Touchstone CPS Ltd
4.3/5, 446 reviews
80% recommended
100% lettings valuation accuracy
85% lettings fee satisfaction
No company information

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Latest Reviews

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29th Aug 2024
reviewed by 'Paula Jones'
“Just got the keys from Touchstone this morning for my new flat, great flat and great company was so easy ......”
27th Aug 2024
reviewed by 'Caitlin'
“The whole experience with touchstone has been very easy and positive. John specifically has gone above and beyond to support ......”
20th Aug 2024
reviewed by 'Sophie Worswick'
“Kaila has been brilliant throughout our application and can't thank her enough for her help...”
16th Aug 2024
reviewed by 'Grace'
“I moved into my new flat on Tuesday and John who I dealt with via the Glasgow/Edinburgh branch was ......”
15th Aug 2024
reviewed by 'Kirsten Mckenzie'
“5 Star Service from the Touchstone team! With having many not so wonderful experiences with agencies in the past, we found ......”
12th Aug 2024
reviewed by 'Matthew'
“We've had a great experience renting a house from Touchstone. From the very beginning, they've been incredibly responsive and helpful. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 85% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 334 81 0 0 0 0 23 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

No Properties

Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Excellent...”

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Jul 06,2018
Minithumbup
By: 'Margaret'
Jul 06,2018
1 people found
this helpful
I can honestly say excellent to all dealings with Lynsey. The whole rental process and mass of paperwork was made clear and understandable by her efficient and professional help. She always responded to any query promptly with a very pleasant manner. Because of her I ...
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By: Penny Graham
Jul 13, 2018
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Hi Margaret, Wow! What a great review about the service you received from my colleague, Lynsey. I know that Lynsey works hard to make the lettings process as smooth as possible for our customers, so to see her hard work recognised is wonderful and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Apartment Rental...”

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Jul 05,2018
Minithumbup
By: 'Sentosa'
Jul 05,2018
0 people found
this helpful
Lynsey went over and above to make our rental application go smoothly. Always helpful and quick to answer any questions I may have had. Nothing was too much trouble always pleasent and cheerful....
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Comment on agent fees
very reasonable fees
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By: Penny Graham
Jul 13, 2018
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Hi Sentosa, Thank you for taking the time to review the service that you received recently from my colleague, Lynsey, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Miss...”

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Jul 05,2018
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Terri
By: 'Sue'
Jul 05,2018
0 people found
this helpful
Terri peters has always been extremely pleasent and helpful when ever I have needed to ring her,and I always found her very efficient...
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By: Penny Graham
Jul 17, 2018
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Hi Sue Thank you for taking the time to provide a review for Touchstone. Your comments and commendation of Terri is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Best Property Manager...”

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Jul 03,2018
Minithumbup
By: 'Owain'
Jul 03,2018
0 people found
this helpful
Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my tenure ...
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By: Penny Graham
Jul 06, 2018
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Hi Owain Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very Professional and Quick...”

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Jun 26,2018
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Amy
By: 'J'
Jun 26,2018
1 people found
this helpful
I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
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Comment on agent fees
The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.
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By: Penny Graham
Jul 02, 2018
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Hi J. Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Letting Property...”

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Jun 24,2018
Minithumbup
By: 'Laura'
Jun 24,2018
0 people found
this helpful
Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
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Comment on agent fees
Good
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By: Penny Graham
Jun 26, 2018
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Hi Laura. Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on [email protected] to confirm if you are happy to amend this. Many thanks. Kind r ...

“Wonderful...”

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Jun 21,2018
Minithumbup
By: 'Jim'
Jun 21,2018
0 people found
this helpful
Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :) I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
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Comment on agent fees
fees seem very reasonable for the service provided.
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By: Penny Graham
Jun 22, 2018
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Hi Jim. Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great Work!...”

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Jun 14,2018
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Susan
By: 'M'
Jun 14,2018
0 people found
this helpful
Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep ...
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By: Penny Graham
Jul 02, 2018
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Hi M. Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTANDING...”

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May 31,2018
Minithumbup
By: 'Aaron'
May 31,2018
1 people found
this helpful
EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTATING IS JUST A FEW WORDS TO DESCRIBE DAWNS SERVICE!! HIGHLY RECOMMENDED AND THANKS FOR THE SMOOTH MOVE!!...
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Comment on agent fees
Good
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By: Penny Graham
Jun 01, 2018
View all comments (1)
Hi Aaron Many thanks for taking the time to review our service and more particularly for your review of my colleague, Dawn, it's much appreciated. It is always satisfying when a colleague is recognised for their service to our customers, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great communication, very helpful...”

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May 18,2018
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Jane
By: 'Anthony'
May 18,2018
0 people found
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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By: Penny Graham
May 18, 2018
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Hi Anthony Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great service...”

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May 17,2018
Minithumbdown
By: 'Ed'
May 17,2018
0 people found
this helpful
I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this ...
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By: Penny Graham
Jun 01, 2018
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Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“Retirement Apartment...”

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May 10,2018
Minithumbup
By: 'Lorraine'
May 10,2018
0 people found
this helpful
I found the staff at Touchstone to be incredibly helpful, in particular Lynsey. Nothing was insurmountable making the whole process of acquiring an apartment for my elderly mother a relatively stress free task. Thankyou!...
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Comment on agent fees
Good
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By: Penny Graham
May 10, 2018
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Hi Lorraine Many thanks for taking the time to review our business and especially for your comments about the service you received from my colleagues in Retirement Rentals, it's much appreciated. We very much hope that your mother enjoys her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Fantastic to deal with...”

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May 04,2018
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Holly
By: 'Liam'
May 04,2018
0 people found
this helpful
Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
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Comment on agent fees
Very open on the fee of rental and deposit needed for my flat.
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By: Penny Graham
May 08, 2018
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Hi Liam. Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Excellent service...”

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Apr 24,2018
Minithumbup
By: 'Mrs'
Apr 24,2018
0 people found
this helpful
Lynsey was extremely efficient and all documents were sent out immediately. She arranged the viewing with the Estate Manager and was on available to answer any questions I had or would check with the Estate Manager if needed. The home we visited and the Manager ...
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Comment on agent fees
Fees were stated up front and were fair.
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By: Penny Graham
Apr 24, 2018
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Hi Mrs Kent. Thank you so much for leaving such a wonderful review about the service that you received from my colleague, Lynsey Parsons, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Review...”

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Apr 04,2018
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Caroline
By: 'Amy'
Apr 04,2018
0 people found
this helpful
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very ...
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By: Penny Graham
Apr 13, 2018
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Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to provide great service to our customers, so it's great to see this recognised. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Happy with the service...”

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Apr 03,2018
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Susan
By: 'Mari'
Apr 03,2018
0 people found
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
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By: Penny Graham
Apr 04, 2018
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Hi Mari. Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“Living in the Dark, No heating, Mold and Leaks...”

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Mar 31,2018
Minithumbdown
By: 'User123'
Mar 31,2018
4 people found
this helpful
We have storage heaters in our Flat, all of which have stopped working. I have a 1 year old and with the snow coming and going this is unacceptable. Called Touchstone and they seemed pretty unbothered by it all, They said the next slot they have ...
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By: Penny Graham
Mar 31, 2018
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Hi. We're really concerned to read your review. Please can you send further details to Alison Spink who manages our Milton Keynes office, so that we can get this checked out for you. Alison can be reached via [email protected]. Kind regards Penny Graham Touchstone CPS Ltd ...

“Ignorance...”

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Mar 31,2018
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By: 'Dominika'
Mar 31,2018
4 people found
this helpful
I would never recommend Touchstone to anyone. The worst agency I had to rent a flat with. Lack of knowledge and interests. Gave my notice to vacate property two months before the end of the agreement and they didn't even realize I sent one until ...
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By: Penny Graham
Apr 20, 2018
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Hi Emma I have read your comments and am extremely concerned at the comments made. Please could you email me [email protected] with details of the office you were dealing with, the property the matter relates to and a summary of the issues encountered. Once I have this information, I will be able to investigate the matter further for you with the relevant team. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“I was kept informed throughout each step of the process which made things so much easier...”

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Mar 16,2018
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Shirley
By: 'John'
Mar 16,2018
1 people found
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
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Comment on agent fees
Good
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By: Penny Graham
Mar 27, 2018
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Hi John. Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“Susan has been a pleasure to work with from the ......”

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Mar 14,2018
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Susan
By: 'LeonAshley'
Mar 14,2018
0 people found
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference. Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest. Susan has made our home a pleasure ...
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Comment on agent fees
N/A
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By: Penny Graham
Mar 16, 2018
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Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Touchstone had less than 7 days (!) to get me into my ......”

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Mar 05,2018
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Caroline
By: 'Shameer'
Mar 05,2018
0 people found
this helpful
Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a ...
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By: Penny Graham
Mar 27, 2018
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Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised by our customers. So, thank you, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very disappointed with Touchstone CPS's Bath office. My 19 year old ......”

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Feb 19,2018
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Matt
By: 'HJH'
Feb 19,2018
2 people found
this helpful
Very disappointed with Touchstone CPS's Bath office. My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared to ...
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By: Penny Graham
Feb 22, 2018
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Dear HJH Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer. The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...

“Katy was absolutely brilliant in everything she did. She had ......”

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Feb 14,2018
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Katy
By: 'Mark'
Feb 14,2018
0 people found
this helpful
Katy was absolutely brilliant in everything she did. She had to rush things through for me so I could move on a specific date. She totally out did herself and I would recommend her to anyone....
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Comment on agent fees
Good
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By: Penny Graham
Feb 27, 2018
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Hi Mark. Thank you for taking the time to review our service and especially the service received from Katy (I presume Katy Cartwright), it's much appreciated. We welcome feedback from our customers so that we may continually review and improve the service that we provide. I will ensure that your feedback is passed on to Katy. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“Strongly recommend the services provided by Thouchstone and the members ......”

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Feb 12,2018
Minithumbup
By: 'Manuel'
Feb 12,2018
0 people found
this helpful
Strongly recommend the services provided by Thouchstone and the members of the Team that I've worked with. Easy to contact, fast reply and action. Looking to work with you again, Manuel Espada de Sousa...
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Comment on agent fees
good
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By: Penny Graham
Feb 27, 2018
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Hi Manuel. Thank you so much for your review of our service and especially my colleague, Matt Achilles, it's much appreciated. I am delighted to see that you contact with Touchstone has been so positive. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I would seriously recommend renters do not use Touchstone. The ......”

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Feb 07,2018
Minithumbdown
By: 'Still'
Feb 07,2018
6 people found
this helpful
I would seriously recommend renters do not use Touchstone. The main reason for this is that the response times are truly unbelievable. I handed in my 4 week notice to leave the property and had to wait 13 days for a reply. In the meantime I had ...
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By: Penny Graham
Feb 27, 2018
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Contact made with customer and deposit returned. ...

“Holly has been brilliant from start to finish; I have ......”

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Feb 07,2018
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Holly
By: 'Rian'
Feb 07,2018
0 people found
this helpful
Holly has been brilliant from start to finish; I have never been involved in a process like this and I was pleasantly surprised....
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Comment on agent fees
Fee's were as expected, in line with other agents.
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By: Penny Graham
Feb 27, 2018
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Hi Rian. Thank you so much for taking the time to review our service but especially for your glowing commendation of my colleague, Holly, it's great to see and much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Shirley has been exceptionally helpful and made the process of ......”

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Feb 06,2018
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Shirley
By: 'Paulajayne66'
Feb 06,2018
0 people found
this helpful
Shirley has been exceptionally helpful and made the process of moving much easier than I expected. Always returns my emails/calls quickly. Friendly and professional....
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Comment on agent fees
Good, explained clearly
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By: Penny Graham
Feb 06, 2018
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Hi Paula. Thank you so much for taking the time to review our service and especially for your comments about the service you have received from my colleague, Shirley. Having worked with Shirley for several years it comes as no surprise, she has always been highly organised whilst being friendly and efficient. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn has always been very good over the years and ......”

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Feb 02,2018
Minithumbup
By: 'Lovell79'
Feb 02,2018
0 people found
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Dawn has always been very good over the years and today more so the help she gave me has taken a lot of worry and stress of my shoulders and I appreciate so much Thank you...
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By: Penny Graham
Feb 02, 2018
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Hi. Thank you for taking the time to leave your review about my colleague Dawn in our Milton Keynes office, it's much appreciated. I am so pleased that Dawn's actions have made a such a difference to you, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn is very helpful and always deals with any problems ......”

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Feb 02,2018
Minithumbup
By: 'Jo'
Feb 02,2018
0 people found
this helpful
Dawn is very helpful and always deals with any problems that accrue quickly and efficiently . All the staff are very kind and have a very caring manner . I'm very happy with their service . Southend...
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Comment on agent fees
I am happy with the fees
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By: Imogen
Apr 05, 2018
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Dawn and Monty are great they handle issues with the property efficiently and have been brilliant over the last few months in getting trades people out to our house quickly so that matters are dealt with straight away. ...

“A lot of these reviews seem so strange... people don't ......”

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Jan 30,2018
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By: 'Fed_Up'
Jan 30,2018
6 people found
this helpful
A lot of these reviews seem so strange... people don't usually leave reviews for things that should come as standard such as you guys picking up the telephone once in a while, processing paperwork within a reasonable timeframe, or just not being rude. People only ...
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Comment on agent fees
If the agents fulfilled their duties the fees would be reasonable. As they do not, they are not.
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By: Penny Graham
Feb 09, 2018
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Hi. I understand that you have now been contacted by David Beanland in the Leeds office and that he is investigating the matter for you. If this is not the case, please could you email me: [email protected] with your name and address and I will take up the matter on your behalf. I look forward to hearing from you. Kind regards, Penny Graham, Touchstone CPS Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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