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Henleaze, Bristol, BS9
4.9/5, 806 Reviews
95% Recommended
100% letting valuation accuracy
98% letting fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants t
o our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
"Slay✌️..."
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5 Star Review
Tobi
By : 'Rudi'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : BS8
People found this helpful0
Tobi has made the viewing/applying for tenancy process less stressful for me (: Consistent and quick communication, professional but friendly demeanor, helped me out if I had questions during the referencing process.
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Imogen Pollock
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 98.00% | £400 | £5,400 |
Areas covered
- BS1
- BS10
- BS11
- BS13, BS15
- BS2
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- Redland, Henleaze, Clifton
Address
The Letting Game
Henleaze House, Harbury Road, Bristol, City of Bristol
BS9 4PN
0117 9898 215
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Social Media
Rankings
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Finding a house in the ...
5 Star Review
Amy
Tracy
By : 'Raghav'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : BS1
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People found this helpful0
Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process incredibly smooth and stress-free. I'd like to take this opportunity to express my sincere gratitude to everyone involved for making the experience so easy as a tenant. A special... Read Full Review
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Raghav Tyagi said about The Letting Game
Services : Letting( As a Tenant )Date: 8th Sep 2024
Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process incredibly smooth and stress-free. I'd like to take this opportunity to express my sincere gratitude to everyone involved for making the experience so easy as a tenant. A special thank you to Amy for her professionalism and exceptional coordination throughout. Your efforts were truly appreciated!
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We have had great advice and ...
5 Star Review
By : 'Jane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS35
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We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly... Read Full Review
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Jane said about The Letting Game
Services : Letting( As a Owner )Date: 28th Aug 2024
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly service.
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Amy Payne is a thoughtful, ...
5 Star Review
Amy
By : 'Imogen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
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People found this helpful0
Amy Payne is a thoughtful, informative and friendly letting agent. She has made my Bristol flat hunting experience much smoother than I was expecting it to be. I would recommend her and the company to any of my friends/... Read Full Review
Comments (0)Amy Payne is a thoughtful, informative and friendly letting agent.
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Imogen Pollock said about The Letting Game
Services : Letting( As a Tenant )Date: 23rd Aug 2024
Amy Payne is a thoughtful, informative and friendly letting agent.
She has made my Bristol flat hunting experience much smoother than I was expecting it to be.
I would recommend her and the company to any of my friends/ colleagues.
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Fast and friendly ...
5 Star Review
Amy
Emily
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BS6
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People found this helpful0
Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and the initial stages of securing the tenancy, and Emily took over with the admin/referencing after the holding deposit was paid. Both Amy and Emily were very friendly and... Read Full Review
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Stuart said about The Letting Game
Services : Letting( As a Tenant )Date: 1st Aug 2024
Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and the initial stages of securing the tenancy, and Emily took over with the admin/referencing after the holding deposit was paid. Both Amy and Emily were very friendly and impressively fast to respond to any queries I had, making the whole process (which can often be stressful) extremely easy!
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Taylor was fantastic and so ...
5 Star Review
Taylor
By : 'Abigail'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : BS5
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People found this helpful0
Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the whole process very easy. Would really recommend the letting game for their clear communication, speed of work and... Read Full Review
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Abigail Owers said about The Letting Game
Services : Letting( As a Owner )Date: 31st Jul 2024
Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the whole process very easy. Would really recommend the letting game for their clear communication, speed of work and friendliness.
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Helpful and ...
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5 Star Review
Taylor
By : 'Karen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS16
People found this helpful0
Taylor was so helpful, professional, and friendly, really appreciated her advice and... Read Full Review
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Karen Brain said about The Letting Game
Services : Letting( As a Owner )Date: 13th Mar 2025
Taylor was so helpful, professional, and friendly, really appreciated her advice and help.
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Efficient, friendly and ...
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5 Star Review
By : 'Gaia'
Services : 2
Sold price : £1400
Would you recommend ? : Yes
Postcode : BS5
People found this helpful
Efficient, friendly and professional. The best experience I have had with a letting agent in many years... Read Full Review
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Gaia said about The Letting Game
Services : 2Date: 25th Feb 2025
Efficient, friendly and professional. The best experience I have had with a letting agent in many years renting.
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Best Letting Agents in ...
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5 Star Review
By : 'Jake'
Services : Letting( As a Tenant )
Rent PCM : £1255
Would you recommend ? : Yes
Postcode : BS6
People found this helpful
I would like to give a massive thank you to both Amy Payne and Abbie Loka all of their help with my flat. I couldn’t have asked better service, quick responses, and most importantly helping me find a place that I can have my... Read Full Review
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Jake said about The Letting Game
Services : Letting( As a Tenant )Date: 12th Feb 2025
I would like to give a massive thank you to both Amy Payne and Abbie Loka all of their help with my flat. I couldn’t have asked better service, quick responses, and most importantly helping me find a place that I can have my dog!
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So impressed with the service ...
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5 Star Review
Taylor
By : 'JD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS4
People found this helpful0
So impressed with the service from Taylor, friendly knowledgeable, excellent communication. Did great advert my flat. Very impressed!... Read Full Review
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JD said about The Letting Game
Services : Letting( As a Owner )Date: 17th Jan 2025
So impressed with the service from Taylor, friendly knowledgeable, excellent communication. Did great advert my flat. Very impressed! Thankyou
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Finding a property to rent ...
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5 Star Review
Amy
Akaysha
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BS15
People found this helpful0
Finding a property to rent with The Letting Game was a smooth process. We reached out online about a property we were interested in and they got back to us in a matter of days. Communication through email and WhatsApp was easy and they were responsive to my messages and queries. We were able to... Read Full Review
Comments (0)Finding a property to rent with The Letting Game was a smooth process. We reached out online about a property we were interested in and they got back to us in a matter of days. Communication through email and WhatsApp was easy and they were responsive to my messages and queries. We were able to arrange an online viewing and sort contract/references/inventory easy through their online platforms over just a few days.
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Alex said about The Letting Game
Services : Letting( As a Tenant )Date: 30th Dec 2024
Finding a property to rent with The Letting Game was a smooth process. We reached out online about a property we were interested in and they got back to us in a matter of days. Communication through email and WhatsApp was easy and they were responsive to my messages and queries. We were able to arrange an online viewing and sort contract/references/inventory easy through their online platforms over just a few days.
Big thanks to Amy and Akaysha for their help during the letting process.
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Good Service and friendly ...
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5 Star Review
Akaysha
Amy
By : 'Lukas'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS15
People found this helpful0
Good Service and friendly staff. Extremely helpful. Very smooth... Read Full Review
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Lukas Rivola said about The Letting Game
Services : Letting( As a Tenant )Date: 28th Dec 2024
Good Service and friendly staff. Extremely helpful. Very smooth process
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Very ...
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5 Star Review
Amy
Abbie
By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BS4
People found this helpful0
Very nice thank you, efficient and responsive. Thank you... Read Full Review
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Tenant said about The Letting Game
Services : Letting( As a Tenant )Date: 12th Dec 2024
Very nice thank you, efficient and responsive. Thank you lot
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Little hassle, quick and easy ...
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4 Star Review
By : 'H'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : BS5
People found this helpful0
Little hassle, quick and easy viewing. Had an informative conversation and Amy was quick to answer any questions over text or... Read Full Review
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H said about The Letting Game
Services : Letting( As a Tenant )Date: 11th Dec 2024
Little hassle, quick and easy viewing. Had an informative conversation and Amy was quick to answer any questions over text or email.
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its was really nice to see ...
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5 Star Review
Amy
By : 'Wagish'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 70TW
People found this helpful0
its was really nice to see this property,i really love it and it was really amazing to meet amy ,she is really nice and polite person... Read Full Review
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Wagish rai said about The Letting Game
Services : Letting( As a Tenant )Date: 11th Dec 2024
its was really nice to see this property,i really love it and it was really amazing to meet amy ,she is really nice and polite person .
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Great company and great ...
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5 Star Review
Amy
By : 'Cynthia'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : BS10
People found this helpful0
Ammy was very helpful. Super friendly. She was quick to respond any time really. We are glad she is the one who assisted... Read Full Review
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Cynthia said about The Letting Game
Services : Letting( As a Tenant )Date: 11th Dec 2024
Ammy was very helpful. Super friendly. She was quick to respond any time really. We are glad she is the one who assisted us.
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Super friendly team and seems ...
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5 Star Review
Amy
Hope
By : 'Stephanie'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : BS5
People found this helpful0
Super friendly team and seems like a very legit, thoughtful onboarding process! Amy was very friendly and nice to be around when viewing the house - sometimes it can be intimidating but she was lovely and helpful. It also felt like she was also really happy for us when our application got accepted... Read Full Review
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Stephanie said about The Letting Game
Services : Letting( As a Tenant )Date: 9th Dec 2024
Super friendly team and seems like a very legit, thoughtful onboarding process! Amy was very friendly and nice to be around when viewing the house - sometimes it can be intimidating but she was lovely and helpful. It also felt like she was also really happy for us when our application got accepted which was a nice touch. Hope since has been friendly on emails helping with our referencing and is happy to answer any questions. I’ve never been through a letting agency like this before, and it feels like they provide great customer care
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Taylor was professional, ...
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5 Star Review
Taylor
By : 'T.'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BS2
People found this helpful0
Taylor was professional, personable and no question was too small or silly. She was prompt on responses and also extremely knowledgable. Can’t recommend enough! It was a quick and easy process and I felt I was kept in the loop every... Read Full Review
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T. said about The Letting Game
Services : Letting( As a Owner )Date: 25th Nov 2024
Taylor was professional, personable and no question was too small or silly. She was prompt on responses and also extremely knowledgable. Can’t recommend enough! It was a quick and easy process and I felt I was kept in the loop every step.
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Really excellent to work ...
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4 Star Review
Akaysha
By : 'Yasmin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS3
People found this helpful0
Really excellent to work with, super fast to act and always in top of what was needed for our new house. We're really happy with The Letting Game and our new place is amazing! Akaysha especially was really nice and helpful over email. The only difficulty is that they're hard to reach on ... Read Full Review
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Yasmin Spencer said about The Letting Game
Services : Letting( As a Tenant )Date: 24th Nov 2024
Really excellent to work with, super fast to act and always in top of what was needed for our new house. We're really happy with The Letting Game and our new place is amazing! Akaysha especially was really nice and helpful over email. The only difficulty is that they're hard to reach on the phone but maybe because they're so popular.
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Amy and the team were ...
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5 Star Review
Amy
Akaysha
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS8
People found this helpful0
We were shown around 2 properties by Amy, she was extremely welcoming and accommodating. The process after deciding to sign on a property was smooth and we always had fantastic communication from Amy and her... Read Full Review
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Chris & Jas said about The Letting Game
Services : Letting( As a Tenant )Date: 7th Nov 2024
We were shown around 2 properties by Amy, she was extremely welcoming and accommodating. The process after deciding to sign on a property was smooth and we always had fantastic communication from Amy and her colleagues.
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Great letting ...
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5 Star Review
Amy
By : 'Amirah'
Services : Letting( As a Tenant )
Rent PCM : £1399
Would you recommend ? : Yes
Postcode : BS7
People found this helpful0
Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering... Read Full Review
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Amirah said about The Letting Game
Services : Letting( As a Tenant )Date: 29th Oct 2024
Very responsive letting agent, staff are very friendly. Amy went above and beyond when showing the property and answering questions.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 9/5/2019, 10:34:19 AM by allAgents
