 00:41:13)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Ply Student on 18th Feb 2025
1 Star Review
Avoid Unity Lets at all costs.
They are poorly managed, provide misleading and poorly written tenancy agreements, miscalculate utility over use charges and their communication is delayed and misleading.
Unfair 'fair' utility allowances mean tenants are likely to get additional fees at end of tenancy. Some students may have been charged incorrect amounts due to miscalculations and may even not have had to pay anything due to poor wording in Tenancy agreement.
Issues include Illegal entry into property by Unity maintenance people on 2 separate occasions without required 24 hour notice; plus broken heating and ongoing internet issues.
If you have no choice but to use Unity Lets, ALWAYS check the Tenancy Agreement and need be get legal advice before signing anything.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Josh on 12th Feb 2025
1 Star Review
Truly the worst letting agency out there, they do not respond to any issues with the property. Also they will try and charge you extra money imaginary bills they have made up.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Amy on 7th Nov 2024
1 Star Review
Absolutely horrendous, I wish it was possible to give 0 stars. The staff speak to you like children when you ask for the 100th time for the endless issues to be fixed. We had mould, no heating or hot water for months and a 7 month debate trying to get deposits back. Just disgusting behaviour and treatment from EVERYONE at unity, they are very talented at making you feel disrespected and ignored. Just an absolutely awful experience due to the this pathetic excuse for a student lettings company. It is not an exaggeration to say I would rather sleep in a box than live in another unity house
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ann Gry on 3rd Nov 2024
1 Star Review
Conyers is a vile little man. Never deal with this company. No matter how much Regaine he pours over his head he will never grow a spine. Avoid
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Lewis on 13th Mar 2024
1 Star Review
Our house was plagued by maintenance faults. From the minute we moved in, to the minute we moved out our heating system was broken one way or another and we had mould issues, we were without hot water multiple times for days, and no matter how much we called or emailed we were ignored the majority of times and then we'd get told they've got a plan, only to not hear anything for weeks.
The building was also plagued with mould, we tried so hard so often to clean and remove it, followed all their advice, and they tried some random fixes that were clearly cheap and didn’t work.
As of moving out in July, issues we reported as early as September still weren’t fixed. The out of hours line even ignored my flatmates multiple times. Their communication is terrible.
Avoid!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 44.00% | £340 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 2 | 22 | 48 | 0 | 0 | 0 | 0 | 0 | 3 |
Address
Unity Lets
96 North Hill, Plymouth, Devon
PL4 8EX
01752 223354
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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One Word - Flawless! Best in ...
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5 Star Review
Sophie
Matthew
By : 'Neil'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : Yes
Postcode : PL4
30 Apr 2020
People found this helpful0
One Word - Flawless! Sophie McHale and the entire Unity Team handled my Daughter's Uni Let utterly perfectly from start to finish. Seamless professionalism, nothing left to chance all donw openly with absolute integrity. They genuinely could not do enough to help us secure the perfect place ... Read Full Review
Comments (1)
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Neil Critchlow said about Unity Lets
Services : Letting( As a Tenant )Date: 29th Apr 2020
One Word - Flawless! Sophie McHale and the entire Unity Team handled my Daughter's Uni Let utterly perfectly from start to finish. Seamless professionalism, nothing left to chance all donw openly with absolute integrity. They genuinely could not do enough to help us secure the perfect place for our Daughter, which gave us all great peace of minds that she was in good hands and they actually cared. If you want an efficient, friendly, respectful and incredibly helpful Plymouth Letting Agent with certainly very well chosen, nice location, well presented & clean Properties in the Plymouth environ - look no further. Exactly as and how it should be done. This is a genuine accurate open and honest review from the entire A-Z Customer experience! Thank you all so much. Best. Neil Critchlow.
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By : Graham Robinson
19 Sept 2020Probably works for Unity Lets because they are genuinely...
Incompetent and lazy ...
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1 Star Review
By : 'Pawel'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL1
5 Feb 2020
People found this helpful1
Absolutely incompetent and lazy staff not willing to help you in any way when you come in person to sort things out they send you home so you can write an email instead on the phone they try to redirect you else where even tho they manage your property stay far away from this ... Read Full Review
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Pawel Goczewski said about Unity Lets
Services : Letting( As a Tenant )Date: 5th Feb 2020
Absolutely incompetent and lazy staff not willing to help you in any way when you come in person to sort things out they send you home so you can write an email instead on the phone they try to redirect you else where even tho they manage your property stay far away from this agency
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My daughter was originally in ...
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5 Star Review
By : 'Iain'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £410
Would you recommend ? : Yes
Postcode : PL4
6 Dec 2019
People found this helpful0
My daughter was originally in halls whilst studying during her first year and was extremely keen to move into a four bedroom property near the University of Plymouth with her friends for her second year. Obviously, it is a complete minefield out there for a young lady looking to secure a property ... Read Full Review
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Iain Gdanitz said about Unity Lets
Services : Letting( As a Tenant )Date: 6th Dec 2019
My daughter was originally in halls whilst studying during her first year and was extremely keen to move into a four bedroom property near the University of Plymouth with her friends for her second year. Obviously, it is a complete minefield out there for a young lady looking to secure a property that is well maintained, warm, fast broadband and comfortable (beds especially!) and in striking distance of the University. Shorter walk in the morning the better... She was extremely apprehensive at first, venturing out into the uncharted waters of renting a property for the first time! On visiting a number of agents and properties with her friends they decided Unity Lets would be the one for them, as not only was the property exactly what they wanted but the agency staff were extremely professional, helpful, approachable and supportive throughout the whole process and nothing appears to be too much trouble for the Unity Lets team. Unity Lets really do appear to care for their tenants and try to ensure the whole process is as smooth and efficient as possible. I'm not sure what all the ONE star reviews are about, as my daughter has reported nothing but positive feedback. Isn't it the case in the world today that people are quick to complain but not so quick to praise good customer service? Keep up the good work Unity!
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I would recommend unity Lets ...
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5 Star Review
Matthew
Natalie
By : 'Jason'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PL6
6 Dec 2019
People found this helpful0
I would recommend unity Lets as I have used several different letting agents in the Plymouth Area and they treating me fairly throughout the tenancy and even when my rent was slightly late were understanding and kept in touch to make sure I could keep on track. Would recommend to others as the ... Read Full Review
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Jason Short said about Unity Lets
Services : Letting( As a Tenant )Date: 6th Dec 2019
I would recommend unity Lets as I have used several different letting agents in the Plymouth Area and they treating me fairly throughout the tenancy and even when my rent was slightly late were understanding and kept in touch to make sure I could keep on track. Would recommend to others as the apartment is at a very high standard and problems are fixed in a reasonable time. Had a Private landlord in the past who left us for weeks on end with Damp and for us to fix problems so a breath of fresh air to be with a letting agent who generally cares and is able to react in a reasonable timescale.
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Absolutely awful company! ...
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1 Star Review
By : 'Jess'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £95
Would you recommend ? : No
Postcode : PL4
28 Nov 2019
People found this helpful9
Absolutely awful company! Never ever use them, landlord broke the contract multiple times a week by illegally entering the property without 24 yours notice, sent us rude and threatening messages, threatened to kick us out of the house, maintenance was never done! Had a broken bed for an entire year ... Read Full Review
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Jess beck said about Unity Lets
Services : Letting( As a Tenant )Date: 28th Nov 2019
Absolutely awful company! Never ever use them, landlord broke the contract multiple times a week by illegally entering the property without 24 yours notice, sent us rude and threatening messages, threatened to kick us out of the house, maintenance was never done! Had a broken bed for an entire year and told them on multiple occasions, had mice, bad internet, broken tumble dryer on top of multiple other things, they are not trying to charge me over £100 for cleaning which was left by the builders! Threatening to take me to court without providing any receipts of evidence! Absolutely dreadful worst company ever!!
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AVOID THIS ...
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1 Star Review
By : 'Ali'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £411
Would you recommend ? : No
Postcode : PL4
21 Oct 2019
People found this helpful4
AVOID THIS COMPANY! our internet always dropped out for hours and hours each day, and they didn't get it fixed and made us sort it out which never happened. We were told different things by different members of staff, and then called liars when we told them the information. They refused to ... Read Full Review
Comments (0)AVOID THIS COMPANY!
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Ali Jones said about Unity Lets
Services : Letting( As a Tenant )Date: 20th Oct 2019
AVOID THIS COMPANY!
our internet always dropped out for hours and hours each day, and they didn't get it fixed and made us sort it out which never happened. We were told different things by different members of staff, and then called liars when we told them the information. They refused to give me my £200 deposit back for 2 months after i had left, as they said there was "damage" which there was not , and they made me claim it through DPS , finally they gave up and agreed to pay me the deposit back. Now after 4 months after i have moved out they are trying to charge me £60 for cleaning .
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Bullies. ...
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1 Star Review
By : 'emily'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
14 Oct 2019
People found this helpful2
I would give them 0 stars if I could. during our tenancy there were many maintenance problems that took so long to get fixed, including being left without any WiFi for weeks. However, the main problems began after our tenancy has ended as this is when they began bullying us for "end of ... Read Full Review
Comments (0)I would give them 0 stars if I could. during our tenancy there were many maintenance problems that took so long to get fixed, including being left without any WiFi for weeks.
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emily g said about Unity Lets
Services : Letting( As a Tenant )Date: 13th Oct 2019
I would give them 0 stars if I could. during our tenancy there were many maintenance problems that took so long to get fixed, including being left without any WiFi for weeks.
However, the main problems began after our tenancy has ended as this is when they began bullying us for "end of tenancy fees". I was charged £170 for a "cleaning fee" of a flat that had been completely cleaned and we were never told we would have to pay this. And also, for a new mattress, which I has apparently "ruined" even though there was no evidence of this. When we tried to ask for more information about the fines we were belittled or just outright ignored by the letting agency who wouldn't help us understand why we were being fined. These people take advantage of the fact that we are inexperienced when it comes to renting and have scared us into paying them money. They have been extremely unprofessional and rude, stay away from them at all costs.
Despite having paid the fines, I am still receiving calls from them asking me to pay my fines, with them threatening me if I don't pay them. This bullying is a ridiculous way to treat tenants of properties. They are only concerned about making as much money from young people who don't know any better.
It is entertaining that the only good reviews for this letting agency are fake... it really does say a lot about the management and ethics of this agency...
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Scammers ...
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1 Star Review
By : 'Jess'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : PL4
14 Oct 2019
People found this helpful5
Unity lets are an incredibly unhelpful unprofessional company avoid at all costs. During the tenancy there were ongoing issues with the property which unity were unhelpful and slow to sort out. They often made us wait around all day for maintenance people forcing us to miss lectures and waste ... Read Full Review
Comments (0)Unity lets are an incredibly unhelpful unprofessional company avoid at all costs.
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Jess Wells said about Unity Lets
Services : Letting( As a Tenant )Date: 13th Oct 2019
Unity lets are an incredibly unhelpful unprofessional company avoid at all costs.
During the tenancy there were ongoing issues with the property which unity were unhelpful and slow to sort out. They often made us wait around all day for maintenance people forcing us to miss lectures and waste our time.
Judith was also very unhelpful when there were issues with BT and did not help sort it out but instead told us to do it ourselves despite us needing information about the landlord.
The main issue with this company however, is that after the termination of the contract in JULY, all tenants were sent an invoice of a cleaning fee. The property was left cleaner than when the tenants moved in and they could not provide proof that the cleaning works was even done. Danni who dealt with the emails was incredibly rude and unhelpful and did not even answer my email which asked why there was a fee and if it had been done.
If the property is in need of a clean they should ask the tenants to organise this themselves rather than just charge them. They charged the tenants in September when new people had moved in so there was no way of knowing if the cleaning had been done. Unity did not have a deposit which at the time was legal (now is illegal). Instead they demanded money 2 months after the property was vacated. This was all a scam as they said the property was fine in July when we moved out and did not ask for money then.
Unity are incredibly unhelpful and rude, after we felt bullied and paid the fee they continued to harass all of the tenants saying the money was not received.
I would also like to point out it is hard to find examples of this happening elsewhere as there are plenty of fake reviews on Unity lets on this website, mainly written by the landlord.
In short, do not use this letting agency in Plymouth.
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Greedy and ...
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1 Star Review
By : 'Finn'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
12 Oct 2019
People found this helpful3
Constantly calling if the rent was slightly late, never pick up if there's an issue that needs fixing. Are demanding extra at the end to replace mattresses in all the rooms and for cleaning but won't provide receipts to prove it. Also the guy who owns them was arrested for fraud ... Read Full Review
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Finn Davis said about Unity Lets
Services : Letting( As a Tenant )Date: 11th Oct 2019
Constantly calling if the rent was slightly late, never pick up if there's an issue that needs fixing. Are demanding extra at the end to replace mattresses in all the rooms and for cleaning but won't provide receipts to prove it. Also the guy who owns them was arrested for fraud so...
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Unexpected charge for all of ...
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1 Star Review
By : 'Joseph'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : RG1
4 Oct 2019
People found this helpful3
Unexpected charge for all of £450, an apparent end of term charge that cost £450. Go to another agent. Which was given the reason of its not that ... Read Full Review
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Joseph Kilbane said about Unity Lets
Services : Letting( As a Tenant )Date: 3rd Oct 2019
Unexpected charge for all of £450, an apparent end of term charge that cost £450. Go to another agent. Which was given the reason of its not that much.
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They make every excuse up in ...
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1 Star Review
Matthew
By : 'Emily'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
15 Aug 2019
People found this helpful8
They make every excuse up in the world to get money from their tenants, firstly dani said the property was £410 a week, and as soon as I liked the property and signed the tenancy agreement it went up to £464 conveniently. They said they’d charge me for wet wipes in ... Read Full Review
Comments (0)They make every excuse up in the world to get money from their tenants, firstly dani said the property was £410 a week, and as soon as I liked the property and signed the tenancy agreement it went up to £464 conveniently. They said they’d charge me for wet wipes in pipes which wasn’t anything to do with me considering I don’t use them. And their tenants smoke weed in the property, which they never bothered about, I could smell it in my room 247 and they couldn’t care less, they only get in touch when they want money. Their properties are falling apart, they look nice on the outside but looking further into the cosmetics they’re flimsy and cheaply made.
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Emily S said about Unity Lets
Services : Letting( As a Tenant )Date: 14th Aug 2019
They make every excuse up in the world to get money from their tenants, firstly dani said the property was £410 a week, and as soon as I liked the property and signed the tenancy agreement it went up to £464 conveniently. They said they’d charge me for wet wipes in pipes which wasn’t anything to do with me considering I don’t use them. And their tenants smoke weed in the property, which they never bothered about, I could smell it in my room 247 and they couldn’t care less, they only get in touch when they want money. Their properties are falling apart, they look nice on the outside but looking further into the cosmetics they’re flimsy and cheaply made.
There’s also rats and mice in every one of their properties and they do NOTHING about it, had them in my bathroom as well running over my feet, absolutely disgusting. They don’t block off the toilets, the maintenance guys came in and didn’t do anything. Every time, they just had a look and that was it. They’ll charge you for absolutely anything. Also they’re SO RUDE, you go into the office there’s no hello or welcome! They’ll stare at you, or look at each other and smirk. They’re pathetic, especially considering I’ve paid over £4,000 to stay there.
Unannounced visits every day, they’ll unlock your door and go in your room when you’re not in. I was in the shower and maintenance guys came into my bathroom. You’ll also receive emails from them every single day and they’ll be viewings in your room every day. Also employees called called Judith,Karen and dani, they smirk a lot and slag their tenants off. As jealous bitchy women do. So unprofessional it’s unbelievable.
I WARN ANYONE WANTING TO GO WITH UNITY LETS TO NOT! they’re scammers, horrible, vile customer service. No smile, no help. Can’t even put into words what a mistake it was going with them, there’s way to much to say about them, they’re just the devils. Friendly at the beginning until they get your money, then they don’t care! Don’t go with them. Never never again! Ps whoever the next tenant is be aware of mice in your room!!!! There’s loads and unity let’s do nothing about it!
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the worst student housing ...
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1 Star Review
Matthew
By : 'chunkylover123'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
3 Jun 2019
People found this helpful7
this is the worst student housing company i've ever seen, every single year they lose basically everyones guarantor forms, and call everyone up like 4 days before saying if you don't re do it then you wont be able to move in. they don't make any repairs to old boilers or shabby ... Read Full Review
Comments on Agent Fees
bad
Comments (0)this is the worst student housing company i've ever seen, every single year they lose basically everyones guarantor forms, and call everyone up like 4 days before saying if you don't re do it then you wont be able to move in.
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chunkylover123 said about Unity Lets
Services : Letting( As a Tenant )Date: 2nd Jun 2019
this is the worst student housing company i've ever seen, every single year they lose basically everyones guarantor forms, and call everyone up like 4 days before saying if you don't re do it then you wont be able to move in.
they don't make any repairs to old boilers or shabby buildings, plus Matt conyers, the landlord and director of the company literally goes round thinking he's al capone turning up unannounced intimidating tenants. when i left a bad review online they then went on to be spiteful and refuse to give me a reference.
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Wish I listened to reviews ...
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1 Star Review
By : 'Another'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : PL4
3 May 2019
People found this helpful7
What a horrendous company!!! Staff have zero empathy or respect for you. It takes forever to get any response from them. The house is gross, the bathroom was full of mould and damp when we moved in, it took 3 months to get them to fix it. Instead of finding and resolving the issue they just ... Read Full Review
Comments on Agent Fees
Overpriced for the service they provide.
Comments (0)What a horrendous company!!!
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Another foolish student to rent from unity lets said about Unity Lets
Services : Letting( As a Tenant )Date: 2nd May 2019
What a horrendous company!!!
Staff have zero empathy or respect for you. It takes forever to get any response from them.
The house is gross, the bathroom was full of mould and damp when we moved in, it took 3 months to get them to fix it. Instead of finding and resolving the issue they just boarded over it. None of the Lino is stuck down properly. The heating is horrendous and hardly works. All in all a shocking company to rent through. I'm paying £450 a month to live in a hell hole.
Constantly arranging visits and not turning up.
Our drive is constantly used by the workmen attending properties on our road. The rat infestation which was reported in September hasn't been addressed. I could go on and on all day
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Very ...
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5 Star Review
Matthew
John
By : 'Joe'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
25 Jan 2019
People found this helpful1
I have been with Unity lets now for a number of years. If anything goes wrong it gets fixed straight away. Matthew Conyers also treated me to central heating recently. Very happy with their ... Read Full Review
Comments on Agent Fees
Good
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Joe Hanny said about Unity Lets
Services : Letting( As a Tenant )Date: 25th Jan 2019
I have been with Unity lets now for a number of years. If anything goes wrong it gets fixed straight away. Matthew Conyers also treated me to central heating recently. Very happy with their service.
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absolute ...
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1 Star Review
Matthew
By : 'you'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £95
Would you recommend ? : No
Postcode : PL4
5 Nov 2018
People found this helpful8
the worst student housing agency ever, unannounced visits, no apologise and keep losing my documents! a home after halls are much better and dont try to rip you off or push you into taking a property, please stay away at all ... Read Full Review
Comments on Agent Fees
bad and hidden! no deposit but you must pay advance rent
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you know who said about Unity Lets
Services : Letting( As a Tenant )Date: 5th Nov 2018
the worst student housing agency ever, unannounced visits, no apologise and keep losing my documents! a home after halls are much better and dont try to rip you off or push you into taking a property, please stay away at all costs
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Awful ...
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1 Star Review
By : 'Stanley'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
23 May 2018
People found this helpful10
Do not under any circumstances use this lettings agency. They are unprofessional in the way they talk to you, seemingly reluctant to help out their tenants, a distinct lack of care for their customers is easily noticable, I have been ignored on several occasions through emails, not been given ... Read Full Review
Comments on Agent Fees
Bad. For the amount I was paying, the room and flat are not up to standard. My room isn't even level, it's on a tilt.
Comments (0)Do not under any circumstances use this lettings agency. They are unprofessional in the way they talk to you, seemingly reluctant to help out their tenants, a distinct lack of care for their customers is easily noticable, I have been ignored on several occasions through emails, not been given answers about topics related to the accomodation, the list goes on.
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Stanley said about Unity Lets
Services : Letting( As a Tenant )Date: 22nd May 2018
Do not under any circumstances use this lettings agency. They are unprofessional in the way they talk to you, seemingly reluctant to help out their tenants, a distinct lack of care for their customers is easily noticable, I have been ignored on several occasions through emails, not been given answers about topics related to the accomodation, the list goes on.
If you check their website, it has great reviews from 3 people and a lot of 5 star ratings, but the page to write feedback and give ratings doesn't exist. Shady..?
DO NOT use this lettings agency.
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CROOKS ...
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1 Star Review
Matthew
By : 'Max'
Branch : Plymouth, 96 North Hill
Services : Letting( Property Management )
Rent PCM : £395
Would you recommend ? : No
Postcode : PL4
6 May 2018
People found this helpful8
I Live at mutley 51 belgrave road, and the property itself is a husk, looks good on the outside but underneath the cosmetics you notice the house is falling apart, Matt the director himself has turned up my property unannounced, trying to intimidate me and threatened to raise my rent! Unity lets ... Read Full Review
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Max Morgan-Kay said about Unity Lets
Services : Letting( Property Management )Date: 5th May 2018
I Live at mutley 51 belgrave road, and the property itself is a husk, looks good on the outside but underneath the cosmetics you notice the house is falling apart, Matt the director himself has turned up my property unannounced, trying to intimidate me and threatened to raise my rent! Unity lets and matt have let themselves into the property multiple times without notice, and have even demolish a shed and left the sharp scrap behind without us knowing! never gives apologies, i recommend a home after halls
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Rude, amateur letting agency. ...
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1 Star Review
Lauren
By : 'TENANT'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £386
Would you recommend ? : Yes
Postcode : PL4
29 Mar 2018
People found this helpful8
Unity Lets have been a complete nightmare as a letting agency and i would advise any students in Plymouth to stay well clear of the company. they thieve money form students providing substandard accommodation and a blatant disrespect and lack of costumer service toward their tenants. if possible ... Read Full Review
Comments on Agent Fees
Agents fees are a complete waste of money.
Comments (3)Unity Lets have been a complete nightmare as a letting agency and i would advise any students in Plymouth to stay well clear of the company. they thieve money form students providing substandard accommodation and a blatant disrespect and lack of costumer service toward their tenants. if possible they would revive a zero star rating.
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TENANT 97 said about Unity Lets
Services : Letting( As a Tenant )Date: 28th Mar 2018
Unity Lets have been a complete nightmare as a letting agency and i would advise any students in Plymouth to stay well clear of the company. they thieve money form students providing substandard accommodation and a blatant disrespect and lack of costumer service toward their tenants. if possible they would revive a zero star rating.
They have allowed for parts of the advertised property to be taken away from the current tenants and provided no notice on random contractors entering the house.
DO NOT USE UNITY IF YOU HAVE ANY SENSE !!!
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By : Maria
27 Apr 2018Steer clear of this letting agency at all costs! They left me to live in a professionals opinion, an uninhabitable room, due to the damp. Their maintenance team are very unprofessional and use our...
Unity lets are so slow to get ...
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3 Star Review
By : 'abc'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
8 Feb 2018
People found this helpful3
Unity lets are so slow to get anything done. Earlier this year we had a problem with the boiler so rang up to get it fixed. Nothing had happened by five days later so we enquired again as to when it would be mended, and it took another two days before anyone came round to sort it. They also ... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0)Unity lets are so slow to get anything done. Earlier this year we had a problem with the boiler so rang up to get it fixed. Nothing had happened by five days later so we enquired again as to when it would be mended, and it took another two days before anyone came round to sort it.
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abc said about Unity Lets
Services : Letting( As a Tenant )Date: 8th Feb 2018
Unity lets are so slow to get anything done. Earlier this year we had a problem with the boiler so rang up to get it fixed. Nothing had happened by five days later so we enquired again as to when it would be mended, and it took another two days before anyone came round to sort it.
They also didn't have the right keys for two of the rooms in the house so myself and my housemate had to spend a week with our bedroom doors constantly unlocked and open until the problem was rectified
At the moment my bed is broken which is no surprise as the cheapest, poorest quality one was given to me. I asked for this to be mended a week ago and still nothing has happened
Finally, they still cannot contact my housemate by email as they haven't got the correct one, despite him calling and even going into the offices to get it changed
Besides this they do a good enough job
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My oven packed up this ...
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5 Star Review
Matthew
Natalie
By : 'Joe'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
4 Oct 2017
People found this helpful1
My oven packed up this morning and by 2pm i had a brand spanking new oven. They've always looked after me since the day i moved in. Great ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Joe hanny said about Unity Lets
Services : Letting( As a Tenant )Date: 3rd Oct 2017
My oven packed up this morning and by 2pm i had a brand spanking new oven. They've always looked after me since the day i moved in. Great Agency
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3/10/2015, 6:18:52 AM by allAgents
