Fraud, forgery and more.

Absolute bunch of crooks and liars, willing to the law in pursuit of their goals. Patronising, ignorant liars, cowards, willing to lie through their teeth. Thats just the Manchester office.

Apparently its normal subsequent landlords to pay all the work raised against the previous landlord according to the IQ challenged representative in this 'company'. But its also acceptable to levy charges all the utilities even though the landlord has already paid. Fraud all the way, so now reported to the police as they dont seem to understand contract law 101.

Then you have RFM trading, the 'maintenance' company. Couldn't maintain a straight line with a ruler and a crayon. Using silicone spray sealant to seal tiles in a shower, replacing a sink as it was blocked or charging fantasy nonexistent furniture. £500 to remove 30 bags of rubbish, and more.

Lies lies and more lies, making things up as they go, fantasy invoices and more.

Quick search reveals more:

thesun - dirtystudentflatlandlordforgedsignature/

bbc - programmesm001zlys

propertymark - MrMishanthaLiyanageAppeal

landlordzone: lettingagentlosesindustryaccreditationafterfailedappeal?1cf275b2_page2

bbc news ukenglandmanchester66998724

Under no circumstances should anyone do business with this company or any company related to it. It will cause only misery and regrets. Avoid at all costs.

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Student Haus Salford
DO NOT USE THIS AGENT!
They allow students to live in dangerous, illegal houses! Illegal because they do not comply to legal safety standards.
I am guarantor for all 3 of our children & have used numerous agents countrywide over many years & I have never known, such disgusting treatment.
2 months rent was paid, before anyone could move in, yet, when move in day arrived the house was dirty & not fit to be lived in! No maintenance had been carried out, yet no compensation was offered! Complaints were made immediately & mattresses were changed as they were disgusting! Other than that no help was offered.
The agent was continually contacted about issues, very little/nothing was done.
The maintenance if you can call it that, as it was actually to bring the house up to legal standards, was carried out once the house was being lived in!! The house was then left dirty, dusty, unfinished....nothing was done!
When complaints were made, it was sorry, but tough, an excuse for everything.
So, in short, find another agent, there are others out there that fo care & will sort issues, but this agency is NOT the one!

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I have spent 4 years living in student accommodation and I have never had to deal with any company as despicable as this one. I wish it were possible to give zero stars because they don't even deserve the one I've had to give. To begin with, we were asked to pay rent starting from June but were not given access to the house until September due to 'maintenance' however it was clear when we finally moved in that not a single bit of work had been done. None of us were even given a top door key (we were supposed to have two) and the amount of times we came home from uni to discover we'd been locked out was ridiculous, not to mention the attitude we'd receive from the maintenance man when we'd call to ask to be let back in. Many times we'd stood out in the rain waiting for access to our house on an evening because nobody could be bothered to sort this. Upon moving into our house, the state we arrived to was appalling. Both the sofas were torn to shreds, the house was caked in dirt, cracks and marks everywhere and the mattresses were appalling, we had to get them cleaned and one replaced. The discarded mattresses then lived as a fire hazard in the hallway for weeks while we repeatedly asked to have it removed. Since then we had a council inspection to discover that none of the doors or windows met any regulations and had them replaced, leaving debris and dirt in our bedrooms, in the floor, in the garden etc. We've also had multiple issues with the boiler and a gas leak in which we discovered that one of the bedrooms had access to the gas, and she was absent at the time meaning her room was locked and there was no way for anyone to get in (Which we then discovered was illegal as well as dangerous! We were very lucky she hadn't been there at the time as she could've got very ill). During the whole of December we had more fire doors installed, and came back after Christmas to find that they'd left cracks in the walls, dirt EVERYWHERE and the job itself was unfinished. Items were also MISSING, including a Nintendo Switch and a huge chocolate gift I had bought during the holidays for my friends and left in the fridge. Naturally, nothing was done about this. Towards the end of the year we found a mouse in the house and the bare minimum was done about this too, we were essentially told just to deal with it, and after more complaints a man came in and sealed the mouse in the wall. Very helpful. We never heard from the exterminators we were told to get in touch with. Despite all of this, we ensured the house was thoroughly deep cleaned before moving out, leaving it in a pristine state, nothing like what we moved into, in an effort to ensure nothing could possibly be deducted from our deposit. But we were obviously very very wrong! We had £88 deducted from over deposit for over usage of bills, despite the fact that we texted and left multiple tickets on the student portal, which were marked as resolved but never once resolved. We had no physical way of monitoring our usage and made this crystal clear. But why would the company bother to help when they could just steal money from 3 girls instead? Phone calls and emails were then exchanged, resulting in nothing but attitude and rudeness, with no willingness to help. In our year of living here, I'd like to point out that only one staff member, Tanya, was even remotely helpful, and she was also the only person to be polite and ever offer any help. I couldn't recommend this company any less if I tried. I'm sure we'd have had less hassle if we'd have just bought sleeping bags and resided under a bus stop for the year.

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A letting agent whose firm was investigated by the BBC's You and Yours radio programme after complaints about the management of a student HMO it looks after has lost his appeal against his Propertymark membership being cancelled.

Mishantha Liyanage, whose letting agency Student Haus manages the semi-detached property in Peel Mount, Salford (main picture), had appealed the suspension following an initial decision in December last year.

It found that Liyanage, as a now former member of Propertymark, had breached its Code of Conduct several times including his team forging one person's signature on a waiver form which, the company at the time claimed to the BBC, proved the tenants had been aware of the property's poor state of repair before they moved in.

The adjudication panel also said it believed he had breached Consumer Protection Law when advertising the property.

Read the full adjudication.

Liyanage was suspended but appealed the decision and, it has been confirmed, now lost that appeal although Liyanage has told the BBC he resigned. He has been allowed to re-apply for membership in 12 months' time, “dependent upon changed and improved practices”, the appeal statement says.

Within the original adjudication he was fined £5,000 and told to pay costs totalling £2,218.

COMPLAINT
The case began after one of the Salford HMO tenants, Finn Hefferan, deciding to go public after he and his friends (main picture, inset) found the property to missing basic safety features and hat it was in need of remedial work including the replacement of a boarded-up window.

He, backed up by his mother Naomi, attempted to get the property's defects fixed but instead faced resistance from Liyanage to meet their demands, they claimed.

Good condition
Following both the BBC and Propertymark probes and an enforcement notice from the local council, the HMO has been improved and, Liyanage says, is now 'in very good condition'.

But Naomi Hefferman has subsequently criticised Propertymark's tribunal process for taking six months to complete, and that the December 2023 adjudication statement had “talked about… how [the case] had been broadcast and how that had brought Propertymark into disrepute… rather than the wrongdoing itself”, she told the BBC. “I found that quite disconcerting”.

Naomi went on to say that she wanted to see Propertymark show greater support in future for people like her son who have faced poor conduct by its members.

Liyanage has released a statement saying that his company has now implemented “robust standard operating procedures that must be strictly adhered to by all employees” and that he has resigned his membership of Propertymark.

ROBUST REBUTTAL
The agency boss has also contacted The Neg and submitted a line-by-line rebuttal of Propertymark's tribunal findings, including a rejection of the appeal commentary, saying that: “The decision to cancel my membership due to being the director of Student-Haus Limited… and the associated fines are perceived as inequitable and disproportionately influenced by external factors unrelated to the actual matters at hand.

“Despite these adversities, our dedication to upholding the highest standards in property management is unwavering.

“We are actively exploring all possible avenues to appeal the decision via the court system and vindicate our standing on this matter It is my hope that this detailed response [submitted to the Neg] sheds light on the situation and underscores the diligent efforts we have made to address and rectify the concerns raised.

“As an organisation, we are committed to learning from every experience good or bad. In light of recent events at 11 Peel Mount, we have implemented robust standard operating procedures that must be strictly adhered to by all employees.

“These measures are designed to prevent any deviation from established protocols and to ensure the highest standards of operation across Student Haus.

“Finally the current student tenants including [those at] 11 Peel Mount are leaving our properties in five/six weeks' time, and new student tenants will be moving in between July and September. I am hopeful this time we will have a smooth transition.”

PROPERTYMARK RESPONSE
In response to the latest BBC Your and Yours Update, a Propertymark spokesperson says: “Our independent compliance and disciplinary process gathered evidence impartially from all parties involved to empower our Disciplinary Panel to reach its conclusion – with the outcome available on our website.

“We are proud that we were able to bring independent recourse based on the evidence which was provided. We must however be extremely respectful towards some of the wider factors highlighted by the BBC and that sit firmly outside the scope and remit of any professional membership body.

“It is imperative we remain mindful that open discussion may cause undue influence should some of the issues contained within the broadcast progress further.”

Listen to the You & Yours programme in full.

Pic credit: BBC/Google Streetview

source - (https://thenegotiator.co.uk/news/letting-agent-loses-appeal-against-propertymark-expulsion/)

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Mistoria STUDENT HAUS Salford is well and truly the worst student lettings agency in the entire world. For the love of god if you are a student do NOT sign a student house with them. They will scam you for your money, they send in mindless contractors with no warnings who damage the house and my own property (student haus did not compensate me for the damage), they didn't let me move in for a whole week leaving me homeless (they didn't provide me alternative accommodation and I had to pay myself to live in a hotel for a week). THEY MOVED A NEW TENANT INTO MY HOUSE WITH NO WARNING!!!! their contractors broke the lock to my front door leaving me locked out even though I had the key in my hand, then I was BLAMED and accused of tampering with my key.

They are honestly a complete and utter shambles with no good communication or leadership (do not reply to emails and ignore requests). Do yourself a favour and don't get involved with them.

They deleted their real Google review page because they had such awful reviews, and they have now commented on my second google review claiming it is for the wrong company when it isn't!!!! they are LYING blatantly to their current and potential customers. Tanya Dobbie is lying through her teeth to try and reclaim the company's awful reputation because of these awful reviews.

This is your warning….. search BBC news and you will find an article of them forging students' signatures!!!! An absolute mess of a company DO NOT USE THEM!!!!!!

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