100% lettings valuation accuracy
86% lettings fee satisfaction
Latest Reviews
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28th Nov 2024
reviewed by 'Chelsea'
25th Nov 2024
reviewed by 'Marzena'
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 351 | 82 | 0 | 0 | 0 | 0 | 24 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Aug 26,2018
Aug 26,2018
1
people found
this helpful
this helpful
Since the beginning of our tenancy Amy has been lovely, helpful and understanding! As me and my boyfriend took our new flat very seriously we wanted everything to be perfect and Amy just made it happen! When she left on holiday we were passed on ...
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Comment on agent fees
All worth it
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Aug 28, 2018
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(1)
Hi Kaja
Thank you for your glowing commendation of the service you have received from my colleagues, Amy and Kelly, it is much appreciated and deserved.
Moving can be a busy time with lots going on but I'm pleased to see that any matters arising were dealt with promptly and professionally.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 25,2018
Aug 25,2018
0
people found
this helpful
this helpful
We experienced lots of issues but Harry stayed up out of hours to help us out when we most needed him to and we really appreciate it and the time he has spent resolving these certain issues. Thank you....
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Aug 28, 2018
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Hi all
Thank you so much for your review of the great customer service you received from my colleague, Harry. Moving home is always a busy time with lots going on but when everyone works together issues are overcome and everyone is happy.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 22,2018
Aug 22,2018
0
people found
this helpful
this helpful
In my dealings with the Bath office of Touchstone, I have found both Cat and Lynsey friendly, approachable and easily accessible by phone or email if any questions.I have nothing but the highest praise for them both and they are an assett to the ...
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Aug 28, 2018
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(1)
Hi Christine
Thank you for much for your wonderful review of the service you have received from my colleagues, Cat & Lynsey. It's always great when my colleagues are recognised for their work, so thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
Ms Marva made a complex repair with an exceptional turnaround of 48 hrs and delightful customer service experience. Thank you....
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Comment on agent fees
N/A
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Aug 21, 2018
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(1)
Hi
Thank you for taking the time to give such a great review of the service that you have received from Marva, it is much appreciated.
I will pass your comments on to Marva and her manager, who'll be delighted to read them.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 14,2018
Aug 14,2018
0
people found
this helpful
this helpful
Great work for Susan! Very quick at responding . We received a lot of help and support. I would highly recommend!...
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Comment on agent fees
Very understanding
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Aug 21, 2018
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(1)
Hi Cristina
Thank you for your wonderful review of the service provided by my colleague, Susan Lywood, it's much appreciated and great to see her hard work recognised by our customers.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 07,2018
Aug 07,2018
0
people found
this helpful
this helpful
We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure ...
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Comment on agent fees
Fee structure seems to be very reasonable and fair.
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Aug 21, 2018
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Hi Andrew
Many thanks for your glowing commendation of the service you have received from my colleague, Crystal Winter, during your tenancy. Having worked with Crystal for many years, it is great to see her hard work recognised and appreciated. Thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 07,2018
Aug 07,2018
1
people found
this helpful
this helpful
Tiryn was spot on with communication and information passed to me over the phone. Her calm, friendly manner was very much appreciated! Salutes and big thank yous to her!...
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Comment on agent fees
The fees were reasonable and affordable.
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Aug 21, 2018
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(1)
Hi Charly
Thank you for taking the time to write your great review about the service you have received from my colleague, Tiryn, in the Milton Keynes office, it is much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 03,2018
Aug 03,2018
0
people found
this helpful
this helpful
I have been. Wet impressed with the way that jade has dealt with a number of issues :- hit water,general maintainance, furniture package ,
She has been efficient with updates and ensured that I have been kept in the loop
Grateful thanks...
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Comment on agent fees
Na
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Aug 03, 2018
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Hi.
Thank you for taking the time to review the service that you have received from my colleague, Jade Grant. To see Jade's hard work acknowledged and appreciated is very satisfying for all concerned, so I will be sure to pass on your comments to both Jade and her manager.
Thanks again, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Aug 03,2018
Aug 03,2018
0
people found
this helpful
this helpful
Susan was extremely helpful with every aspect of tenancy agreement preparation; responded to emails quickly and her overall positive outlook made it a pleasant experience!...
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Aug 03, 2018
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(1)
Hi Daria
Thank you for leaving such a positive review about the service that you have received from my colleague, Susan. It is much appreciated and well deserved.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
I would like to thank Jade Grant for her great support and effort to this while she was doing her best to speed up the process for us to move in the property. It did take a while for the papers to be done by ...
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Comment on agent fees
Great
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Jul 31, 2018
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(1)
Hi Jumanah
Thank you for taking the time to provide a review of our service but particularly for your great comments about my colleague, Jade Grant, it's deserved and much appreciated. I will be sure to let Jade and her manager know.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 30,2018
Jul 30,2018
2
people found
this helpful
this helpful
Company is an absolute joke.
The dangers that were left within the house were completely unacceptable within a rented property.
This led to myself having to pay out of my own pocket to fix a badly damaged ceiling due to being completely saturated due to ...
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Jul 31, 2018
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(1)
Hi Shannon,
I have read your comments above and am extremely concerned at the comments that you have made. Please could you email me, [email protected], with details of the office you were dealing with and the property that this matter relates to. Once I have this information, I will be able to investigate the matter further for you.
I look forward to hearing from you in due course.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 25,2018
Jul 25,2018
3
people found
this helpful
this helpful
Amy has been great and very helpful from our very first email exchange. She always replies to my queries quickly and is efficient....
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Jul 27, 2018
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(1)
Hi Muna Ali
Thank you for your wonderful review of the service you have received from my colleague, Amy Goodlass. It's always pleasing to read such positive reviews about my colleagues, so thank you for taking the time to do so, it's much appreciated. I'll be sure to let Amy know.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 24,2018
Jul 24,2018
0
people found
this helpful
this helpful
Having rented many flats in my time, I have to say that Touchstone (and particularly Lynsey) has been the easiest and most professional agency I have ever had to deal with. Nothing has been too much trouble and a complicated process has been made to ...
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Aug 28, 2018
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(1)
Hi Ian
I'm not sure why but my previous response doesn't seem to have made it to your review, so I'd like to thank you for taking the time to review our company's service and in particular the service you received from my colleague, Lynsey. It is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 21,2018
Jul 21,2018
0
people found
this helpful
this helpful
Lisa has always gone above and beyond what I would normally expect - she has spent time and effort in dealing with what at times have been complex financial issues relating to a property my stepson was renting. - as a representative of Touchstone Lisa ...
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Comment on agent fees
Good
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Jul 24, 2018
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(1)
Hi Alan.
Thank you for taking the time to review of our service but particularly for your glowing commendation of the customer service shown by my colleague, Lisa. It is always great for me to see my colleagues recognised in this way, so thank you, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 18,2018
Jul 18,2018
1
people found
this helpful
this helpful
Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
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Jul 20, 2018
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(1)
Hi Nadine
Thank you so much for taking the time to review Touchstone and our service, it's much appreciated. I will pass on your comments to the Team.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 14,2018
Jul 14,2018
0
people found
this helpful
this helpful
Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
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Jul 17, 2018
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(1)
Hi Rebecca.
Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 11,2018
Jul 11,2018
0
people found
this helpful
this helpful
I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism.
More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
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Jul 13, 2018
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(3)
Hi Shiang,
Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 10,2018
Jul 10,2018
0
people found
this helpful
this helpful
We received first class attention and service throughout our whole rental process. Lynsey was helpful at all times and always willing to discuss and resolve any queries....
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Comment on agent fees
A fair fee system that charges a sensible amount unlike some agents who charge fees for anything they possibly can.
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Jul 13, 2018
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Hi Robnette,
Thank you for taking the time to review our company but especially for your comments about the great service you received from my colleague, Lynsey. It is always great to see my colleagues recognised for their hard work, so thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 07,2018
Jul 07,2018
3
people found
this helpful
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
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Jul 13, 2018
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(1)
Hi Olivia,
Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 06,2018
Jul 06,2018
1
people found
this helpful
this helpful
I can honestly say excellent to all dealings with Lynsey. The whole rental process and mass of paperwork was made clear and understandable by her efficient and professional help. She always responded to any query promptly with a very pleasant manner. Because of her I ...
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Jul 13, 2018
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Hi Margaret,
Wow! What a great review about the service you received from my colleague, Lynsey. I know that Lynsey works hard to make the lettings process as smooth as possible for our customers, so to see her hard work recognised is wonderful and deserved.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 05,2018
Jul 05,2018
0
people found
this helpful
this helpful
Lynsey went over and above to make our rental application go smoothly. Always helpful and quick to answer any questions I may have had. Nothing was too much trouble always pleasent and cheerful....
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Comment on agent fees
very reasonable fees
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Jul 13, 2018
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Hi Sentosa,
Thank you for taking the time to review the service that you received recently from my colleague, Lynsey, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 05,2018
Jul 05,2018
0
people found
this helpful
this helpful
Terri peters has always been extremely pleasent and helpful when ever I have needed to ring her,and I always found her very efficient...
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Jul 17, 2018
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(1)
Hi Sue
Thank you for taking the time to provide a review for Touchstone. Your comments and commendation of Terri is much appreciated and well deserved.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my tenure ...
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Jul 06, 2018
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(1)
Hi Owain
Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both.
Thanks again.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jun 26,2018
Jun 26,2018
1
people found
this helpful
this helpful
I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
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Comment on agent fees
The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.
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Jul 02, 2018
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(1)
Hi J.
Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see.
Enjoy your new home.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jun 24,2018
Jun 24,2018
0
people found
this helpful
this helpful
Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
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Comment on agent fees
Good
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Jun 26, 2018
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Hi Laura.
Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on [email protected] to confirm if you are happy to amend this.
Many thanks.
Kind r ...
Jun 21,2018
Jun 21,2018
0
people found
this helpful
this helpful
Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :)
I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
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Comment on agent fees
fees seem very reasonable for the service provided.
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Jun 22, 2018
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(1)
Hi Jim.
Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Jun 14,2018
Jun 14,2018
0
people found
this helpful
this helpful
Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep ...
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Jul 02, 2018
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Hi M.
Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
May 31,2018
May 31,2018
1
people found
this helpful
this helpful
EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTATING IS JUST A FEW WORDS TO DESCRIBE DAWNS SERVICE!! HIGHLY RECOMMENDED AND THANKS FOR THE SMOOTH MOVE!!...
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Comment on agent fees
Good
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Jun 01, 2018
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(1)
Hi Aaron
Many thanks for taking the time to review our service and more particularly for your review of my colleague, Dawn, it's much appreciated. It is always satisfying when a colleague is recognised for their service to our customers, so thank you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
May 18,2018
May 18,2018
0
people found
this helpful
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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May 18, 2018
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Hi Anthony
Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
May 17,2018
May 17,2018
0
people found
this helpful
this helpful
I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this ...
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Jun 01, 2018
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(1)
Hi Ed,
Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam.
Many thanks.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham
https://www.touchstoneresi.co.uk/complaints-procedure
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