Touchstone CPS Ltd
4.3/5, 463 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 463
28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
29th Sep 2024
reviewed by 'Amanda'
“Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc ......”
27th Sep 2024
reviewed by 'Conor'
“Had a great experience from the viewing to my move in date especially thanks to John!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 349 82 0 0 0 0 24 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Holly Thwaites...”

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Apr 25,2019
Minithumbup
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Holly
By: 'WAS'
Apr 25,2019
0 people found
this helpful
Holly was professional in all communication and gave fast and prompt replies via email when she was in the office. She made the process easy and tried her best to meet my requests. No fees, no nonsense....
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Comment on agent fees
Good, no fees
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By: Penny Graham
Apr 26, 2019
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Thank you for taking the time to provide a 5 star review of the service that you received recently from my colleague, Holly Thwaites. It's not surprise to me to read that Holly was professional and prompt, but great to see none the less. Over the years, Holly has consistently provided our customers with a great service. She is friendly, yet professional and happy to help our customers on their rental journey with Touchstone. Thanks again. Kind regards Penny Graham Touchstone ...

“Olivier Close 30...”

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Apr 16,2019
Minithumbup
By: 'Alison'
Apr 16,2019
0 people found
this helpful
Lynsey has been amazingly helpful, knowledgeable, friendly, proactive, understanding, professional. I can't think of enough words to describe. An absolute shining credit to the company she works for and other family members have spoken with her and share the same opinion. Wonderful example of excellent ...
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Comment on agent fees
Good.
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By: Penny Graham
Apr 26, 2019
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Wow, thank you for your 5 star rating and glowing commendation of the service that you received recently from my colleague, Lynsey! Since joining Touchstone's Retirement Rentals Team, Lynsey has repeatedly demonstrated her great customer service skills and attention to detail, all of which provide our customers with a great rental experience. Thanks again for your review, it is much appreciated. Kind regards Penny Graham Touchstone ...

“Blair Wallis...”

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Apr 10,2019
Minithumbup
By: 'Blair'
Apr 10,2019
0 people found
this helpful
I have had nothing but real help from Leynsey , I have talked to her about standing order on behalf of my mother & she has been nothing but helpful, Today I called her about another mater which was really nothing to do with her she made 4 ...
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By: Penny Graham
Apr 12, 2019
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Thank you for your 5 star rating, and for your wonderful words about my colleague Lynsey service during your mother's recent move-in. I am so pleased that Lynsey was able to resolve any issues you had and thus make a traditionally difficult time a little easier for you and your mother. Thanks again. Kind regards Penny Graham Touchstone ...

“Fantastic service...”

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Apr 08,2019
Minithumbup
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Holly
By: 'H'
Apr 08,2019
0 people found
this helpful
We've dealt with Holly in the lead up to moving to The Forum Birmingham. We have been very impressed with her communication and how efficiently and quickly she has sorted everything for us....
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Comment on agent fees
There weren't any fees associated with our application, which we thought was brilliant and a refreshing change
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By: Penny Graham
Apr 08, 2019
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Thank you for your 5 star review of the customer service that you received from my colleague, Holly Thwaites, during your recent move into the Forum. Having been with Touchstone for many years, Holly is an experienced property manager who works hard to ensure a positive customer experience. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Katy has been amazing!...”

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Apr 08,2019
Minithumbup
By: 'Camilla'
Apr 08,2019
0 people found
this helpful
When dealing with Katy I have found her to be exceptionally h elpfull, she is polite and courteous, and does her very best to help with any issues. I have confidence that,if I have asked Katy to call back she will,and she always ...
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Comment on agent fees
Good
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By: Penny Graham
Apr 09, 2019
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Hi Camilla Thank you so much for your excellent review of the service that you have received from my colleague Katy from the Milton Keynes office. It is always appreciated when our customers take time out to review our colleagues. So, thanks again. Kind regards Penny Graham Touchstone ...

“BREATH OF FRESH AIR...”

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Mar 29,2019
Minithumbup
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Sue
By: 'Prof'
Mar 29,2019
0 people found
this helpful
I am delighted that my telephone call was answered by Sue Geen.: * She understood my requirement in an instant * Promised to speak to Jon Lock, in absence of Laura Spencer who has gone on holiday -(Jon Lock whom I spoke to yesterday did not ...
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By: Penny Graham
Apr 02, 2019
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Hi Prof. Lakhani Wow! Thank you so much for your glowing commendation of my colleague, Sue Geen, in the Milton Keynes office. It is always very pleasing to be able to feed back such wonderful comments to the teams, so thank you for taking the time to provide a review of our service. Sue will be pleased! Kind regards Penny Graham Touchstone ...

“Friendly, customer-focused, professional and efficient....”

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Mar 28,2019
Minithumbup
By: 'Tim'
Mar 28,2019
0 people found
this helpful
I find Yasmine to be interactive with a genuine interest in the customer and a positive attitude towards whatever is the issue....
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Comment on agent fees
N/A.
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By: Penny Graham
Mar 29, 2019
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Hi Tim Thank you for your 5 star rating of the service that you have received recently from my colleague, Yasmine, in the Milton Keynes office. I agree that Yasmine is very positive and customer focused, keeping our customers updated and advised of any matters. Thanks again. Kind regards Penny Graham Touchstone ...

“Fab customer experience!...”

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Mar 28,2019
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Holly
By: 'Dan'
Mar 28,2019
0 people found
this helpful
Holly has been extremely quick with getting back to us on all our queries and has done her very best to make our move as easy as possible. She's been very good at chasing things for us and has been very clear in all her ...
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By: Penny Graham
Mar 29, 2019
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Hi Dan Thank you for taking the time to review the service that you received recently from my colleague, Holly. I am delighted to see that Holly's efficiency and helpfulness made what can be a stressful process run smoothly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“Excellent Service...”

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Mar 27,2019
Minithumbup
By: 'Ian'
Mar 27,2019
0 people found
this helpful
Lynsey has been our main contact during our rental procedure and has provided a friendly, professional and caring service way beyond our expectations. Nothing has been to much trouble for her and she has gone out of her way to smooth what is a stressful ...
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Comment on agent fees
Having had to pay Agents Fees in the past your fees are extremely fair and should be a bench mark for all agents.
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By: Penny Graham
Mar 29, 2019
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Hi Ian Thank you so much for providing such a positive review of the service provided by my colleagues in our Retirement Rentals Department, Lynsey & Cat. Both excel at customer service and work hard to ensure that the moving process runs smoothly for our customers. Thanks again, your feedback is much appreciated. Enjoy your new home. Kind regards Penny Graham Touchstone ...

“Excellent...”

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Mar 26,2019
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Shaun
By: 'Dale'
Mar 26,2019
0 people found
this helpful
Shaun was very nice and was availble to answer all questions promptly, covered everything and made the whole process easy...
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By: Penny Graham
Mar 29, 2019
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Hi Dale Thank you for your 5 star rating of the service that you received recently from my colleague in the Edinburgh office, Shaun. I am so pleased to see that Shaun's attention to detail ensured that the process ran smoothly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“Excellent services...”

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Mar 26,2019
Minithumbup
By: 'torobbasi'
Mar 26,2019
0 people found
this helpful
Perfect communication. Fast replies. I asked a couple of questions and they all were answered and explained properly. Excellent services rendered throughout the process....
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By: Penny Graham
Mar 29, 2019
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Thank you so much for taking the time to provide Touchstone with a 5 star rating and also such a wonderful review of the service that you have received recently from our Bath office. It is much appreciated. It is always very pleasing to provide such feedback to our property teams, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Vicky and Max (boiler engeer) were extremely helpful. They kept me informed through the weekend. I had no heating and no hot water. They did well....”

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Mar 25,2019
Minithumbup
By: 'Katie'
Mar 25,2019
0 people found
this helpful
Great people I've had a chance to meet. They went above and beyond to make sure I was informed and knee when and how fast they will fix the boiler for me. Max is amazing young men with great skills and fantastic personality. Vicki made ...
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“Shaun Moffat...”

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Mar 25,2019
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Shaun
By: 'Richard'
Mar 25,2019
0 people found
this helpful
Shaun was very friendly and helpful. His professional demeanour and efficiency were excellent. He was well prepared and very enthusiastic about the property. He made me feel very welcome....
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Comment on agent fees
No issues
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By: Penny Graham
Mar 26, 2019
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Hi Richard I am so pleased that your recent experience of our Edinburgh office was so positive, especially the service that you received from my colleague, Shaun. It is always satistying to see my colleagues recognised for their work, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Excellent...”

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Mar 20,2019
Minithumbup
By: 'Dennis'
Mar 20,2019
0 people found
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Overall service provided by Yasmine was excellent. She was very helpful and efficient inresolving all enquiries. I would highly recommend Yasmine....
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Comment on agent fees
Good
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“Worst customer service bar none...”

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Mar 20,2019
Minithumbdown
By: 'Craig'
Mar 20,2019
1 people found
this helpful
So good to read that other Touchstone customer's are fustrated. The service we have received is the worst we have ever experienced. Faults at property before moved in, some were major. We have been here nearly 18 months, still the Fire Alarm and Sprinkler System are ...
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Comment on agent fees
£1250 per calendar month would acceptable it the property were as advertised before we moved in also if it were to comply with local safety laws
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By: Penny Graham
Mar 26, 2019
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Hi Craig Having spoken with the team, I understand that they are in direct contact with you about the reported issues and working toward a resolution. Kind regards Penny Graham Touchstone ...

“Excellent service...”

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Mar 19,2019
Minithumbup
By: 'Michaela'
Mar 19,2019
0 people found
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I have recently moved into a new flat, managed by Touchstone and I couldn't be happier with the whole process. Everything ran smoothly and stress-free, largely due to Harry's help, who managed the process in a professional and efficient manner....
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By: Penny Graham
Mar 26, 2019
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Hi Michaela Thank you for leaving your review, it's always great to see my colleagues recognised for their work. I'm so pleased that your recent move ran smoothly. Since joining Touchstone, Harry has worked hard to ensure that our customers move is as stressfree as this traditionally difficult time can be. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“A total mess...”

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Mar 15,2019
Minithumbdown
By: 'Scottishlad'
Mar 15,2019
2 people found
this helpful
We rented through touchstone and ultimately because of their lack of service and poor upkeep of the property we moved out and got our own place. We didn't have heaters in the bedrooms for months and only after pestering them did we finally get them. ...
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By: Penny Graham
Mar 15, 2019
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I am very sorry to see that you experienced difficulties with our service during your time with us. From your review, I know that you have now moved out of the property and moved-on from the issue but it would be greatly appreciated if you could please email me direct: [email protected] with details of your property and the issues you encountered so that I can investigate them further with the relevant team. We are always seeking to improve our customer experience, so some fu ...

“On point...”

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Mar 15,2019
Minithumbup
By: 'Siobhan'
Mar 15,2019
0 people found
this helpful
Katy has been great and so glad she is now in charge of our property. From enquiries my brother and I sent too years ago have now been answered and sorted within 2 weeks!...
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“Amazing help from first point of contact. Kept up to date with every aspect of my tenancy....”

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Mar 15,2019
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Shaun
By: 'Shona'
Mar 15,2019
0 people found
this helpful
From the first point of my tenancy I have been kept up to date and have been able to contact them directly. As this is the first time I have had a mid market property I had lots of questions. I always received a quick ...
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By: Penny Graham
Mar 26, 2019
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Hi Shona Thank you for providing Touchstone's Edinburgh office with a review, it's much apprciated. I'm pleased that all went smoothly during your recent move and hope that you are enjoying your new home. Thanks again. Kind regards Penny Graham Touchstone ...

“I am still waiting for repairs to be done...”

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Mar 15,2019
Minithumbdown
By: 'Katie'
Mar 15,2019
1 people found
this helpful
Moved in to flat 21.1.19 and there hasn't been a week that some kind of repair needs done...
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Comment on agent fees
Money for nothing
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By: Penny Graham
Mar 15, 2019
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Hi Katie I'm very sorry to see that you have been experiencing maintenance issues with your property. Please could you contact me: [email protected] with details of any outstanding issues and I will take this up with the relevant property team. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Friendly, helpful, efficient...”

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Mar 12,2019
Minithumbup
By: 'Matt'
Mar 12,2019
0 people found
this helpful
Yasmine has been a pleasure to deal with, always very professional, courteous and prompt to reply. I had a couple of small maintenance issues when first moving in which Yasmine arranged to be sorted very quickly. Thanks very much!...
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Comment on agent fees
Fees are very reasonable compared to other properties I viewed in Milton Keynes
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By: Penny Graham
Mar 12, 2019
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Hi Matt Thank you for taking the time to review the great customer service that you received recently from Yasmine in our Milton Keynes office. I am pleased that Yasmine was able to resolve your repairs quickly and efficiently. Since joinging Touchstone, Yasmine has consistently shown great communication and customer service skills but it's always great when this is acknowledged by our customers, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Lynsey...”

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Mar 12,2019
Minithumbup
By: 'Tina'
Mar 12,2019
0 people found
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Lynsey was really helpful during my father's house move. It was quite a stressful time and she helped us through the process....
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By: Penny Graham
Mar 12, 2019
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Hi Tina Thank you for taking the time to provide a review of the service that you received from Lynsey during your father's recent move. Yes, it can be stressful which is why Lynsey works so hard to ensure that matters progress as smoothly as possible for our customers. Best wishes to your father in his new home. Kind regards Penny Graham Touchstone ...

“Carpet and other repair issues....”

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Mar 12,2019
Minithumbup
By: 'Mrs'
Mar 12,2019
0 people found
this helpful
I would like to thank Jon lock for his speedy conclusion to the repairs in my flat. This is the best service I have had dealing with Touchstone, he is also friendly, kind and courteous....
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Comment on agent fees
N/A
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By: Penny Graham
Mar 12, 2019
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Hi Carol Thank you for your 5* rating and positive review of the service you received from Jon Lock recently, it's much appreciated. I am pleased that Jon was able to resolve your repairs promptly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“summarise experience...”

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Mar 12,2019
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Holly
By: 'Renee'
Mar 12,2019
0 people found
this helpful
I was very pleased with the service I received and would defiantly recommend the agents to others in the future....
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By: Penny Graham
Mar 13, 2019
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Hi Renee Thank you for taking the time to provide a 5 Star rating. I'm delighted that you were pleased with Touchstone's service and that you would recommend us to others. Thanks again. Kind regards Penny Graham Touchstone ...

“Thanks for the speedy process...”

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Mar 06,2019
Minithumbup
By: 'Yasmin'
Mar 06,2019
0 people found
this helpful
The termination of my tenancy agreement was handled professionally and swiftly by Yasmine, there were no problems at all. Thanks...
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By: Penny Graham
Mar 08, 2019
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Thank you for taking the time to review the service that you recently received from Yasmine in our Milton Keynes office. Yasmine takes pride in providing our customers with an excellent rental experience from start to finish. Good luck in your new home. Kind regards Penny Graham Touchstone ...

“Brilliant landlord...”

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Mar 04,2019
Minithumbup
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Shaun
By: 'Jack'
Mar 04,2019
0 people found
this helpful
After our initial landlord was an absolute nightmare to deal with, Shaun has been such a relief to have as our property manager. All of the problems we reported when we first moved in that were never dealt with he got to work on straight ...
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By: Penny Graham
Mar 05, 2019
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Hi Jack Thank you for taking the time to provide a review of our service. More specifically, the service that you have received from my colleague, Shaun Moffat. I am delighted to see that Shaun was able to provide you with a positive experience of Touchstone's management. It is always very pleasing to be able to report such positive feedback to our property managers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Brilliant communication and service...”

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Mar 01,2019
Minithumbup
By: 'Simon'
Mar 01,2019
0 people found
this helpful
Yasmine is my property manager in the property that I rent she always checks with me all is ok , and any minor issues I have had get resolved very fast. Thanks Yasmine ....
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By: Penny Graham
Mar 01, 2019
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Thanks for your review of the service that you've received recently from my colleague Yasmine in the Milton Keynes office. Yasmine provides our customers with great customer service and excels in keeping our customers up to date, so it's always great to feed back our customer comments. Thanks again for taking the time to review our service, it's much appreciated. Kind regards Penny Graham Touchstone ...

“Pacey and efficient service...”

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Mar 01,2019
Minithumbup
By: 'John'
Mar 01,2019
0 people found
this helpful
Lynsey made our process as easy and quick as possible which was important as we were under time pressures to locate a place for a family member. Unfailingly polite and enthusiastic, she made a real and positive difference. Whatever was promised stage by stage was ...
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Comment on agent fees
Good
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By: Penny Graham
Mar 08, 2019
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Hi John Thank you so much for your wonderful review of our service and more specifically, the customer service provided by my colleague, Lynsey. Since joining Touchstone, Lynsey has consistently provided our customers with an excellent rental experience during what can be a busy time. Thanks again for taking the time to review our service, it is much appreciated and it is always great to be able to feed back such positive comments to both Lynsey and the Retirement Rentals team. Kind re ...

“5 stars from start to finish...”

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Feb 28,2019
Minithumbup
By: 'Ellie'
Feb 28,2019
0 people found
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Yasmine has been absolutely amazing from start to finish, after having terrible service from a competitor estate agent - Yasmine has reassured me that there are people that genuinely care in this industry! She always replies promptly, answers every query and question and is extremely ...
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Comment on agent fees
Best and most reasonable agent fees I have seen in MK
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By: Penny Graham
Mar 01, 2019
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Wow! Thank you for your wonderful review of both Yasmine and the rest Team in Milton Keynes. Yasmine has been consistently recognised by our customers for her excellent customer service, which is great to see. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Friendly and professional...”

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Feb 27,2019
Minithumbup
By: 'daughter'
Feb 27,2019
0 people found
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Lynsey has been very helpful and professional from my first call to the office. She has been very efficient and prompt with responses to queries, whilst remaining friendly and patient with us. Finding a retirement property for my in laws could have been very stressful, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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