Touchstone CPS Ltd
4.3/5, 463 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

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28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
29th Sep 2024
reviewed by 'Amanda'
“Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc ......”
27th Sep 2024
reviewed by 'Conor'
“Had a great experience from the viewing to my move in date especially thanks to John!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 349 82 0 0 0 0 24 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Contacted Touchstones today with regards to rent and spoke to ......”

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Aug 16,2017
Minithumbup
By: 'Naomi'
Aug 16,2017
0 people found
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Contacted Touchstones today with regards to rent and spoke to with one of their agents Gemma who was extremely helpful and polite and informative. Overall brilliant service...
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By: Penny Graham
Aug 18, 2017
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Hi Naomi. Thank you so much for taking the time to review our service and for your kind comments about my colleague, Gemma. It's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Holly was nothing but helpful during the process of our ......”

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Aug 14,2017
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Holly
By: 'Rochelle'
Aug 14,2017
0 people found
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Holly was nothing but helpful during the process of our move, unfortunately we wasn't the most ideal clients as we was both on holiday at separate times nevertheless she was patient & great help we really couldn't of done it without her, I would highly recommend ...
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Comment on agent fees
Very good!
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By: Penny Graham
Aug 15, 2017
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Hi Rochelle. Thank you for taking the time to leave such a glowing review of my colleague, Holly Thwaites. It's much appreciated and it's always great to see a colleague recognised for their work. Thanks again and best wishes. Penny Graham, Touchstone CPS Ltd ...

“So helpful and made our move easy. Very understanding and ......”

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Jul 27,2017
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Alana
By: 'Emily'
Jul 27,2017
0 people found
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So helpful and made our move easy. Very understanding and would highly recommend! Very quick at responding and helped us a lot....
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By: Penny Graham
Aug 01, 2017
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Hi Emily. Thank you so much for taking the time to review our service and especially for your comments about my colleagues, Alana & Daisy. It's always great to see my colleagues recognised for their hard work and I'm sure that both will be very happy to see this too. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Matt is a brilliant and dedicated property manager, whom I ......”

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Jul 25,2017
Minithumbup
By: 'Peter'
Jul 25,2017
0 people found
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Matt is a brilliant and dedicated property manager, whom I can always rely on. He is always helpful and whenever there were problems or issues, he found an almost immediate resolution, which really made me feel at home, anytime....
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By: Penny Graham
Jul 25, 2017
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Hi Peter. Thank you so much for taking the time to leave such a wonderful review about my colleague, Matt Achilles. Having worked with Matt for several years, it comes as no surprise to me that you have received such a high level of customer service from him Matt but it is always nice to see this confirmed. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“We recently dealt with Andy Spencer from Touchstone in relation ......”

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Jul 24,2017
Minithumbup
By: 'Emily'
Jul 24,2017
0 people found
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We recently dealt with Andy Spencer from Touchstone in relation to an issue that arose with a neighbour's property. He was professional, efficient, and ensured that the issue was resolved immediately. We were impressed with and grateful for the standard of service Andy and Touchstone ...
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Comment on agent fees
N/A
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By: Penny Graham
Jul 25, 2017
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Hi Emily. Thank you so much for your wonderful commendation of my colleague, Andy Spencer, and the customer service you have received from Touchstone. It's always great to read such positive feedback about our colleagues and service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Agent has been very professional and business like in all ......”

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Jul 16,2017
Minithumbup
By: 'Broom'
Jul 16,2017
0 people found
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Agent has been very professional and business like in all their dealings. They communicate clearly by email, and are timely.Very pleased with the whole interaction...
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Comment on agent fees
Good
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By: Penny Graham
Jul 18, 2017
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Hi. Thank you for leaving such positive feedback about the service you have received from Touchstone to date. It would be great to know which Team/Property Manager you have been dealing with so that I can pass on your great feedback. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I recently had contact with Bluebell Stewart , she was very ......”

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Jul 13,2017
Minithumbup
By: 'Cheryl'
Jul 13,2017
0 people found
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I recently had contact with Bluebell Stewart , she was very polite and understood my concerns and worries and treated me with upmost respect . She advised me on what to do and reassured me that landlords do have a heart❤️. I would love Bluebell Stewart to ...
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By: Penny Graham
Jul 14, 2017
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Hi Cheryl. Thank you so much for your glowing review of my colleague, Bluebell Stewart. I was pleased to read your comments about Bluebell and the service that you have received, and will happily pass them on to her manager. Thanks again for your time. Kind regards Penny Graham, Touchstone CPS Ltd ...

“JUST WANT TO SAY THANKS TO YOU AND ALL THE ......”

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Jul 11,2017
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Shirley
By: 'alnden'
Jul 11,2017
0 people found
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JUST WANT TO SAY THANKS TO YOU AND ALL THE STAFF AT THIS OFFICE, ME AND NO WE HAVE HAD NO REAL PROBELMS, THAT I KNOW OF BUT ANY WE HAVE HAD YOUR COMPANY HAS SORTED THEM OUT FOR US IN A TIMELY MANNER ONCE ...
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Comment on agent fees
ALL FEES ARE BAD BUT YOU HAVE TO PAY THEM TO GET WHAT YOU WANT
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By: Penny Graham
Jul 11, 2017
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Hi Alan & Denise. Thank you for taking the time to leave your great review of our service and for highlighting my colleague, Shirley Driver, its always great to see and much appreciated. Thanks again. Penny Graham, Touchstone CPS Ltd ...

“I cannot thank Fred Dawson enough with all the help ......”

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Jul 07,2017
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Fred
By: 'Louise'
Jul 07,2017
0 people found
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I cannot thank Fred Dawson enough with all the help he has given me over the last few weeks with rent advise....
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By: Penny Graham
Jul 07, 2017
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Hi Louise. Many thanks for taking the time to rate our service so positively and especially for your comments about my colleague, Fred Dawson, and the service that you have received from him. Ill be sure to pass on your comments. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“A pleasure to work with. Great management team, always organised ......”

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Jun 29,2017
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Caroline
By: 'GLP'
Jun 29,2017
0 people found
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A pleasure to work with. Great management team, always organised and up to date with the market! Would highly recommend....
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By: Penny Graham
Jun 30, 2017
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Hi. Thank you for taking the time to review of our London Office and, more specifically, my colleague Caroline Evans. Its always great to see a colleagues work recognised. Also, Ill feedback your comment to Caroline. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“This is the second property I have ever rented and ......”

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Jun 28,2017
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Holly
By: 'Hollie'
Jun 28,2017
0 people found
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This is the second property I have ever rented and I have had the privilege of Holly helping my friend and I sort out the paper work for our new flat. Holly knows exactly what she's doing and the whole process has been efficiently handled ...
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By: Penny Graham
Jun 30, 2017
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Hi Hollie. Thank you for taking the time to give such a glowing review of the service you have received from my colleague, Holly Thwaites. Its always nice to see such a great review. Ill pass on your kind words to Holly. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Shirley has gone above and beyond my expectations, helping us ......”

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Jun 27,2017
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Shirley
By: 'Peter'
Jun 27,2017
0 people found
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Shirley has gone above and beyond my expectations, helping us in a difficult situation. She kept me constantly up to date with progress of our move, and has been dealing with issues efficiently in our new home. Thank you so much for everything, it really ...
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By: Penny Graham
Jun 27, 2017
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Hi Peter. Thank you so much for taking the time to review our service, it's much appreciated. It's always great to see a colleague recognised for the work that they do and Shirley's customer service is certainly worthy of your high praise. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Service could be better especially communication which fell short at ......”

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Jun 25,2017
Minithumbup
By: 'AgathaPapi'
Jun 25,2017
0 people found
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Service could be better especially communication which fell short at times. It took almost a couple of months of chasing before moving in and again lack of communication in terms of what the hold up was which was a real pain. Eventually moved in and ...
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Comment on agent fees
No fee
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By: Penny Graham
Jun 30, 2017
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Hi Agatha. Thank you for taking the time to review our service, its much appreciated. I am sorry to read that our service didnt meet your expectations on this occasion. Please could you contact the London office direct via [email protected] with further details so that they can investigate further as to where improvements in our communication can be made for you. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“Shirley has been an absolute gem. There has been issues ......”

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Jun 23,2017
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Shirley
By: 'Najwa'
Jun 23,2017
0 people found
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Shirley has been an absolute gem. There has been issues with a home we selected and Shirley could not have been more helpful. She managed to sort out our issue quickly and was honest every step of the way so we knew where we stood. ...
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Comment on agent fees
Brilliant.
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By: Penny Graham
Jun 23, 2017
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Hi Najwa. Thank you for your great review of our service but also your glowing commendation of my colleague, Shirley Driver. Shirley offers our tenants a consistently high level of customer service, so I was delighted to see this recognised in your review. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Great and quick service from check in to check out. ......”

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Jun 22,2017
Minithumbup
By: 'Marius'
Jun 22,2017
0 people found
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Great and quick service from check in to check out. Good fees and great communication thru our tendency. Any problem has been sorted quickly and in good manner....
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Comment on agent fees
Good fees
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By: Penny Graham
Jun 23, 2017
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Hi Marius. Thank you for taking the time to give such a great review of our service, it's much appreciated. Good luck in your new home and for the future. Kind regards Penny Graham, Touchstone CPS Ltd ...

“There were a number of issues due to the dreaded ......”

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Jun 21,2017
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Shirley
By: 'Ryan'
Jun 21,2017
0 people found
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There were a number of issues due to the dreaded mortgage chain - none of course down to Touchstone. Whilst this was a very frustrating time, it was much more bearable due to Shirley. She was approachable, friendly and highly proactive. Would definitely recommend highly, ...
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Comment on agent fees
Much better than the local estate agent fees
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By: Penny Graham
Jun 22, 2017
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Hi Ryan. Thank you so much for taking the time to provide such a wonderful review of my colleague Shirley Driver and particularly her customer service skills. It's great to receive such positive feedback about our staff and service, and I'll be sure to pass your comments on. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I have been dealing with Touchstone for two years and ......”

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Jun 21,2017
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Caroline
By: 'Marc'
Jun 21,2017
0 people found
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I have been dealing with Touchstone for two years and have never had any issues. Caroline Evans is great and always responds to queries straight away. I would highly recommend....
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By: Penny Graham
Jun 22, 2017
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Hi Marc. Thank you for your great review of the service provided by our London Office and particularly for your commendation of my colleague, Caroline. It's great to receive such positive feedback and much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I have been a tenant at a touchstone property for ......”

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Jun 16,2017
Minithumbup
By: 'Danny'
Jun 16,2017
2 people found
this helpful
I have been a tenant at a touchstone property for around 3 years and have nothing but positive experiences, I can call any of the numbers I have and will always be re-directed to the right person without having to call a hundred numbers. The staff ...
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Comment on agent fees
Fees appear fair, no problems with rate.
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By: Penny Graham
Jun 16, 2017
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Hi Danny Thank you for taking the time to provide such a positive review of the service you have received from our Leeds Office, its much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“Very helpful in sorting out maintenance issues at the property. ......”

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Jun 15,2017
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Alana
By: 'NATALIE'
Jun 15,2017
0 people found
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Very helpful in sorting out maintenance issues at the property. Very speedy turnaround time on repairs. Prompt to answer emails. Kind and friendly manner....
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By: Penny Graham
Jun 16, 2017
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Hi Natalie Thank you for taking the time to provide such a glowing review of my colleague, Alana Burgess. Its great to see and much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...

“We rented a two bedroom apartment in the Wigan area ......”

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Jun 14,2017
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Jane
By: 'Paul'
Jun 14,2017
0 people found
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We rented a two bedroom apartment in the Wigan area with the company through a local letting agent. Touchstone's representative, Jane Kosky, was always very helpful and flexible when it came to the end of the tenancy as we had to change our move out ...
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Comment on agent fees
We paid a local letting agent as they marketed the property to ourselves. We are a company and paid a standard company rate.
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By: Penny Graham
Jun 30, 2017
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Hi Paul. I would be delighted to pass on your praise for the engineer that attended your property recently. Its always great to hear when tenants are happy with our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Daisy is such a great agent extremely helpfull .we have ......”

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Jun 10,2017
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Daisy
By: 'Michelle'
Jun 10,2017
0 people found
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Daisy is such a great agent extremely helpfull .we have grown a great landlord tenant relationship over the the years ,she has resolved any issues I have had promptly ,all in all she's a star couldn't ask for any more...
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Comment on agent fees
Couldn't complete
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By: Penny Graham
Jun 13, 2017
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Hi Michelle Thank you for your great review and comments about my colleague, Daisy Jenkins. It's great to see that you've had such a positive experience of our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I would like to express my sincere thanks to David ......”

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Jun 08,2017
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David
By: 'John'
Jun 08,2017
1 people found
this helpful
I would like to express my sincere thanks to David Walters form Touchstone in regards to a recent case he handled on my behalf due to repairs within a property. Throughout the process David has kept me informed, acted professional, showed respect, compassion and truly ...
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By: Penny Graham
Jun 09, 2017
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Hi John. Thank you for your great post about our service and especially your positive comments about my colleague, David Walters, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Always friendly helpful and resolves any problems effectively . Always she ......”

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Jun 06,2017
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Shirley
By: 'HDALE'
Jun 06,2017
0 people found
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Always friendly helpful and resolves any problems effectively . Always she is more than happy to help. Thank you so much...
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Comment on agent fees
Good
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By: Penny Graham
Jun 06, 2017
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Hi. Thank you so much for your review of Touchstone's service and especially for your kind comments about my colleague, Shirley Driver, it really is much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...

“Touchstone managed the apartment I rented for 7 years. Any issues ......”

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Jun 05,2017
Minithumbup
By: 'Miss'
Jun 05,2017
0 people found
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Touchstone managed the apartment I rented for 7 years. Any issues I had sue coles and Lewis got on the job immediately to resolve it. Also Fred Dawson was a fantastic help when I had a brief gap between jobs, he set up a payment plan ...
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Comment on agent fees
N/A
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By: Penny Graham
Jun 06, 2017
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Hi Miss Bishop. Many thanks for taking the time to review Touchstone and especially for your positive feedback for my colleagues, Sue, Fred & Lewis. It's always great to read that our tenants are happy with our service, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Very professional in dealing with me but in a friendly ......”

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Jun 02,2017
Minithumbup
By: 'Mill'
Jun 02,2017
0 people found
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Very professional in dealing with me but in a friendly way. I was very satisfied after dealing with Lee. Good customer service...
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By: Penny Graham
Jun 06, 2017
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Hi Mill. Thank you so much for taking the time to write your review. It's great to see that you're happy with the service you've received from Touchstone, especially from Lee. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has made my move into Trumpington easy and hassle ......”

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May 31,2017
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Shirley
By: 'Elanor'
May 31,2017
0 people found
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Shirley has made my move into Trumpington easy and hassle free. All my questions have been responded too quickly and I have not had any difficulties during the process at all....
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By: Penny Graham
Jun 06, 2017
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Hi Elanor. Many thanks for taking the time to review our service and especially for your great feedback about my colleague, Shirley Driver. It's great to read and it is much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...

“I've been happy with the service from touchstone for the ......”

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May 29,2017
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Shirley
By: 'MJP'
May 29,2017
0 people found
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I've been happy with the service from touchstone for the most part. Shirley is really helpful, she always gets back to me and makes every endeavour to sort out an issue as it arises as fast as possible. The only negative I would raise is ...
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Comment on agent fees
As mentioned above the fees have gone up £50 per year, I don't want to move from this flat but if the rent continues to rise at this rate I will be forced to look for a similar property at a cheaper rate. I know that other two bedroom flats in this block have been advertised at a cheaper rate, why should you get penalised for being a good tenant and living here longer?
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By: Penny Graham
Jun 06, 2017
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Hi. Many thanks for taking the time to review our service and for your positive feedback for my colleague, Shirley Driver, it's much appreciated. Regarding the issues you have reported, please could you email me on [email protected] and confirm which block you live in and I will raise your concerns with the team. Alternatively, please feel free contact Shirley Driver direct and we can look into this for you. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Although there were quite a few problems with our property ......”

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May 29,2017
Minithumbup
By: 'Sarah'
May 29,2017
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Although there were quite a few problems with our property on moving in day, they were all resolved quickly and effectively by the team in Bath....
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Comment on agent fees
Good
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By: Penny Graham
Jun 06, 2017
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Hi Sarah. Many thanks for the taking the time to review our service, it's much appreciated. Moving can be busy and sometimes difficult so I'm pleased to see that any teething issues you encountered were dealt with promptly by the team. Thanks again for your review and best wishes in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Myself and my husband had never rented a property before ......”

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May 25,2017
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Shirley
By: 'Susan'
May 25,2017
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Myself and my husband had never rented a property before but Shirley Driver was very down to earth and explained everything to us clearly and friendly. We have now been in our property for two years and know if we have a query with anything ...
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Comment on agent fees
Good
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By: Penny Graham
May 26, 2017
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Hi Susan & Peter. Many thanks for taking the time to give such a great review. I'm delighted to read your comments about your experience of our service working with Shirley and that you're happy in your home. Best wishes and thank you again. Penny Graham, Touchstone CPS Ltd ...

“Great attention to detail and solving issues. Never felt I ......”

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May 25,2017
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Matt
By: 'Paul'
May 25,2017
0 people found
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Great attention to detail and solving issues. Never felt I was dealing with an impersonal company. Highly recommend to use....
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Comment on agent fees
Fair
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By: Penny Graham
May 26, 2017
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Hi Paul. Thank you for taking the time to give such a positive review of our service, particularly noting my colleague, Matt Johnstone. It's always nice to read such positive feedback and, much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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