Latest Reviews

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28th Oct 2024

reviewed by 'Stuart'

“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”

16th Oct 2024

reviewed by 'Eireanne'

“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”

16th Oct 2024

reviewed by 'GAYNA HENDLEY'

“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”

14th Oct 2024

reviewed by 'Prathiba Thimmappa'

“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”

29th Sep 2024

reviewed by 'Amanda'

“Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc ......”

27th Sep 2024

reviewed by 'Conor'

“Had a great experience from the viewing to my move in date especially thanks to John!...”

Performance Statistics

Services	Valuation	Fees	Min Price of property reviewed	Max Price of property reviewed
Lettings	100%	86%	£350	£4,300

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

2	0	349	82	0	0	0	0	24	6

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Touchstone CPS Ltd Branches (view all 4)

Bath, BA2

Edinburgh, EH16

London, WC1X

Retirement Rentals, BA2

Customer Reviews

Showing 331-360 of 463

“Positive...”

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5 Star Review

Aug 22,2018

Cat

By: 'Christine'

Aug 22,2018

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG9

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: NG9

0 people found
this helpful

In my dealings with the Bath office of Touchstone, I have found both Cat and Lynsey friendly, approachable and easily accessible by phone or email if any questions.I have nothing but the highest praise for them both and they are an assett to the ...
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By: Penny Graham

Aug 28, 2018

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Hi Christine Thank you for much for your wonderful review of the service you have received from my colleagues, Cat & Lynsey. It's always great when my colleagues are recognised for their work, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“MOD House Repair - Ashford...”

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5 Star Review

Aug 20,2018

Marva

By: 'MOD'

Aug 20,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TN24

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: TN24

0 people found
this helpful

Ms Marva made a complex repair with an exceptional turnaround of 48 hrs and delightful customer service experience. Thank you....
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Comment on agent fees

N/A

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By: Penny Graham

Aug 21, 2018

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Hi Thank you for taking the time to give such a great review of the service that you have received from Marva, it is much appreciated. I will pass your comments on to Marva and her manager, who'll be delighted to read them. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very good services...”

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5 Star Review

Aug 14,2018

Susan

By: 'Cristina'

Aug 14,2018

Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: 64

Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Postcode: 64

0 people found
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Great work for Susan! Very quick at responding . We received a lot of help and support. I would highly recommend!...
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Comment on agent fees

Very understanding

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By: Penny Graham

Aug 21, 2018

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Hi Cristina Thank you for your wonderful review of the service provided by my colleague, Susan Lywood, it's much appreciated and great to see her hard work recognised by our customers. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Totally professional and approachable property management....”

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5 Star Review

Aug 07,2018

By: 'Andrew'

Aug 07,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Property Management
Rent PCM: £950
Would you recommend?: Yes
Postcode: CB25

Branch: Bath, 2 Crescent Office Park Clarks Way
Property Management
Rent PCM: £950
Postcode: CB25

0 people found
this helpful

We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure ...
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Comment on agent fees

Fee structure seems to be very reasonable and fair.

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By: Penny Graham

Aug 21, 2018

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Hi Andrew Many thanks for your glowing commendation of the service you have received from my colleague, Crystal Winter, during your tenancy. Having worked with Crystal for many years, it is great to see her hard work recognised and appreciated. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Concise & sound...”

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4 Star Review

Aug 07,2018

By: 'Charly'

Aug 07,2018

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CH45

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Postcode: CH45

1 people found
this helpful

Tiryn was spot on with communication and information passed to me over the phone. Her calm, friendly manner was very much appreciated! Salutes and big thank yous to her!...
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Comment on agent fees

The fees were reasonable and affordable.

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By: Penny Graham

Aug 21, 2018

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Hi Charly Thank you for taking the time to write your great review about the service you have received from my colleague, Tiryn, in the Milton Keynes office, it is much appreciated. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Efficiently dealt with...”

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5 Star Review

Aug 03,2018

By: 'G'

Aug 03,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1314
Would you recommend?: Yes
Postcode: LE16

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1314
Postcode: LE16

0 people found
this helpful

I have been. Wet impressed with the way that jade has dealt with a number of issues :- hit water,general maintainance, furniture package , She has been efficient with updates and ensured that I have been kept in the loop Grateful thanks...
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By: Penny Graham

Aug 03, 2018

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Hi. Thank you for taking the time to review the service that you have received from my colleague, Jade Grant. To see Jade's hard work acknowledged and appreciated is very satisfying for all concerned, so I will be sure to pass on your comments to both Jade and her manager. Thanks again, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great experience!...”

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5 Star Review

Aug 03,2018

Susan

By: 'Daria'

Aug 03,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: N1

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: N1

0 people found
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Susan was extremely helpful with every aspect of tenancy agreement preparation; responded to emails quickly and her overall positive outlook made it a pleasant experience!...
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By: Penny Graham

Aug 03, 2018

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Hi Daria Thank you for leaving such a positive review about the service that you have received from my colleague, Susan. It is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great support...”

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5 Star Review

Jul 31,2018

By: 'Jumanah'

Jul 31,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: LE1

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: LE1

0 people found
this helpful

I would like to thank Jade Grant for her great support and effort to this while she was doing her best to speed up the process for us to move in the property. It did take a while for the papers to be done by ...
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Comment on agent fees

Great

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By: Penny Graham

Jul 31, 2018

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Hi Jumanah Thank you for taking the time to provide a review of our service but particularly for your great comments about my colleague, Jade Grant, it's deserved and much appreciated. I will be sure to let Jade and her manager know. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“will never recommend this company! horrible experience...”

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1 Star Review

Jul 30,2018

By: 'Shannon'

Jul 30,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £425
Would you recommend?: Yes
Postcode: BT41

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £425
Postcode: BT41

2 people found
this helpful

Company is an absolute joke. The dangers that were left within the house were completely unacceptable within a rented property. This led to myself having to pay out of my own pocket to fix a badly damaged ceiling due to being completely saturated due to ...
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By: Penny Graham

Jul 31, 2018

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Hi Shannon, I have read your comments above and am extremely concerned at the comments that you have made. Please could you email me, [email protected], with details of the office you were dealing with and the property that this matter relates to. Once I have this information, I will be able to investigate the matter further for you. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“Extremely helpful...”

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5 Star Review

Jul 25,2018

Amy

By: 'Muna'

Jul 25,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B5

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: B5

3 people found
this helpful

Amy has been great and very helpful from our very first email exchange. She always replies to my queries quickly and is efficient....
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By: Penny Graham

Jul 27, 2018

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Hi Muna Ali Thank you for your wonderful review of the service you have received from my colleague, Amy Goodlass. It's always pleasing to read such positive reviews about my colleagues, so thank you for taking the time to do so, it's much appreciated. I'll be sure to let Amy know. Kind regards Penny Graham Touchstone CPS Ltd ...

“A joy to deal with...”

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5 Star Review

Jul 24,2018

By: 'Ian'

Jul 24,2018

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LL14

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: LL14

0 people found
this helpful

Having rented many flats in my time, I have to say that Touchstone (and particularly Lynsey) has been the easiest and most professional agency I have ever had to deal with. Nothing has been too much trouble and a complicated process has been made to ...
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By: Penny Graham

Aug 28, 2018

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Hi Ian I'm not sure why but my previous response doesn't seem to have made it to your review, so I'd like to thank you for taking the time to review our company's service and in particular the service you received from my colleague, Lynsey. It is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Customer relations / service...”

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5 Star Review

Jul 21,2018

By: 'Alan'

Jul 21,2018

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Admin
Would you recommend?: Yes
Postcode: WS12

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Admin
Postcode: WS12

0 people found
this helpful

Lisa has always gone above and beyond what I would normally expect - she has spent time and effort in dealing with what at times have been complex financial issues relating to a property my stepson was renting. - as a representative of Touchstone Lisa ...
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Comment on agent fees

Good

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By: Penny Graham

Jul 24, 2018

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Hi Alan. Thank you for taking the time to review of our service but particularly for your glowing commendation of the customer service shown by my colleague, Lisa. It is always great for me to see my colleagues recognised in this way, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Really helpful...”

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5 Star Review

Jul 18,2018

Amy

By: 'Nadine'

Jul 18,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PA1

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: PA1

1 people found
this helpful

Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
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By: Penny Graham

Jul 20, 2018

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Hi Nadine Thank you so much for taking the time to review Touchstone and our service, it's much appreciated. I will pass on your comments to the Team. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Prompt Action...”

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5 Star Review

Jul 14,2018

By: 'Rebecca'

Jul 14,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: GU14

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £895
Postcode: GU14

0 people found
this helpful

Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
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By: Penny Graham

Jul 17, 2018

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Hi Rebecca. Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Seamless Service...”

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5 Star Review

Jul 11,2018

Matt

By: 'Shiang'

Jul 11,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W22

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: W22

0 people found
this helpful

I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism. More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
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By: Penny Graham

Jul 13, 2018

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Hi Shiang, Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“First Class Service...”

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5 Star Review

Jul 10,2018

By: 'Robnette'

Jul 10,2018

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: EX36

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: EX36

0 people found
this helpful

We received first class attention and service throughout our whole rental process. Lynsey was helpful at all times and always willing to discuss and resolve any queries....
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Comment on agent fees

A fair fee system that charges a sensible amount unlike some agents who charge fees for anything they possibly can.

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By: Penny Graham

Jul 13, 2018

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Hi Robnette, Thank you for taking the time to review our company but especially for your comments about the great service you received from my colleague, Lynsey. It is always great to see my colleagues recognised for their hard work, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Absolute life saver...”

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5 Star Review

Jul 07,2018

Amy

By: 'Olivia'

Jul 07,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: B12

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £675
Postcode: B12

3 people found
this helpful

This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
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By: Penny Graham

Jul 13, 2018

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Hi Olivia, Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Excellent...”

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5 Star Review

Jul 06,2018

By: 'Margaret'

Jul 06,2018

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LA5

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: LA5

1 people found
this helpful

I can honestly say excellent to all dealings with Lynsey. The whole rental process and mass of paperwork was made clear and understandable by her efficient and professional help. She always responded to any query promptly with a very pleasant manner. Because of her I ...
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By: Penny Graham

Jul 13, 2018

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Hi Margaret, Wow! What a great review about the service you received from my colleague, Lynsey. I know that Lynsey works hard to make the lettings process as smooth as possible for our customers, so to see her hard work recognised is wonderful and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Apartment Rental...”

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5 Star Review

Jul 05,2018

By: 'Sentosa'

Jul 05,2018

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: YO16

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: YO16

0 people found
this helpful

Lynsey went over and above to make our rental application go smoothly. Always helpful and quick to answer any questions I may have had. Nothing was too much trouble always pleasent and cheerful....
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Comment on agent fees

very reasonable fees

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By: Penny Graham

Jul 13, 2018

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Hi Sentosa, Thank you for taking the time to review the service that you received recently from my colleague, Lynsey, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Miss...”

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5 Star Review

Jul 05,2018

Terri

By: 'Sue'

Jul 05,2018

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Property Management
Would you recommend?: Yes
Postcode: TQ9

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Property Management
Postcode: TQ9

0 people found
this helpful

Terri peters has always been extremely pleasent and helpful when ever I have needed to ring her,and I always found her very efficient...
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By: Penny Graham

Jul 17, 2018

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Hi Sue Thank you for taking the time to provide a review for Touchstone. Your comments and commendation of Terri is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Best Property Manager...”

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5 Star Review

Jul 03,2018

By: 'Owain'

Jul 03,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DN11

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: DN11

0 people found
this helpful

Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my tenure ...
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By: Penny Graham

Jul 06, 2018

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Hi Owain Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very Professional and Quick...”

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5 Star Review

Jun 26,2018

Amy

By: 'J'

Jun 26,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: CV1

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £675
Postcode: CV1

1 people found
this helpful

I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
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Comment on agent fees

The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.

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By: Penny Graham

Jul 02, 2018

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Hi J. Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Letting Property...”

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5 Star Review

Jun 24,2018

By: 'Laura'

Jun 24,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: CB25

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £950
Postcode: CB25

0 people found
this helpful

Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
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Comment on agent fees

Good

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By: Penny Graham

Jun 26, 2018

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Hi Laura. Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on [email protected] to confirm if you are happy to amend this. Many thanks. Kind r ...

“Wonderful...”

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5 Star Review

Jun 21,2018

By: 'Jim'

Jun 21,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LD3

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: LD3

0 people found
this helpful

Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :) I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
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Comment on agent fees

fees seem very reasonable for the service provided.

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By: Penny Graham

Jun 22, 2018

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Hi Jim. Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great Work!...”

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5 Star Review

Jun 14,2018

Susan

By: 'M'

Jun 14,2018

Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: E17

Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E17

0 people found
this helpful

Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep ...
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By: Penny Graham

Jul 02, 2018

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Hi M. Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTANDING...”

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5 Star Review

May 31,2018

By: 'Aaron'

May 31,2018

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SL41

Branch: Milton Keynes, 55 Triangle Building, Wolverton Park Road
Lettings (as a Tenant)
Postcode: SL41

1 people found
this helpful

EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTATING IS JUST A FEW WORDS TO DESCRIBE DAWNS SERVICE!! HIGHLY RECOMMENDED AND THANKS FOR THE SMOOTH MOVE!!...
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Comment on agent fees

Good

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1 people found
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By: Penny Graham

Jun 01, 2018

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Hi Aaron Many thanks for taking the time to review our service and more particularly for your review of my colleague, Dawn, it's much appreciated. It is always satisfying when a colleague is recognised for their service to our customers, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great communication, very helpful...”

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5 Star Review

May 18,2018

Jane

By: 'Anthony'

May 18,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG7

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: NG7

0 people found
this helpful

Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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By: Penny Graham

May 18, 2018

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Hi Anthony Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great service...”

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5 Star Review

May 17,2018

By: 'Ed'

May 17,2018

Branch: London, 305 Grays Inn Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W12

Branch: London, 305 Grays Inn Road
Lettings (as a Tenant)
Postcode: W12

0 people found
this helpful

I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this ...
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By: Penny Graham

Jun 01, 2018

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Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“Retirement Apartment...”

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5 Star Review

May 10,2018

By: 'Lorraine'

May 10,2018

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: YO18

Branch: Bath, Retirement Rentals, 2 Crescent Office ParkClarks Way
Lettings (as a Tenant)
Postcode: YO18

0 people found
this helpful

I found the staff at Touchstone to be incredibly helpful, in particular Lynsey. Nothing was insurmountable making the whole process of acquiring an apartment for my elderly mother a relatively stress free task. Thankyou!...
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Comment on agent fees

Good

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By: Penny Graham

May 10, 2018

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Hi Lorraine Many thanks for taking the time to review our business and especially for your comments about the service you received from my colleagues in Retirement Rentals, it's much appreciated. We very much hope that your mother enjoys her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Fantastic to deal with...”

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5 Star Review

May 04,2018

Holly

By: 'Liam'

May 04,2018

Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L24

Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Postcode: L24

0 people found
this helpful

Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
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Comment on agent fees

Very open on the fee of rental and deposit needed for my flat.

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By: Penny Graham

May 08, 2018

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Hi Liam. Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure

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