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Henleaze, Bristol BS9
4.9/5, 823 Reviews
95% Recommended
95% letting valuation accuracy
98% letting fee satisfaction
The Letting Game’s approach is to champion openness, fairness and loyalty – for landlords and tenants alike. Since 2009, our mission has been simple - to reimagine the way letting agents operate in Bristol, and to create an agency fit for this special city.
We start with people, bringing the very best tenants t
o our ever loyal landlords – this has never changed and is one of the reasons we’ve been voted the best letting agent in Bristol for four years in a row. Our team of professional and industry qualified colleagues always strive to do more to understand the needs of our landlords and tenants.
Letting more properties each week than any other letting agent, we operate within both Bristol’s professional and student letting markets and have a dedicated arm of the business set up to solely focus on sourcing and placing corporate and professional tenants.
We also take our corporate and community responsibilities incredibly seriously. We are proud to be Bristol’s only Carbon Neutral letting agents, while also offering Bristol’s only pet friendly letting service, in association with our charitable partner The Bristol Animal Rescue Centre.
We’ve got Bristol covered, offering city-wide coverage from Clifton to Fishponds, Filton to Bedminster - even Clevedon and Keynsham.
"Sheila has been fantastic..."
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5 Star Review
Jessica
By : 'Rob A'
Services : Letting(As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : BS34
8 Sept 2022
People found this helpful1
Sheila has been fantastic helping us with our unique situation which caused us to have to end our tenancy early through a stressful period. Sheila went the extra mile for us and ensured the best possible outcome for us and both Lauren and I are thankful for her compassion and professionalism. A thank you to both Jessica and Taran for their help and support too! Definitely recommend the Letting Games service and support team from top to bottom, all very friendly and hard working people!
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Latest Reviews
Thomas Hasler
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 95% | 98.00% | £400 | £5,400 |
Areas covered
- BS1
- BS10
- BS11
- BS13, BS15
- BS2
- BS3, BS4
- BS34
- BS5
- BS6
- BS7
- BS8
- BS9
- Redland, Henleaze, Clifton
Address
The Letting Game
Henleaze House, Harbury Road, Bristol, City of Bristol
BS9 4PN
0117 9898 215
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Social Media
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The Letting Game Branches (View All 3)
Letting Game ...
5 Star Review
By : 'Patricia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS8
14 Apr 2025
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People found this helpful0
I had a fantastic experience with the Letting game. From the very beginning, they were professional, responsive, and genuinely helpful. They kept me updated at every stage of the process. I’d definitely recommend them to anyone looking to rent or a... Read Full Review
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Patricia said about The Letting Game
Services : Letting( As a Tenant )Date: 13th Apr 2025
I had a fantastic experience with the Letting game. From the very beginning, they were professional, responsive, and genuinely helpful. They kept me updated at every stage of the process. I’d definitely recommend them to anyone looking to rent or a property.
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Efficient, friendly and ...
5 Star Review
By : 'Gaia'
Services : Letting( As a Tenant )
Sold price : £1400
Would you recommend ? : Yes
Postcode : BS5
25 Feb 2025
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People found this helpful0
Efficient, friendly and professional. The best experience I have had with a letting agent in many years... Read Full Review
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Gaia said about The Letting Game
Services : Letting( As a Tenant )Date: 25th Feb 2025
Efficient, friendly and professional. The best experience I have had with a letting agent in many years renting.
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Fast, clear replies via ...
5 Star Review
By : 'Thomas'
Services : Letting( As a Prospective Landlord/Tenant )
Sold price : £0
Rent PCM : £0
Would you recommend ? : Yes
23 Jan 2025
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People found this helpful0
Fast, clear replies via email. Friendly, well informed house... Read Full Review
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Thomas Hasler said about The Letting Game
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Jan 2025
Fast, clear replies via email. Friendly, well informed house tour.
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So impressed with the service ...
5 Star Review
By : 'JD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS4
17 Jan 2025
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People found this helpful0
So impressed with the service from Taylor, friendly knowledgeable, excellent communication. Did great advert my flat. Very impressed!... Read Full Review
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JD said about The Letting Game
Services : Letting( As a Owner )Date: 17th Jan 2025
So impressed with the service from Taylor, friendly knowledgeable, excellent communication. Did great advert my flat. Very impressed! Thankyou
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Finding a property to rent ...
5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BS15
30 Dec 2024
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People found this helpful0
Finding a property to rent with The Letting Game was a smooth process. We reached out online about a property we were interested in and they got back to us in a matter of days. Communication through email and WhatsApp was easy and they were responsive to my messages and queries. We were able to... Read Full Review
Comments (0)Finding a property to rent with The Letting Game was a smooth process. We reached out online about a property we were interested in and they got back to us in a matter of days. Communication through email and WhatsApp was easy and they were responsive to my messages and queries. We were able to arrange an online viewing and sort contract/references/inventory easy through their online platforms over just a few days.
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Alex said about The Letting Game
Services : Letting( As a Tenant )Date: 30th Dec 2024
Finding a property to rent with The Letting Game was a smooth process. We reached out online about a property we were interested in and they got back to us in a matter of days. Communication through email and WhatsApp was easy and they were responsive to my messages and queries. We were able to arrange an online viewing and sort contract/references/inventory easy through their online platforms over just a few days.
Big thanks to Amy and Akaysha for their help during the letting process.
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We have had great advice and ...
5 Star Review
By : 'Jane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS35
29 Aug 2024
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People found this helpful0
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly... Read Full Review
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Jane said about The Letting Game
Services : Letting( As a Owner )Date: 28th Aug 2024
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly service.
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Never answer the phones and ...
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1 Star Review
By : 'O'sullivan'
Services : Letting( As a Tenant )
Rent PCM : £990
Would you recommend ? : No
Postcode : BS7
19 Aug 2025
People found this helpful
Never answer the phones and neglect full of client needs. was a tenant 6 years with nothing but issues with there internal management systems and staff turn over. Key to property was given to contactors when requested not to. There was also an issues with deposit at end of tenancy. Issues was... Read Full Review
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O'sullivan said about The Letting Game
Services : Letting( As a Tenant )Date: 18th Aug 2025
Never answer the phones and neglect full of client needs. was a tenant 6 years with nothing but issues with there internal management systems and staff turn over. Key to property was given to contactors when requested not to. There was also an issues with deposit at end of tenancy. Issues was raised at 6 months house reviews that was not delt with I would not recommend
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Absolutely helpful and ...
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5 Star Review
By : 'Mike'
Services : Letting( As a Tenant )
Sold price : £900
Would you recommend ? : Yes
Postcode : BS2
4 Jul 2025
People found this helpful0
Absolutely helpful and incredibly responsive—made the entire process smooth and stressfree. Always available to answer questions, offered great advice, and handled everything professionally. Highly recommend anyone looking a reliable and efficient house... Read Full Review
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Mike said about The Letting Game
Services : Letting( As a Tenant )Date: 3rd Jul 2025
Absolutely helpful and incredibly responsive—made the entire process smooth and stressfree. Always available to answer questions, offered great advice, and handled everything professionally. Highly recommend anyone looking a reliable and efficient house agent.
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Friendly and ...
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5 Star Review
By : 'Arthur'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS8
11 Jun 2025
People found this helpful0
Amy was extremely useful and informative. Made the visit friendly and... Read Full Review
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Arthur Brazington said about The Letting Game
Services : Letting( As a Tenant )Date: 10th Jun 2025
Amy was extremely useful and informative. Made the visit friendly and enjoyable.
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Fabulous ...
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5 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Sold price : £1650
Would you recommend ? : Yes
Postcode : BS7
10 Jun 2025
People found this helpful0
Fantastic agent! Really went above and beyond to help us, first... Read Full Review
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Jack Finney said about The Letting Game
Services : Letting( As a Tenant )Date: 9th Jun 2025
Fantastic agent! Really went above and beyond to help us, first rate!
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Friendly and easy to work ...
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5 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS7
23 May 2025
People found this helpful0
Very easy to sign up a viewing with the precheck form to give our details. Amy was so friendly and easy to chat with and kept in communication throughout the process. Would definitely recommend... Read Full Review
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Hannah Bradshaw said about The Letting Game
Services : Letting( As a Tenant )Date: 23rd May 2025
Very easy to sign up a viewing with the precheck form to give our details. Amy was so friendly and easy to chat with and kept in communication throughout the process. Would definitely recommend using.
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Avoid at All Costs – A Truly ...
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1 Star Review
By : 'Keiran'
Services : Letting( As a Tenant )
Sold price : £1300
Would you recommend ? : No
Postcode : BS3
22 May 2025
People found this helpful0
Avoid at All Costs – A Truly Awful Experience with The Letting Game Our tenancy with The Letting Game started on a positive note thanks to Amy, who handled our viewing. Unfortunately, that early professionalism turned out to be nothing more than hope. From the moment we signed the agreement,... Read Full Review
Comments on Agent Fees
Avoid at All Costs – A Truly Awful Experience with The Letting Game Our tenancy with The Letting Game started on a positive note thanks to Amy, who handled our viewing. Unfortunately, that early professionalism turned out to be nothing more than false hope. From the moment we signed the agreement, everything went downhill fast. The staff are rude, condescending, and clearly have no understanding of what good customer service is. Communication is a joke – you’ll be spammed with emails when they want something from you, but when you need support or action, you’re left waiting for days or completely ignored. We had direct communication with our landlord, who was happy to agree to certain requests – only for The Letting Game to falsely claim she had refused. Either they were outright lying or just completely incompetent. Either way, it created unnecessary stress and confusion throughout our tenancy. When it came to the end of our lease, their true colours really showed. They seemed more concerned with squeezing every penny out of us than being fair or reasonable. It was clear they were going out of their way to keep our full deposit, regardless of the facts. Profit over people, every time. Despite submitting two formal complaints and receiving empty reassurances from their managing director Samantha that staff would be trained and service would improve, nothing ever changed. The same issues persisted for the entire 12 months we were with them. If you’re looking for a letting agent that prioritises their bottom line over your wellbeing, ignores your concerns, and treats tenants with absolute disregard, then by all means – The Letting Game is for you. Otherwise, steer well clear
Comments (0)Avoid at All Costs – A Truly Awful Experience with The Letting Game
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Keiran H said about The Letting Game
Services : Letting( As a Tenant )Date: 21st May 2025
Avoid at All Costs – A Truly Awful Experience with The Letting Game
Our tenancy with The Letting Game started on a positive note thanks to Amy, who handled our viewing. Unfortunately, that early professionalism turned out to be nothing more than hope. From the moment we signed the agreement, everything went downhill fast.
The staff are rude, condescending, and clearly have no understanding of what good customer service is. Communication is a joke – you’ll be spammed with emails when they want something from you, but when you need support or action, you’re left waiting days or completely ignored.
We had direct communication with our landlord, who was happy to agree to certain requests – only The Letting Game to falsely claim she had refused. Either they were outright lying or just completely incompetent. Either way, it created unnecessary stress and confusion throughout our tenancy.
When it came to the end of our lease, their colours really showed. They seemed more concerned with squeezing every penny out of us than being fair or reasonable. It was clear they were going out of their way to keep our full deposit, regardless of the facts. Profit over people, every time.
Despite submitting two formal complaints and receiving empty reassurances from their managing director Samantha that staff would be trained and service would improve, nothing ever changed. The same issues persisted the entire 12 months we were with them.
If you’re looking a letting agent that prioritises their bottom line over your wellbeing, ignores your concerns, and treats tenants with absolute disregard, then by all means – The Letting Game is you. Otherwise, steer well clear!
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5 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS7
2 May 2025
People found this helpful0
They were very helpful and cordial. Amy even happened to be early to our viewing. She showed us around several properties on different days, and always did their best to make us feel as we could ask any... Read Full Review
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Chris McKuhn said about The Letting Game
Services : Letting( As a Tenant )Date: 1st May 2025
They were very helpful and cordial. Amy even happened to be early to our viewing. She showed us around several properties on different days, and always did their best to make us feel as we could ask any questions.
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Fast and smooth ...
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5 Star Review
By : 'Grace'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS7
29 Apr 2025
People found this helpful
Very quick and smooth process with helpful agents. Amy was very quick and kind with her responses. She was very... Read Full Review
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Grace said about The Letting Game
Services : Letting( As a Tenant )Date: 28th Apr 2025
Very quick and smooth process with helpful agents. Amy was very quick and kind with her responses. She was very helpful.
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Professional and ...
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5 Star Review
By : 'Richu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS10
18 Apr 2025
People found this helpful0
We've had a smooth and professional experience with The Letting Game so far with our letting process. Amy was responsive and helpful throughout the process. Communication was clear, and they kept us updated at every stage without any unnecessary delays. The referencing process was straightforward, ... Read Full Review
Comments (0)We've had a smooth and professional experience with The Letting Game so far with our letting process. Amy was responsive and helpful throughout the process. Communication was clear, and they kept us updated at every stage without any unnecessary delays.
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Richu and Aleena said about The Letting Game
Services : Letting( As a Tenant )Date: 18th Apr 2025
We've had a smooth and professional experience with The Letting Game so far with our letting process. Amy was responsive and helpful throughout the process. Communication was clear, and they kept us updated at every stage without any unnecessary delays.
The referencing process was straightforward, communication was clear; and overall, a hasslefree process until now. Would definitely recommend.
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Review ...
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5 Star Review
By : 'Cat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS34
1 Apr 2025
People found this helpful0
Great experience. Amy was really lovely. She was able to answer all our questions about the property and was very quick at arranging... Read Full Review
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Cat said about The Letting Game
Services : Letting( As a Tenant )Date: 1st Apr 2025
Great experience. Amy was really lovely. She was able to answer all our questions about the property and was very quick at arranging viewings!
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Amy has been very responsive ...
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5 Star Review
By : 'Hallie'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : BS6
1 Apr 2025
People found this helpful0
Amy has been very responsive and helpful, lovely to work with. I also really appreciate that the letting game is the only letting agency I’ve seen in my search who includes whether a flat is pet friendly, which was super helpful during my... Read Full Review
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Hallie said about The Letting Game
Services : Letting( As a Tenant )Date: 31st Mar 2025
Amy has been very responsive and helpful, lovely to work with. I also really appreciate that the letting game is the only letting agency I’ve seen in my search who includes whether a flat is pet friendly, which was super helpful during my search!
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Nice property. Smooth ...
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5 Star Review
By : 'Greg'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BS16
22 Mar 2025
People found this helpful0
Nice property. Smooth experience during the tenancy set up stage. Akaysha and Zoe were very... Read Full Review
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Greg said about The Letting Game
Services : Letting( As a Tenant )Date: 22nd Mar 2025
Nice property. Smooth experience during the tenancy set up stage. Akaysha and Zoe were very helpful.
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Helpful and ...
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5 Star Review
By : 'Karen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS16
13 Mar 2025
People found this helpful0
Taylor was so helpful, professional, and friendly, really appreciated her advice and... Read Full Review
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Karen Brain said about The Letting Game
Services : Letting( As a Owner )Date: 13th Mar 2025
Taylor was so helpful, professional, and friendly, really appreciated her advice and help.
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5 Star Review
By : 'Jake'
Services : Letting( As a Tenant )
Rent PCM : £1255
Would you recommend ? : Yes
Postcode : BS6
12 Feb 2025
People found this helpful
I would like to give a massive thank you to both Amy Payne and Abbie Loka all of their help with my flat. I couldn’t have asked better service, quick responses, and most importantly helping me find a place that I can have my... Read Full Review
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Jake said about The Letting Game
Services : Letting( As a Tenant )Date: 12th Feb 2025
I would like to give a massive thank you to both Amy Payne and Abbie Loka all of their help with my flat. I couldn’t have asked better service, quick responses, and most importantly helping me find a place that I can have my dog!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint. If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.
In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 9/5/2019, 10:34:19 AM by allAgents
