Touchstone CPS Ltd
4.2/5, 413 reviews
79% recommended
100% lettings valuation accuracy
84% lettings fee satisfaction

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Latest Reviews

 View all Reviews 413
14th May 2024
reviewed by 'Akinola'
“Touchstone is quite an amazing housing agency with neat and very affordable homes. The customer service is topnotch. Response to ......”
13th May 2024
reviewed by 'Richard Greenhill'
“Paige has been amazing at looking after any issues. I feel like we’ve became best friends as we’ve ......”
11th May 2024
reviewed by 'Meg James'
“Paige is very helpful and relays information quickly/concisely. Overall I love living in this flat and hope to be ......”
9th May 2024
reviewed by 'Linda Jansone'
“I am pleased to express my satisfaction with the current level of support and proactive measures that are being taken ......”
9th May 2024
reviewed by 'Albert'
“Paige has been very helpful since she assumed this position.She responds to email in the shortest possible time.She ......”
7th May 2024
reviewed by 'Bartosz Sniezek'
“Paige Lahmert responds very quickly AND acts quickly. Sometimes there were problems with Contractors and she solved all the issues....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 84% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 303 79 0 0 0 0 23 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Daisy is such a great agent extremely helpfull .we have ......”

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Jun 10,2017
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Daisy
By: 'Michelle'
Jun 10,2017
0 people found
this helpful
Daisy is such a great agent extremely helpfull .we have grown a great landlord tenant relationship over the the years ,she has resolved any issues I have had promptly ,all in all she's a star couldn't ask for any more...
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Comment on agent fees
Couldn't complete
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By: Penny Graham
Jun 13, 2017
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Hi Michelle Thank you for your great review and comments about my colleague, Daisy Jenkins. It's great to see that you've had such a positive experience of our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I would like to express my sincere thanks to David ......”

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Jun 08,2017
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David
By: 'John'
Jun 08,2017
1 people found
this helpful
I would like to express my sincere thanks to David Walters form Touchstone in regards to a recent case he handled on my behalf due to repairs within a property. Throughout the process David has kept me informed, acted professional, showed respect, compassion and truly ...
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By: Penny Graham
Jun 09, 2017
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Hi John. Thank you for your great post about our service and especially your positive comments about my colleague, David Walters, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Always friendly helpful and resolves any problems effectively . Always she ......”

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Jun 06,2017
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Shirley
By: 'HDALE'
Jun 06,2017
0 people found
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Always friendly helpful and resolves any problems effectively . Always she is more than happy to help. Thank you so much...
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Comment on agent fees
Good
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By: Penny Graham
Jun 06, 2017
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Hi. Thank you so much for your review of Touchstone's service and especially for your kind comments about my colleague, Shirley Driver, it really is much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...

“Touchstone managed the apartment I rented for 7 years. Any issues ......”

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Jun 05,2017
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By: 'Miss'
Jun 05,2017
0 people found
this helpful
Touchstone managed the apartment I rented for 7 years. Any issues I had sue coles and Lewis got on the job immediately to resolve it. Also Fred Dawson was a fantastic help when I had a brief gap between jobs, he set up a payment plan ...
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N/A
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By: Penny Graham
Jun 06, 2017
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Hi Miss Bishop. Many thanks for taking the time to review Touchstone and especially for your positive feedback for my colleagues, Sue, Fred & Lewis. It's always great to read that our tenants are happy with our service, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Very professional in dealing with me but in a friendly ......”

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Jun 02,2017
Minithumbup
By: 'Mill'
Jun 02,2017
0 people found
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Very professional in dealing with me but in a friendly way. I was very satisfied after dealing with Lee. Good customer service...
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By: Penny Graham
Jun 06, 2017
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Hi Mill. Thank you so much for taking the time to write your review. It's great to see that you're happy with the service you've received from Touchstone, especially from Lee. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has made my move into Trumpington easy and hassle ......”

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May 31,2017
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Shirley
By: 'Elanor'
May 31,2017
0 people found
this helpful
Shirley has made my move into Trumpington easy and hassle free. All my questions have been responded too quickly and I have not had any difficulties during the process at all....
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By: Penny Graham
Jun 06, 2017
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Hi Elanor. Many thanks for taking the time to review our service and especially for your great feedback about my colleague, Shirley Driver. It's great to read and it is much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“I've been happy with the service from touchstone for the ......”

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May 29,2017
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Shirley
By: 'MJP'
May 29,2017
0 people found
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I've been happy with the service from touchstone for the most part. Shirley is really helpful, she always gets back to me and makes every endeavour to sort out an issue as it arises as fast as possible. The only negative I would raise is ...
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Comment on agent fees
As mentioned above the fees have gone up £50 per year, I don't want to move from this flat but if the rent continues to rise at this rate I will be forced to look for a similar property at a cheaper rate. I know that other two bedroom flats in this block have been advertised at a cheaper rate, why should you get penalised for being a good tenant and living here longer?
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By: Penny Graham
Jun 06, 2017
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Hi. Many thanks for taking the time to review our service and for your positive feedback for my colleague, Shirley Driver, it's much appreciated. Regarding the issues you have reported, please could you email me on [email protected] and confirm which block you live in and I will raise your concerns with the team. Alternatively, please feel free contact Shirley Driver direct and we can look into this for you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Although there were quite a few problems with our property ......”

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May 29,2017
Minithumbup
By: 'Sarah'
May 29,2017
0 people found
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Although there were quite a few problems with our property on moving in day, they were all resolved quickly and effectively by the team in Bath....
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Comment on agent fees
Good
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By: Penny Graham
Jun 06, 2017
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Hi Sarah. Many thanks for the taking the time to review our service, it's much appreciated. Moving can be busy and sometimes difficult so I'm pleased to see that any teething issues you encountered were dealt with promptly by the team. Thanks again for your review and best wishes in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Myself and my husband had never rented a property before ......”

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May 25,2017
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Shirley
By: 'Susan'
May 25,2017
0 people found
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Myself and my husband had never rented a property before but Shirley Driver was very down to earth and explained everything to us clearly and friendly. We have now been in our property for two years and know if we have a query with anything ...
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Comment on agent fees
Good
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By: Penny Graham
May 26, 2017
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Hi Susan & Peter. Many thanks for taking the time to give such a great review. I'm delighted to read your comments about your experience of our service working with Shirley and that you're happy in your home. Best wishes and thank you again. Penny Graham, Touchstone CPS Ltd ...

“Great attention to detail and solving issues. Never felt I ......”

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May 25,2017
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Matt
By: 'Paul'
May 25,2017
0 people found
this helpful
Great attention to detail and solving issues. Never felt I was dealing with an impersonal company. Highly recommend to use....
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Comment on agent fees
Fair
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By: Penny Graham
May 26, 2017
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Hi Paul. Thank you for taking the time to give such a positive review of our service, particularly noting my colleague, Matt Johnstone. It's always nice to read such positive feedback and, much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“Staff were always very helpful and responsive in the event ......”

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May 24,2017
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Matt
By: 'Wendy'
May 24,2017
0 people found
this helpful
Staff were always very helpful and responsive in the event of needing any support. For example, our kitchen was repainted within hours of reporting a leak from the flat above....
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Comment on agent fees
Reasonable
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By: Penny Graham
May 26, 2017
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Hi Wendy. I was pleased to see your review, particularly mentioning my colleagues Matt Johnstone & Matt Achilles. Thank you for taking the time to review our service, it is much appreciated and always nice to see. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“Due to my ongoing health issues my situation regarding payment ......”

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May 24,2017
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Daisy
By: 'Adam'
May 24,2017
0 people found
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Due to my ongoing health issues my situation regarding payment of rent has been an ongoing issue. Ms Jenkins has not only dealt with my position in a professional manner but has, and continues to do so, with compassion, understanding and kindness. Without her continued ...
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Comment on agent fees
N/A
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By: Penny Graham
May 26, 2017
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Hi Adam. Thank you for your wonderful review and particularly your comments about the service you've received from my colleague, Daisy Jenkins, it's much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“The support received was very competent and quick. The responses ......”

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May 23,2017
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Shirley
By: 'nt544'
May 23,2017
0 people found
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The support received was very competent and quick. The responses to enquiries of any sort were always swift, friendly and concise....
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Comment on agent fees
The fees are acceptable and within the range of what other agencies charge.
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By: Penny Graham
May 26, 2017
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Hi. Thank you for taking the time to review the service that you've received from Touchstone, it is much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...

“I am only putting 1 star as it wouldn't allow me ......”

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May 08,2017
Minithumbdown
By: 'Hannah'
May 08,2017
3 people found
this helpful
I am only putting 1 star as it wouldn't allow me to leave it blank. Completely horrendous company. Myself and my partner applied for a flat in January through this company paying a fee of £270. Contacting the estate agents they were using weekly to see where ...
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“Would not even grant Touchstone one star. As a residential ......”

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May 01,2017
Minithumbdown
By: 'SamH'
May 01,2017
0 people found
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Would not even grant Touchstone one star. As a residential tenant, maintenance is being ignored and has previously taken in excess of three months to be resolved. Maintenance is still on going at this point from several months ago after chasing and chasing. Avoid at ...
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Comment on agent fees
Competitive, higher than independent agents.
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By: Penny Graham
Jul 21, 2017
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Hi Jason. Thank you for taking the time to leave your review. I am very sorry to read that you have experienced difficulties with our Leeds Office. Please feel free to contact me via email: [email protected] with details of the property you have just vacated and I will investigate the matter for you. I look forward to hearing from you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Awful experience with this company. Waiting weeks for replies to ......”

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Apr 28,2017
Minithumbdown
By: 'Our'
Apr 28,2017
1 people found
this helpful
Awful experience with this company. Waiting weeks for replies to emails, yearly rent increase despite being given no reason for the increase- they certainly didn't do any work to improve the property's state (which by the way was old, run down and clearly needed improvements). ...
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“Poor service very rude never get things repaired even after ......”

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Apr 13,2017
Minithumbdown
By: 'Rose'
Apr 13,2017
4 people found
this helpful
Poor service very rude never get things repaired even after waiting for months and in the end they will make it look like it's tenants fault beware!!! Don't use them...
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“Our experience with Touchstone was easily the worst experience I've ......”

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Apr 04,2017
Minithumbdown
By: 'd_drumph'
Apr 04,2017
2 people found
this helpful
Our experience with Touchstone was easily the worst experience I've had in all my time renting properties in the UK and Europe over the last 17 years. Here is an abbreviated list of issues we had with our property: The external cupboard door to the freezer ...
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By: Penny Graham
Apr 11, 2017
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Hi. I am very sorry to read that you have been experiencing difficulties with our Leeds office. Please could you contact me via [email protected] with details of your property and who you have been dealing with, I can then escalate the matter with the office manager. I look forward to hearing from you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I gave my notice of leaving a flat I rent ......”

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Mar 24,2017
Minithumbdown
By: 'paul'
Mar 24,2017
4 people found
this helpful
I gave my notice of leaving a flat I rent over 3 weeks ago, after repeated emails requesting contact, I eventually had to copy in a line manager. The above named agent advised she would end out paperwork regarding return of my deposit etc but over 2 ...
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“Touchstone might just be the worst company on this planet. ......”

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Mar 13,2017
Minithumbdown
By: 'Alia'
Mar 13,2017
5 people found
this helpful
Touchstone might just be the worst company on this planet. Honestly. Reported mould on my walls since november which i stated was affecting my health badly, so much so that i have had to live out of the property for the past 3 months and they ...
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By: Penny Graham
Mar 17, 2017
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Hi Alia. I am very sorry to read that you are currently having difficulties. Please could you contact me via my email [email protected] confirming your property address so that I can take up the matter with the Leeds office. Kind regards Penny Graham, Touchstone CPS Ltd ...

“2 months and counting to complete a simple repair... took weeks ......”

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Mar 02,2017
Minithumbdown
By: 'R'
Mar 02,2017
4 people found
this helpful
2 months and counting to complete a simple repair... took weeks of my partner chasing and each email they just ignored. Never known such terrible customer service. Absolute joke. If you're busy or don't have an answer just a simple courtesy message would suffice but no.. ...
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Comment on agent fees
Half and half
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By: Penny Graham
Mar 10, 2017
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Hi R Smith, I am very sorry to see that you have been experiencing difficulties with our Leeds Office. Please feel free to contact me via email: [email protected] and I would be happy to investigate this further with the Leeds Office for you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Disgusting service from start to finish. I left the property ......”

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Feb 17,2017
Minithumbdown
By: 'Victoria'
Feb 17,2017
3 people found
this helpful
Disgusting service from start to finish. I left the property almost 3 months ago and they still haven't reimbursed me with my deposit. no apologies and no reasons why I still don't have my money. They promised me a clean flat when I moved in but ...
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Comment on agent fees
I had to pay costs upfront when I moved in and the deposit I was supposed to get back at the end but they stole more than half of the deposit and I'm still waiting to get the small amount they owe me.
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“I moved out of this property on the 11th of ......”

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Feb 07,2017
Minithumbdown
By: 'Kc'
Feb 07,2017
4 people found
this helpful
I moved out of this property on the 11th of November 2016 to which they said the property had not been cleaned (it was) and there was items left which I didn't realise. Marks on walls to me is General wear and tear I could go ...
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Comment on agent fees
A joke
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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