“I have been a tenant at a touchstone property for ......”
5 Star Review
Jun 16,2017
By:
'Danny'
Jun 16,2017
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: Yes
Postcode: CW12
Lettings (as a Tenant)
Rent PCM: £495
Postcode: CW12
2
people found
this helpful
I have been a tenant at a touchstone property for around 3 years and have nothing but positive experiences, I can call any of the numbers I have and will always be re-directed to the right person without having to call a hundred numbers.
The staff ...
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Comment on agent fees
Fees appear fair, no problems with rate.
2
people found
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Was this helpful?
Yes
“Very helpful in sorting out maintenance issues at the property. ......”
5 Star Review
Jun 15,2017
By:
'NATALIE'
Jun 15,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SL6
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: SL6
0
people found
this helpful
Very helpful in sorting out maintenance issues at the property. Very speedy turnaround time on repairs. Prompt to answer emails. Kind and friendly manner....
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0
people found
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“We rented a two bedroom apartment in the Wigan area ......”
5 Star Review
Jun 14,2017
By:
'Paul'
Jun 14,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WN1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: WN1
0
people found
this helpful
We rented a two bedroom apartment in the Wigan area with the company through a local letting agent. Touchstone's representative, Jane Kosky, was always very helpful and flexible when it came to the end of the tenancy as we had to change our move out ...
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Comment on agent fees
We paid a local letting agent as they marketed the property to ourselves. We are a company and paid a standard company rate.
0
people found
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“Daisy is such a great agent extremely helpfull .we have ......”
5 Star Review
Jun 10,2017
By:
'Michelle'
Jun 10,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: Yes
Postcode: ME10
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £925
Postcode: ME10
0
people found
this helpful
Daisy is such a great agent extremely helpfull .we have grown a great landlord tenant relationship over the the years ,she has resolved any issues I have had promptly ,all in all she's a star couldn't ask for any more...
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Comment on agent fees
Couldn't complete
0
people found
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“I would like to express my sincere thanks to David ......”
5 Star Review
Jun 08,2017
By:
'John'
Jun 08,2017
Branch: Leeds, Stanley HouseThe BoulevardClarence Dock
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH5
Branch: Leeds, Stanley HouseThe BoulevardClarence Dock
Lettings (as a Tenant)
Postcode: EH5
1
people found
this helpful
I would like to express my sincere thanks to David Walters form Touchstone in regards to a recent case he handled on my behalf due to repairs within a property. Throughout the process David has kept me informed, acted professional, showed respect, compassion and truly ...
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1
people found
this helpful
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Yes
“Always friendly helpful and resolves any problems effectively . Always she ......”
5 Star Review
Jun 06,2017
By:
'HDALE'
Jun 06,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £995
Would you recommend?: Yes
Postcode: GL34
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £995
Postcode: GL34
0
people found
this helpful
Always friendly helpful and resolves any problems effectively . Always she is more than happy to help. Thank you so much...
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Comment on agent fees
Good
0
people found
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“Touchstone managed the apartment I rented for 7 years. Any issues ......”
5 Star Review
Jun 05,2017
By:
'Miss'
Jun 05,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: S66
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £500
Postcode: S66
0
people found
this helpful
Touchstone managed the apartment I rented for 7 years. Any issues I had sue coles and Lewis got on the job immediately to resolve it. Also Fred Dawson was a fantastic help when I had a brief gap between jobs, he set up a payment plan ...
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Comment on agent fees
N/A
0
people found
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“Very professional in dealing with me but in a friendly ......”
5 Star Review
Jun 02,2017
By:
'Mill'
Jun 02,2017
Branch: London, 305 Grays Inn Road
Services: They manage our building
Rent PCM: £750
Would you recommend?: Yes
Postcode: SW1P
Branch: London, 305 Grays Inn Road
They manage our building
Rent PCM: £750
Postcode: SW1P
0
people found
this helpful
Very professional in dealing with me but in a friendly way. I was very satisfied after dealing with Lee. Good customer service...
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0
people found
this helpful
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“Shirley has made my move into Trumpington easy and hassle ......”
5 Star Review
May 31,2017
By:
'Elanor'
May 31,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: CB9
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: CB9
0
people found
this helpful
Shirley has made my move into Trumpington easy and hassle free. All my questions have been responded too quickly and I have not had any difficulties during the process at all....
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0
people found
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“I've been happy with the service from touchstone for the ......”
3 Star Review
May 29,2017
By:
'MJP'
May 29,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: CB2
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: CB2
0
people found
this helpful
I've been happy with the service from touchstone for the most part. Shirley is really helpful, she always gets back to me and makes every endeavour to sort out an issue as it arises as fast as possible.
The only negative I would raise is ...
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Comment on agent fees
As mentioned above the fees have gone up £50 per year, I don't want to move from this flat but if the rent continues to rise at this rate I will be forced to look for a similar property at a cheaper rate. I know that other two bedroom flats in this block have been advertised at a cheaper rate, why should you get penalised for being a good tenant and living here longer?
0
people found
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“Although there were quite a few problems with our property ......”
5 Star Review
May 29,2017
By:
'Sarah'
May 29,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1850
Would you recommend?: Yes
Postcode: RH12
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1850
Postcode: RH12
0
people found
this helpful
Although there were quite a few problems with our property on moving in day, they were all resolved quickly and effectively by the team in Bath....
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Comment on agent fees
Good
0
people found
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Yes
“Myself and my husband had never rented a property before ......”
5 Star Review
May 25,2017
By:
'Susan'
May 25,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: GL3
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £900
Postcode: GL3
0
people found
this helpful
Myself and my husband had never rented a property before but Shirley Driver was very down to earth and explained everything to us clearly and friendly. We have now been in our property for two years and know if we have a query with anything ...
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Comment on agent fees
Good
0
people found
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Yes
“Great attention to detail and solving issues. Never felt I ......”
5 Star Review
May 25,2017
By:
'Paul'
May 25,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £2100
Would you recommend?: Yes
Postcode: SW1
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £2100
Postcode: SW1
0
people found
this helpful
Great attention to detail and solving issues. Never felt I was dealing with an impersonal company. Highly recommend to use....
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Comment on agent fees
Fair
0
people found
this helpful
Was this helpful?
Yes
“Staff were always very helpful and responsive in the event ......”
5 Star Review
May 24,2017
By:
'Wendy'
May 24,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £2100
Would you recommend?: Yes
Postcode: SW1P
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £2100
Postcode: SW1P
0
people found
this helpful
Staff were always very helpful and responsive in the event of needing any support. For example, our kitchen was repainted within hours of reporting a leak from the flat above....
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Comment on agent fees
Reasonable
0
people found
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Was this helpful?
Yes
“Due to my ongoing health issues my situation regarding payment ......”
5 Star Review
May 24,2017
By:
'Adam'
May 24,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CV32
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: CV32
0
people found
this helpful
Due to my ongoing health issues my situation regarding payment of rent has been an ongoing issue. Ms Jenkins has not only dealt with my position in a professional manner but has, and continues to do so, with compassion, understanding and kindness. Without her continued ...
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Comment on agent fees
N/A
0
people found
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Yes
“The support received was very competent and quick. The responses ......”
5 Star Review
May 23,2017
By:
'nt544'
May 23,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: CB2
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: CB2
0
people found
this helpful
The support received was very competent and quick. The responses to enquiries of any sort were always swift, friendly and concise....
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Comment on agent fees
The fees are acceptable and within the range of what other agencies charge.
0
people found
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“I am only putting 1 star as it wouldn't allow me ......”
1 Star Review
May 08,2017
By:
'Hannah'
May 08,2017
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CH7
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (Prospective customer)
Postcode: CH7
3
people found
this helpful
I am only putting 1 star as it wouldn't allow me to leave it blank.
Completely horrendous company. Myself and my partner applied for a flat in January through this company paying a fee of £270. Contacting the estate agents they were using weekly to see where ...
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3
people found
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“Would not even grant Touchstone one star. As a residential ......”
1 Star Review
May 01,2017
By:
'SamH'
May 01,2017
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: NG1
Lettings (as a Tenant)
Rent PCM: £550
Postcode: NG1
0
people found
this helpful
Would not even grant Touchstone one star. As a residential tenant, maintenance is being ignored and has previously taken in excess of three months to be resolved. Maintenance is still on going at this point from several months ago after chasing and chasing. Avoid at ...
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Comment on agent fees
Competitive, higher than independent agents.
0
people found
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“Awful experience with this company. Waiting weeks for replies to ......”
1 Star Review
Apr 28,2017
By:
'Our'
Apr 28,2017
Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G3
Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Postcode: G3
1
people found
this helpful
Awful experience with this company. Waiting weeks for replies to emails, yearly rent increase despite being given no reason for the increase- they certainly didn't do any work to improve the property's state (which by the way was old, run down and clearly needed improvements). ...
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1
people found
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“Poor service very rude never get things repaired even after ......”
1 Star Review
Apr 13,2017
By:
'Rose'
Apr 13,2017
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: MK9
Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: MK9
4
people found
this helpful
Poor service very rude never get things repaired even after waiting for months and in the end they will make it look like it's tenants fault beware!!! Don't use them...
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4
people found
this helpful
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“Our experience with Touchstone was easily the worst experience I've ......”
1 Star Review
Apr 04,2017
By:
'd_drumph'
Apr 04,2017
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: B1
Lettings (as a Tenant)
Rent PCM: £800
Postcode: B1
2
people found
this helpful
Our experience with Touchstone was easily the worst experience I've had in all my time renting properties in the UK and Europe over the last 17 years. Here is an abbreviated list of issues we had with our property:
The external cupboard door to the freezer ...
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2
people found
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“I gave my notice of leaving a flat I rent ......”
1 Star Review
Mar 24,2017
By:
'paul'
Mar 24,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M14
Lettings (as a Tenant)
Postcode: M14
4
people found
this helpful
I gave my notice of leaving a flat I rent over 3 weeks ago, after repeated emails requesting contact, I eventually had to copy in a line manager.
The above named agent advised she would end out paperwork regarding return of my deposit etc but over 2 ...
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4
people found
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“Touchstone might just be the worst company on this planet. ......”
1 Star Review
Mar 13,2017
By:
'Alia'
Mar 13,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FK8
Lettings (as a Tenant)
Postcode: FK8
5
people found
this helpful
Touchstone might just be the worst company on this planet. Honestly. Reported mould on my walls since november which i stated was affecting my health badly, so much so that i have had to live out of the property for the past 3 months and they ...
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5
people found
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Yes
“2 months and counting to complete a simple repair... took weeks ......”
1 Star Review
Mar 02,2017
By:
'R'
Mar 02,2017
Services: They manage our estate
Rent PCM: £475
Would you recommend?: No
Postcode: DY4
They manage our estate
Rent PCM: £475
Postcode: DY4
4
people found
this helpful
2 months and counting to complete a simple repair... took weeks of my partner chasing and each email they just ignored. Never known such terrible customer service. Absolute joke. If you're busy or don't have an answer just a simple courtesy message would suffice but no.. ...
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Comment on agent fees
Half and half
4
people found
this helpful
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“Disgusting service from start to finish. I left the property ......”
1 Star Review
Feb 17,2017
By:
'Victoria'
Feb 17,2017
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: PO21
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £600
Postcode: PO21
3
people found
this helpful
Disgusting service from start to finish. I left the property almost 3 months ago and they still haven't reimbursed me with my deposit. no apologies and no reasons why I still don't have my money.
They promised me a clean flat when I moved in but ...
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Comment on agent fees
I had to pay costs upfront when I moved in and the deposit I was supposed to get back at the end but they stole more than half of the deposit and I'm still waiting to get the small amount they owe me.
3
people found
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“I moved out of this property on the 11th of ......”
1 Star Review
Feb 07,2017
By:
'Kc'
Feb 07,2017
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: B68
Lettings (as a Tenant)
Rent PCM: £600
Postcode: B68
4
people found
this helpful
I moved out of this property on the 11th of November 2016 to which they said the property had not been cleaned (it was) and there was items left which I didn't realise. Marks on walls to me is General wear and tear I could go ...
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Comment on agent fees
A joke
4
people found
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Yes