Touchstone CPS Ltd
4.3/5, 463 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

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28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
29th Sep 2024
reviewed by 'Amanda'
“Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc ......”
27th Sep 2024
reviewed by 'Conor'
“Had a great experience from the viewing to my move in date especially thanks to John!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 349 82 0 0 0 0 24 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Excellent service...”

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Apr 24,2018
Minithumbup
By: 'Mrs'
Apr 24,2018
0 people found
this helpful
Lynsey was extremely efficient and all documents were sent out immediately. She arranged the viewing with the Estate Manager and was on available to answer any questions I had or would check with the Estate Manager if needed. The home we visited and the Manager ...
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Comment on agent fees
Fees were stated up front and were fair.
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By: Penny Graham
Apr 24, 2018
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Hi Mrs Kent. Thank you so much for leaving such a wonderful review about the service that you received from my colleague, Lynsey Parsons, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Review...”

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Apr 04,2018
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Caroline
By: 'Amy'
Apr 04,2018
0 people found
this helpful
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very ...
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By: Penny Graham
Apr 13, 2018
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Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to provide great service to our customers, so it's great to see this recognised. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Happy with the service...”

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Apr 03,2018
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Susan
By: 'Mari'
Apr 03,2018
0 people found
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
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By: Penny Graham
Apr 04, 2018
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Hi Mari. Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“Living in the Dark, No heating, Mold and Leaks...”

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Mar 31,2018
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By: 'User123'
Mar 31,2018
4 people found
this helpful
We have storage heaters in our Flat, all of which have stopped working. I have a 1 year old and with the snow coming and going this is unacceptable. Called Touchstone and they seemed pretty unbothered by it all, They said the next slot they have ...
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By: Penny Graham
Mar 31, 2018
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Hi. We're really concerned to read your review. Please can you send further details to Alison Spink who manages our Milton Keynes office, so that we can get this checked out for you. Alison can be reached via [email protected]. Kind regards Penny Graham Touchstone CPS Ltd ...

“Ignorance...”

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Mar 31,2018
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By: 'Dominika'
Mar 31,2018
4 people found
this helpful
I would never recommend Touchstone to anyone. The worst agency I had to rent a flat with. Lack of knowledge and interests. Gave my notice to vacate property two months before the end of the agreement and they didn't even realize I sent one until ...
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By: Penny Graham
Apr 20, 2018
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Hi Emma I have read your comments and am extremely concerned at the comments made. Please could you email me [email protected] with details of the office you were dealing with, the property the matter relates to and a summary of the issues encountered. Once I have this information, I will be able to investigate the matter further for you with the relevant team. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“I was kept informed throughout each step of the process which made things so much easier...”

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Mar 16,2018
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Shirley
By: 'John'
Mar 16,2018
1 people found
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
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Comment on agent fees
Good
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By: Penny Graham
Mar 27, 2018
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Hi John. Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“Susan has been a pleasure to work with from the ......”

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Mar 14,2018
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Susan
By: 'LeonAshley'
Mar 14,2018
0 people found
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference. Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest. Susan has made our home a pleasure ...
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Comment on agent fees
N/A
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By: Penny Graham
Mar 16, 2018
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Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Touchstone had less than 7 days (!) to get me into my ......”

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Mar 05,2018
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Caroline
By: 'Shameer'
Mar 05,2018
0 people found
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Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a ...
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By: Penny Graham
Mar 27, 2018
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Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised by our customers. So, thank you, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very disappointed with Touchstone CPS's Bath office. My 19 year old ......”

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Feb 19,2018
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Matt
By: 'HJH'
Feb 19,2018
2 people found
this helpful
Very disappointed with Touchstone CPS's Bath office. My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared to ...
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By: Penny Graham
Feb 22, 2018
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Dear HJH Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer. The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...

“Katy was absolutely brilliant in everything she did. She had ......”

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Feb 14,2018
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Katy
By: 'Mark'
Feb 14,2018
0 people found
this helpful
Katy was absolutely brilliant in everything she did. She had to rush things through for me so I could move on a specific date. She totally out did herself and I would recommend her to anyone....
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Comment on agent fees
Good
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By: Penny Graham
Feb 27, 2018
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Hi Mark. Thank you for taking the time to review our service and especially the service received from Katy (I presume Katy Cartwright), it's much appreciated. We welcome feedback from our customers so that we may continually review and improve the service that we provide. I will ensure that your feedback is passed on to Katy. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“Strongly recommend the services provided by Thouchstone and the members ......”

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Feb 12,2018
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By: 'Manuel'
Feb 12,2018
0 people found
this helpful
Strongly recommend the services provided by Thouchstone and the members of the Team that I've worked with. Easy to contact, fast reply and action. Looking to work with you again, Manuel Espada de Sousa...
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Comment on agent fees
good
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By: Penny Graham
Feb 27, 2018
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Hi Manuel. Thank you so much for your review of our service and especially my colleague, Matt Achilles, it's much appreciated. I am delighted to see that you contact with Touchstone has been so positive. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I would seriously recommend renters do not use Touchstone. The ......”

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Feb 07,2018
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By: 'Still'
Feb 07,2018
6 people found
this helpful
I would seriously recommend renters do not use Touchstone. The main reason for this is that the response times are truly unbelievable. I handed in my 4 week notice to leave the property and had to wait 13 days for a reply. In the meantime I had ...
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By: Penny Graham
Feb 27, 2018
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Contact made with customer and deposit returned. ...

“Holly has been brilliant from start to finish; I have ......”

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Feb 07,2018
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Holly
By: 'Rian'
Feb 07,2018
0 people found
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Holly has been brilliant from start to finish; I have never been involved in a process like this and I was pleasantly surprised....
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Comment on agent fees
Fee's were as expected, in line with other agents.
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By: Penny Graham
Feb 27, 2018
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Hi Rian. Thank you so much for taking the time to review our service but especially for your glowing commendation of my colleague, Holly, it's great to see and much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has been exceptionally helpful and made the process of ......”

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Feb 06,2018
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Shirley
By: 'Paulajayne66'
Feb 06,2018
0 people found
this helpful
Shirley has been exceptionally helpful and made the process of moving much easier than I expected. Always returns my emails/calls quickly. Friendly and professional....
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Comment on agent fees
Good, explained clearly
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By: Penny Graham
Feb 06, 2018
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Hi Paula. Thank you so much for taking the time to review our service and especially for your comments about the service you have received from my colleague, Shirley. Having worked with Shirley for several years it comes as no surprise, she has always been highly organised whilst being friendly and efficient. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn has always been very good over the years and ......”

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Feb 02,2018
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By: 'Lovell79'
Feb 02,2018
0 people found
this helpful
Dawn has always been very good over the years and today more so the help she gave me has taken a lot of worry and stress of my shoulders and I appreciate so much Thank you...
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By: Penny Graham
Feb 02, 2018
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Hi. Thank you for taking the time to leave your review about my colleague Dawn in our Milton Keynes office, it's much appreciated. I am so pleased that Dawn's actions have made a such a difference to you, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn is very helpful and always deals with any problems ......”

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Feb 02,2018
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By: 'Jo'
Feb 02,2018
0 people found
this helpful
Dawn is very helpful and always deals with any problems that accrue quickly and efficiently . All the staff are very kind and have a very caring manner . I'm very happy with their service . Southend...
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Comment on agent fees
I am happy with the fees
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By: Imogen
Apr 05, 2018
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Dawn and Monty are great they handle issues with the property efficiently and have been brilliant over the last few months in getting trades people out to our house quickly so that matters are dealt with straight away. ...

“A lot of these reviews seem so strange... people don't ......”

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Jan 30,2018
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By: 'Fed_Up'
Jan 30,2018
6 people found
this helpful
A lot of these reviews seem so strange... people don't usually leave reviews for things that should come as standard such as you guys picking up the telephone once in a while, processing paperwork within a reasonable timeframe, or just not being rude. People only ...
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Comment on agent fees
If the agents fulfilled their duties the fees would be reasonable. As they do not, they are not.
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By: Penny Graham
Feb 09, 2018
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Hi. I understand that you have now been contacted by David Beanland in the Leeds office and that he is investigating the matter for you. If this is not the case, please could you email me: [email protected] with your name and address and I will take up the matter on your behalf. I look forward to hearing from you. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Any problems with the property i have had they have ......”

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Jan 19,2018
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By: 'M'
Jan 19,2018
1 people found
this helpful
Any problems with the property i have had they have been delt with professional and within quickest possible time to be resolved its a shame you cannot take letting agencies with you like your gas and electric providers as i would recommend touchstone...
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Comment on agent fees
Nobody likes fees but i think the level of service excels the fee cost giving piece of mind
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By: Penny Graham
Jan 22, 2018
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Hi M Jackson. Thanks for your review of my colleague, Katrina Daymond's professionalism and customer service. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave your review, it is appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Sue was a pleasure to deal with. We had a ......”

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Jan 16,2018
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Susan
By: 'Rachel'
Jan 16,2018
0 people found
this helpful
Sue was a pleasure to deal with. We had a tight turnaround time on when we needed to move in and Sue pushed hard for us to ensure we got in on our desired date. Sue has great communication skills and was always available when ...
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By: Penny Graham
Jan 22, 2018
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Hi Rachel. Many thanks for taking the time to review our service, it's much appreciated. I was particularly pleased to read your review of the customer service you received from my colleague, Sue Lywood. I know how hard Sue works to ensure that things go as smoothly as they can, so it's always great when that work is recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Have found Touchstone to be a very reliable and fast ......”

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Jan 04,2018
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By: 'Andrew'
Jan 04,2018
0 people found
this helpful
Have found Touchstone to be a very reliable and fast responding company, with very Polite and Patient staff. I'd particularly like to say that Victoria White and Monty Kareem-saad have always been very helpful and quick to deal with any issues....
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Comment on agent fees
Fees are acceptable to the going rate.
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By: Penny Graham
Jan 05, 2018
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Hi Andrew. Thank you so much for taking the time to review our company and particularly for your kind comments about my colleagues, Victoria and Monty. It is always pleasing and much appreciated, to see my colleagues recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Concise answers to all questions and very patient and accommodating. ......”

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Dec 21,2017
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Susan
By: 'T'
Dec 21,2017
0 people found
this helpful
Concise answers to all questions and very patient and accommodating. Felt happy and confident after each phone call! A real credit to the business....
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By: Penny Graham
Dec 22, 2017
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Hi. Thank you so much for taking the time to leave such a wonderful review of the service that you have received from my colleague, Susan Lywood, it is much appreciated and great to see. Very best wishes for Christmas and the New Year. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Excellent customer services, very professional. I am really happy with ......”

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Dec 18,2017
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Victoria
By: 'Victoria'
Dec 18,2017
0 people found
this helpful
Excellent customer services, very professional. I am really happy with the servic provided by the Victoria white. She's been helpful throughout our tenrec with touch stone, I am really impressed....
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Comment on agent fees
Good
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By: Penny Graham
Dec 19, 2017
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Hi. Thank for you for your great review of our service and especially that of my colleague, Victoria White, it's much appreciated. It is always great to see a colleague recognised for their hard work. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Andy was polite and collected from the moment we were ......”

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Dec 17,2017
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By: 'Kurtis'
Dec 17,2017
0 people found
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Andy was polite and collected from the moment we were put through to him on the phone. Andy had a huge task of moving us into a flat within four days, he took on this task with no qualms, chasing up our references multiple times (...
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Comment on agent fees
Fees were fine and normal compared to other services similar I've dealt with.
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By: Penny Graham
Dec 19, 2017
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Hi Kurtis & Shannon. Thank for you for your glowing commendation of my colleague, Andy Spencer. It is always great to see a colleague recognised for their hard work and very much appreciated. I will happily pass on your comments to Andy and his manager. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn Skelton has not only only been very prompt in ......”

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Nov 30,2017
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By: 'Cuss'
Nov 30,2017
1 people found
this helpful
Dawn Skelton has not only only been very prompt in responding but has always been straight forward, pleasant and practical to deal with. This has meant I trust in the company and I am keen to help in return...
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By: Penny Graham
Dec 01, 2017
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Hi. Thank your for giving a review of Touchstone and especially for your comments about your dealings with my colleague, Dawn, it's much appreciated. Whilst I know Dawn to be both highly organised and helpful, it's great to have this confirmed by our customers. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Sue was always helpful polite understanding. Any issues always resolved ......”

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Nov 30,2017
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Sue
By: 'Julie'
Nov 30,2017
0 people found
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Sue was always helpful polite understanding. Any issues always resolved good communication And listening skills...
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Comment on agent fees
Reasonable
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By: Penny Graham
Dec 01, 2017
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Hi Julie. Thank you so much for taking the time to give a review of our service and for your commendation of my colleague, Sue. It is always great to see my colleagues recognised for their hard work and it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Brilliant service and fast response in all queries.. Thank you ......”

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Nov 28,2017
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By: 'CRISTINA'
Nov 28,2017
0 people found
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Brilliant service and fast response in all queries.. Thank you Cameron Cartwright for all your hard work!! And thank you touch stones for finding this house for my mum!...
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By: Penny Graham
Dec 01, 2017
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Hi Cristina. Many thanks for taking the time to leave your review of our service and especially for recognising my colleague, Cameron, for his hard work, it's much appreciated. Best wishes to your mother in her new home. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Always polite,and ready to help with anything wrong within ......”

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Nov 27,2017
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Sue
By: 'Damion'
Nov 27,2017
0 people found
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Always polite,and ready to help with anything wrong within the property.glad I had sue as my portfolio holder....
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By: Penny Graham
Nov 28, 2017
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Hi Damion. Thank you for your wonderful review of the service you have received from my colleague, Sue Geen, it's much appreciated. I will ensure that your comments are passed on to Sue and her managers. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I have recently rented an apartment and have been dealing ......”

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Nov 23,2017
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Victoria
By: 'Amy'
Nov 23,2017
0 people found
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I have recently rented an apartment and have been dealing with Victoria throughout the process. She has been extremely helpful and communicated everything with me thoroughly and professionally. 5 star customer service from Vicky and the whole team, thank you for all your help....
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Comment on agent fees
Fees were very reasonable.
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By: Penny Graham
Nov 28, 2017
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Hi Amy. Thank you so much for your glowing commendation of my colleague, Victoria, it's much appreciated. I was delighted to read your comments about the service you have received from the whole team but particularly Victoria White. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Everything went really smoothly and I got answers in a ......”

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Nov 22,2017
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Caroline
By: 'Daniel'
Nov 22,2017
0 people found
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Everything went really smoothly and I got answers in a matter of minutes for all my questions. My situation was handled in a very professional and friendly way....
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Comment on agent fees
All was good on that side! Nothing out of the ordinary.
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By: Penny Graham
Nov 28, 2017
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Hi Daniel. Many thanks for taking the time to leave a review, it is much appreciated.I was delighted to read your comments about the service you have received from Touchstone and I will ensure that both Caroline & Susan are are advised too. Kind regards Penny Graham, Touchstone CPS Ltd ...

“From the moment we handed in our application and security ......”

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Nov 20,2017
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Oliver
By: 'Jim'
Nov 20,2017
0 people found
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From the moment we handed in our application and security deposit it went all very smooth. Olly has been a great and good help in this case and have and has answered our concerns and questions on a perfect way, quick, and all very clear. ...
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Comment on agent fees
Good
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By: Penny Graham
Nov 21, 2017
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Hi Jim. Thank you so much for taking the time to review our service and the service that you have received from my colleague, Olly, it's much appreciated. I am delighted to see Olly recognised for his hard work so I will be sure to pass your comments on to Olly's manager. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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