Touchstone CPS Ltd
4.3/5, 465 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 465
28th Nov 2024
reviewed by 'Chelsea'
“Everybody at touchstone helped us out. Whether it be through email or in person viewings. Would highly recommended...”
25th Nov 2024
reviewed by 'Marzena'
“Great very helpful ,really happy with service Especially Krzysztof who deal with us from beginning...”
28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 351 82 0 0 0 0 24 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Respect and dignity...”

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Dec 20,2018
Minithumbup
By: 'Sam'
Dec 20,2018
1 people found
this helpful
Me and my partner were looking to get a place of our own after living with my parents. We found a flat at a reasonable price and were lucky enough to get it! We were put in touch with Beth from Touchstone who was greatly ...
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Comment on agent fees
The agents fees for us were neither here nor there, they were not excessive, but nor were they so cheap that we were worried we were getting a "dodgy deal"
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By: Penny Graham
Dec 20, 2018
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Hi Sam Thank you for taking the time to leave a review and thanks too for your glowing commendation of my colleague, Beth, it's much appreciated. Enjoy your first Christmas in your new home. Kind regards Penny Graham Touchstone ...

“Amazing...”

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Dec 18,2018
Minithumbup
By: 'Mimo'
Dec 18,2018
0 people found
this helpful
Harry was amazing, made sure i understand exactly what i needed to do and helped speed up the process to get me into the flat as quick as possible. It has been a great service overall and would definitely advise other friends to get properties ...
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By: Penny Graham
Dec 20, 2018
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Hi Mimo Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Harry. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas Kind regards Penny Graham Touchstone ...

“Home Repairs...”

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Dec 17,2018
Minithumbup
By: 'Alex'
Dec 17,2018
0 people found
this helpful
Handled my request professionally & timely. Thanks so much Yasmin, that's the way to achieve high customer satisfaction! I hope you get recognised accordingly....
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Comment on agent fees
good
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By: Penny Graham
Dec 20, 2018
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Hi Alex Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Yasmine. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas. Kind regards Penny Graham Touchstone ...

“Extremely supportive and helpful...”

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Dec 10,2018
Minithumbup
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Shirley
By: 'Rebecca'
Dec 10,2018
0 people found
this helpful
Thank you to Shirley who helped to make my first experince of renting as straightforward as possible. In what has been a very difficult 12 months, Shirley's efficiency and professionalism have been superb but also her 'personal approach' in which my 'stupid questions' were never received ...
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By: Penny Graham
Dec 20, 2018
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Hi Rebecca Thank you for your review of Touchstone's service and particularly for your great feedback about my colleague, Shirley. I have worked with Shirley for many years and I'm delighted to see her work recognised by our customers, so thank you. Merry Christmas. Kind regards Penny Graham Touchstone ...

“Happy new tenant...”

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Dec 05,2018
Minithumbup
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Amy
By: 'Amy'
Dec 05,2018
0 people found
this helpful
Amy has been very helpful, friendly and informative. The process has ran smoothly and I'm very excited to be moving into my new home....
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Comment on agent fees
Fantastic rent cost.
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By: Penny Graham
Dec 07, 2018
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Hi Amy Thank you for taking the time to review the service that you have received from Touchstone, it's much appreciated. I am delighted to read your comments about Amy, she is indeed very helpful and friendly, and it will be a pleasure to feedback your review to her. Good luck in your new home! Kind regards Penny Graham Touchstone CPS Ltd ...

“Thanks...”

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Dec 04,2018
Minithumbup
By: 'Andrew'
Dec 04,2018
0 people found
this helpful
Thanks very much to Gail for all her help on progressing my tenancy. She was always very responsive to any questions or queries, which helped make it a smooth process...
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By: Penny Graham
Dec 05, 2018
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Hi Andrew Thank you for submitting your review of Touchstone's service and especially for your comments about my colleague, Gail. It's great to provide the teams with such positive feedback, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Awful, would not recommend....”

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Dec 03,2018
Minithumbdown
By: 'AC'
Dec 03,2018
0 people found
this helpful
Agency has been giving us misleading information since the beginning, but we only realised that once we were too involved to back out. Since there was time pressure on us to find an apartment really fast. We have been asked to pay for 6 months upfront ...
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Comment on agent fees
Average.
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By: Penny Graham
Dec 05, 2018
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Hi Chris I note that the comments you made in response to AC's review. Please could I ask that you email me direct: [email protected] with details of your property, the office you are dealing with and any outstanding issues, so that I can investigate the matter further for you with the relevant team. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Places for People have offloaded some of their Edinburgh propertiesThey ......”

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Nov 29,2018
Minithumbdown
By: '20MonthsRenter'
Nov 29,2018
4 people found
this helpful
Places for People have offloaded some of their Edinburgh properties They have lost the point to the original premise .... the people! No customer focus. Hide behind emails and process keep the deposit and inflate claims. This company decided to exploit its position and charge near £500 ...
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Comment on agent fees
Bad Experience
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By: Penny Graham
Nov 08, 2018
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Hi I am very sorry that you are unhappy with the service provided by our Edinburgh Office. Please may I ask that you contact me direct: [email protected], with details of your tenancy and any issues you have encountered, so that I may investigate the matter further for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Property rental...”

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Nov 29,2018
Minithumbup
By: 'Steve'
Nov 29,2018
0 people found
this helpful
Lynsey, was a lifeline in difficult circumstances for my wife, whilst I was in hospital, she organised all the paperwork etc., to enable my wife to move into the property within days. Always polite, professional and caring, and exceeded our expectations of the service that ...
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By: Penny Graham
Dec 05, 2018
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Hi Steve & Sandra Wow! What a glowing commendation of my colleague, Lynsey Parsons, and the service that she has provided to you during your tenancy. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Exceeded expectations...”

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Nov 29,2018
Minithumbup
By: 'Daniela'
Nov 29,2018
0 people found
this helpful
I applied for a Touchstone property after I found out that the landlord of a property I had been renting for over 2 years failed to paid their mortgage. It was a flat I considered my home and the letter I received from the solicitor stating ...
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By: Penny Graham
Dec 05, 2018
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Hi Daniela Thank you so much for taking the time to provide a review of the service that you received from our Edinburgh office, and especially for your lovely comments about my colleague, Julie. It's always good to see my colleagues recognised for their work, so thank you, it is much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Constance Gardens...”

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Nov 23,2018
Minithumbup
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Beverley
By: 'Sally'
Nov 23,2018
0 people found
this helpful
We have had ongoing issues with tenants leaving their black bin bags on the floor and not in the bins provided. Beverley seems to have stepped in and got it sorted ! I also reported a couple of other issues that Beverley had assured me she ...
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By: Penny Graham
Nov 27, 2018
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Hi Sally Thank you for your review of Touchstone and especially for your commendation of my colleague, Beverley. I have worked with Beverley for many years and so I know that she has very high standards but it's always great when our colleagues are recognised for their work. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Good...”

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Nov 20,2018
Minithumbup
By: 'A'
Nov 20,2018
0 people found
this helpful
Overall it's good but it's take long time to rent a flat Quick answer for email which is good ....
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Comment on agent fees
I think the Deposit is high
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By: Penny Graham
Nov 27, 2018
View all comments (1)
Hi A Thank your for taking the time to leave a review for Touchstone, it's much appreciated. I note your comments about the lengthy move-in process and I will pass this on to the operational teams. We welcome all feedback as it allows us to continually refine our service and make improvements for our customers, where possible. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Quick, informative and understanding service!...”

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Nov 19,2018
Minithumbup
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Susan
By: 'Sophie'
Nov 19,2018
0 people found
this helpful
Susan was very prompt when responding. Any questions we had she answered in a extremely informative manner and made us feel at ease leading up to the stressful moving in period! Thank you Susan :)...
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By: Penny Graham
Nov 27, 2018
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Hi Sophie Thank you for taking the time to review Touchstone and in particular the service you received from my colleague, Susan. It is always a pleasure to see a colleague recognised for their work. Thanks again. Enjoy your new home. Kind regards Penny ...

“Out of this world...”

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Oct 31,2018
Minithumbup
By: 'Wright'
Oct 31,2018
1 people found
this helpful
I could not have wished for a more pleasent person to speak to during the whole process. From start to finnish Lyndsey was there for me to advise on any procedure I had to follow to make my move into Viewpoint retirement home a successful ...
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Comment on agent fees
NO FEES INVOLVED
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By: Penny Graham
Nov 06, 2018
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Hi. Thank you for your glowing commendation of the service that you have received from my colleague, Lynsey, from Retirement Rentals. It's always great to see our colleagues recognised for their work, thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“EXCELLENT SERVICE...”

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Oct 31,2018
Minithumbup
By: 'Mrs'
Oct 31,2018
0 people found
this helpful
I had the pleasure of dealing with Lynsey at Touchstone, and I would like to say what a delight it was, very polite and professional from start to finish. I would not hesitate to recommend this company. Thank you again Lynsey you made my mum ...
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Comment on agent fees
Found the fees to be reasonable for the service that was provided.
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By: Penny Graham
Nov 06, 2018
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Hi Mrs Church Thank you so much for your wonderful review of the service that you received from my colleague in Retirement Rentals, Lynsey. Lynsey works hard to ensure that the process runs as smoothly as possible, so when this is recognised by our customers, it's great to see. Best wishes to you, and to your mother in her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“The worst agency everThey are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to ge...”

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Oct 25,2018
Minithumbdown
By: 'ks'
Oct 25,2018
3 people found
this helpful
They are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to get the panel behind the toilet to be replaced which got damaged due to a leak. Stilll was ...
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By: Penny Graham
Sep 08, 2021
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Hi In response to Touchstone are awful, we are sorry that you feel this way and that you felt the need to add your comment to this old thread. If there is something that we can help you with, please contact us at [email protected] with details of your property and any outstanding issues, using the ref allAgents. We hope to hear from you so that we can work with you to conclude any outstanding matters. Kind regards Penny Graham Touchstone ...

“Excellent Service!...”

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Oct 23,2018
Minithumbup
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Susan
By: 'Robert'
Oct 23,2018
0 people found
this helpful
Very professional service. Everything was done online so it was convenient for me. All the documents were very transparent and written not only for lawyers. Susan was very helpful at every step of the whole process....
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By: Penny Graham
Oct 26, 2018
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Hi Robert Thank you for reviewing Touchstone, it's much appreciated. I am pleased that you found our our service convenient and professional. Thank you also for taking the time to highlight the service that you received from Susan. It's always great to see my colleagues recognised for their work. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Really helpful with noise complaint...”

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Oct 08,2018
Minithumbup
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Gail
By: 'Sarah'
Oct 08,2018
0 people found
this helpful
Gail was quick, polite and really helpful when I complained about a party that started at midnight on a Sunday evening and did not finish until 4am- ish Monday morning. She understood my worries and action-ed them instantly....
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Comment on agent fees
N/A
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By: Penny Graham
Oct 09, 2018
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Hi Sarah Thank you for your great review of the service that you received from my colleague, Gail. It's always great to see my colleagues recognised for their hard work, so thank you for taking the time to leave your review. It is very much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very Helpful...”

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Oct 03,2018
Minithumbup
By: 'J'
Oct 03,2018
0 people found
this helpful
Harry was extremely professional and helpful, providing contact details for my regular property manager, and upon noticing she was on holiday he also organised an engineer to attend to my hot water issue...
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Comment on agent fees
N/A
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By: Penny Graham
Oct 05, 2018
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Hi J I am pleased to see that you are happy with the service that you have received from my colleague, Harry. Thank you for taking the time to leave your feedback, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Absolute Delight!...”

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Oct 02,2018
Minithumbup
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Holly
By: 'D_Brownhill'
Oct 02,2018
0 people found
this helpful
Excellent, prompt service from a friendly and welcoming agent who was very willing to help and answer questions. Made the whole process a lot easier and less stressful. Couldn't have asked for a more pleasant experience as a first time lone tenant!...
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Comment on agent fees
A reasonable amount requested for admin fees.
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By: Penny Graham
Oct 02, 2018
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Hi D Brownhill Thank you for your wonderful review of the service that you received from Touchstone, it's great to see and much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Quality of service and care...”

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Oct 02,2018
Minithumbup
By: 'JulieB'
Oct 02,2018
0 people found
this helpful
My elderly Mother has recently arranged a tenancy agreement through Touchstone. We dealt with Lynsey Parsons throughout the process and found her to be very helpful and positive and she always had the time to speak to my Mum should she call with any questions ...
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Comment on agent fees
The agents fees to arrange the tenancy were reasonable.
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By: Penny Graham
Oct 05, 2018
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Hi Julie Thank you so much for your wonderful review of the service that you have received from my colleague, Lynsey Parsons. Lynsey is indeed a great addition to the Retirement Rentals team as she is friendly yet professional and works hard to ensure that the whole process runs smoothly. Best wishes to your mother in her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Dangerous. Avoid....”

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Oct 01,2018
Minithumbdown
By: 'Garfield'
Oct 01,2018
1 people found
this helpful
Upon moving into our property, the day we picked the keys up there was a huge damp stain on the ceiling from a leak within the building and standing water everywhere. guess what? 2 years later and it's still there. It floods so often now that ...
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By: Penny Graham
Oct 02, 2018
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Hi Garfield Having read your review, I am concerned by the issues you raise and would ask that you contact me direct, [email protected] with details of your property and the issues that you currently have outstanding, so that I can investigate the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Excellent...”

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Sep 27,2018
Minithumbup
By: 'VenetiaTom'
Sep 27,2018
0 people found
this helpful
Lynsey has been very helpful, very pleasant very efficient and very patient! It's been great working with her and this only adds to our confidence in this big move to a lovely new flat...
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Comment on agent fees
The fees are what they are. But considering the to-ing and fro-ing of emails and calls and the time it took on our side to get the references together it all seems acceptable to me.
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By: Penny Graham
Sep 28, 2018
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Hi. Thank you for taking the time to leave such a glowing testimonial for my colleague, Lynsey, it's much appreciated. I know that Lynsey works hard to ensure that all runs smoothly, so it's great when our customers take the time to leave such feedback. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Rental Process...”

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Sep 24,2018
Minithumbup
By: 'Wayne'
Sep 24,2018
0 people found
this helpful
The whole process from start to finish was conducted swiftly and professionally,very good contact and information provided was most informative.All stages of the process were updated and passed on to me on a regular basis.Altogether an easy process....
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Comment on agent fees
Reasonable.
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By: Penny Graham
Oct 05, 2018
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Hi Wayne Thank you for taking the time to leave a review of your experience with our Retirement Rentals team, it's much appreciated. The team works hard to ensure that all applications run smoothly, so to have this acknowledged is great. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“We were kept up to date with everything. Communication between the manager of our new apartment was excellent. Lynsey is very professional but warm....”

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Sep 13,2018
Minithumbup
By: 'Anne'
Sep 13,2018
0 people found
this helpful
Every part of the procedure was explained and when visiting our new apartment the manager of our new home knew how far we were getting on, he and Lynsey kept in contact. There was help with the paper work, and as we were selling a ...
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Comment on agent fees
Reasonable
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By: Penny Graham
Sep 18, 2018
View all comments (1)
Hi Anne Thank you for your great review of the service you have received from Touchstone's Retirement Rentals team and more specifically, my colleague Lynsey Parsons. It's always great to see and feedback to the team. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“I have been extremely impressed by the attention and the professional service that we have experienced over the past few weeks....”

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Sep 10,2018
Minithumbup
By: 'Colin'
Sep 10,2018
0 people found
this helpful
Nothing has been too much trouble and everything that has been promised has been executed on programme. I would recommend these good folks to anyone....
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Comment on agent fees
Entirely appropriate
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By: Penny Graham
Sep 18, 2018
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Hi Colin Thank you for taking the time to leave your glowing review of the service that you have received from my colleagues in Retirement Rentals, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great agent, terrible lettings process...”

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Aug 31,2018
Minithumbup
By: 'Ella'
Aug 31,2018
0 people found
this helpful
Jade couldn't have been more instrumental in sorting out the problems I had with the flat. There were multiple issues which should have been resolved before I moved in, however it's taken 2 months for most of them to be addressed and I am continuing to ...
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By: Penny Graham
Sep 06, 2018
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Hi Ella Firstly, many thanks for taking the time to review our service – your feedback is very important to us. Thank you for your positive review of my colleague, Jade, who will be your property manager going forward. We are extremely sorry that on this occasion some of our services fell below the standard that you should expect as a customer. However, in light of your feedback, we are reviewing our processes to ensure that all customers receive a positive experience at move-in. I ...

“Lynsey has made my experience renting my new home traight ......”

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Aug 30,2018
Minithumbup
By: 'E'
Aug 30,2018
0 people found
this helpful
Lynsey has made my experience renting my new home traight forward with no complications or delays.She has been helpful,with a pleasant manner dealing with everything efficiently.i have enjoyed my telephone conversations with her ,she has a nice sense of humour,and hope ...
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Comment on agent fees
Good
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By: Penny Graham
Aug 31, 2018
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Hi Mrs Phillips Thank you for your wonderful review of the service you have received from my colleague, Lynsey, it's great to see and very much appreciated. Since joining Touchstone, Lynsey's friendly yet professional approach has consistently won her positive feedback from her customers. Good luck in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ABYSMAL SERVICE – ABSURD BEHAVIOUR – NO INTEGRITY...”

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Aug 30,2018
Minithumbdown
By: 'Dissatisfied'
Aug 30,2018
1 people found
this helpful
DOES ANYONE ELSE GET THE IMPRESSION THAT ALL THE POSITIVE REVIEWS ARE WRITTEN BY TOUCHSTONE STAFF? The first ten reviews are all negative – one star. Then we see lots of positive reviews – five stars. Have a look at how often a five star review comes ...
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Comment on agent fees
N/A
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By: Penny Graham
Oct 01, 2018
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Hi I am sorry that you felt that our service did not meet your expectations on this occasion. We manage a large number of properties across the UK and our teams work hard to ensure that our customer's repairs and queries are dealt with promptly. Since receiving your review, I have checked with the property team who have confirmed that all issues mentioned in your review have now been completed and/or resolved, with the exception of your neighbour's alleged smoking, which without further e ...

“Mr Julian gebler...”

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Aug 28,2018
Minithumbup
By: 'JULIAN'
Aug 28,2018
0 people found
this helpful
I FOUND LYNSEY TO BE EXTREMELY HELPFUL AND INFORMATIVE. SHE HAS A VERY NICE TELEPHONE MANNER AND WAS VERY CLEAR IN EXPLAINING TO ME WHAT WAS REQUIRED....
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By: Penny Graham
Aug 28, 2018
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Hi Julian Many thanks for your wonderful review of the service that you receive from my colleague, Lynsey, it is much appreciated. Over recent months, it's been great to see Lynsey's work recognised and appreciated by our customers. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Bath, BA2

Edinburgh, EH16



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