The UK's Largest Customer Review Website for the Property Industry
CODA Estates
4.9/5, 964 Reviews
97% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
We are more than just your local estate agency, we offer the complete buying, selling and lettings package. Our ‘can do’ ethos is embedded in the company, delivering the complete solution through our collaboration with solicitor firms, financial advisors and preparing your property with staging, cleaning and prope
rty maintenance. For your property, you only need CODA Estates.
Our unique offering is why we are one of the fastest growing estate agencies in Glasgow’s central belt and ranked in the top 100 agents across the whole of the UK. We deliver a complete bespoke solution for your property needs.
The UK's largest customer review website for the property industry.
CODA Estates
2-4 Heath Avenue,G66 4LG
Certified Customer Experience
Report Summary
Report generated on (08 April 2025 @ 01:58:13)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Elnora Shasaidova on 1st Apr 2025
5 Star Review
As first-time landlords, we felt quite nervous about the entire process. However, Coda's team, consisting of Dianne and Bronwyn, made the experience very stress-free by guiding us through each step. Bronwyn was responsive, professional, and organized, handling all the necessary paperwork and keeping communication flowing. She has always been available to answer our questions and even assisted the tenants with their move on her day off. We cannot commend Bronwyn enough for her support.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Irene Mclean on 23rd Mar 2025
5 Star Review
Very impressed with the service given by Coda. They took all my concerns away by constantly keeping me informed and they got a quick sale me.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
john burns on 19th Mar 2025
5 Star Review
I found Coda to be very attentive, efficient and made the whole process of finding and securing a suitable place to live straightforward and simple. Open and honest, they take any issues up with the landlords and expedite them incredibly quickly and without any fuss. I'd thoroughly recommend Coda to anyone seeking accommodation of any size or budget.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Alan Carmichael on 18th Mar 2025
5 Star Review
Claire and Jennifer were very professional and attentive throughout the sale procedure. The process was very simple which they managed very well. I would not hesitate to recommend them for any future sale.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Murphy and Xaia on 14th Mar 2025
5 Star Review
Mine and my partners experience with coda estates was that they work swiftly and efficiently. Our flat is beautifully presented but a huge reason that we picked this flat is because the staff member showing us around the property, Darren, was able to answer all of our questions and seemed to be knowledgable about the property. After we saw it we have now moved in a week later ! There was a small issue of my name being incorrect on the first tenancy agreement that may have been my fault. The staff member that met us at the property to give us the keys and run us through all the information we’d need, Khairun, was really really friendly and again, seemed familiar with the property and was able to answer our questions and went out of her way to make sure we were comfortable. We love our flat and hope that our experiences with coda as letting agents keeps being this positive !
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 08/04/2025
We do not accept responsibility for any inaccuracies relating to any of the review content or details of the firm/staff member mentioned.
The rankings are produced by allAgents.co.uk, solely for the purpose of our own website. These rankings are based on our own algorithms and agents are compared to other listed agents within these areas. allAgents.co.uk's rankings do not imply or make a definitive judgement that this agent is more or less favourable, or more or less capable than any other agent. As such allAgents.co.uk take no responsibility in case of loss, damage or inconvenience caused for any decisions that have been based solely or partly on this document.
You can confirm the validity of the content of these reviews, by visiting the profile pages at www.allAgents.co.uk and search for the agent/staff member's name. If you have any queries relating to this document, please contact us at info@allagents.co.uk
allagents.co.uk © 2025
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
"Very impressed with the..."
Share On : 
5 Star Review
Claire
By : 'Irene Mclean'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Mar 23, 2025
People found this helpful0
Very impressed with the service given by Coda. They took all my concerns away by constantly keeping me informed and they got a quick sale me.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Elnora Shasaidova
Irene Mclean
Alan Carmichael
Murphy and Xaia
Samantha Knight
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £35,000 | £18,000,000 |
| Lettings | 100% | 98% | £285 | £2,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 140 | 5 | 353 | 14 | 249 | 5 | 30 | 1 | 19 | 2 |
Areas covered
- G1
- G12
- G21
- G22
- G3
- G33
- G61
- G64
- G65
- G66
- G67
- G68
- G69
Address
CODA Estates
2-4 Heath Avenue, Glasgow, Glasgow
G66 4LG
0141 775 1050
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
No Branch Photo Found...
As first-time landlords, we ...
Share On :
5 Star Review
By : 'Elnora'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Apr 1, 2025People found this helpful
As first-time landlords, we felt quite nervous about the entire process. However, Coda's team, consisting of Dianne and Bronwyn, made the experience very stress-free by guiding us through each step. Bronwyn was responsive, professional, and organized, handling all the necessary paperwork and ... Read Full Review
Comments (0)
As first-time landlords, we felt quite nervous about the entire process. However, Coda's team, consisting of Dianne and Bronwyn, made the experience very stress-free by guiding us through each step. Bronwyn was responsive, professional, and organized, handling all the necessary paperwork and keeping communication flowing. She has always been available to answer our questions and even assisted the tenants with their move on her day off. We cannot commend Bronwyn enough for her support.
Was this helpful?:
Elnora Shasaidova said about CODA Estates
Services : Date: 1st Apr 2025
As first-time landlords, we felt quite nervous about the entire process. However, Coda's team, consisting of Dianne and Bronwyn, made the experience very stress-free by guiding us through each step. Bronwyn was responsive, professional, and organized, handling all the necessary paperwork and keeping communication flowing. She has always been available to answer our questions and even assisted the tenants with their move on her day off. We cannot commend Bronwyn enough for her support.
The UK's Largest Customer Review Website for the Property Industry
Very impressed with the ...
Share On :
5 Star Review
Claire
By : 'Irene'
Branch : Lenzie, 2-4 Heath Avenue
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Mar 23, 2025
People found this helpful0
Very impressed with the service given by Coda. They took all my concerns away by constantly keeping me informed and they got a quick sale ... Read Full Review
Comments (0)Was this helpful?:
Irene Mclean said about CODA Estates
Services : Sales( As a Vendor )Date: 23rd Mar 2025
Very impressed with the service given by Coda. They took all my concerns away by constantly keeping me informed and they got a quick sale me.
The UK's Largest Customer Review Website for the Property Industry
I found Coda to be very ...
Share On :
5 Star Review
By : 'john'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Mar 19, 2025People found this helpful
I found Coda to be very attentive, efficient and made the whole process of finding and securing a suitable place to live straightforward and simple. Open and honest, they take any issues up with the landlords and expedite them incredibly quickly and without any fuss. I'd thoroughly recommend Coda ... Read Full Review
Comments (0)I found Coda to be very attentive, efficient and made the whole process of finding and securing a suitable place to live straightforward and simple. Open and honest, they take any issues up with the landlords and expedite them incredibly quickly and without any fuss. I'd thoroughly recommend Coda to anyone seeking accommodation of any size or budget.
Was this helpful?:
john burns said about CODA Estates
Services : Date: 19th Mar 2025
I found Coda to be very attentive, efficient and made the whole process of finding and securing a suitable place to live straightforward and simple. Open and honest, they take any issues up with the landlords and expedite them incredibly quickly and without any fuss. I'd thoroughly recommend Coda to anyone seeking accommodation of any size or budget.
The UK's Largest Customer Review Website for the Property Industry
Claire and Jennifer were very ...
Share On :
5 Star Review
By : 'Alan'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Mar 18, 2025People found this helpful
Claire and Jennifer were very professional and attentive throughout the sale procedure. The process was very simple which they managed very well. I would not hesitate to recommend them for any future ... Read Full Review
Comments (0)Claire and Jennifer were very professional and attentive throughout the sale procedure. The process was very simple which they managed very well. I would not hesitate to recommend them for any future sale.
Was this helpful?:
Alan Carmichael said about CODA Estates
Services : Date: 18th Mar 2025
Claire and Jennifer were very professional and attentive throughout the sale procedure. The process was very simple which they managed very well. I would not hesitate to recommend them for any future sale.
The UK's Largest Customer Review Website for the Property Industry
Personal and ...
Share On :
5 Star Review
Khairun
Darren
By : 'Murphy'
Branch : Lenzie, 2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31
Mar 14, 2025
People found this helpful0
Mine and my partners experience with coda estates was that they work swiftly and efficiently. Our flat is beautifully presented but a huge reason that we picked this flat is because the staff member showing us around the property, Darren, was able to answer all of our questions and seemed to be ... Read Full Review
Comments (0)Was this helpful?:
Murphy and Xaia said about CODA Estates
Services : Letting( As a Tenant )Date: 14th Mar 2025
Mine and my partners experience with coda estates was that they work swiftly and efficiently. Our flat is beautifully presented but a huge reason that we picked this flat is because the staff member showing us around the property, Darren, was able to answer all of our questions and seemed to be knowledgable about the property. After we saw it we have now moved in a week later ! There was a small issue of my name being incorrect on the first tenancy agreement that may have been my fault. The staff member that met us at the property to give us the keys and run us through all the information we’d need, Khairun, was really really friendly and again, seemed familiar with the property and was able to answer our questions and went out of her way to make sure we were comfortable. We love our flat and hope that our experiences with coda as letting agents keeps being this positive !
The UK's Largest Customer Review Website for the Property Industry
Diane has been absolutely ...
Share On :
5 Star Review
By : 'Samantha'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Mar 10, 2025People found this helpful
Diane has been absolutely amazing throughout the process of moving. From the day of the viewing to the move in day it’s been an amazing ... Read Full Review
Comments (0)Diane has been absolutely amazing throughout the process of moving. From the day of the viewing to the move in day it’s been an amazing experience!
Was this helpful?:
Samantha Knight said about CODA Estates
Services : Date: 10th Mar 2025
Diane has been absolutely amazing throughout the process of moving. From the day of the viewing to the move in day it’s been an amazing experience!
The UK's Largest Customer Review Website for the Property Industry
Shannon was always super ...
Share On :
5 Star Review
By : 'Lauren'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Mar 10, 2025People found this helpful
Shannon was always super ... Read Full Review
Comments (0)Shannon was always super helpful!
Was this helpful?:
Lauren Ballantyne said about CODA Estates
Services : Date: 10th Mar 2025
Shannon was always super helpful!
The UK's Largest Customer Review Website for the Property Industry
Coda estate have been my ...
Share On :
5 Star Review
By : 'Sarvesh'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Mar 9, 2025People found this helpful
Coda estate have been my agency for last 3 years of 2 houses in Glasgow. I had a always received prompt support for maintenance & issues arriving in the houses. Got help on finding second house for me Thanks a lot for all ... Read Full Review
Comments (0)Coda estate have been my agency for last 3 years of 2 houses in Glasgow. I had a always received prompt support for maintenance & issues arriving in the houses. Got help on finding second house for me
Was this helpful?:
Sarvesh Jaiswal said about CODA Estates
Services : Date: 9th Mar 2025
Coda estate have been my agency for last 3 years of 2 houses in Glasgow. I had a always received prompt support for maintenance & issues arriving in the houses. Got help on finding second house for me
Thanks a lot for all help.
The UK's Largest Customer Review Website for the Property Industry
I chose Coda, to sell my ...
Share On :
5 Star Review
By : 'Dianne'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Mar 5, 2025People found this helpful
I chose Coda, to sell my house, due to their professionalism & personal service. Claire & Jennifer were fantastic, keeping me up to date through the whole process and ensuring a good level of interest in my property. They took a large amount of stress out the process. Thank you team ... Read Full Review
Comments (0)I chose Coda, to sell my house, due to their professionalism & personal service.
Was this helpful?:
Dianne Leslie said about CODA Estates
Services : Date: 5th Mar 2025
I chose Coda, to sell my house, due to their professionalism & personal service.
Claire & Jennifer were fantastic, keeping me up to date through the whole process and ensuring a good level of interest in my property. They took a large amount of stress out the process. Thank you team Coda!
The UK's Largest Customer Review Website for the Property Industry
Shannon was lovely and ...
Share On :
5 Star Review
By : 'Xtr3m3'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Mar 3, 2025People found this helpful
Shannon was lovely and incredibly kind as always. She helped me with an issue in a very quick and timely manner and made sure to take the time to put in a lot of effort for me. Thanks again Shannon ... Read Full Review
Comments (0)Shannon was lovely and incredibly kind as always. She helped me with an issue in a very quick and timely manner and made sure to take the time to put in a lot of effort for me. Thanks again Shannon :)
Was this helpful?:
Xtr3m3 Gumba11 said about CODA Estates
Services : Date: 3rd Mar 2025
Shannon was lovely and incredibly kind as always. She helped me with an issue in a very quick and timely manner and made sure to take the time to put in a lot of effort for me. Thanks again Shannon :)
The UK's Largest Customer Review Website for the Property Industry
Had a smooth onboarding with ...
Share On :
5 Star Review
By : 'Dram'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 28, 2025People found this helpful
Had a smooth onboarding with coda. Stress free. So far this is the best letting agent I have come ... Read Full Review
Comments (0)Had a smooth onboarding with coda. Stress free. So far this is the best letting agent I have come across
Was this helpful?:
Dram Crochet said about CODA Estates
Services : Date: 28th Feb 2025
Had a smooth onboarding with coda. Stress free. So far this is the best letting agent I have come across
The UK's Largest Customer Review Website for the Property Industry
Very happy with the service I ...
Share On :
2 Star Review
By : 'Ryan'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 26, 2025People found this helpful
Very happy with the service I received from start to move in day. But 2nd day when I needed access to the flat they didn’t give me the correct keys which delay my moving in and had to get things redelived which did not help and was told on the phone that the keys 100% worked when I explain they ... Read Full Review
Comments (0)Very happy with the service I received from start to move in day. But 2nd day when I needed access to the flat they didn’t give me the correct keys which delay my moving in and had to get things redelived which did not help and was told on the phone that the keys 100% worked when I explain they didn’t.
Was this helpful?:
Ryan McGregor said about CODA Estates
Services : Date: 26th Feb 2025
Very happy with the service I received from start to move in day. But 2nd day when I needed access to the flat they didn’t give me the correct keys which delay my moving in and had to get things redelived which did not help and was told on the phone that the keys 100% worked when I explain they didn’t.
The UK's Largest Customer Review Website for the Property Industry
Diane has been excellent in ...
Share On :
5 Star Review
By : 'Matthew'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 24, 2025People found this helpful
Diane has been excellent in helping me secure a place to rent in a swift time frame. I would highly recommend using CODA when looking for a ... Read Full Review
Comments (0)Diane has been excellent in helping me secure a place to rent in a swift time frame. I would highly recommend using CODA when looking for a property.
Was this helpful?:
Matthew Thomson said about CODA Estates
Services : Date: 24th Feb 2025
Diane has been excellent in helping me secure a place to rent in a swift time frame. I would highly recommend using CODA when looking for a property.
The UK's Largest Customer Review Website for the Property Industry
Bronwyn listened to my ...
Share On :
5 Star Review
By : 'Karen'
Branch : Lenzie, 2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G66
Feb 24, 2025
People found this helpful0
Bronwyn listened to my concerns regarding property and was helpful in raising issues with the ... Read Full Review
Comments (0)Was this helpful?:
Karen Brown said about CODA Estates
Services : Letting( As a Tenant )Date: 24th Feb 2025
Bronwyn listened to my concerns regarding property and was helpful in raising issues with the landlord.
The UK's Largest Customer Review Website for the Property Industry
First time letting a property ...
Share On :
5 Star Review
By : 'Ssor'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 22, 2025People found this helpful
First time letting a property so contacted Coda Estates who have been amazing from day 1. I was assisted by Diane at Coda estates, who took on my enquiry. The information/knowledge provided to me gave me a full understanding of the process and I was kept updated through-out each stage. Thanks to ... Read Full Review
Comments (0)First time letting a property so contacted Coda Estates who have been amazing from day 1. I was assisted by Diane at Coda estates, who took on my enquiry. The information/knowledge provided to me gave me a full understanding of the process and I was kept updated through-out each stage. Thanks to the hard work from Diane we were able to secure a tenant within two days which was unbelievable. Diane and the team at Coda estates have made this process stress free and I cannot recommend them enough.
Was this helpful?:
Ssor Waletihw said about CODA Estates
Services : Date: 22nd Feb 2025
First time letting a property so contacted Coda Estates who have been amazing from day 1. I was assisted by Diane at Coda estates, who took on my enquiry. The information/knowledge provided to me gave me a full understanding of the process and I was kept updated through-out each stage. Thanks to the hard work from Diane we were able to secure a tenant within two days which was unbelievable. Diane and the team at Coda estates have made this process stress free and I cannot recommend them enough.
The UK's Largest Customer Review Website for the Property Industry
The team at CODA in Lenzie ...
Share On :
5 Star Review
By : 'Stew'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 14, 2025People found this helpful
The team at CODA in Lenzie have been great throughout the whole process of selling my dads house. Claire Stirling was our main point of contact. She was always friendly & helpful, keeping us fully advised with the latest. As is apparently common now, we were in a long property chain, so it did run ... Read Full Review
Comments (0)The team at CODA in Lenzie have been great throughout the whole process of selling my dads house.
Was this helpful?:
Stew said about CODA Estates
Services : Date: 14th Feb 2025
The team at CODA in Lenzie have been great throughout the whole process of selling my dads house.
Claire Stirling was our main point of contact. She was always friendly & helpful, keeping us fully advised with the latest. As is apparently common now, we were in a long property chain, so it did run for a number of months, but at all times, Claire & the team were always happy to help, answering all our questions. Claire suggested Kaur & Sutherland Solicitors to do the necessary legal work, and Meghan Barrie, who dealt with with this, was also excellent. I will definitely be using them both again in the near future.
The UK's Largest Customer Review Website for the Property Industry
Been Dealing with Bronwyn ...
Share On :
5 Star Review
By : 'Danny'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 11, 2025People found this helpful
Been Dealing with Bronwyn Donohue who is always providing a great ... Read Full Review
Comments (0)Been Dealing with Bronwyn Donohue who is always providing a great service!
Was this helpful?:
Danny McAuley said about CODA Estates
Services : Date: 11th Feb 2025
Been Dealing with Bronwyn Donohue who is always providing a great service!
The UK's Largest Customer Review Website for the Property Industry
Shannon was incredibly ...
Share On :
5 Star Review
By : 'Lauren'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 7, 2025People found this helpful
Shannon was incredibly helpful and supportive of helping me move out for the first time. She made sure the move was smooth and hassle ... Read Full Review
Comments (0)Shannon was incredibly helpful and supportive of helping me move out for the first time. She made sure the move was smooth and hassle free.
Was this helpful?:
Lauren Taylor said about CODA Estates
Services : Date: 7th Feb 2025
Shannon was incredibly helpful and supportive of helping me move out for the first time. She made sure the move was smooth and hassle free.
The UK's Largest Customer Review Website for the Property Industry
The service was so ...
Share On :
5 Star Review
By : 'peter'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Feb 5, 2025People found this helpful
The service was so professional. They were diligent, reliable , efficient and always a phone call away from sorting any problems if ... Read Full Review
Comments (0)The service was so professional. They were diligent, reliable , efficient and always a phone call away from sorting any problems if required.
Was this helpful?:
peter jackson said about CODA Estates
Services : Date: 5th Feb 2025
The service was so professional. They were diligent, reliable , efficient and always a phone call away from sorting any problems if required.
The UK's Largest Customer Review Website for the Property Industry
I commend Coda Estates as an ...
Share On :
5 Star Review
By : 'motunrayo'
Branch : Lenzie, 2-4 Heath Avenue
Services :
Would you recommend ? : Yes
Jan 28, 2025People found this helpful
I commend Coda Estates as an exceptional estate agent indeed. I had experienced a couple of other local agents before my encounter with them. I got my recent apartment through them and I must comment that Shannon Miller and every other person I had contact with has good and professional customer ... Read Full Review
Comments (0)I commend Coda Estates as an exceptional estate agent indeed. I had experienced a couple of other local agents before my encounter with them. I got my recent apartment through them and I must comment that Shannon Miller and every other person I had contact with has good and professional customer relation. Thank you guys for your support in getting my apartment. You are simply amazing. I will sure recommend you over and over again.
Was this helpful?:
motunrayo Babajide said about CODA Estates
Services : Date: 28th Jan 2025
I commend Coda Estates as an exceptional estate agent indeed. I had experienced a couple of other local agents before my encounter with them. I got my recent apartment through them and I must comment that Shannon Miller and every other person I had contact with has good and professional customer relation. Thank you guys for your support in getting my apartment. You are simply amazing. I will sure recommend you over and over again.
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 964 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CODA Estates Limited Complaints procedure: We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: CODA Estates Limited 2-4 Heath Avenue Lenzie Glasgow G66 4LG 0141 775 1050 enquiries@codaestates.co.uk On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances out-with our control which prevent us from adhering to this time frame. These include: - ? when the office is closed for public holidays; ? where adverse weather or sickness has led to staff shortages; ? where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; ? where we cannot respond in full without visiting the rental property and the tenant is restricting access; ? where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this time frame and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. PROPERTY SALES PROCEDURE We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? ? We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. ? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. ? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. ? We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP T: 01722 333 306 W: www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. PROPERTY LETTINGS PROCEDURE You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot CODA Estates Limited is registered with the Scottish Letting Agent Register and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures CODA Estate is also a member of the Council of Letting Agents (www.counciloflettingagents.com) The Property Ombudsman (www.tpos.co.uk). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 12/19/2024, 10:30:57 AM by allAgents
Awards won by CODA Estates
Regional Awards Won by CODA Estates
Individual Branch Awards
2022 Best Estate Agent in Scotland
2023 Best Estate Agent in Scotland
2023 Best Letting Agent in Scotland
