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Streets Ahead
4.6/5, 1607 Reviews
93% Recommended
88% sales valuation accuracy
75% sales fee satisfaction
Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling by public tr
ansport, you can reach us through the main Crystal Palace railway station. Streets Ahead Crystal Palace cover property sales and lettings in and around the town.
Streets Ahead are multi-award winning estate agents. Since 2010 we have received 29 awards nationwide. We are most proud of our Sunday Times and The Times awards which are judged by property professionals. For 3 years in a row, we have been recognised with a gold medal in Best Customer Service. This award means everything to us since it reflects on our dedication, hard work, and training to provide the best possible tailored service to each client. Winning such titles helps us grown, hire the best staff and offer great development opportunities to retain our best staff members. Another award we are proud of is Silver in Property Management. Any lettings agency in Crystal Palace would argue that managing landlords and tenants is the hardest job. We are very happy to be recognized in the challenging work of property management.
Why Streets Ahead in Crystal Palace?
We have been serving clients in South East London for more than 25 years. We have over 90 property professionals working in our branches across London. Each of our offices is open 7 days a week for your convenience. Crystal Palace Estate agents provide services including property sales, lettings, investments, new buildings and land purchases.Streets Ahead are multi-award winning estate agents. Since 2010 we have received 29 awards nationwide. We are most proud of our Sunday Times and The Times awards which are judged by property professionals. For 3 years in a row, we have been recognised with a gold medal in Best Customer Service. This award means everything to us since it reflects on our dedication, hard work, and training to provide the best possible tailored service to each client. Winning such titles helps us grown, hire the best staff and offer great development opportunities to retain our best staff members. Another award we are proud of is Silver in Property Management. Any lettings agency in Crystal Palace would argue that managing landlords and tenants is the hardest job. We are very happy to be recognized in the challenging work of property management.
Crystal Palace area guide
It is the main area where five London borough meets, including Croydon, Bromley and more. Crystal Palace has a busy central area, known as The Triangle, where you can find most of the towns trendy bars, restaurants, and shops. Most of the residential properties in the area are rental apartments in converted period houses, split level maisonettes, terraced houses and more. If you would like to find out about current properties available in Crystal Palace, do not hesitate to visit our website or contacts our estate agents branch directly.
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Streets Ahead
4 - 8 Westow Street,SE19 3AHCertified Customer Experience
Report Summary
Report generated on (04 May 2025 @ 02:34:58)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Margherita on 21st Sep 2024
1 Star Review
Streets Ahead is a terribile letting agency.
I pay for full management no dedicated property manager in months.
The Tenancy Agreement expired a week ago.
The annual gas safety check expired two weeks ago.
I am chasing agents who are not replying to this matter.
In the last statement they held funds from monthly rent without my consent because they didn't ask or explain.
I have the feeling the company is collapsing.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Lesley on 28th Aug 2024
1 Star Review
I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent you want is off or on another call or in meetings they don't get back to you. Recently they don't answer the phone you just get a voice mail. My advise is don't use this agent.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Lukman on 6th Nov 2023
5 Star Review
It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I was completely impressed with their professionalism, their ability to deliver on their promises was amazing. I will surely recommend this company to anyone.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ant on 5th Jul 2023
1 Star Review
They need to train there staff to be more respectful and polite specially over the phone.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Tom on 20th Dec 2022
1 Star Review
Useless and will take everything possible from you. Left us without access to any water for over a week and cheated us out of
Our deposit.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 88% | 75.00% | £175,000 | £777,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 231 | 37 | 690 | 72 | 178 | 3 | 265 | 2 | 113 | 16 |
Address
Streets Ahead
4 - 8 Westow Street, London, Greater London
SE19 3AH
020 8653 9222
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:30 - 19:00
- 08:30 - 19:00
- 08:30 - 19:00
- 08:30 - 19:00
- 08:30 - 18:00
- 08:30 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Streets Ahead Branches (View All 7)
Streets Ahead is a terribile ...
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1 Star Review
By : 'Margherita'
Branch : South Croydon, 7 Ye Market, Selsdon Road
Services : Letting( As a Owner )
Rent PCM : £765
Would you recommend ? : No
Postcode : CR2
21 Sept 2024
People found this helpful1
Streets Ahead is a terribile letting agency. I pay for full management no dedicated property manager in months. The Tenancy Agreement expired a week ago. The annual gas safety check expired two weeks ago. I am chasing agents who are not replying to this matter. In the last statement they ... Read Full Review
Comments (0)
Streets Ahead is a terribile letting agency.
Was this helpful?:
Margherita said about Streets Ahead
Services : Letting( As a Owner )Date: 21st Sep 2024
Streets Ahead is a terribile letting agency.
I pay for full management no dedicated property manager in months.
The Tenancy Agreement expired a week ago.
The annual gas safety check expired two weeks ago.
I am chasing agents who are not replying to this matter.
In the last statement they held funds from monthly rent without my consent because they didn't ask or explain.
I have the feeling the company is collapsing.
The UK's Largest Customer Review Website for the Property Industry
I have have found streets ...
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1 Star Review
Andrew
By : 'Lesley'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CRO
29 Aug 2024
People found this helpful4
I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent you want is off or on another call or in meetings they don't get back ... Read Full Review
Comments (0)Was this helpful?:
Lesley Achuba said about Streets Ahead
Services : Letting( As a Owner )Date: 28th Aug 2024
I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent you want is off or on another call or in meetings they don't get back to you. Recently they don't answer the phone you just get a voice mail. My advise is don't use this agent.
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It was a wonderful experience ...
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5 Star Review
Autumn
Emma
By : 'Lukman'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE19
6 Nov 2023
People found this helpful0
It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I was completely ... Read Full Review
Comments (0)Was this helpful?:
Lukman said about Streets Ahead
Services : Letting( As a Tenant )Date: 6th Nov 2023
It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I was completely impressed with their professionalism, their ability to deliver on their promises was amazing. I will surely recommend this company to anyone.
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They need to train there ...
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1 Star Review
By : 'Ant'
Branch : Purley, 936 Brighton Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE2
5 Jul 2023
People found this helpful0
They need to train there staff to be more respectful and polite specially over the ... Read Full Review
Comments (0)Was this helpful?:
Ant M said about Streets Ahead
Services : Letting( As a Prospective Landlord/Tenant )Date: 5th Jul 2023
They need to train there staff to be more respectful and polite specially over the phone.
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Useless and will take ...
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1 Star Review
By : 'Tom'
Branch : Croydon, 219 - 221 Lower Addiscombe Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SE25
20 Dec 2022
People found this helpful0
Useless and will take everything possible from you. Left us without access to any water for over a week and cheated us out of Our ... Read Full Review
Comments (0)Useless and will take everything possible from you. Left us without access to any water for over a week and cheated us out of
Was this helpful?:
Tom said about Streets Ahead
Services : Letting( As a Tenant )Date: 20th Dec 2022
Useless and will take everything possible from you. Left us without access to any water for over a week and cheated us out of
Our deposit.
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I am very pleased with the ...
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5 Star Review
Gemma
By : 'Theresa'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SE19
15 Dec 2022
People found this helpful0
I am very pleased with the help Gemma gave me when I was looking for a property to rent, very ... Read Full Review
Comments (0)Was this helpful?:
Theresa said about Streets Ahead
Services : Letting( As a Tenant )Date: 15th Dec 2022
I am very pleased with the help Gemma gave me when I was looking for a property to rent, very professional
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Great costumer ...
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5 Star Review
Enzo
By : 'Basak'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE20
19 Nov 2022
People found this helpful0
Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to ... Read Full Review
Comments (0)Was this helpful?:
Basak &amp; Yagiz said about Streets Ahead
Services : Letting( As a Tenant )Date: 19th Nov 2022
Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to recommend.
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TERRIBLE, DODGY ...
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1 Star Review
By : 'Reviews'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
2 Nov 2022
People found this helpful1
AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want to take a few from me then tell me the property has been rented ... Read Full Review
Comments (0)AVOID THIS COMPANY AT ALL COST !
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Reviews said about Streets Ahead
Services : Letting( As a Tenant )Date: 2nd Nov 2022
AVOID THIS COMPANY AT ALL COST !
They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want to take a few from me then tell me the property has been rented 2 weeks ago when I viewed it after the manager said it had been rented and then she changed her tune to 1 week ago !
They have no customer service skills! It’s appalling having been spoken too like a child and then had the phone hung up on me.
DO NOT GO WITH THIS COMPANY, YOU WILL REGRET IT!
I will be reporting this company further as it’s disgraceful and they shouldn’t be trading whatsoever to the public. I’m sick and tired of these companies thinking they can walk all over people with out treating us with respect and as a human being !
Enough is ENOUGH!
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Finding a house in london is ...
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5 Star Review
Gemma
By : 'Taraash'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE19
22 Oct 2022
People found this helpful0
Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from the first instance. Enzo was unassuming, and always ... Read Full Review
Comments (0)Was this helpful?:
Taraash said about Streets Ahead
Services : Letting( As a Tenant )Date: 22nd Oct 2022
Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from the first instance. Enzo was unassuming, and always willing to find a solution whenever we hit an obstacle. He was polite and prompt with updates. We felt safe and secure knowing he was handling our house. Can’t recommend these two enough, definitely been my favourite estate agents to deal with so far!!
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Enzo and Emma of street ahead ...
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5 Star Review
Enzo
Emma
By : 'EDOBOR'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE27
13 Oct 2022
People found this helpful0
Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys. ... Read Full Review
Comments (0)Was this helpful?:
EDOBOR MINISTER said about Streets Ahead
Services : Letting( As a Tenant )Date: 13th Oct 2022
Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys. Cheers
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Pleasure to deal with! Enzo ...
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5 Star Review
Enzo
By : 'Lara'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE27
26 Aug 2022
People found this helpful0
Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you ... Read Full Review
Comments (0)Was this helpful?:
Lara said about Streets Ahead
Services : Letting( As a Tenant )Date: 26th Aug 2022
Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you Enzo!
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I was able to find my first ...
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5 Star Review
Gemma
By : 'Esthee'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE19
21 Feb 2022
People found this helpful0
I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole ... Read Full Review
Comments (0)Was this helpful?:
Esthee said about Streets Ahead
Services : Letting( As a Tenant )Date: 21st Feb 2022
I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole process
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Amazing ...
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5 Star Review
Kai
Salam
By : 'claudia'
Branch : Coulsdon, 148 Brighton Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR5
14 Jul 2021
People found this helpful0
Had such a positive experience at Streets Ahead. Kai and Salam were amazing, really professional and always there to help. They made the whole experience so much easier and less stressful. I would highly recommend Kai and the team to anyone! ... Read Full Review
Comments (0)Was this helpful?:
claudia said about Streets Ahead
Services : Sales( As a Vendor )Date: 14th Jul 2021
Had such a positive experience at Streets Ahead. Kai and Salam were amazing, really professional and always there to help. They made the whole experience so much easier and less stressful. I would highly recommend Kai and the team to anyone! 10/10
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Absolutely disgusted with ...
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1 Star Review
By : 'Sandra'
Branch : South Croydon, 7 Ye Market, Selsdon Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : CR0
7 Jul 2021
People found this helpful0
Absolutely disgusted with this agency, we gave a security deposit and passed reference but we got messed around for 5 months ended up having to result to temporary accommodations waiting for this property only 2 weeks prior to moving they said the landlord was no longer renting, my friends called ... Read Full Review
Comments (0)Was this helpful?:
Sandra said about Streets Ahead
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Jul 2021
Absolutely disgusted with this agency, we gave a security deposit and passed reference but we got messed around for 5 months ended up having to result to temporary accommodations waiting for this property only 2 weeks prior to moving they said the landlord was no longer renting, my friends called the agency to check and the same property was having a open evening now my holding deposit has not been refunded and the agency is avoiding my calls and email. It disgusting they go around doing this we have children suffering with the lack of security and estabiality because of the uncertanties they have given us for 5 months.
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Streets Ahead Croydon ...
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1 Star Review
By : 'Jaideep'
Branch : Croydon, 263 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
8 Jun 2021
People found this helpful0
Streets Ahead Croydon provides very un-professional service. After leaving the apartment for more than 2 weeks, they do not refund my deposit nor tell me any deduction. They do not respond to emails for follow up. They do not have the courtesy to team people fairly. The property managers do not ... Read Full Review
Comments (0)Was this helpful?:
Jaideep Pathak said about Streets Ahead
Services : Letting( As a Tenant )Date: 7th Jun 2021
Streets Ahead Croydon provides very un-professional service. After leaving the apartment for more than 2 weeks, they do not refund my deposit nor tell me any deduction. They do not respond to emails for follow up. They do not have the courtesy to team people fairly. The property managers do not respond to issues and when they do pick up the phone, they keep passing the buck that the other person is in-charge. Please avoid them.
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Great ...
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5 Star Review
Gareth
By : 'T'
Branch : Croydon, 219 - 221 Lower Addiscombe Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE25
31 Mar 2021
People found this helpful0
I didn’t end up renting through Streets Ahead, however, I couldn’t fault Gareth. Great communication skills, very personable and a pleasure to speak to. He wasn’t your ‘typical pushy sales agent’ which was refreshing. Definitely a credit to ... Read Full Review
Comments (0)I didn’t end up renting through Streets Ahead, however, I couldn’t fault Gareth.
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T said about Streets Ahead
Services : Letting( As a Tenant )Date: 30th Mar 2021
I didn’t end up renting through Streets Ahead, however, I couldn’t fault Gareth.
Great communication skills, very personable and a pleasure to speak to.
He wasn’t your ‘typical pushy sales agent’ which was refreshing.
Definitely a credit to his team!
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Croydon ...
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5 Star Review
Andrew
By : 'Sarah'
Branch : Croydon, 263 High Street
Services : Other
Would you recommend ? : Yes
Postcode : CR0
11 Mar 2021
People found this helpful0
Streets Ahead croydon branch were amazing. When our chain hit problems my estate agent went MIA. Luckily the people we were buying from were using Streets Ahead and they worked tirelessly to keep the chain going. Massive thanks to Andrew Bilby in particular we couldn't have done it without ... Read Full Review
Comments (0)Was this helpful?:
Sarah Lane said about Streets Ahead
Services : Other( )Date: 11th Mar 2021
Streets Ahead croydon branch were amazing. When our chain hit problems my estate agent went MIA. Luckily the people we were buying from were using Streets Ahead and they worked tirelessly to keep the chain going. Massive thanks to Andrew Bilby in particular we couldn't have done it without him.
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Great experience with the ...
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5 Star Review
Andrew
By : 'Emy'
Branch : Croydon, 263 High Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR2
10 Mar 2021
People found this helpful0
Have had a great experience with the staff at the Croydon Central branch, Andrew worked tirelessly to ensure the sale of the flat and the communication from him and Danny was great throughout the ... Read Full Review
Comments (0)Was this helpful?:
Emy Rachael said about Streets Ahead
Services : Sales( As a Vendor )Date: 10th Mar 2021
Have had a great experience with the staff at the Croydon Central branch, Andrew worked tirelessly to ensure the sale of the flat and the communication from him and Danny was great throughout the sale.
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Brilliant ...
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4 Star Review
Andrew
Shaheen
By : 'Andrew'
Branch : Croydon, 263 High Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR0
18 Feb 2021
People found this helpful0
I would like to thank the best Estate Agents in Croydon ... Streets Ahead .. Danny, Salma, Andrew, Shaheen and Catherine. My previous estate agents couldn't arrange any viewings and I was struggling to sell my flat. Without the persistence of both Andrew and Danny (manager) .... I ... Read Full Review
Comments (0)I would like to thank the best Estate Agents in Croydon ... Streets Ahead ..
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Andrew said about Streets Ahead
Services : Sales( As a Vendor )Date: 18th Feb 2021
I would like to thank the best Estate Agents in Croydon ... Streets Ahead ..
Danny, Salma, Andrew, Shaheen and Catherine.
My previous estate agents couldn't arrange any viewings and I was struggling to sell my flat.
Without the persistence of both Andrew and Danny (manager) .... I would never have completed the deal. Streets Ahead went out of their way to ensure that after months of getting no where.....The property was sold.
In addition, I got exactly the right price I wanted. Full Credit and a personal thank you to all at Streets Ahead Croydon Great job.
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Very positive experience with ...
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5 Star Review
Emma
Dan
By : 'Sam'
Branch : Crystal Palace, 4 - 8 Westow Street
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SE20
16 Feb 2021
People found this helpful0
Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100% ... Read Full Review
Comments (0)Was this helpful?:
Sam said about Streets Ahead
Services : Letting( As a Tenant )Date: 16th Feb 2021
Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100% recommend!
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