View all comments (1) Hi Dan It’s wonderful when we receive such positive feedback from our customers, so thank you. Thanks too for your praise of our colleague Kaila and the service she provided recently. Kaila works hard to make the process as seamless as possible for her customers, so she will be delighted with your feedback?. Kind regards Touchstone ...

View all comments (1) Hi Louise Thank you for taking the time to share your experience with Touchstone, it means a lot to us. We are delighted to have been able to assist you during your time with us, and on into the future. Thanks again for your review, the team will be delighted with your feedback. Best wishes. Touchstone ...

View all comments (1) Hello G Thank you for your feedback. We are sorry for the inconvenience caused and thank you for patience whilst we deal with this matter for you. Since emailing us earlier this week, we understand that our colleagues are now in direct contact and working to find the best solution for you. Kind regards Touchstone ...

View all comments (1) Hello Hannah Thank you for your feedback. We are sorry to see that your experience with us has left you feeling dissatisfied. So that we can look into how we can get things moving for you, please could you contact us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. We look forward to hearing from you. Kind regards Touchstone ...

View all comments (1) Hello Carolyn We are very sorry that you felt the need to post your review. We value our customers feedback and I understand that you have been in communication with the team about your concerns. The team will be happy to look at any further comments you may have. Please feel free to contact us at [email protected] using the Ref: allAgents with any outstanding issues, and a colleague will be in contact with you shortly. Kind regards Touchstone ...

View all comments (1) Hi Lucia We're delighted to see that you found your recent experience with our team in Edinburgh both quick and smooth. Thank you for posting your review, Nigel and the rest of the team will be chuffed with your feedback. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Coral Thank you for your 5* rating and for posting your lovely review about our service. We really do appreciate all feedback from our customers but it's especially pleasing to see a happy customer and a team's work appreciated. Thank you. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Michaela Thank you so much for your sharing your recent experience with us in finding your new home. We are delighted that you found the process easy and stress free. Thanks too for tagging Krzysztof, he'll be delighted with the mention! Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hello Jacqueline Thank you for sharing your experience with us. We really do appreciate all feedback from our customers. We are very sorry to see that you have been experiencing issues with the communal areas in your building and for any inconvenience that this may have caused you. Your comments have been noted and passed to the team for review. Kind regards Touchstone ...

View all comments (1) Hi Mohamed Thank you for sharing your experience with us, it's much appreciated.. We are delighted that the process ran smoothly for you and that you found both Jack & Kayla helpful and patient during this time. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Timi Thank you for your review, and for highlighting the issues you have encountered recently. We are sorry for any inconvenience caused. Please be assured that your feedback will be shared with the team for review to see where improvements can be made going forward. If you have any matters currently outstanding, feel free to contact us at [email protected] using the Ref: Allagents with details of your property, and a colleague will be in touch. Kind regards Touchsto ...

View all comments (1) Hello Sarah Thank you for taking the time to rate and review our company, we appreciate all feedback. We are very sorry that you have experienced some delays recently when dealing with the team but would ask that if you have any issues outstanding, please contact us at [email protected] using the Ref: Allagents with details of your property with any outstanding matters, and a colleague will reach out to you. Kind regards Touchstone ...

View all comments (1) Hello Akpan Thank you so much for providing your review for our colleague, Billie. It's always lovely for us to read and Billie will be delighted with your feedback. Thanks again. Kind regards Touchstone ...

View all comments (1) Hello Ademola Thank you for taking the time to rate and review the service provided to you by Touchstone colleague Kaila. We really appreciate our customer's feedback and Kaila will be delighted to read your feedback, so thanks again. Kind regards Touchstone ...

View all comments (1) Hello Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly. We appreciate that you’ve probably already been in contact with us about this but if you still need assistance with the points raised or if you’d like to raise anything further with us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. Kind regards Touchstone ...

View all comments (1) Hi Gianni Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this! Best wishes to you in your new home. Thanks again. Touchstone ...

View all comments (1) Hi Maxine Thank you for your glowing commendation of our colleague Lyndsey! Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance provided by Lyndsey recently. Coming from a long term customer, it’s great for us to see and Lyndsey will be chuffed with your review, so thanks again. Best wishes to you. Kind regards Touchstone ...

View all comments (1) Hi Liza Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your comments. We are so happy that Krzysztof was able to assist you. Best wishes to you. Touchstone ...

View all comments (1) Hi Michelle Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with Kalia & Jenna's help, things went smoothly for you. We will pass your feedback to both Kaila & Jenna, it'll make their day! Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Hazel Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this. It’s wonderful to receive such positive feedback about service from our customers. The team will be delighted with you comments, so thanks again. Best wishes Touchstone ...

View all comments (1) Hi Jordan We are sorry that you are unhappy with the outcome of your recent tenancy check-out. Finalising deposits can be contentious but our colleagues aim to be professional throughout negotiations. We are sorry if you felt that this was not the case. Moving forward, please be assured that your review will be fed back to the management team. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi TV Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their responses. Best wishes to you in your new home. Kind regards Touchstone ...