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2.2/5, 77 Reviews
31% Recommended
33% letting valuation accuracy
43% letting fee satisfaction
Report generated on (15 June 2025 @ 03:52:10)
![]() Gray on 30th May 2025 1 Star Review Absolutely horrendous experience. Never ending maintenance issues and no response to resolve the issues.
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![]() Ply Student on 18th Feb 2025 1 Star Review Avoid Unity Lets at all costs.
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![]() Josh on 12th Feb 2025 1 Star Review Truly the worst letting agency out there, they do not respond to any issues with the property. Also they will try and charge you extra money imaginary bills they have made up.
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![]() Amy on 7th Nov 2024 1 Star Review Absolutely horrendous, I wish it was possible to give 0 stars. The staff speak to you like children when you ask for the 100th time for the endless issues to be fixed. We had mould, no heating or hot water for months and a 7 month debate trying to get deposits back. Just disgusting behaviour and treatment from EVERYONE at unity, they are very talented at making you feel disrespected and ignored. Just an absolutely awful experience due to the this pathetic excuse for a student lettings company. It is not an exaggeration to say I would rather sleep in a box than live in another unity house
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![]() Ann Gry on 3rd Nov 2024 1 Star Review Conyers is a vile little man. Never deal with this company. No matter how much Regaine he pours over his head he will never grow a spine. Avoid
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Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 33% | 43.00% | £340 | £2,000 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
1 | 2 | 22 | 49 | 0 | 0 | 0 | 0 | 0 | 3 |
Unity Lets
96 North Hill, Plymouth, Devon
PL4 8EX
01752 223354
Danni
By : 'Abi'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : PL4
Lived in a property where they allowed the shower to fill up with human waste water continuously throughout the year and often left it sitting there for up to a week at a time on multiple occasions. It then escalated further and leaked onto the carpet outside my bedroom where I stepped into it and ... Read Full Review
Sophie
Matthew
By : 'Neil'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : Yes
Postcode : PL4
One Word - Flawless! Sophie McHale and the entire Unity Team handled my Daughter's Uni Let utterly perfectly from start to finish. Seamless professionalism, nothing left to chance all donw openly with absolute integrity. They genuinely could not do enough to help us secure the perfect place ... Read Full Review
By : Graham Robinson
19 Sept 2020Probably works for Unity Lets because they are genuinely...
By : 'Pawel'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL1
Absolutely incompetent and lazy staff not willing to help you in any way when you come in person to sort things out they send you home so you can write an email instead on the phone they try to redirect you else where even tho they manage your property stay far away from this ... Read Full Review
By : 'Iain'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £410
Would you recommend ? : Yes
Postcode : PL4
My daughter was originally in halls whilst studying during her first year and was extremely keen to move into a four bedroom property near the University of Plymouth with her friends for her second year. Obviously, it is a complete minefield out there for a young lady looking to secure a property ... Read Full Review
Matthew
Natalie
By : 'Jason'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PL6
I would recommend unity Lets as I have used several different letting agents in the Plymouth Area and they treating me fairly throughout the tenancy and even when my rent was slightly late were understanding and kept in touch to make sure I could keep on track. Would recommend to others as the ... Read Full Review
By : 'Jess'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £95
Would you recommend ? : No
Postcode : PL4
Absolutely awful company! Never ever use them, landlord broke the contract multiple times a week by illegally entering the property without 24 yours notice, sent us rude and threatening messages, threatened to kick us out of the house, maintenance was never done! Had a broken bed for an entire year ... Read Full Review
By : 'Ali'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £411
Would you recommend ? : No
Postcode : PL4
AVOID THIS COMPANY! our internet always dropped out for hours and hours each day, and they didn't get it fixed and made us sort it out which never happened. We were told different things by different members of staff, and then called liars when we told them the information. They refused to ... Read Full Review
By : 'emily'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
I would give them 0 stars if I could. during our tenancy there were many maintenance problems that took so long to get fixed, including being left without any WiFi for weeks. However, the main problems began after our tenancy has ended as this is when they began bullying us for "end of ... Read Full Review
By : 'Jess'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : PL4
Unity lets are an incredibly unhelpful unprofessional company avoid at all costs. During the tenancy there were ongoing issues with the property which unity were unhelpful and slow to sort out. They often made us wait around all day for maintenance people forcing us to miss lectures and waste ... Read Full Review
By : 'Finn'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
Constantly calling if the rent was slightly late, never pick up if there's an issue that needs fixing. Are demanding extra at the end to replace mattresses in all the rooms and for cleaning but won't provide receipts to prove it. Also the guy who owns them was arrested for fraud ... Read Full Review
By : 'Joseph'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : RG1
Unexpected charge for all of £450, an apparent end of term charge that cost £450. Go to another agent. Which was given the reason of its not that ... Read Full Review
Matthew
By : 'Emily'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
They make every excuse up in the world to get money from their tenants, firstly dani said the property was £410 a week, and as soon as I liked the property and signed the tenancy agreement it went up to £464 conveniently. They said they’d charge me for wet wipes in ... Read Full Review
Matthew
By : 'chunkylover123'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL4
this is the worst student housing company i've ever seen, every single year they lose basically everyones guarantor forms, and call everyone up like 4 days before saying if you don't re do it then you wont be able to move in. they don't make any repairs to old boilers or shabby ... Read Full Review
bad
By : 'Another'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : PL4
What a horrendous company!!! Staff have zero empathy or respect for you. It takes forever to get any response from them. The house is gross, the bathroom was full of mould and damp when we moved in, it took 3 months to get them to fix it. Instead of finding and resolving the issue they just ... Read Full Review
Overpriced for the service they provide.
Matthew
John
By : 'Joe'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
I have been with Unity lets now for a number of years. If anything goes wrong it gets fixed straight away. Matthew Conyers also treated me to central heating recently. Very happy with their ... Read Full Review
Good
Matthew
By : 'you'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £95
Would you recommend ? : No
Postcode : PL4
the worst student housing agency ever, unannounced visits, no apologise and keep losing my documents! a home after halls are much better and dont try to rip you off or push you into taking a property, please stay away at all ... Read Full Review
bad and hidden! no deposit but you must pay advance rent
By : 'Stanley'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
Do not under any circumstances use this lettings agency. They are unprofessional in the way they talk to you, seemingly reluctant to help out their tenants, a distinct lack of care for their customers is easily noticable, I have been ignored on several occasions through emails, not been given ... Read Full Review
Bad. For the amount I was paying, the room and flat are not up to standard. My room isn't even level, it's on a tilt.
Matthew
By : 'Max'
Branch : Plymouth, 96 North Hill
Services : Letting( Property Management )
Rent PCM : £395
Would you recommend ? : No
Postcode : PL4
I Live at mutley 51 belgrave road, and the property itself is a husk, looks good on the outside but underneath the cosmetics you notice the house is falling apart, Matt the director himself has turned up my property unannounced, trying to intimidate me and threatened to raise my rent! Unity lets ... Read Full Review
Lauren
By : 'TENANT'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Rent PCM : £386
Would you recommend ? : Yes
Postcode : PL4
Unity Lets have been a complete nightmare as a letting agency and i would advise any students in Plymouth to stay well clear of the company. they thieve money form students providing substandard accommodation and a blatant disrespect and lack of costumer service toward their tenants. if possible ... Read Full Review
Agents fees are a complete waste of money.
By : Maria
27 Apr 2018Steer clear of this letting agency at all costs! They left me to live in a professionals opinion, an uninhabitable room, due to the damp. Their maintenance team are very unprofessional and use our...
By : 'abc'
Branch : Plymouth, 96 North Hill
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
Unity lets are so slow to get anything done. Earlier this year we had a problem with the boiler so rang up to get it fixed. Nothing had happened by five days later so we enquired again as to when it would be mended, and it took another two days before anyone came round to sort it. They also ... Read Full Review
Reasonable
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Last updated at 3/10/2015, 6:18:52 AM by allAgents