Touchstone CPS Ltd
4.3/5, 463 reviews
81% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 463
28th Oct 2024
reviewed by 'Stuart'
“Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and ......”
16th Oct 2024
reviewed by 'Eireanne'
“John has been absolutely amazing throughout the whole process, very informative and knowledgeable. Gave us all the information we needed ......”
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
“John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!...”
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
“John is excellent at what he does. He provided me with detailed information. And when I wanted to a later ......”
29th Sep 2024
reviewed by 'Amanda'
“Great experience finding and renting a flat through touchstone and John, no question was left unanswered and all paperwork etc ......”
27th Sep 2024
reviewed by 'Conor'
“Had a great experience from the viewing to my move in date especially thanks to John!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 349 82 0 0 0 0 24 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Touchstone CPS Ltd Branches (view all 4)
Bath, BA2
Edinburgh, EH16
London, WC1X
Retirement Rentals, BA2

“Outstanding Efforts...”

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Feb 21,2019
Minithumbup
By: 'PJ'
Feb 21,2019
0 people found
this helpful
Thanks to Yasmine, moving into my new home has been seamless. Consistency, reliability and great efforts have all lead to settling in rather quicker than anticipated. Not only has she made sure that my home was spotless on arrival, but has also kept in contact ...
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By: Penny Graham
Mar 01, 2019
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Thank you for your glowing commendation of my colleague, Yasmine. Having worked with Yasmine for a several months now, I have found her to be friendly, helpful and very efficient, a fantastic addition to our Milton Keynes team. It really is great to be able to feed back these reviews to the property managers and team, so thank you. Best wishes in your new home. kind regards Penny Graham Touchstone ...

“Top notch service!...”

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Feb 13,2019
Minithumbup
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Lee
By: 'A.Williams'
Feb 13,2019
0 people found
this helpful
I got in touch with Mr Lee Joynson by default.It was because I had to do one of those calls that you start dialling on Monday but not actually let ring through until it's Friday afternoon,and you finally worked up enough courage to ...
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By: Penny Graham
Mar 01, 2019
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Hi Ms Williams Thank you for your wonderful review of our service and particularly that of my colleague, Lee Joynson. Having worked with Lee for many years, I know him to be easy to talk to, helpful and efficient, so I'm pleased that this was your experience of Lee's service too. Thanks again Kind regards Penny Graham Touchstone ...

“We're in good hands...”

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Feb 13,2019
Minithumbup
By: 'Angeric'
Feb 13,2019
0 people found
this helpful
I just wanted to take the time to say that Jasmine is wonderful to work with, her patience and diligence has helped with every challenge we've been presented. It's an absolute pleasure....
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By: Penny Graham
Mar 01, 2019
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Thank you so much for your wonderful review of the service you have received from me colleague, Yasmine. Since joining Touchstone, Yasmine has consistently shown that she is an excellent addition to our team in Milton Keynes. Thank you for taking the time to provide a review, it really is great to be able to feed back to the team such positive reviews. Kind regards Penny Graham Touchstone ...

“Called about my heat not working...”

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Feb 04,2019
Minithumbup
By: '13'
Feb 04,2019
0 people found
this helpful
Yasmine emailed me back with in minutes of my initial email. She not only made sure the job got done as soon as possible but she emailed back to follow up....
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By: Penny Graham
Feb 05, 2019
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Hi Thank you for taking the time to review our service and more specifically that provided recently by my colleague, Yasmine, it's much appreciated. I pleased to see that Yasmine was able to resolve your issue promptly, keep you updated and follow up too. Kind regards Penny Graham Touchstone ...

“Fabulous !...”

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Feb 04,2019
Minithumbup
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Kelly
By: 'Sehrish'
Feb 04,2019
0 people found
this helpful
The whole process of renting the house has been amazing. Kelly kept us updated all the way through, she always replied to whatever questions we had. As first time tenants we were taken care of and knew we are in good hands. Thank you so ...
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Comment on agent fees
We paid application fees. Although we would have liked 4 weeks rent deposit instead of 6 weeks
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By: Penny Graham
Feb 05, 2019
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Hi Sehrish Thank you so much for taking the time to review Touchstone's service and particularly the service you received from my colleague, Kelly, it's much appreciated. Moving is always a busy time, so it's good to know that Kelly helped guide you smoothly through the process. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“No heating or hot water...”

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Feb 02,2019
Minithumbdown
By: 'Steve'
Feb 02,2019
1 people found
this helpful
I have rented via touchstone in various guises for a number of years now. I have to say their service has been consistent throughout this period - absolutely atrocious. Most recently my gas boiler was condemned (although it shouldnt have been) this was on Thursday 31...
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Comment on agent fees
N/a
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By: Penny Graham
Feb 05, 2019
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Hi Steve Having read your review, I am very concerned by your comments. Please could you contact me direct: [email protected] with details of your property and who you have been dealing with so that I can take up this matter with the relevant team. I look forward to hearing from you as a matter of urgency. Kind regards Penny ...

“Brilliant service!...”

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Jan 31,2019
Minithumbup
By: 'Anna'
Jan 31,2019
0 people found
this helpful
I recently contacted Yasmin regarding issue with the boiler. Had no heating or hot water, found this very distressing, especially because I am 36wks pregnant. Yasmin was an absolute star. She arranged few engineers who came by the end of afternoon and kept me updated ...
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Comment on agent fees
N/A
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By: Penny Graham
Feb 01, 2019
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Hi Anna Thanks for taking the time to review the great service that you received from Yasmine recently. I'm pleased that Yasmine was able to resolve the issue for you so quickly and kept you updated. Since joining Touchstone, Yasmine has consistently provided our customers with great service, so I'm so delighted that Yasmine's efficiency and hard work is recognised. Thanks again. Kind regards Penny Graham Touchstone ...

“Amy was great...”

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Jan 26,2019
Minithumbup
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Amy
By: 'Mel'
Jan 26,2019
0 people found
this helpful
Amy has been fantastic with making this move as smooth as possible, she has kept us updated along the way. She has been very welcoming and friendly throughout this process. Thank you :)...
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Comment on agent fees
Reasonable
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By: Penny Graham
Jan 29, 2019
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Hi Mel & Rob Thank you for providing your review of Touchstone's service but particularly the service you have received from my colleague, Amy, since moving into your new home. I am delighted to see that Amy made the moving process that little bit easier for you and kept you updated. I have always found Amy to be very friendly, helpful and hardworking, so it's great to see this recognised by our customers. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“General...”

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Jan 25,2019
Minithumbup
By: 'Darren'
Jan 25,2019
0 people found
this helpful
I would just like to thank Yasmine for all of her help since moving into Trevithick Court. There were a few things that needed resolving and Yasmine has been extremely helpful in getting these sorted, she is always polite and helpful and is a credit ...
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Comment on agent fees
No issues
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By: Penny Graham
Jan 29, 2019
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Hi Darren Thank you for your wonderful feedback about my colleague in the Milton Keynes office, Yasmine. Since joining Touchstone, Yasmine has consistently provided our customers with great service but it is always pleasing when our customers tell us too! Thanks again. Best wishes in your new home. Penny Graham Touchstone ...

“Really efficient service...”

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Jan 25,2019
Minithumbup
By: 'Emma'
Jan 25,2019
0 people found
this helpful
Really great efficient service from Yasmine this week. I phoned Touchstone as my heating had stopped working - not what you want in really cold weather! She escalated the matter to Lonsdale who phoned me only 10 minutes or so later and sent someone out the ...
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Comment on agent fees
I've been renting my flat for over three years. I remember that the fees, while I could have done without them, were less than other agents' fees I had been quoted. I also appreciated Touchstone stating their fees clearly on their website - not all agents do this.
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By: Penny Graham
Jan 29, 2019
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Hi Emma Thank you for sharing your experience of our service and especially for your feedback regarding my colleague in the Milton Keynes office, Yasmine. I am delighted to see that Yasmine was able to arrange for your heating to be fixed quickly and that she kept you updated regularly. I have always found Yasmine to be both efficient and helpful but it's great when our customers find this too. Thank you. Kind regards Penny Graham Touchstone ...

“Fast!...”

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Jan 24,2019
Minithumbup
By: 'Mrs'
Jan 24,2019
0 people found
this helpful
Yasmine responded to my email Straight away. And the job got done very quickly. Every email I sent gets dealt with quickly and efficiently. So nice to finally have things done.Lee cattell...
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By: Penny Graham
Jan 29, 2019
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Hi Mrs Cattell Thank you for providing a review of the service provided by my colleague in the Milton Keynes office, Yasmine, it is much appreciated. From my experience, Yasmine is indeed both efficient and prompt but it is always pleasing to receive such feedback from our customers. So, thank you. Kind regards Penny Graham Touchstone ...

“very bad...”

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Jan 24,2019
Minithumbdown
By: 'Kat'
Jan 24,2019
1 people found
this helpful
absolutely awful. all installations in our building need sorting, water is dripping all around the building, fire alarm is being constantly tripped by homeless as well as water dripping on sensors. not much is being done. we are locked out of the building on regular ...
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By: Penny Graham
Jan 29, 2019
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Hi Kat I am sorry to see that you are experiencing problems with the maintenance in your building. Please could you contact me directly via [email protected] with details of your property and any outstanding issues you may have and I will escalate the matter with the property management team. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Worby...”

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Jan 24,2019
Minithumbup
By: 'Andy'
Jan 24,2019
0 people found
this helpful
Yasmine has been a super star for my shower looked at in a fast and efficient fashion she's a credit to your company very impressive...
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By: Penny Graham
Jan 29, 2019
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Hi Andy Wow! Thanks for ranking Yasmine in our Milton Keynes office a Superstar, that's great! From my own interactions with Yasmine I have found her to be both prompt and efficient but it's brilliant to see this recognised by our customers too, so thank you. Kind regards Penny Graham Touchstone ...

“Maintenace...”

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Jan 23,2019
Minithumbup
By: 'Charlene'
Jan 23,2019
0 people found
this helpful
I have to highly recommend jade as every time I have had to log a maintenace issue she responds so promptly and gets the job done as promised, good updates from her, since she took on all maintenace queries I never have to chase her ...
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Comment on agent fees
N/a
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By: Penny Graham
Jan 29, 2019
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Hi Charlene Thank you for taking the time to provide feedback about our service, especially for your comments about your property manager, Jade Grant, it's much appreciated. Since joining Touchstone, Jade has consistently provided our customers with great service, so to see her work recognised by a customer is very pleasing. Thank you. Kind regards Penny Graham Touchstone ...

“Move in to Touchstone's property...”

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Jan 23,2019
Minithumbup
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Susan
By: 'Enzo'
Jan 23,2019
0 people found
this helpful
My partner and I recently moved in to a Touchstone's property. Our experience has been a very pleasant and stress -free one, thanks to the professional and prompt arrangements managed by the property manager Susan Lywood. Susan has been very helpful, kind and attentive, making ...
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By: Penny Graham
Jan 29, 2019
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Hi Enzo Thank you for providing your wonderful review of the service provided by my colleague, Susan Lywood. Having worked with Susan for a few years, I know that she works hard to provide her customers with a friendly and efficient service but it's always great to see this acknowledged, so thank you. Kind regards Penny Graham Touchstone ...

“Excellent Service...”

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Jan 22,2019
Minithumbup
By: 'Charlotte'
Jan 22,2019
0 people found
this helpful
I would like to highlight to the director for the great work Sammy Black has done for us. I have been a very difficult person to deal with as we have had a lot of things that required attention in our property and she had ...
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By: Penny Graham
Jan 29, 2019
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Hi Charlotte Thank you for taking the time to provide a review for our Touchstone, it's much appreciated. I am delighted to see that you have found both Sammy & Nicola to be both helpful and polite. I will happily pass on your comments about the service provided to both the team and our Leadership team. Thanks again. Kind regards Penny Graham Touchstone ...

“professional...”

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Jan 20,2019
Minithumbup
By: 'james'
Jan 20,2019
0 people found
this helpful
had tried a number of times to solve an issue with other operatives and failed !! Harry complements !! did solve it ,and quickly !!...
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By: Penny Graham
Jan 22, 2019
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Hi James Thank you for taking the time to provide a review of our service to date. I am sorry that your initial attempts to resolve your issue were not successful but I'm delighted to see that Harry has now concluded the matter to your satisfaction. Thanks again, all feedback is gratefully received. Kind regards Penny Graham Touchstone ...

“Great rental assistance...”

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Jan 18,2019
Minithumbup
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Jenna
By: 'Anne'
Jan 18,2019
0 people found
this helpful
Jenna Higham has gone over and above in order to help my partner and I move house. It is so important to get immediate responses and kept fully up to date whenever possible and Jenna certainly has done this Thank you...
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Comment on agent fees
Good
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By: Penny Graham
Jan 18, 2019
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Thank you so much for your kind words, Anne. We really appreciate you taking the time to share your experience of your recent dealings with Jenna with us. It's always great to see a colleague acknowledged for their work, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Very positive experience!...”

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Jan 18,2019
Minithumbup
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Caroline
By: 'Mitch'
Jan 18,2019
0 people found
this helpful
Caroline made our move into a new flat completely seamless. She was professional, responsive and friendly, and went out of her way to make sure everything went smoothly. Couldn't recommend her more highly - thanks Caroline!...
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“She needs a pay raise....”

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Jan 17,2019
Minithumbup
By: 'Samuel'
Jan 17,2019
0 people found
this helpful
Yasmine is a joy to deal with, she doesn't mess about, she just gets the job done, not only is her manner excellent, she actually sounds and talks like a real human being. Top notch agent. Bonus Fact: some say she can produce rainbow lasers ...
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By: Penny Graham
Jan 18, 2019
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Hi Samuel Thank you for your glowing commendation of my colleague, Yasmine, it's much appreciated. Whilst Yasmine works in our Milton Keynes office, I have had some dealings with Yasmine and always found her to be both efficient and friendly. The service that she has provided to date has certainly made an impression on you, for all the right reasons. Thanks again. Kind regards Penny Graham Touchstone ...

“Great flat to live in...”

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Jan 15,2019
Minithumbup
By: 'Jamie'
Jan 15,2019
0 people found
this helpful
I would thoroughly recommend this property fair rent quiet area conviently located close to local shops such as two shops a butchers and bakers...
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Comment on agent fees
Fees fair
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By: Penny Graham
Jan 18, 2019
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Hi Jamie Thank you for taking the time to leave a review, it's much appreciated. I am pleased to see that you are enjoying your home and its location. Kind regards Penny Graham Touchstone ...

“Anazing...”

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Jan 13,2019
Minithumbup
By: 'Amy'
Jan 13,2019
0 people found
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So disappointed that I am not dealing with Dawn anymore, it's been 8 years and she is amazing. Not pleased with the change as I built up a great rapor with her. Not only was she friendly she always dealt with any issue I had so ...
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Comment on agent fees
Good
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By: Penny Graham
Jan 18, 2019
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Hi Amy Thank you for taking the time to review our service and particularly the great service that you have received from Dawn over the years. I understand your disappointed at Dawn being re-assigned and not having her as your property manager now but hopefully your new manager will be just as friendly and helpful. I will pass on your good wishes to Dawn. Thanks again. Kind regards Penny Graham Touchstone ...

“Top notch service from Sue Lywood at Touchstone...”

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Jan 13,2019
Minithumbup
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Susan
By: 'Steven'
Jan 13,2019
0 people found
this helpful
I recently moved in to one of Touchstone's properties and love the fact you have a direct line straight through to a property manager (in my case Sue Lywood) and no endless call waiting/options buttons. Proper customer service and she has been so quick ...
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Comment on agent fees
Good
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By: Penny Graham
Jan 18, 2019
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Hi Steven Thank you so much for your wonderful review of the service you received from my colleague, Sue Lywood. I've worked with Sue for some time now and I know she works hard to ensure that her customers are well provided for, so it's great to see her endeavours acknowledged. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Very helpful...”

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Jan 10,2019
Minithumbup
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Shaun
By: 'Amy'
Jan 10,2019
0 people found
this helpful
Shaun has been amazing from start to finish. Especially over the Christmas period he has went out his way to help me get my new flat in time for the new year. Very professional. I can't thank you guys enough....
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Comment on agent fees
Reasonable
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By: Penny Graham
Jan 11, 2019
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Hi Amy Thank you for your glowing commendation of my colleague Shaun's service over the holiday period. I am delighted that Shaun was able to facilitate the move into your new home in time for the New Year. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Amazing experience...”

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Jan 08,2019
Minithumbup
By: 'Sher'
Jan 08,2019
0 people found
this helpful
I've dealt with a lot of agents for sales and rentals over the years and this was the best of all my experiences. Lynsey was so efficient and pleasant to deal with. She really helped us turn what could have been a stressful experience into ...
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By: Penny Graham
Jan 11, 2019
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Hi Sher Thank you so much for taking the time to leave such a wonderful review of our service and particularly for the service that you received from my colleague, Lynsey Parsons. Lynsey works hard to ensure that our customers receive the best service possible, so to see her work acknowledged is really pleasing. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“EXCELLENT SERVICE...”

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Jan 03,2019
Minithumbup
By: 'JOHN'
Jan 03,2019
1 people found
this helpful
I CONTACTED MR ROWLEY RE SECURITY PROBLEM AT PROPERTY. THE ISSUE WAS RESOLVED QUICKLY AND EFFICIENTLY. EXCELLENT SERVICE, MANY THANKS...
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By: Penny Graham
Jan 08, 2019
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Hi John Thank you for leaving a review following a recent issue, and particularly for highlighting the service provided by Harry Rowley, it is very much appreciated. Kind regards Penny Penny Graham Touchstone ...

“Great experience...”

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Jan 03,2019
Minithumbup
By: 'Mido'
Jan 03,2019
0 people found
this helpful
Over all it was a great experience. I'm moving to Manchester. Staff were timely responsive and very cooperative. It was a little bit confusing that I felt with another intermediate agent initially. However, I'm happy with the overall experience...
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By: Penny Graham
Jan 08, 2019
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Hi Mido Thank you for reviewing your positive experience of Touchstone's service on allAgents. It is always great to feedback these reviews to the teams and it is very much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Kelly Egan - fantastic!!...”

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Dec 27,2018
Minithumbup
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Kelly
By: 'John'
Dec 27,2018
0 people found
this helpful
I would like to pass on my sincere thanks to Kelly Egan who has always proved to be very helpful and has supported me with a number of issues whilst always reaming professional and courteous. Kelly fulfills promises and acts on all my request in ...
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Comment on agent fees
N/A
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By: Penny Graham
Jan 08, 2019
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Hi John Thank you for taking the time to provide your glowing review of my colleague Kelly Egan. Kelly and the team work very hard to provide our customers with a positive experience of Touchstone's management, so it's always great t to see their work recognised. Best wishes for the New Year. Kind regards Penny Graham Touchstone ...

“Respect and dignity...”

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Dec 20,2018
Minithumbup
By: 'Sam'
Dec 20,2018
1 people found
this helpful
Me and my partner were looking to get a place of our own after living with my parents. We found a flat at a reasonable price and were lucky enough to get it! We were put in touch with Beth from Touchstone who was greatly ...
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Comment on agent fees
The agents fees for us were neither here nor there, they were not excessive, but nor were they so cheap that we were worried we were getting a "dodgy deal"
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By: Penny Graham
Dec 20, 2018
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Hi Sam Thank you for taking the time to leave a review and thanks too for your glowing commendation of my colleague, Beth, it's much appreciated. Enjoy your first Christmas in your new home. Kind regards Penny Graham Touchstone ...

“Amazing...”

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Dec 18,2018
Minithumbup
By: 'Mimo'
Dec 18,2018
0 people found
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Harry was amazing, made sure i understand exactly what i needed to do and helped speed up the process to get me into the flat as quick as possible. It has been a great service overall and would definitely advise other friends to get properties ...
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By: Penny Graham
Dec 20, 2018
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Hi Mimo Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Harry. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas Kind regards Penny Graham Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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